I am deeply disappointed and disturbed by the treatment I received at this establishment. From the moment I was seated, I was ignored while white customers around me received prompt and attentive service. No one came to my table to take a drink order, offer water, or even acknowledge my presence. During this time, I watched staff repeatedly return to tables occupied by white customers who had already been served, checking on them, refilling drinks, and continuing to provide attentive service while my table remained completely overlooked. To make matters worse, I was dining with my granddaughter and was never offered a high chair. I had to locate one myself, and when I found one, it was dirty and had not been properly cleaned. I was forced to wipe it down myself before my granddaughter could safely use it. Something as basic as providing a clean high chair for a child should never fall on the customer. After waiting an unreasonable amount of time without even the courtesy of being greeted, it became impossible not to notice the difference in how I was being treated compared to other customers. As a paying customer, I expected the same level of service that was being provided to everyone else. Instead, I felt invisible, disrespected, and unwelcome. After realizing that no one intended to serve me, I chose to leave. I walked out without ever being greeted, offered a beverage, or given the opportunity to place an order. No customer should have to leave a restaurant because staff failed to acknowledge their presence. Whether intentional or not, the disparity in treatment gave the appearance of racial bias and left me questioning why I was ignored while white customers received attentive service. The experience was humiliating, unacceptable, and not one I will soon forget. I hope management thoroughly investigates this matter and takes immediate steps to ensure that all customers are treated equally, respectfully, and with the level of service they deserve. read more

Lunch on 6/2/26 at 3pm. Party of 3. Waited 15 minutes to be seated. Left after no host/hostess or server or fountain person appeared. Spent $90 at a neighboring restaurant. Really wanted to try the chili which returned to the menu after years off the menu read more

Just about as bad as it gets, dirty floors, sticky tables, dried out sliders and onion rings hard enough to be used as building materials. Water cup tasted like a drink that had clearly not been cleaned out of it, and to top it off, as one of four tables we waited 20 minutes for water and silverware. Never again, what a shame. read more

Friendly's - Trash all over the floor - Burgers Near Me - Liverpool, New York

Enjoyed the fish and chips. Also the hot fudge sundae was very good but skimpy on quantity.

The worst experience! I hadn't been to a Friendly's restaurant since the 90's! I recently moved and discovered them again. I was so excited to take my family there. First off, the hostess and waitress were NOT friendly. Service was awful and slow. Burgers were awful and my daughter in law threw up. We left very dissatisfied and went to Dairy Queen for ice cream!! read more

All of the Friendly 's in my area (Rochester) closed a few years ago, so, upon discovering a few in the Syracuse area, we decided to stop on our way back from NYC. Two cheese burgers...both were cooked to the point of flame broiled welcome mat. Very dry & dense. Not the Friendly's burger we remembered. Waitress forgot the drinks, but brought them after she gave us the "burgers". We also got two Fribbles for the road, which were pretty good (MacDonald"s shakes have, sadly, got the new Fribble beat). Bummer read more

Wow. That was bad. What a shame as this was my first time at a Friendly's. We came for lunch as a party of six around 1:30pm on a Sunday. They seemed severely understaffed while being more than half capacity. The service was friendly and courteous but very slow. We didn't even have our drink order taken for 10 minutes after we were seated. The food was eh. I had a crock of broccoli cheddar soup that tasted "powdery" if that makes sense? It gave me the impression the soup is a powder mix they mix into water or milk or something. The flavor was good but the texture was a little weird. Besides that I had a Short Rib Mash SuperMelt with fries. My daughter had a grilled cheese with fries that wasn't very grilled, my husband had two hotdogs with fries, and the three other people in our party had burgers and fries which I neglected to take pics of. The fries were cold and mealy. But we were hungry so most of us ate them. Everyone's a opinion of their food was like mine. Eh. The first coffee cup my server brought out to me had lipstick on it and my daughter's lemonade had a black fleck of something floating around in the bottom of the glass. I had to go stand by the kitchen door to catch one of the three servers because if I'd just waited for our server to come back it was gonna be a while. It was pretty depressing being in there. Babies crying, which happens and isn't a big deal except when the vibe is already really bad, every table was irritated with the slow service and the expressions on everyone's faces was anger or annoyance. Yikes. The stars are for the server who seemed to be doing a pretty good job considering what she was dealing with. Although none of the servers seems to have any sense of urgency about them. The majority of issues we experienced weren't her fault so we still tipped generously. read more

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Not great at all. I missed Friendly's from my hometown so I went here for my birthday. first thing I saw was the filthy floors. Just waiting to be seated took fifteen minutes. Just chicken, mozzarella sticks, and waffles fries took over an hour to be brought out. a single ice cream took another 20-30 minutes. Super slow and 100% understaffed. Half the food was cold. Management needs to do better read more

The food is always good. The fact that you can get food and ice cream is even better. The service is always fast and good. The ambiance is always calm. read more

