the grilled cheese is really good only thing is that the fry's are really salty but I respect it anyways it's their food not mine 5 stars

Stopped in on a much needed mental wellness day and treated myself to a little cheeseburger after a pedicure. Five Guys didn't disappoint. The place was clean and bright, with a warm welcome right when I walked in. The bathroom was spotless (always a plus), and the order was hot and ready right on time. Everything was well stocked and organized. Food was just what I needed: Little bacon cheeseburger with jalapeños Little Cajun fries: spicy, crispy, and share-worthy Everything was fresh, consistent, and comforting. Great spot to reset and refuel. Thanks, Five Guys! read more

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We're obsessed with Five Guys. This location is especially amazing. The burgers, fries, hot dogs, and milkshakes are always so good. I love that I can order a lettuce wrap burger with no cheese and all my favorite toppings, and they take allergies seriously (calling it out, changing gloves, and bagging it separately.) The staff here are INCREDIBLE as well; attentive, fast, and genuinely kind. Prices are what you'd expect these days (about $45-$55 for three people), and we always enjoy cracking open the complimentary peanuts while we wait. There's a large parking lot, it's in a strip mall off Erie Blvd, and they always have fun music playing. 10/10 recommend this location! read more

Friendly helpful staff, good quality delicious food. Lots of drink selections, fries are awesome Clean and comfortable read more

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TL;DR: Recommended. Food has been consistently good here. I really like the fact that they make the fries fresh for takeout orders. That means that if you have ordered fries with your takeout order, it will be made after you arrive at the location. Which is a good thing! ***Overall*** Recommended. I have visited this place multiple times, and I plan to repeat. read more

Five Guys - the interior of a fast food restaurant - Burgers Near Me - Dewitt, New York

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Me and my family have been here a few different times and it never disappoints. I ordered 3 burgers and a large fry last night a 8pm. Didn't have to wait very long at all! I drove about fifteen minutes home and the burgers were still hot and delicious! Also we had so many fries we couldn't eat them all! The building is nice but I honestly would like to see them have the place cleaned up a little more. Overall a nice place. Oh and they have outside seating! read more

Ok it's bit expensive but they give you SO MUCH FOOD. Like the regular sized fries looks like an extra large and was overflowing and I couldn't finish them. Something I appreciate about their shakes is that there's a baseline price and any extras you add in don't cost extra. read more

Five Guys - Regular Fries - Burgers Near Me - Dewitt, New York

Not sure why hamburgers cost $14 now, but alright? The service here is ok, the vibe is alright. I like the peanuts they have. I just feel the prices for fast food is a bit out there. The place was clean. read more

I don't understand the low reviews for this place, it's tastier than other fast food burger options and I love all the topping selections. When you're in the mood for a burger, you can't go wrong here. The fries are also tasty, and even better when I bring them home and pop them in the air fryer to make them extra crispy! The burgers are so messy with all the toppings on it, it's hard to be lady-like with this and I don't recommend it for a first date.. but, when you've been married for 7 years, idgaf. Enjoy those burgers, ladies, in all of their messy glory. :) read more

This was my first time ever at a Five Guys. I have always heard great things about their Burgers and Fries. The interior was decorated like an old 50's diner, very clean and cute. This was a family dinner 4 Adults 3 children. We all ordered Burgers, Fries and Milkshakes. The French Fries are to die for! I could have just had the fries and shake and I would have been more than happy. You receive a BAG of fresh cut French fries and they are delicious! The milkshake was also very good. As for the Hamburger, I personally think that if people think they have the best burgers then they best keep looking because they were very thin and for a Bacon burger it had two little strips of bacon and they did not have a whole lot of flavor. We did get great service and the staff were very accommodating when it came to needing extra containers for the kids to share. I will go back for their fries and shake but will not spend the money for a burger. They are a bit pricey for the quality. read more

Five Guys - the interior of a fast food restaurant - Burgers Near Me - Dewitt, New York

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Love this Five Guys! Always good. I get the burgers in lettuce wraps and they're great that way! This time our fries came out a lil cold/stale but they made us a fresh batch, no problem. Only comments would be its salty (of course!) and a bit pricey for fast food/fast casual. read more

Five Guys - 2 lettuce wrapped cheeseburgers and a large fry. - Burgers Near Me - Dewitt, New York

