They did a marvelous job - great attention to detail and to our preferences. They were here on…read moretime, worked tirelessly and didn't leave until we were comfortable with how the equipment was installed and knew how to operate it easily. Thank you

I called to ask about upgrading my antenna. Whoever answered my phone call basically didn't want to…read moredeal with me because it wasn't a new setup. I asked about fixing where my antenna was put on my house, but he didn't feel like putting it higher on the roof . He said it was hard. I told him to forget it. I didn't want to beg someone to help. I was trying to get better reception for my mother who watched tv a lot very sick. Avoid!

I have had every satellite service in our area. They are all the same and all have data limits that…read moreare expensive and run out in a few days of the new billing cycle. It's been almost 12 years and I finally have internet worth paying for. I felt hopeless with no other options until I heard of the WiFi services. After contacting all the WiFi services I had heard of I was still feeling hopeless. The only way to get service to my home would cost a ton of money up front. I mean $1000 plus just to get signal. I was referred by a friend to Surfnet. A company I had never called because I didn't know they existed. Sure enough they could get clear line of sight to their towers and now I have an amazing internet service and it was $179 for the install and equipment I needed. And $79 a month for service. I can stream and all that with no worries. Thank you Surfnet. Installation looks clean and neat and the guys were polite and friendly. No more big satellite dish that cost way to much and really just sucked. My kids can game. We can stream movies. And we don't have to monitor every thing we do because we have unlimited data.

I would not recommend this company unless they are your only option. Our internet is not only slow…read more- it goes out AT LEAST 1x a week - absolute minimum and on average 2-3 times a week. And it's not a few minutes when it's out, it's the ENTIRE DAY. If you have service on your phone, I would just get a hotspot. We have tried everything - it's just bad. You're still paying for the hours that your internet is out, you may as well spend it on something that works. Our area isn't that rural. I don't understand how the service can be so poor.

Wilson Creek is the best internet service I have had in the past 30 years living in multiple…read morestates. The service is number one at returning calls and providing help. The owner returned my call for a repair within two hours on a Sunday afternoon, scheduled the repair the next day. Compared to Spectrum or ATT customers complaining about there service being down, I have never had a problem.

Hands down the absolute best internet provide on the central coast. Never have outages and always…read morereliable speeds. Everyone that works for them is professional and extremely nice. They definitely care about their customers. We're so thankful we found them! I highly highly recommend this company

When I lived in Shandon I replaced my home HughesNet satellite internet with Ranch Wifi and it was…read morefar better service for about half the price! I especially want to say THANK YOU RANCH WIFI for stepping up in a timely and zero cost way to provide home WIFI to the Shandon students who did not have access to WIFI from home during Shelter in Place!!! You have gained my respect for DOING THE RIGHT THING with joy and grace. Our rural communities are fortunate to have you!

I am very pleased with our reliable they are! It took one call to customer support and they had me…read morefixed up quickly.

Wow! Where do I start? Let's start with the two gentlemen Joe and Dave. Friendly, courteous, highly…read moreknowledgeable professionals. They didn't use tech speak so I was not overwhelmed with the lingo. Installation was straightforward after surveying the site. The setup was simple and Joe explained anything I would need to do to troubleshoot if there was any issue with the equipment. Would definitely recommend, and I highly encourage anyone over-paying for their internet service to consider what digitalputty have to offer.

update/edit see bottom:…read more Digital Putty is an excellent, enterprise level ISP that has made great strides in developing a fast, reliable network. Their network speeds, as well as their hardware, are amazing for the price. Other wireless ISP's have a tendency to over subscribe their networks, but Digital Putty maintains good throughput regardless of the time of day. If you live in a remote area, they will work with you tirelessly to establish service in your location. I have had nothing but professional and informative correspondences with their service staff. The only thing I would say they need to improve is their advertising. They should be a much higher profile company for the services they provide. Needless to say, I'm very happy. Update: Digital Putty seems to have weathered the loss of their owner very well. I'll admit, it was tumultuous for awhile, but overall bandwidth and stability seemed to have leveled out. One thing that people might not know about wireless ISP companies is that they have a narrow spectrum of frequencies to get you your service, and there is little to no regulation of those frequencies with regard to who is using them. Out where I live, there are five different companies(wireless ISP) that basically end up stepping on each other's toes in this regard. It can lead to connection issues, and Digital Putty seems to have a pretty good grasp on addressing these problems as the arise.

