I I've always had amazing service at the Spectrum store. The guys who work there are knowledgeable,…read morefriendly, and incredibly helpful, especially considering how packed the store always is. They have an impressive amount of patience, even when dealing with issues that could easily be resolved with a quick YouTube tutorial. They deserve a lot of credit for keeping their cool and providing such great customer service!

Not only is the service slow at this store. You have to check and wait to drop off return…read moreequipment. This sucks just as much as using their AI Chat to solve a problem... Horrible! How could they improve? Have an expedited counter for drop off equipment. If you had a designated counter person for this, it would take 5 minutes per person or less. On top of this there's a woman standing at the counter doing absolutely nothing and then takes a personnel call and keep telling people to check in on the front tablet and wait. She keeps telling everyone 30-40 minutes to wait when there is only two people on the wait screen. No concept of how long it really takes. I think I will look into dropping Spectrum all together. Just a very inefficient company that creates frustration at every turn. They just sent us new receiver boxes and tells us we have two weeks before the old boxes are disconnected. We will lose all shows on our DVR because Spectrum is forcing this change. No options for the customer to keep it. Ridiculous. If you are considering Spectrum for the first time, do your homework and find a provider that has better commitment to the customer, because this company doesn't. Cheers!

Awesome, consistent service for YEARS from this company! Thank you, Jeff Buckingham for paying…read moreattention to our law firm's network and for calling me on Sunday to warn me that our fiber was down so that we could have a shot at repairing it well before our week started. As a result, we were able to get it back up on Sunday and no one at our firm was the wiser. I would definitely recommend your service to anyone that asks and please feel free to use our firm and me as a reference. Z Naccasha

I have worked with many network/co-location companies, large and small, none compare!…read more Digital West Networks provides impeccable service. I never have to worry about the details, Tim and his team provide exceptional expert skills to address any opportunities that arise. I recommend Digital West Networks for all companies who require high quality customer service, from tiny start-ups to well established companies. In the past 7 years, I have transitioned the server infrastructure of 3 companies to Digital West Networks and would do another if the opportunity presents itself.

They did a marvelous job - great attention to detail and to our preferences. They were here on…read moretime, worked tirelessly and didn't leave until we were comfortable with how the equipment was installed and knew how to operate it easily. Thank you

I called to ask about upgrading my antenna. Whoever answered my phone call basically didn't want to…read moredeal with me because it wasn't a new setup. I asked about fixing where my antenna was put on my house, but he didn't feel like putting it higher on the roof . He said it was hard. I told him to forget it. I didn't want to beg someone to help. I was trying to get better reception for my mother who watched tv a lot very sick. Avoid!

Yesterday, May 20, Our electricity was turned off so PG@E could replace some poles. Peak wifi…read morenoted this and tried to contact us to check if they could help. Of course, with NO electricity, they could not. When power was back on we emailed back what had happened. They then thanked me for the feedback. That has been true of all their services. We love them.

Keanu and another gentlemen came to do a new install of internet in a remote area in Arroyo Grande…read more My internet is the speed of light and I am so thrilled with the service!!!!! They are not satelitte based so they can offer fast speeds! The techs are just fabulous and so knowledge. Best of all the sincerity they exude, you can tell they are not trying to BS upsell you on every breath you take. Great company and I am very impressed with their business model whereby customer service is inclusive. Way to go Peak Wifi, super impressed and you have a loyal customer here! ;) ALSO the first class trucks with wraps are A+ and just beautiful.

Jay was incredibly helpful getting me setup with a new phone and finding the best deal possible…read more All while having to field several other requests and all with a helpful courteous demeanor. Incredible ability to help people!

Glad the manager was able to help after I ranted in the store…read more Patient staff. Wish Verizon had a better method to serve everybody waiting. The only reason i was there was because their site was unsuccessful in setting up my esim. Verizon is in the business of making things absolutely difficult

I have had every satellite service in our area. They are all the same and all have data limits that…read moreare expensive and run out in a few days of the new billing cycle. It's been almost 12 years and I finally have internet worth paying for. I felt hopeless with no other options until I heard of the WiFi services. After contacting all the WiFi services I had heard of I was still feeling hopeless. The only way to get service to my home would cost a ton of money up front. I mean $1000 plus just to get signal. I was referred by a friend to Surfnet. A company I had never called because I didn't know they existed. Sure enough they could get clear line of sight to their towers and now I have an amazing internet service and it was $179 for the install and equipment I needed. And $79 a month for service. I can stream and all that with no worries. Thank you Surfnet. Installation looks clean and neat and the guys were polite and friendly. No more big satellite dish that cost way to much and really just sucked. My kids can game. We can stream movies. And we don't have to monitor every thing we do because we have unlimited data.