Good burgers and fresh fries!!! The food is amazing but is pricey but hey it's all cooked in front of you! The milkshakes are delicious but not worth the price at all I really wish they had some type of combo discount or something. Cause $16+ depending on what you get for one person is stupid.. Now this is my go to cheat day meal and I love it the burgers are phenomenal and the fries are absolutely delicious. They give you way more then what you ordered which is a good thing.. Wish they had a better deal but all around an amazing burger joint read more

I love 5 guys food but the erie blvd location has a habit of undercooking their fries. This time was ridiculous, the fries were limp and barely cooked. They need to stop taking the fires out early and let them cook the required amount of time. If you are going to eat at 5 guys in syracuse go to the one by the hospital. They care about the quality of their food@5Guys read more

Their burgers are pretty good for a chain restaurant and I love their milkshakes. Fries are sub-par. I like that you can added unlimited toppings to your burger free of charge. However, these burgers are quite pricey for a fast food joint considering you don't get any sides/drink included. read more

I wanted a cheeseburger fries and a strawberry shake my husband had a bacon cheeseburger and strawberry shake Our bill was almost $40. The french fries were very dark brown, soggy and not very good. I would like to post a picture of my cheeseburger as it was mangled. It tasted good but it was smushed. The fries were unedible. The strawberry shake was like water. I would expect more for the price they charge for their food.I ask the lady if she could make the shake thicker, her response was there was nothing she could do. We don't eat out very often anymore. And I guess our cooking is better than anything we can get out. Another lesson learned. read more

Over hyped!!! Over priced!!!! I'm sure this place is popular only because Syracuse is hurting for good restaurants, the burgers are average soggy sloppy and kinda gross, the fries are ok but if you can't make a good fry in the burger business you shouldn't be in business, Funny it took 4 people to make one burger, almost comedy watching the people behind the counter fumble around trying to look important Syracuse can do better read more

Stopped on Oct. 28,21, had burgers,, all were cooked crispy.. terrible. Went home and emailed company. Was told by general manager they would send gift certificate. I received it several days later,, but for far less amount than she told me. Another email and phone calls and no more response. Lesson learned,, have issues with food stop,, take care of it right then. read more

How in the world could Five Guys be any less the 5 stars is beyond me! They are so freaking good when you want a yummy burger and even yummier fries. Yes, I know...they are restaurant quality burgers, but they are definitely better than any fast food burger that you will ever get. The meat is always juicy and fresh and there are tons of toppings to choose from. Now the one thing you should know is that a "little" burger is actually a normal cheeseburger size. The regular cheeseburger is a freaking double! They are pretty massive and you need to be pretty dang hungry to eat them. The fries are out of this world and always taste fresh and seasoned perfectly. Again you maybe tempted to buy a huge size, but be careful. A small is a whole cup of fries dumped in the bag with a second cup filled up after. Finish up with one of their amazing shakes and your gtg! read more

Five Guys - Burgers Near Me - Dewitt, New York

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Wow....best burgers ever. Really, that's all that needs to be said. The menu is limited but simple. Fast, custom made burgers, free peanuts while you wait, and massive quantities of fries if you order them. This location is connected to the Paradise Market, and it has lots of outdoor seating too which is a very nice plus. I just wish they delivered! read more

Five Guys - Burgers Near Me - Dewitt, New York

I would give zero stars if possible for this location. The staff only serves who they want. Sure they will take your order... but you will wait over 30 mins for fries. Oh and another treat is you get to watch others get their food that ordered WELL AFTER YOU. 5 guys isn't bad overall... just stay away from this location and you will be fine. read more

Do NOT GrubHub Five Guys. Five Guys is always very good at the store, but imagine that steamy burger and bun wrapped in aluminum foil holding in all the moisture and steam while wrapped inside a plastic bag. There's no bun left when you get it. It's just a wet sloppy mess - and it will be cold. The fries don't fare well either. Terrible mistake. Some things shouldn't be GH'd and this one is at the top of the list. Always eat at the store and you will enjoy it. read more

been going to five guys for many years. you can go to any location and you get the same high quality,well prepared delicious food. and the employees seem to really enjoy what they are doing, that says a lot about the company to me! great job 5guys read more

Cashier was exceptionally friendly. Bathrooms (yes, I accidentally walked into the ladies room. Luckily no one in there) were not only impressively clean but also smelled clorox clean. Burgers were hot and fries kept their heat until we made it through all of them. We like 5 Guys for their use of peanut oil to fry in. Wife has a soy allergy and almost everyone these days fries in soy. read more

