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Ask the Community - Coast Satellite

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The Audio Solution - Sonos PlayBar and Subwoofer w/ Samsung 4K UHD TV

The Audio Solution

(44 reviews)

$$

I had the pleasure of speaking with Mark a couple of weeks ago. My experience was great and he was…read morevery knowledgeable. I will be using him in the future when we decide to purchase a home theater system. I recently moved to the area and the home we purchased had two speakers in the ceiling with multiple different speaker wires coming out of the wall. As I was trying my best to hook up the ceiling speaker to our TV I was unable to figure out which speaker wire belonged to the ceiling speakers. That is when I turned to Yelp to help me find a service provider. I sent a message through to Mark including pictures of our home set up. Mark reached out the same day over the phone and went over some easy hacks I could use to help solve the problem. He then began to provide me more information regarding a home theater system. His recommendation worked. Thanks again Mark for your help in this matter. I hope to use you again in the future.

Contacted Mark back in August to request he perform some re-running of speaker wires to my home…read moreentertainment setup (moving from one wall to another). Mark returned my call the next day, which was the *only* time he responded promptly. He said he would be in my area at the end the week, but that came and went without a call or text from Mark. I sent him text messages on Sept. 1 and Sept. 7, and finally got a response on Sept. 14, with Mark apologizing for not getting back to me. He indicated he could make something happen the following week, which I agreed to. On Sept. 21, I received a text from Mark indicating he needed to reschedule, as his young child was sick at home, and he needed to be there. Fair enough. On Sept. 27, I texted Mark again, seeking another time he could come out...CRICKETS! On Oct. 10, I texted him again, indicating that I would appreciate a response if he had any intention of working on my project...CRICKETS, to this day! Bottom line: I understand that "stuff" happens that adversely affects schedules, but no amount of "stuff" should prevent common courtesy from occurring - a simple return text or call indicating the problem, and this would have saved me the time of writing this poor review. The Audio Solution may be technically great, but I never got a chance to experience that - only extremely poor communication, or none at all. I can only assume that Mark didn't really want to do the job I need done, but instead of being up front with me, he produced excuses, or didn't communicate at all. POOR business model...CAVEAT EMPTOR: use The Audio Solution at your own risk, especially if you covet communication and follow through with the service you're using.

Audio Ecstasy - My new Yamaha Aventage

Audio Ecstasy

(7 reviews)

$$

Really one of the worst audio shops I've ever done business with. Left me holding the bag on a…read morespeaker they packed and shipped but was damaged in shipping. They ignored my requests for a refund or assistance with a FedEx claim. Basically blew me off and cost me hundreds. Avoid these guys like the plague.

I've been going into Audio Ecstacy for over 20 years to listen to audio demos and drool over cool…read moregear. I started going in there in the early 1990's when I was in grade school. Even as a young teenager with no ability to buy anything everybody was super cool and nobody ever rushed us out of the shop. I hadn't gone in to the shop in several years but I finally returned recently to purchase a new AV receiver. I wasn't sure what I was looking for but Mike was willing to spend a LOT of time talking to me about my needs and many other fun topics. We hit it off quite well. He made me a hell of a deal on a new Yamaha receiver to replace my old outdated unit and I am listening to it as I write this review. It sounds amazing. Most of the "mom and pop" shops have disappeared as Best Buy and the other big box stores have shown up in our small town. I can tell you Mike will not only match their prices but he will absolutely blow away their service. He even has brands the box stores could never get their hands on! I encourage anybody who wants to see some cool vintage, modern or rare gear to swing in and spend some time. Thanks Mike!

T-Mobile

T-Mobile

(23 reviews)

BEWARE: this is a franchise location and it shows…read more I'm writing on behalf of my grandparents, who went in for help with their home internet. Staff refused to speak with T-Mobile corporate support, and instead pressured them to switch their phone service, confidently promising they'd get "3+ bars" at home (Corona Road area). That never happened. They had no usable service on their phones. They were also offered "free" tablets. When they tried to return everything, the store said they'd be charged $40 per box to "re-shelve" the unopened tablets. The manager wouldn't come out of her office to discuss it, and associates said there was nothing they could do. To make matters worse, the router was filed back incorrectly, so my grandparents kept getting billed for internet they couldn't use. Even after asking to close it. They ultimately had to switch their phones back to Verizon. The only bright spot: the T-Mobile store in Paso by Target (corporate-run) was kind, transparent, and actually fixed the mess. They confirmed this location is a franchise and helped resolve the outstanding issues. Our experience here was the definition of being taken advantage of, dismissed, and penalized. If you need T-Mobile help, skip this franchise and go to a corporate store (Paso by Target) instead.

The worst service. This morning I walk in and the store is pretty much empty except for 1 customer…read more& 1 employee, and I can hear people laughing in the back out of site. So obviously more than one person in the back. They continue to laugh and talk loudly, out of sight. One woman out front is helping a customer. There are cameras in the store so I'm sort of waiting for someone to come out and help her / me. She obviously cannot help the customer she is working with so she walks to the back where all of the people are and asks for some help. She obviously talks to someone and they look out and see that there is more than one person she is in charge of helping and they don't come out. After that, I ask her if there is somebody in the back that may be able to help me? She looks at the cameras and looks at me and says "someone will be with you shortly". She finally finishes with the customer she was working with and comes to help me. As soon as she starts to help me the phone rings and she answers the phone and he helps that person before helping me as I'm standing right in front of her. This is customer service 101!! I hate it when someone does this!! And why didn't someone in the back answer the phone!? Geez!! Five minutes later, she starts helping me again after finishing with the person on the phone. At the same time another customer walks in the store and she greets him and says someone will be right with him, and obviously someone is watching the camera in the back and immediately comes up from the back to help this person. What the heck!? Please DO BETTER! Also, once she started to help me, it took approximately one minute to complete the needed task. So frustrating.

Coast Satellite - electronics - Updated May 2026

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