I would not recommend this company unless they are your only option. Our internet is not only slow…read more- it goes out AT LEAST 1x a week - absolute minimum and on average 2-3 times a week. And it's not a few minutes when it's out, it's the ENTIRE DAY. If you have service on your phone, I would just get a hotspot. We have tried everything - it's just bad. You're still paying for the hours that your internet is out, you may as well spend it on something that works. Our area isn't that rural. I don't understand how the service can be so poor.

Contacted AT&t in reference to piss poor internet service from AT&t it should be noted that I have…read morebeen a customer for a number of years and never had an issue until currently. I explained to the AT&t rep that my internet service has range from no internet service, good internet service to Fair internet service and I even was provided a internet booster to enhance the coverage within my house, to no avail. I was placed on hold for a substantial amount of time transferred to another rep regurgitated the same information I gave the first person that was not provided which only complicated things and at the end of 30 minutes on the phone there was no resolution I was told that the internet service after there's testing was good, and that if I wanted a service rep to come out to my home of record I would have to fork out $100.00 I guess this is AT&t's way of minimizing any one-to-one personal contact and services that used to be standard operating procedure for AT&t ,.. now their bottom line is maintaining their profit margin.

AT&T is AWFUL. I cannot believe how bad my experience has been with them…read more After moving into a new home, I decided to try their internet service. Big mistake. After a very confusing phone conversation, I was signed up. Here are all the things that followed: -a technician showed up at our house after we were told no one would need to come set anything up -the person that signed me up for internet service took down my personal information wrong. -he also told me wrong information about which kind of router to buy so I had to drive back to town to return the one I had bought. I realized that spectrum would be cheaper AND faster internet, so I never even registered with their internet service and decided to switch. Trying to cancel my service was literally impossible for a month. -after being on hold for literally almost 2 hours, AT&T couldn't identify me correctly because of their mistake of taking down my information wrong. After a very long and confusing phone call, they told me that to cancel service, I'd have to go into the AT&T store nearby so I could show my ID. I went in the store. When I told them why I was there, they just said "we can't do anything" and sent me to a different store. Drove to the next town to go to another store. "We can't do anything. You should try calling." -Got my bill (for a service I never used) of $61 and couldn't even pay it online OR over the phone because my identity couldn't be verified. -even with my account number, person on the phone refused to cancel my service. Tried to sell me on phone service. Hung up. Called back to get a different agent. FINALLY a nice person who understood my situation and cancelled my service. The first and only nice AT&T experience yet. I will NEVER use AT&T for any service in the future. this is my first yelp review. I was so fed up I just had to do this. Use spectrum.

How many ways can I say how much I hate charter? From their disgusting price games, to their…read moredishonest promotions, they take advantage of customers who have no other options. I was a customer for 25 years of uninterrupted service when my Autopay got disconnected by accident. By the time I figured it out, they had disconnected us. I called to restart, but because I hadn't been away from their service for 31 days, they refuse to give me the rate anyone else pays when they restart services. Instead of $89.99, which is already a rip off for 100mbps service, they said it would be $129.99 per month and I would not be eligible for any promotions unless I wait 31 days. Then I would be considered a "new customer". So let me get this right. A customer who paid on time for 25 years is forced to pay the highest rate possible, while only new customers get a deal. This is what happens when monopoly corporations take over a market. Since there are no other options in SLO, we are stuck with the worst service and business practices ever. This is not how normal businesses do business, but because they have bought their way into a market, with no competition, they can be as dishonest as they want to be. Just wait. The day is coming where there will be internet service at a good price everywhere. When that happens, we will remember the charter name and never again buy from them. Ever.

The new location 481 Madonna rd ! Does not have a outside drop box! I work with the elderly who…read morealways pay their bills on time. This company only gives you a week to mail or drop off you're check and now since they moved has no drop off box. The whole point of a drop of box is for after hours and drive by if your handicap. Discrimination! I had to go inside where they have a huge computer type drop off box that you have to follow several steps to insert your payment! It did not work! Their new location is fancy and comes at the same time that they raised prices with out a good reason! They did tell me that their is a 10 day grace period on paying their bills which has not made my elderly clients feel any better at their lack of ha bing a drop box or setting up their billing cycle (mail it earlier) to accommodate those that wish to pay by mail! That is a form of discrimination!

100% Positive experience with the everyone at Coastal Computers. Very friendly, very patient, and…read morebeyond helpful. Exactly the level of service you would hope for and I walked out completely relieved. And very fair pricing for their service.

Nice guys there, they let me borrow a power cord to see if my laptop had a bad cord or a bad…read morecharging port, didn't charge me for it and let me bring it back after finding out my port was bad.