There's fast food and then there's one step above. Five guys is a chain quick service restaurant that has a fast food type feel but with a far higher quality of food. They claim that there isn't a freezer in the building. And well I cant go explore their back rooms, I'd be inclined to believe it. There are two locations in the Syracuse area, and this is my preferred one. Easy to get to ample parking that isn't as convoluted as the other location. And I like the seating setup better because you don't have to wander through it to order your food. Naomi had told me at work that she wanted a more substantial lunch than what she had brought so I decided to try their order ahead online and pick up with no lines option that they offer. Which was actually really well done on the app and incredibly easy when you come to pick it up. However you still have to go to the register to tell them that you are even there, so they can take it out of their computer. So there is a small wait after you tell them. But all in all convenient and does work. This location is right on the corner of the shopping plaza that its in with tons of windows and its always really well lit. I have been to five guys without using the online option though and do enjoy the free peanuts you can have while they fresh make your order every time. They have the neat Coca Cola dispensers that you can mix and match basically any soda that you can think of (orange coke is a thing and its really good). And all your basic condiments and also malt vinegar for fries which is also great if you have never had it before. I always get the same order when I come here which is a double bacon cheese burger all the way (which is their term for basically put everything you have on it) and a regular fry, though I am fairly certain you can order a small and have enough fries for any normal person. They never skimp on the serving size here. They are my favorite french fries, fresh cut so you still have the skins on them when you eat them but they are a fair bit greasy as they are fresh cooked and tossed in a paper bag and not really drained when you get them. I love them but they might not be for everyone. And the burgers when you get all the fixings can be a bit sloppy when you eat and fall apart so extra napkins might be in order. I can promise its not the cleanest meal but for a quick service chain place its some of the best food you'll get. The employees are always really friendly every time I've gone to either location and always busting their butts to crank out the food. I've never had to wait a incredibly long time, so with the online ordering this is a nice option for a lunch break at work when time is a crunch. All in all, I don't review many chain restaurants unless I feel they are above and beyond. And this and every five guys I've been to has always been that. I know I'll go back and if you haven't yet, they are definitely worth the trip. read more

Five Guys - Burgers Near Me - Dewitt, New York

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This place is bomb super fire the food is so good the burgers are all customizable and I love the spicy Cajun fries I've been coming here too many times read more

I don't know what it is about Five Guys, but when I am looking for a go-to hamburger joint to satisfy my carnivorous craving, this place is typically one of the first spots that come to mind. It is similar to Chik Fil A in the respect that it knows what it is, it executes it extremely well (most the time), and is damn proud of it. There isn't much more to say besides, no matter what city I am in, if I am craving a solid burger, this typically hits the spot - specifically this location on Erie. Food: I really can't understand what there isn't to like about a burger made to order, exactly the way you want it, with one of 2498093428 different toppings to choose from. It is a solid burger, period. Best I have ever had? Definitely not; but it delivers on nearly every level when you are in the food for a messy, greasy burger loaded with your favorite toppings. Personally, I still stick to the basics (lettuce, tomato, extra pickle, ketchup, mustard, and mayo); but the other stuff is there if I am feeling adventurous! As everyone on Earth should know by now, there are many interpretations of 'The Burger'. Five Guys specializes in the 'greasy burger' variety. You've got the aforementioned 'greasy' burger (the one that gives heart attacks), the 'backyard' burger (the one that tastes like it came off your buddies' grill), the 'artisanal' burger (those who put fancy things on the burger trying to re-invent the wheel), and you've even got your 'high-quality' burger (a burger made with premium ingredients and is meant to simulate that you'd find at a fine dining restaurant or steakhouse - waygu burger, etc). Like I said, Five Guys is your classic greaseball burger, and they execute it well. Whether at an airport, or at a standalone location, they have never disappointed. Their fries, on the other hand, have disappointed before. Not this time though. They were fresh, crispy, and (as always) there was a mound in the serving container, as well as inside the bag. Absolutely delicious. We ordered a 'large' for our whole table and were all set. In the realm of greasy burgers, this is my go to burger joint when I am not in San Antonio. It is very close to a 5 for me, but that is reserved for Longhorn Cafés burger. Also, the varying quality of fries keep s Five Guys from being a 5 star food establishment for me. Food: 4 / 5      Service: Like any chain that spans the country, one is bound to find some bright spots, and some not-so-bright spots. Generally speaking though, I feel like I have had waaaaay less problems at Five Guys than any other restaurant in this category. I am typically greeted with someone who is courteous, efficient, and expedient. This was the case at the Syracuse location. I did make a fairly intellectual joke that went over the cashier's head; but I also understand (from my days in retail) that it is hard to joke around with customers because you have no idea who you are dealing with. Service: 4 / 5 Atmosphere: Five Guys has all the hustle and bustle of a fast casual burger joint, but it is somehow way less chaotic - even during lunch rush. The free peanuts that are available for consumption while you wait is a nice touch, and they are always delicious - even if hundreds of other hands have been in there (eww). Overall, this is a nice place to sit down, zone-out, and enjoy a burger. Typically though, I like to enjoy my burger in the comfort of my office, or my own home. Atmosphere 4 / 5 (3 / 5 + 1 for peanuts) Price: I feel like the price is fair given what you get. I wouldn't pay any more for this burger, and would be inclined to agree that the prices may be at the top end of the spectrum for me, despite how good the food is.j Despite that, I am always satisfied when I leave, so price is never much of a factor for me. Price: 3 / 5 Final Thoughts: Depending on the type of burger you are looking for - Five Guys will not let you down. If you have had a bad experience at Five Guys, then you should give them another shot because I'd be willing to attest that is an outlier and not the norm. This is definitively my go to place for a burger outside of San Antonio, TX. If only they could more consistently deliver crispy fries! read more

