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Charter Communications

1.0 (6 reviews)
Open 7:00 am - 9:00 pm

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Spectrum - Spectrum with only one person to serve customers

Spectrum

(54 reviews)

Colin was our specialist. I asked him how to lower our bill,& he had us switch to them for phone…read moreservice. Now we get both of our phones for cheaper than our other provider, and our internet went from $80 a month to $30. He was so patient and helpful transferring our phones over. He is a really nice guy. 10/10

Not only is the service slow at this store. You have to check and wait to drop off return…read moreequipment. This sucks just as much as using their AI Chat to solve a problem... Horrible! How could they improve? Have an expedited counter for drop off equipment. If you had a designated counter person for this, it would take 5 minutes per person or less. On top of this there's a woman standing at the counter doing absolutely nothing and then takes a personnel call and keep telling people to check in on the front tablet and wait. She keeps telling everyone 30-40 minutes to wait when there is only two people on the wait screen. No concept of how long it really takes. I think I will look into dropping Spectrum all together. Just a very inefficient company that creates frustration at every turn. They just sent us new receiver boxes and tells us we have two weeks before the old boxes are disconnected. We will lose all shows on our DVR because Spectrum is forcing this change. No options for the customer to keep it. Ridiculous. If you are considering Spectrum for the first time, do your homework and find a provider that has better commitment to the customer, because this company doesn't. Cheers!

Surfnet Communications

Surfnet Communications

(21 reviews)

I have had every satellite service in our area. They are all the same and all have data limits that…read moreare expensive and run out in a few days of the new billing cycle. It's been almost 12 years and I finally have internet worth paying for. I felt hopeless with no other options until I heard of the WiFi services. After contacting all the WiFi services I had heard of I was still feeling hopeless. The only way to get service to my home would cost a ton of money up front. I mean $1000 plus just to get signal. I was referred by a friend to Surfnet. A company I had never called because I didn't know they existed. Sure enough they could get clear line of sight to their towers and now I have an amazing internet service and it was $179 for the install and equipment I needed. And $79 a month for service. I can stream and all that with no worries. Thank you Surfnet. Installation looks clean and neat and the guys were polite and friendly. No more big satellite dish that cost way to much and really just sucked. My kids can game. We can stream movies. And we don't have to monitor every thing we do because we have unlimited data.

I'd give 0 stars if I could. Surfnet Internet- avoid them like the plague…read more Completely dissatisfied with surfnet internet. The worst customer service I have ever dealt with, and the second worst (after Hughes net) internet service provider for areas outside of cable service (spectrum). If you want reliable fast internet service for rural and semi-rural areas, try starlink or ranch wifi instead. Surfnet is horrible! And dishonest! After years of poor service and frequent service interruptions, I made the switch to starlink as soon as it was available. I've been trying to get an accurate final bill from Surfnet for over three months, with no luck. They just keep trying to bill me for $529 literally every two days (at 12:01 am) when all I owe is $140. I am not getting a correct final bill or even a call back or email despite dozens of attempts. It's beyond the pale. Run, don't walk away from them. It's only a matter of time before they fold and go bankrupt.

Spectrum San Luis Obispo

Spectrum San Luis Obispo

(8 reviews)

If I could give 100 STARS, I would! San Luis Obispo Spectrum have blown me away at how kind and…read morecaring they are. I live in Los Angeles, my brother has dementia and lives alone, in Los Osos, California. It's a 3 1/2 hour drive that me and my other brother have been splitting for almost 2 years now, trying to get my brother to a safe place. It's a lot. My brother with dementia continues to have TV problems. Not Spectrums fault. From the people that took my phone call, Keisha, and Jennifer, to the wonderful person that went to my brother's house, John Steel. John, especially went above and beyond when he absolutely didn't have to. He went to my brother's house at his scheduled time, my brother wasn't there, due to his confusion. I was able to get another appointment after calling spectrum for the following day. On Easter, even! When someone lives alone with dementia, TV is all they have. Without me asking, John went out of his way, even though his shift was finished, to make sure my brother didn't have to wait till the next day to get service. And an hour later, quickly and kindly, my brother's TV problem was solved. John Steel, thank you so much. You make this world a better place. And Spectrum kudos to you for having such fantastic employees all the way around, and for such great TV service!

I had to replace our remote controller recently. I was told it was easy to set up to my flatscreen…read more I tried, then my spouse tried, then I called in for tech support. They couldn't get it to work either. I asked if they could send out their installer since they can get it done in minutes. Nope they wouldn't schedule a house call. I'm paying over $250 a month and this is the crappy service they provide. It's time to change providers!!

Charter Communications - televisionserviceproviders - Updated May 2026

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