Use local is generally my motto, not this time. My complaint is not giving me an estimate on the…read morepart that needed replacing as they charged over 3 times what it could be bought for from another satellite supplier. I was also charged $350 labor for a 30 min job, that's 3 hours. Tech was nice enough but he fiddled with trying to get diagnostic tests started on the receiver when the receiver had a good picture, wasting expensive time. When I complained and asked for some refund as I felt I was over charged, all I got was "that's what we charge". He also said "time starts in Atascadero... 45 min each way." I should have been charged 2 hours not 3 then. They way I see it I was over charged $200. They do the work but ream you to do it.

DBA Quality Liquidators. Terrible customer service. Sold me an item that was used and broken and…read morethen tried to refuse me a refund stating a sign posted of store credit only. Well that's fine if it comes out of the box in new and working condition. Then the store operator called me an a$$hole for wanting my money back. This company should be avoided at all costs. Come to find out that several of my friends and acquaintances have had similar experiences. Trash merchandise. Trash attitude. Trash business.

I I've always had amazing service at the Spectrum store. The guys who work there are knowledgeable,…read morefriendly, and incredibly helpful, especially considering how packed the store always is. They have an impressive amount of patience, even when dealing with issues that could easily be resolved with a quick YouTube tutorial. They deserve a lot of credit for keeping their cool and providing such great customer service!

Not only is the service slow at this store. You have to check and wait to drop off return…read moreequipment. This sucks just as much as using their AI Chat to solve a problem... Horrible! How could they improve? Have an expedited counter for drop off equipment. If you had a designated counter person for this, it would take 5 minutes per person or less. On top of this there's a woman standing at the counter doing absolutely nothing and then takes a personnel call and keep telling people to check in on the front tablet and wait. She keeps telling everyone 30-40 minutes to wait when there is only two people on the wait screen. No concept of how long it really takes. I think I will look into dropping Spectrum all together. Just a very inefficient company that creates frustration at every turn. They just sent us new receiver boxes and tells us we have two weeks before the old boxes are disconnected. We will lose all shows on our DVR because Spectrum is forcing this change. No options for the customer to keep it. Ridiculous. If you are considering Spectrum for the first time, do your homework and find a provider that has better commitment to the customer, because this company doesn't. Cheers!

How many ways can I say how much I hate charter? From their disgusting price games, to their…read moredishonest promotions, they take advantage of customers who have no other options. I was a customer for 25 years of uninterrupted service when my Autopay got disconnected by accident. By the time I figured it out, they had disconnected us. I called to restart, but because I hadn't been away from their service for 31 days, they refuse to give me the rate anyone else pays when they restart services. Instead of $89.99, which is already a rip off for 100mbps service, they said it would be $129.99 per month and I would not be eligible for any promotions unless I wait 31 days. Then I would be considered a "new customer". So let me get this right. A customer who paid on time for 25 years is forced to pay the highest rate possible, while only new customers get a deal. This is what happens when monopoly corporations take over a market. Since there are no other options in SLO, we are stuck with the worst service and business practices ever. This is not how normal businesses do business, but because they have bought their way into a market, with no competition, they can be as dishonest as they want to be. Just wait. The day is coming where there will be internet service at a good price everywhere. When that happens, we will remember the charter name and never again buy from them. Ever.

The new location 481 Madonna rd ! Does not have a outside drop box! I work with the elderly who…read morealways pay their bills on time. This company only gives you a week to mail or drop off you're check and now since they moved has no drop off box. The whole point of a drop of box is for after hours and drive by if your handicap. Discrimination! I had to go inside where they have a huge computer type drop off box that you have to follow several steps to insert your payment! It did not work! Their new location is fancy and comes at the same time that they raised prices with out a good reason! They did tell me that their is a 10 day grace period on paying their bills which has not made my elderly clients feel any better at their lack of ha bing a drop box or setting up their billing cycle (mail it earlier) to accommodate those that wish to pay by mail! That is a form of discrimination!

When I lived in Shandon I replaced my home HughesNet satellite internet with Ranch Wifi and it was…read morefar better service for about half the price! I especially want to say THANK YOU RANCH WIFI for stepping up in a timely and zero cost way to provide home WIFI to the Shandon students who did not have access to WIFI from home during Shelter in Place!!! You have gained my respect for DOING THE RIGHT THING with joy and grace. Our rural communities are fortunate to have you!

I am very pleased with our reliable they are! It took one call to customer support and they had me…read morefixed up quickly.

I called on the day before Thanksgiving because my tv showed no reception I was helped on 800 phone…read morenumber and she had my problem solved within 30min I now had good Thanksgiving because I was alone but I had my tv.so I didn't feel so alone Thank you

Direct TV became so expensive that we had to cancel the service. I called February 8, to cancel my…read moreservice I was assured my service was cancelled and I owed nothing. Three days later I received a bill. I called the recommended number for my account and got someone where English was there second language. I truly could hardly understand. I became so frustrated I hung up. I later called again this time I got an English speaking operator who was polite but couldn't help me and transferred to another operator again this operator had to transfer me also. Finally I got to someone who could help, she explained that the operator I spoke with on the 8th turn off my Direct TV but did not close the account. This operator said it would take a couple days and would close on the 15th. Funny how that ended exactly on the closing date of the billing cycle. It took over an hour on the phone to get thru the process. I would not recommend Direct TV.

