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    Digital Joe

    4.6 (8 reviews)
    Closed 9:00 am - 5:00 pm

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    Surfnet Communications

    Surfnet Communications

    (22 reviews)

    I have had every satellite service in our area. They are all the same and all have data limits that…read moreare expensive and run out in a few days of the new billing cycle. It's been almost 12 years and I finally have internet worth paying for. I felt hopeless with no other options until I heard of the WiFi services. After contacting all the WiFi services I had heard of I was still feeling hopeless. The only way to get service to my home would cost a ton of money up front. I mean $1000 plus just to get signal. I was referred by a friend to Surfnet. A company I had never called because I didn't know they existed. Sure enough they could get clear line of sight to their towers and now I have an amazing internet service and it was $179 for the install and equipment I needed. And $79 a month for service. I can stream and all that with no worries. Thank you Surfnet. Installation looks clean and neat and the guys were polite and friendly. No more big satellite dish that cost way to much and really just sucked. My kids can game. We can stream movies. And we don't have to monitor every thing we do because we have unlimited data.

    I'd give 0 stars if I could. Surfnet Internet- avoid them like the plague…read more Completely dissatisfied with surfnet internet. The worst customer service I have ever dealt with, and the second worst (after Hughes net) internet service provider for areas outside of cable service (spectrum). If you want reliable fast internet service for rural and semi-rural areas, try starlink or ranch wifi instead. Surfnet is horrible! And dishonest! After years of poor service and frequent service interruptions, I made the switch to starlink as soon as it was available. I've been trying to get an accurate final bill from Surfnet for over three months, with no luck. They just keep trying to bill me for $529 literally every two days (at 12:01 am) when all I owe is $140. I am not getting a correct final bill or even a call back or email despite dozens of attempts. It's beyond the pale. Run, don't walk away from them. It's only a matter of time before they fold and go bankrupt.

    AT&T Internet

    AT&T Internet

    (3 reviews)

    Contacted AT&t in reference to piss poor internet service from AT&t it should be noted that I have…read morebeen a customer for a number of years and never had an issue until currently. I explained to the AT&t rep that my internet service has range from no internet service, good internet service to Fair internet service and I even was provided a internet booster to enhance the coverage within my house, to no avail. I was placed on hold for a substantial amount of time transferred to another rep regurgitated the same information I gave the first person that was not provided which only complicated things and at the end of 30 minutes on the phone there was no resolution I was told that the internet service after there's testing was good, and that if I wanted a service rep to come out to my home of record I would have to fork out $100.00 I guess this is AT&t's way of minimizing any one-to-one personal contact and services that used to be standard operating procedure for AT&t ,.. now their bottom line is maintaining their profit margin.

    AT&T is AWFUL. I cannot believe how bad my experience has been with them…read more After moving into a new home, I decided to try their internet service. Big mistake. After a very confusing phone conversation, I was signed up. Here are all the things that followed: -a technician showed up at our house after we were told no one would need to come set anything up -the person that signed me up for internet service took down my personal information wrong. -he also told me wrong information about which kind of router to buy so I had to drive back to town to return the one I had bought. I realized that spectrum would be cheaper AND faster internet, so I never even registered with their internet service and decided to switch. Trying to cancel my service was literally impossible for a month. -after being on hold for literally almost 2 hours, AT&T couldn't identify me correctly because of their mistake of taking down my information wrong. After a very long and confusing phone call, they told me that to cancel service, I'd have to go into the AT&T store nearby so I could show my ID. I went in the store. When I told them why I was there, they just said "we can't do anything" and sent me to a different store. Drove to the next town to go to another store. "We can't do anything. You should try calling." -Got my bill (for a service I never used) of $61 and couldn't even pay it online OR over the phone because my identity couldn't be verified. -even with my account number, person on the phone refused to cancel my service. Tried to sell me on phone service. Hung up. Called back to get a different agent. FINALLY a nice person who understood my situation and cancelled my service. The first and only nice AT&T experience yet. I will NEVER use AT&T for any service in the future. this is my first yelp review. I was so fed up I just had to do this. Use spectrum.

    Charter Communications

    Charter Communications

    (6 reviews)

    How many ways can I say how much I hate charter? From their disgusting price games, to their…read moredishonest promotions, they take advantage of customers who have no other options. I was a customer for 25 years of uninterrupted service when my Autopay got disconnected by accident. By the time I figured it out, they had disconnected us. I called to restart, but because I hadn't been away from their service for 31 days, they refuse to give me the rate anyone else pays when they restart services. Instead of $89.99, which is already a rip off for 100mbps service, they said it would be $129.99 per month and I would not be eligible for any promotions unless I wait 31 days. Then I would be considered a "new customer". So let me get this right. A customer who paid on time for 25 years is forced to pay the highest rate possible, while only new customers get a deal. This is what happens when monopoly corporations take over a market. Since there are no other options in SLO, we are stuck with the worst service and business practices ever. This is not how normal businesses do business, but because they have bought their way into a market, with no competition, they can be as dishonest as they want to be. Just wait. The day is coming where there will be internet service at a good price everywhere. When that happens, we will remember the charter name and never again buy from them. Ever.

    The new location 481 Madonna rd ! Does not have a outside drop box! I work with the elderly who…read morealways pay their bills on time. This company only gives you a week to mail or drop off you're check and now since they moved has no drop off box. The whole point of a drop of box is for after hours and drive by if your handicap. Discrimination! I had to go inside where they have a huge computer type drop off box that you have to follow several steps to insert your payment! It did not work! Their new location is fancy and comes at the same time that they raised prices with out a good reason! They did tell me that their is a 10 day grace period on paying their bills which has not made my elderly clients feel any better at their lack of ha bing a drop box or setting up their billing cycle (mail it earlier) to accommodate those that wish to pay by mail! That is a form of discrimination!

    Digital Joe - isps - Updated May 2026

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