Burgers are great it's just too bad no one knows how to properly administer a web order. Today will be the third time I've had to tell the French fry guy that my order is the one sitting on top of the fry heater, minutes after the cashier announced "burger for Jordan". "I didn't hear that". Ok well pay attention. I'm standing waiting for an order...you don't see anything being made...there's a bag sitting waiting to be picked up... That's why these people don't deserve $15/hour. read more

Why do they never melt the cheese, I caught the tail end of lunch today, and you could tell I got what was left of the pre cooked burgers for the lunch rush, luke warm at best. The fries were all broken and short pieces, they use to be good, last year I would have given them at least 4 stars. read more

First off I like 5 guys it's my greasy nasty burger fix so this review should only be considered for this location. I went in a lunch time and ordered the same thing I always do burger with jalapeños and small fry. While I'm waiting I'm just casually looking around and what do I notice the guy making the burgers is unwrapping the. And swapping around some toppings. Really this is a horrible idea and if they will do that while your watching I can't imagine what they do in the back. Needless to say I just tossed my order out I sent an email but haven't heard back so I'm assuming this is an acceptable practice for them so I won't be going here again Just a quick update I did hear back from the store and they offered to fix this so that is good that they are willing to correct the situation apparently there was a problem with my email address so not a big deal Still like 5 guys read more

Even when placing an online order they didn't include all items. When I called the store about this they offered to make me what I paid for and then hung up on me. So... good? I'm 15 mins away. I'm not happy. Plus the burger patty size is now the same size as mc Donald's. What's up with that? I used to get my burger here and be full 1/2 way through. Now it feels like I just paid for a deluxe Big Mac. I used to love this place. I won't ever be going back now. Maybe it's covid (2021). Maybe it's the owner of this place. Either way, it sucked. They lost a decent customer today. Hope this helps someone. read more

Best Milkshake I ever had. I could end this review like that, but my burger was even better! Service is quick and the whole place smells like heaven. Go there. Done. You won't regret it. read more

Went here just yesterday for lunch, think it will be my last time as I became sick right after lunch. In general these are just a overpriced burger chain, and pretty good, but with yesterday whipe out I'm done. If I'm dropping $10 on a burger fries and soda I better not get sick after read more

Pretty dang decent for a $5 burger. I love the fact that they only have like 10 things on their menu. You can get a big burger, a big cheese burger, or a big bacon cheeseburger. You can get all of those in a small version. You can get all of those in a hot dog version. Grilled cheese, fries, soda. All the toppings (included in the price) that you can imagine. Classic rock playing in the background and the recent installment of what I call "the magical soda machine." You can seriously get any soda they carry, with any flavor you want. Peach Fanta? Yes. Vanilla rootbeer? Yes. Just push the buttons and taste the freaking magic. The downside is the wait. It can take a very long time to get your food purely because the joint is so popular, but it's not for lack of trying. Those kids move their butts off in the kitchen! read more