I'm technically challenged & momma has dementia, so we were totally lost as to why she wasn't able…read moreto receive texts on her iPhone. So off we went to Verizon near Home Depot. We were immediately greeted by Jay. He figured out what we had done in 30 seconds, and poof it was fixed! But, he wasn't done with us just yet. He looked at our plan and realized that we were paying for a plan with an international calling feature we certainly didn't need. He changed it and saved us 10$! Next he looked at the subscriptions on moms phone and found SIX that were redundant and deleted them, saving us nearly 100$ per month!!! If you ask us we think Jay is a Verizon Superhero!! So quick, yet thorough and most importantly he speaks "tech for old dummies!" 10 out of 10!! Absolutely recommend!!

i won't mention names of employees because I don't want to slander anyone who works there. I was…read moreoffered $400 on a phone that they renew and re sell for $800. The slime ball salesmen attempted to sway me into a ridiculous contract that would have had me upside down in a new phone. Poor service and manipulative business tactics start from the top not at the employee level which is why I choose not to mention their names. I would not recommend this store at all.

I called Dustin to schedule help figure out a phone line issue, he showed up, was very…read moreprofessional, helped get the issue sorted out quickly and efficiently. I would hire him again anytime I need this type of technical support. Highly recommend!

Awesome company. Very polite and down to earth. Dustin is one of the nicest people you can meet…read more If I could give him 6 stars for the rating, I would.

After calling and canceling my account with TCSN TWO DAYS AGO, they had the nerve to charge my…read morecredit card for March--I canceled on February 2, and they told me the would not refund payment for February because I needed to give them 30-day notice to cancel my account...and my service is broken down for about the TENTH TIME IN THE LAST TWELVE MONTHS. They refused to credit me for February, even though my service wasn't working AND THE TECHNICIAN NEVER SHOWED UP. Notice they have not received a good review in over a year! If you use this service, you can expect to be charged two months before your service, like being charged on February 5 for March service, even if you have canceled the account. Don't expect a response if you have a problem, I was told two days ago that the owner was going to call me. The woman who answers the phone just tells you "I just answer the phone," so don't expect help from her. I will also be contacting the Better Business Bureau and file a suit with Small Claims Court if I do not get satisfaction by Monday, February 8, 2021.

We were longtime TCSN customers. My folks used them all the way back in the late 90's. When I moved…read moreback to the area 5 years ago, I was happy to see that they were still in business (and pretty much my only internet option, besides expensive satellite internet providers). What a total mess this turned into. The place is disorganized and a total joke. Their business hours are hit and miss. Their billing and A/R is so disorganized I have no idea how they stay in business. Our internet was shut off TWICE for lack of payment, however I had PAGES of email communication with them literally begging them to charge my credit card on file (and when I pointed this fact out to Mike (?) over the phone, his smug attitude quickly diminished). I've never seen a business run this way. Long story short, we switched to Ranch. Best decision ever.

I I've always had amazing service at the Spectrum store. The guys who work there are knowledgeable,…read morefriendly, and incredibly helpful, especially considering how packed the store always is. They have an impressive amount of patience, even when dealing with issues that could easily be resolved with a quick YouTube tutorial. They deserve a lot of credit for keeping their cool and providing such great customer service!

Not only is the service slow at this store. You have to check and wait to drop off return…read moreequipment. This sucks just as much as using their AI Chat to solve a problem... Horrible! How could they improve? Have an expedited counter for drop off equipment. If you had a designated counter person for this, it would take 5 minutes per person or less. On top of this there's a woman standing at the counter doing absolutely nothing and then takes a personnel call and keep telling people to check in on the front tablet and wait. She keeps telling everyone 30-40 minutes to wait when there is only two people on the wait screen. No concept of how long it really takes. I think I will look into dropping Spectrum all together. Just a very inefficient company that creates frustration at every turn. They just sent us new receiver boxes and tells us we have two weeks before the old boxes are disconnected. We will lose all shows on our DVR because Spectrum is forcing this change. No options for the customer to keep it. Ridiculous. If you are considering Spectrum for the first time, do your homework and find a provider that has better commitment to the customer, because this company doesn't. Cheers!