I I've always had amazing service at the Spectrum store. The guys who work there are knowledgeable,…read morefriendly, and incredibly helpful, especially considering how packed the store always is. They have an impressive amount of patience, even when dealing with issues that could easily be resolved with a quick YouTube tutorial. They deserve a lot of credit for keeping their cool and providing such great customer service!

Not only is the service slow at this store. You have to check and wait to drop off return…read moreequipment. This sucks just as much as using their AI Chat to solve a problem... Horrible! How could they improve? Have an expedited counter for drop off equipment. If you had a designated counter person for this, it would take 5 minutes per person or less. On top of this there's a woman standing at the counter doing absolutely nothing and then takes a personnel call and keep telling people to check in on the front tablet and wait. She keeps telling everyone 30-40 minutes to wait when there is only two people on the wait screen. No concept of how long it really takes. I think I will look into dropping Spectrum all together. Just a very inefficient company that creates frustration at every turn. They just sent us new receiver boxes and tells us we have two weeks before the old boxes are disconnected. We will lose all shows on our DVR because Spectrum is forcing this change. No options for the customer to keep it. Ridiculous. If you are considering Spectrum for the first time, do your homework and find a provider that has better commitment to the customer, because this company doesn't. Cheers!

They did a marvelous job - great attention to detail and to our preferences. They were here on…read moretime, worked tirelessly and didn't leave until we were comfortable with how the equipment was installed and knew how to operate it easily. Thank you

I called to ask about upgrading my antenna. Whoever answered my phone call basically didn't want to…read moredeal with me because it wasn't a new setup. I asked about fixing where my antenna was put on my house, but he didn't feel like putting it higher on the roof . He said it was hard. I told him to forget it. I didn't want to beg someone to help. I was trying to get better reception for my mother who watched tv a lot very sick. Avoid!

How many ways can I say how much I hate charter? From their disgusting price games, to their…read moredishonest promotions, they take advantage of customers who have no other options. I was a customer for 25 years of uninterrupted service when my Autopay got disconnected by accident. By the time I figured it out, they had disconnected us. I called to restart, but because I hadn't been away from their service for 31 days, they refuse to give me the rate anyone else pays when they restart services. Instead of $89.99, which is already a rip off for 100mbps service, they said it would be $129.99 per month and I would not be eligible for any promotions unless I wait 31 days. Then I would be considered a "new customer". So let me get this right. A customer who paid on time for 25 years is forced to pay the highest rate possible, while only new customers get a deal. This is what happens when monopoly corporations take over a market. Since there are no other options in SLO, we are stuck with the worst service and business practices ever. This is not how normal businesses do business, but because they have bought their way into a market, with no competition, they can be as dishonest as they want to be. Just wait. The day is coming where there will be internet service at a good price everywhere. When that happens, we will remember the charter name and never again buy from them. Ever.

The new location 481 Madonna rd ! Does not have a outside drop box! I work with the elderly who…read morealways pay their bills on time. This company only gives you a week to mail or drop off you're check and now since they moved has no drop off box. The whole point of a drop of box is for after hours and drive by if your handicap. Discrimination! I had to go inside where they have a huge computer type drop off box that you have to follow several steps to insert your payment! It did not work! Their new location is fancy and comes at the same time that they raised prices with out a good reason! They did tell me that their is a 10 day grace period on paying their bills which has not made my elderly clients feel any better at their lack of ha bing a drop box or setting up their billing cycle (mail it earlier) to accommodate those that wish to pay by mail! That is a form of discrimination!

I had to replace our remote controller recently. I was told it was easy to set up to my flatscreen…read more I tried, then my spouse tried, then I called in for tech support. They couldn't get it to work either. I asked if they could send out their installer since they can get it done in minutes. Nope they wouldn't schedule a house call. I'm paying over $250 a month and this is the crappy service they provide. It's time to change providers!!