Let me start off by saying if I did this review 2yrs ago it would have been 5 stars. That being said I'm a chubby guy who tries to watch what I eat. So let me break down my last two visits here. Staff is polite and friendly and I've gotten my food in a timely manner. On both occasions the fries were on point, fresh and crispy, which is the only previous problem I've had. Here's where it goes downhill. My typical order is a bacon cheeseburger with ketchup, mustard, mayo, pickle and raw onion. First recent visit I get a cheeseburger with lettuce, onion and mayo. I'm obviously not happy and I've have worked in the industry so I understand mistakes happen. It was around 6:30 on a Friday when I got my incorrect order and to be honest I was with a group of friends and a little drunk. There were about 20 people in line waiting to order so I took one for the team and ate what I was given. Problem number two with this visit is I still left hungry, which has never happened before. Second recent visit my order is right, I guess. It's a bacon cheeseburger with ketchup, mustard, mayo, pickle and raw onion but the quantity of said condiments was significantly less than when I would of given a 5 star review. The big problem with this visit is my burgers seemed very dry. I know they're cooked well done but it has never been a problem before. There were two families ahead of me with large orders and I got my food significantly faster. My suspicion is the burger patties I received were cooked for another order ahead of me. Completely sober this time I still left not hungry but not satisfied. I might have been full if I finished the fries but I'm not there for the fries, the burger is what I'm there for. All that being said the staff and fries were on point and I'm glad there's a little fry option, which I still can't finish. Even if I'm still hungry I'm not gonna just hammer down a bunch of fries. I'm not sure if the burger patty has been downsized and I will give this location another shot and if I'm let down again I'll drive the extra 10+ miles to see if the other local 5 Guys is better because, like I said, yrs ago it would be 5 stars read more

Awesome service, they gave us free burgers because they put 12 patties on the grill but they couldn't use them. It was close to closing time and they just have them to us. Definitely coming back. read more

A burgers lovers paradise! Besides unbeatable custom ordered burgers and exceptional fries using peanut oil. My 5 year olds favorite activity is making customized soft drinks from the modern Coke machine. read more

Five Guys - Burger lover's paradise! Unbeatable burgers and exceptional fries (peanut oil). My 5yr old loves making a custom soft drinks - Burgers Near Me - Dewitt, New York

Love 5 guys but there is room for improvement. 1) Leave the fries in until crispy 2) Get better hamburger buns (they get soggy very easily) 3) Don't press down on the burger when wrapping them...it makes tomato juice and hamburger juices get all over the bun and then it tastes like crap. Love this place but some times it is very inconsistent. Definitely a better burger than fast food and a good value. . read more

Disappointed. We ordered online. Seemed pretty straightforward. 2 burgers, 1 fry and 2 bottles of soda. Hit the send button, followed online directions and hit "I'm here" button and waited at curb. 10 minutes past curbside time they finally came to our car and asked if we were waiting for food and what's your name. I understand this is a "whole new way" of ordering. No biggie. I didn't "love" interacting 3 times at my car window. I prepaid & ordered online to avoid this contact. Anyway, my real complaint is the food. I ordered a simple cheese burger with ketchup. It was awful! The buns were SATURATED with grease fat. The burger was literally falling apart in my hands. If I was home, I would need a plate and fork to eat. It was gross. My husband got the Deluxe Bacon Burger and he said it tasted awful. The fries (usually my favorite) were loaded with grease, cold and had zero taste. $27 worth of garbage. We literally threw it away. Thumbs down. read more

Went there today to pick up an order one of the employees went from behind the counter to the dining room back behind the counter again 3 different times with no mask on. Then another employee That was cooking the burghers went into the dining Room and back to making burgers with no mask on wrapping the burgers up for people orders. Talk about possibly spreading the Corona virus When employees don't follow the rules and how many people eat at that restaurant that could possibly be infected. Restaurants like this should be shut down. read more

I would not recommend going there they don't know how to make burgers their customer service sucks and then it's too damn expensive they call it a bacon cheeseburger one piece of bacon for 8 bucks that ain't worth it they were smart they would close their doors now unsatisfied 100% read more