They did a marvelous job - great attention to detail and to our preferences. They were here on…read moretime, worked tirelessly and didn't leave until we were comfortable with how the equipment was installed and knew how to operate it easily. Thank you

I have used John Whitford Communication to install my Starlink system some years ago so when the…read moresystem had issues John responded to my inquiry quickly and sent a technician to help me resolve the issue. When the technician had difficulty resolving my issue John responded and resolved it within an hour.

How many ways can I say how much I hate charter? From their disgusting price games, to their…read moredishonest promotions, they take advantage of customers who have no other options. I was a customer for 25 years of uninterrupted service when my Autopay got disconnected by accident. By the time I figured it out, they had disconnected us. I called to restart, but because I hadn't been away from their service for 31 days, they refuse to give me the rate anyone else pays when they restart services. Instead of $89.99, which is already a rip off for 100mbps service, they said it would be $129.99 per month and I would not be eligible for any promotions unless I wait 31 days. Then I would be considered a "new customer". So let me get this right. A customer who paid on time for 25 years is forced to pay the highest rate possible, while only new customers get a deal. This is what happens when monopoly corporations take over a market. Since there are no other options in SLO, we are stuck with the worst service and business practices ever. This is not how normal businesses do business, but because they have bought their way into a market, with no competition, they can be as dishonest as they want to be. Just wait. The day is coming where there will be internet service at a good price everywhere. When that happens, we will remember the charter name and never again buy from them. Ever.

The new location 481 Madonna rd ! Does not have a outside drop box! I work with the elderly who…read morealways pay their bills on time. This company only gives you a week to mail or drop off you're check and now since they moved has no drop off box. The whole point of a drop of box is for after hours and drive by if your handicap. Discrimination! I had to go inside where they have a huge computer type drop off box that you have to follow several steps to insert your payment! It did not work! Their new location is fancy and comes at the same time that they raised prices with out a good reason! They did tell me that their is a 10 day grace period on paying their bills which has not made my elderly clients feel any better at their lack of ha bing a drop box or setting up their billing cycle (mail it earlier) to accommodate those that wish to pay by mail! That is a form of discrimination!

I had to replace our remote controller recently. I was told it was easy to set up to my flatscreen…read more I tried, then my spouse tried, then I called in for tech support. They couldn't get it to work either. I asked if they could send out their installer since they can get it done in minutes. Nope they wouldn't schedule a house call. I'm paying over $250 a month and this is the crappy service they provide. It's time to change providers!!

Cable tv is too expensive for the value, in my opinion. In addition, they insist on bundling with…read morethings you don't need or want. In terms of this location, I didn't have an appointment, and waited just a little over an hour to turn in and cancel the cable box. Not fun. But I commend the customer service person who helped me. He was dealing with a lot of unhappy customers before me, and he was patience, calm, and polite. Kudos to him.

I love these guys. Brought an aging HP windows laptop to them with a failed intel "optane" EMMC…read moredrive. (These have since been discontinued because apparently they were a Bad Idea and failed with alarming regularity.) I did not know that prior to my visit to Caltec. They ran a bunch of tests, diagnosed the drive as the problem, removed the drive, tried to recover data, and were unable to do so. They pointed me at DriveSavers, made a few very helpful recommendations, and refused my efforts to compensate them "because they were unable to fix my problem."

We need more businesses like Caltec Computers. Friendly, honest, professional and sincere…read more Recently, my wife had a phishing pop up for a supposedly computer lockup. We're both senior citizens, but think we're still cool. we could not figure out how to resolve this issue. So, we visited Caltec and they resolved this in no time. Wow! Patient, friendly and just so nice. They are great. Five stars, two thumbs up . If you ever need anything fixed on your computer, take it here. You can't go wrong.

I switched to AT&T specifically because the sales staff at this store said I qualified for a rebate…read moreto payoff my phone and they helped me file the specific paperwork to do so reviewing each and every step I did. Since signing up for service over a year ago I have yet to receive the rebate and have gotten transferred to different salespeople, different managers, they even told me I must have done something wrong even though they helped me each step of the way to file the forms. They have admitted that I did qualify for the rebate but have yet to give me a verifiable update as to the status of actually getting it. The internet and cell service compared to the Spectrum service I previously had isn't much different and getting the run around has been extremely frustrating. if you are looking to switch to AT&T I wouldn't expect a dramatic difference between them and other cellular providers. I would caution against going to this specific store for the fact that after 12+ months I haven't been able to get reliable information from them on my rebate that they promised during their sales pitch.

After spending several hours on the phone last night with the AT&T support staff in the Philippines…read moreand getting nowhere but more frustrated with the time he was taking trying to fix the issue in several different ways without a clue I thanked him and worried all night long. I drove to SLO to find the most professional and competent AT&T representative ever named April. I explained the issue and she immediately was able to fix the problem. WOW - this employees is top notch and I couldn't thank her enough for a job well done!!! I give this location a 5 stars for this visit. If fact, I have always had great service here.

Use local is generally my motto, not this time. My complaint is not giving me an estimate on the…read morepart that needed replacing as they charged over 3 times what it could be bought for from another satellite supplier. I was also charged $350 labor for a 30 min job, that's 3 hours. Tech was nice enough but he fiddled with trying to get diagnostic tests started on the receiver when the receiver had a good picture, wasting expensive time. When I complained and asked for some refund as I felt I was over charged, all I got was "that's what we charge". He also said "time starts in Atascadero... 45 min each way." I should have been charged 2 hours not 3 then. They way I see it I was over charged $200. They do the work but ream you to do it.

DBA Quality Liquidators. Terrible customer service. Sold me an item that was used and broken and…read morethen tried to refuse me a refund stating a sign posted of store credit only. Well that's fine if it comes out of the box in new and working condition. Then the store operator called me an a$$hole for wanting my money back. This company should be avoided at all costs. Come to find out that several of my friends and acquaintances have had similar experiences. Trash merchandise. Trash attitude. Trash business.