I'm pretty sad, because we normally like to come here when we just want a good food fix. We came during late lunch hours and it was practically empty except for two booths excluding ours. Some of the problems we encountered are as follows. * seat was dirty when we were getting seated * my family member's iced tea had a very foul taste, and it was just her drink. I tried it and so did I and another family member. Our drinks were fine. But hers was very odd. * we ordered an appetizer of fried ravioli. The inside was cold as if it was straight out of the refrigerator. Only a few had a normal temperature. * did not have all the cutlery. Was missing a knife * our appetizer plates were not fully cleaned. Still had some things from whoever's previous meals. * They completely ran out of just about all fish. * I got the munchie mania. My sliders were overcooked and dry. I'm really sad because I like this place. I felt no enthusiasm in the servers either. It was almost awkward. Coming from someone who has worked with the core public. You have to make customers feel comfortable. I hope it isn't always like this because I would like to come here again but this meal was super unpromising. Overall poor food, under decent service, and cleanliness was super poor. read more

The food was literally something I could buy from the store and make myself. There was a coupon on the table that if you scanned it and signed up you could get a free medium sundae but they "weren't using it anymore". Take it off all the tables then?! The carpet was DISGUSTING, it looked like it hasn't been cleaned in years. It took a long time to get our food too and we were seated next to the kitchen and could hear the staff coughing and giggling and screaming to eachother. I will never step foot in a friendlys again and honestly am shocked they are even still open. The only pro was that our waitress was very nice. I don't usually post bad reviews but I'm mindblown by how bad this place was... even for a friendlys. Ps, don't get the mini mozz sticks. They don't even look the same as they do on the menu read more

Friendly's - A coupon code that they don't honor anymore?? - Burgers Near Me - Liverpool, New York

The Food was Delicious and we had a lovely sweet server named Olivia. The atmosphere was clean and pleasant very family friendly

We went for lunch today. there were 3 of us. The food and ice cream were great. Most of all, our server was top notch. She was very attentive to our table. We told her she had done a wonderful job before leaving. read more

Ice cream Good!!!!!I like ice cream you like ice cream we all like ice cream. Cream is so good try the extra salt ...... Carmel one

The service was absolutely horrible a young girl with way too much makeup on, served us. She was horribly rude and you could tell she did not want to help us. One of our burgers had to be sent back because it was raw inside and not edible. She said she was you wanted a medium rare and that's what you got. I I said to her no it's inside look at it. Then give attitude took it back, then pretty much threw it back at me and it was the same exact burger. I asked for the manager. Young blonde woman she stood there as we explained the situation. The waitress again started to yell at me and deny everything. She was extremely rude unprofessional. So I said that a manager how you gonna let her talk to that to one of your customers? The manager says nothing absolutely nothing. Meanwhile, the whole restaurant was looking over at us because voices got elevated. So we vowed and never go there again. I HIGHLY RECOMMEND NOT EATING HERE. read more

My food tasted burnt, the service was slow and our waitress barely made an effort, it also smelled like old people in there. I had high hopes because it was my favorite as a child, but now my stomach is hurting very bad! read more

I'd like to share my I haven't been to a Friendly's in over 30 years. I finally to go and after sitting there for about five minutes, a waitress came up to me and asked me not to come again smelling the way I do I couldn't believe my ears first of all I said to her I don't even come in here enough for you to be concerned how I smell I wear essential oils and I've only gotten compliments on my scent that was completely inappropriate and rude of that waitress and her friend she said complained, but she wasn't even over to a table talking to anybody about it. This world is challenging enough. We don't need servers like that. iI went in for the fishamijig ( haddock) and coleslaw it was how I remembered but not sure I'll go back. I talked to therapist manager. She should have comped my food. read more

friend Friendly's to grab ice cream. I had a simple medium sundae with butter crunch ice cream and double peanut butter topping and my son had a large dish of cotton candy ice cream. The ice cream is always good there and the service was really really good too. read more

I will start by saying the food was really good for the most part. Service was slow, but they were busy, so that's understandable. The problem I have is the server, Kyung G, was walking around the entire time making inpatient noises and sly comments constantly. If you don't like your job, find another one. I would suggest if you go here, request a different server if you get her. Other than that, it was all really good. read more

Friendly's - Doritos Cool Ranch ChoppedCheese Burger - Burgers Near Me - Liverpool, New York

Kyung is the best server! She is always friendly and welcoming and gives us superior service. read more

Awesome place to eat, fantastic food and ice cream! Disabled friendly, very nice servers, I guess it's in the name " Friendly's". read more

Friendly's - Burgers Near Me - Liverpool, New York

We ordered for pick-up and the food and ice cream was ready when we arrived. Food hot and ice cream was cold and delicious as usual.