I have had every satellite service in our area. They are all the same and all have data limits that…read moreare expensive and run out in a few days of the new billing cycle. It's been almost 12 years and I finally have internet worth paying for. I felt hopeless with no other options until I heard of the WiFi services. After contacting all the WiFi services I had heard of I was still feeling hopeless. The only way to get service to my home would cost a ton of money up front. I mean $1000 plus just to get signal. I was referred by a friend to Surfnet. A company I had never called because I didn't know they existed. Sure enough they could get clear line of sight to their towers and now I have an amazing internet service and it was $179 for the install and equipment I needed. And $79 a month for service. I can stream and all that with no worries. Thank you Surfnet. Installation looks clean and neat and the guys were polite and friendly. No more big satellite dish that cost way to much and really just sucked. My kids can game. We can stream movies. And we don't have to monitor every thing we do because we have unlimited data.

I would not recommend this company unless they are your only option. Our internet is not only slow…read more- it goes out AT LEAST 1x a week - absolute minimum and on average 2-3 times a week. And it's not a few minutes when it's out, it's the ENTIRE DAY. If you have service on your phone, I would just get a hotspot. We have tried everything - it's just bad. You're still paying for the hours that your internet is out, you may as well spend it on something that works. Our area isn't that rural. I don't understand how the service can be so poor.

After spending several hours on the phone last night with the AT&T support staff in the Philippines…read moreand getting nowhere but more frustrated with the time he was taking trying to fix the issue in several different ways without a clue I thanked him and worried all night long. I drove to SLO to find the most professional and competent AT&T representative ever named April. I explained the issue and she immediately was able to fix the problem. WOW - this employees is top notch and I couldn't thank her enough for a job well done!!! I give this location a 5 stars for this visit. If fact, I have always had great service here.

AT&T is so pathetic. I have no idea how they stay in business. I went into this store location to…read morepick up the new iPhone 18 Pro Max with one terabyte of storage I owe 700 on my current phone and wanted to make a substantial payment of 500 on it with a plan of paying it off next month so I can upgrade. For some reason I was told the only way I could pay off my phone is if I paid it off in full and I cannot make a $500 payment towards the phone. what kind of back ass backwards business plan is this where I can't even make a substantial payment towards my phone. It's one way to runoff a customer that actually wants to pay his bill. AT&T!!!!!

My desktop computer died two weeks ago. She was getting old. I think it was 1917 (woops! 2017; I'm…read moregetting old.) when I purchased her and some of her parts were failing. I sat down at the computer, pushed the power button and nothing happened. I mean NOTHING happened! So I went to Cal Tech to let "tech support" look at it. (my grandson is no longer available.) Mason advised I just replace my tower, so I took myself and my credit card to Best Buy where I purchased a lenovo computer CPU that looks like a tiny spaceship. I took the new "little guy" and the tower of the old computer back to Cal Tech. Mason efficiently moved my data to the "little guy", and did so at a reasonable price. I have since then dealt with Ethan, Matt, and Brent, the owner, who answered the phone on a Saturday! All of them have been considerate and clear in their explanations. I have felt respected and welcomed...the kind of business interaction I had when I moved here in 1979. Thank you guys! Charlene

Helped me out with my laptop that wasn't turning on. Fast and reliable so I totally recommend!!read more

Contacted Mark back in August to request he perform some re-running of speaker wires to my home…read moreentertainment setup (moving from one wall to another). Mark returned my call the next day, which was the *only* time he responded promptly. He said he would be in my area at the end the week, but that came and went without a call or text from Mark. I sent him text messages on Sept. 1 and Sept. 7, and finally got a response on Sept. 14, with Mark apologizing for not getting back to me. He indicated he could make something happen the following week, which I agreed to. On Sept. 21, I received a text from Mark indicating he needed to reschedule, as his young child was sick at home, and he needed to be there. Fair enough. On Sept. 27, I texted Mark again, seeking another time he could come out...CRICKETS! On Oct. 10, I texted him again, indicating that I would appreciate a response if he had any intention of working on my project...CRICKETS, to this day! Bottom line: I understand that "stuff" happens that adversely affects schedules, but no amount of "stuff" should prevent common courtesy from occurring - a simple return text or call indicating the problem, and this would have saved me the time of writing this poor review. The Audio Solution may be technically great, but I never got a chance to experience that - only extremely poor communication, or none at all. I can only assume that Mark didn't really want to do the job I need done, but instead of being up front with me, he produced excuses, or didn't communicate at all. POOR business model...CAVEAT EMPTOR: use The Audio Solution at your own risk, especially if you covet communication and follow through with the service you're using.

Mark was really helpful and patient with listening and figuring out what possible scenarios I was…read moredealing with, didn't try to sell me anything right away which I appreciate, just made the process very easy. Super helpful and laidback.