Cable tv is too expensive for the value, in my opinion. In addition, they insist on bundling with…read morethings you don't need or want. In terms of this location, I didn't have an appointment, and waited just a little over an hour to turn in and cancel the cable box. Not fun. But I commend the customer service person who helped me. He was dealing with a lot of unhappy customers before me, and he was patience, calm, and polite. Kudos to him.

My desktop computer died two weeks ago. She was getting old. I think it was 1917 (woops! 2017; I'm…read moregetting old.) when I purchased her and some of her parts were failing. I sat down at the computer, pushed the power button and nothing happened. I mean NOTHING happened! So I went to Cal Tech to let "tech support" look at it. (my grandson is no longer available.) Mason advised I just replace my tower, so I took myself and my credit card to Best Buy where I purchased a lenovo computer CPU that looks like a tiny spaceship. I took the new "little guy" and the tower of the old computer back to Cal Tech. Mason efficiently moved my data to the "little guy", and did so at a reasonable price. I have since then dealt with Ethan, Matt, and Brent, the owner, who answered the phone on a Saturday! All of them have been considerate and clear in their explanations. I have felt respected and welcomed...the kind of business interaction I had when I moved here in 1979. Thank you guys! Charlene

Helped me out with my laptop that wasn't turning on. Fast and reliable so I totally recommend!!read more

After spending several hours on the phone last night with the AT&T support staff in the Philippines…read moreand getting nowhere but more frustrated with the time he was taking trying to fix the issue in several different ways without a clue I thanked him and worried all night long. I drove to SLO to find the most professional and competent AT&T representative ever named April. I explained the issue and she immediately was able to fix the problem. WOW - this employees is top notch and I couldn't thank her enough for a job well done!!! I give this location a 5 stars for this visit. If fact, I have always had great service here.

AT&T is so pathetic. I have no idea how they stay in business. I went into this store location to…read morepick up the new iPhone 18 Pro Max with one terabyte of storage I owe 700 on my current phone and wanted to make a substantial payment of 500 on it with a plan of paying it off next month so I can upgrade. For some reason I was told the only way I could pay off my phone is if I paid it off in full and I cannot make a $500 payment towards the phone. what kind of back ass backwards business plan is this where I can't even make a substantial payment towards my phone. It's one way to runoff a customer that actually wants to pay his bill. AT&T!!!!!

Use local is generally my motto, not this time. My complaint is not giving me an estimate on the…read morepart that needed replacing as they charged over 3 times what it could be bought for from another satellite supplier. I was also charged $350 labor for a 30 min job, that's 3 hours. Tech was nice enough but he fiddled with trying to get diagnostic tests started on the receiver when the receiver had a good picture, wasting expensive time. When I complained and asked for some refund as I felt I was over charged, all I got was "that's what we charge". He also said "time starts in Atascadero... 45 min each way." I should have been charged 2 hours not 3 then. They way I see it I was over charged $200. They do the work but ream you to do it.

DBA Quality Liquidators. Terrible customer service. Sold me an item that was used and broken and…read morethen tried to refuse me a refund stating a sign posted of store credit only. Well that's fine if it comes out of the box in new and working condition. Then the store operator called me an a$$hole for wanting my money back. This company should be avoided at all costs. Come to find out that several of my friends and acquaintances have had similar experiences. Trash merchandise. Trash attitude. Trash business.

Yesterday, May 20, Our electricity was turned off so PG@E could replace some poles. Peak wifi…read morenoted this and tried to contact us to check if they could help. Of course, with NO electricity, they could not. When power was back on we emailed back what had happened. They then thanked me for the feedback. That has been true of all their services. We love them.

Keanu and another gentlemen came to do a new install of internet in a remote area in Arroyo Grande…read more My internet is the speed of light and I am so thrilled with the service!!!!! They are not satelitte based so they can offer fast speeds! The techs are just fabulous and so knowledge. Best of all the sincerity they exude, you can tell they are not trying to BS upsell you on every breath you take. Great company and I am very impressed with their business model whereby customer service is inclusive. Way to go Peak Wifi, super impressed and you have a loyal customer here! ;) ALSO the first class trucks with wraps are A+ and just beautiful.