Ordered a quick to-go meal for lunch. The order came out 15 minutes after the scheduled time but luckily they have a system of not preparing the ice-cream until the food is ready. The food was fine however the mozzarella sticks had no marinara sauce which was quite disappointing. The monster mash sundae was just like I remembered it and overall it was a good meal. It's best to go at the quieter times because they're understaffed so wait times may be very long! read more

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I hadn't been out to eat at a restaurant since March, and then, while doing a curbside pickup at a nearby store, I spied outdoor seating - and HELLO! At last! My love! My whole family had a piping hot delicious meal that I didn't prepare. And it was SO good. Us adults had juicy, fresh burgers, and the kiddo had a just-right sized chicken meal. Thank you for meeting us at our comfort level, Friendly's! read more

The food was amazing and also very quick the server was really nice and the food and drinks were very quick to come to our table and grace was a awesome server she worked her butt off and did the best she could with it being busy and handled everything well read more

Friendly's - Carmel Caramel Fudge Brownie Sundae - Burgers Near Me - Liverpool, New York

Went to Friendly's on route 31 wed night, the Asian lady waitress is so rude, food was cold, charged extra for ranch & bbq sauce 25 cents turned into 50 cents each, prices have gone way up, the place was absolutely dead. I swore the last time I ate there I would not go back but I thought give it another try. What a mistake. Should have spent my $40 elsewhere. Won't ever be going back. Buy a half gallon from somewhere else & save your $10 3 scoop ice cream from there. Jim dandy $9 for 3 scoops. YIKES inflatoon at its finest. Plus my honey bbq chicken melt had 3 tiny pieces of chicken in it for the entire sandwich. It sucked never again. read more

With that said, this place is mid, compliments to the chef though. The hot dookie water was nice and warm, and the diet cock was crisp as hell read more

Friendly's - Mac n Big Kids' Mac & Frank - Burgers Near Me - Liverpool, New York

Unbelievable service with smiles for miles. Friendly's is the next best thing to Grandma's kitchen for good home cooking. Thank y'all for such a a warm experience Everytime. read more

Everything we will never go again. Horrible service the waitress was absolutely disrespectful and in front of children. The manager allowed the waitress to speak to customers in this manner as well. When we got the bill it was incorrect. The manager was unwilling to correct it as the waitress disrespectfully pointed out the discrepancies, even though it was at her fault The food was cold. The restaurant was dirty and smelled like dirty laundry. read more

stopped to treat myself to a sundae. Friendly's is one of the few places I can find vanilla frozen yogurt and it's delicious!! Plus they have the BEST peanut butter topping and I've tried many many, read more

I've been to this location with my kids a couple times before. Since there are only a couple Friendly's in the area, there isn't much choice. There were 8 other tables with customers, so not too busy. Our waitstaff was Jessica and she was very nice. The food is exactly what you would expect and the icecream is always great. My favorite flavor is Nuts Over Caramel. read more

Hadn't been to Friendly's in years but I remember going there as a treat when I was younger and thought my daughter would enjoy it. She did! Susan, our server, worked hard, had many tables, but was pleasant and attentive. They had a Lobster Fest promo going on so we both ordered the lobster and shrimp quesadillas. They were pretty good. My father ordered the fish melt and he really liked it. Finished up with a Friend-z for dessert and left happy! read more

Friendly's - Lobster & Shrimp Quesadilla - Burgers Near Me - Liverpool, New York

Good food. Fast service. They have breakfast on the weekends now. Quick and fast. My order was correct and the server was attentive. I have had the manager check in on me a few times now when I visit the restaurant read more

Food was amazing Service was impeccable Jessica C was great! Clean restaurant Very satisfying portions! read more

Kyung was a very good waitress. She was very attentive, made sure we had everything we needed! She was great

Great place; Very quick service. They explained the ice cream flavor; Barking Pretzel!!! They have lobster rolls!!!! They have free small sundaes for us over 60 year old people. Good tasting coffee. Lots of parking. read more

Fast and great service!! It was ready when I showed up. Definitely worth it using the app to order ahead

Went there in November and the service and food was great. Portion sizes were large and service was attentive. I miss having Friendly's in Ohio! read more

Friendly's - Burgers Near Me - Liverpool, New York

Came in on 3/28 to order ice cream waited at the entrance for 20 mins with nothing being said to us. After finally being seated to order ice cream they didn't come back over for another 20 mins then after it took forever we decided to just have it to go. This place is absolutely terrible now. People who work here look like they hate it here and also give dirty looks cause you decided to get ice cream at an ice cream establishment absolutely embarrassing. If you want ice cream it would be faster making it from scratch then to come here and order it. read more

I brought my individual here for dinner who is very visibly disabled. The person waiting to bring us to a table rolled her eyes and had no patience for the situation. Our server did not give us the time of day and seemed annoyed from start to finish. She did not ask if we needed anything else and never refilled our empty drinks. Will not be coming back and will notify my coworkers to not bring their individuals here. Definitely not an inclusive environment, very disappointing. read more