Colin was our specialist. I asked him how to lower our bill,& he had us switch to them for phone…read moreservice. Now we get both of our phones for cheaper than our other provider, and our internet went from $80 a month to $30. He was so patient and helpful transferring our phones over. He is a really nice guy. 10/10

Not only is the service slow at this store. You have to check and wait to drop off return…read moreequipment. This sucks just as much as using their AI Chat to solve a problem... Horrible! How could they improve? Have an expedited counter for drop off equipment. If you had a designated counter person for this, it would take 5 minutes per person or less. On top of this there's a woman standing at the counter doing absolutely nothing and then takes a personnel call and keep telling people to check in on the front tablet and wait. She keeps telling everyone 30-40 minutes to wait when there is only two people on the wait screen. No concept of how long it really takes. I think I will look into dropping Spectrum all together. Just a very inefficient company that creates frustration at every turn. They just sent us new receiver boxes and tells us we have two weeks before the old boxes are disconnected. We will lose all shows on our DVR because Spectrum is forcing this change. No options for the customer to keep it. Ridiculous. If you are considering Spectrum for the first time, do your homework and find a provider that has better commitment to the customer, because this company doesn't. Cheers!

Keanu and another gentlemen came to do a new install of internet in a remote area in Arroyo Grande…read more My internet is the speed of light and I am so thrilled with the service!!!!! They are not satelitte based so they can offer fast speeds! The techs are just fabulous and so knowledge. Best of all the sincerity they exude, you can tell they are not trying to BS upsell you on every breath you take. Great company and I am very impressed with their business model whereby customer service is inclusive. Way to go Peak Wifi, super impressed and you have a loyal customer here! ;) ALSO the first class trucks with wraps are A+ and just beautiful.

Yesterday, May 20, Our electricity was turned off so PG@E could replace some poles. Peak wifi…read morenoted this and tried to contact us to check if they could help. Of course, with NO electricity, they could not. When power was back on we emailed back what had happened. They then thanked me for the feedback. That has been true of all their services. We love them.

They did a marvelous job - great attention to detail and to our preferences. They were here on…read moretime, worked tirelessly and didn't leave until we were comfortable with how the equipment was installed and knew how to operate it easily. Thank you

John came out to install my new Starlink internet service. He was polite, professional, and…read moreefficient. I highly recommend his service!

Awesome, consistent service for YEARS from this company! Thank you, Jeff Buckingham for paying…read moreattention to our law firm's network and for calling me on Sunday to warn me that our fiber was down so that we could have a shot at repairing it well before our week started. As a result, we were able to get it back up on Sunday and no one at our firm was the wiser. I would definitely recommend your service to anyone that asks and please feel free to use our firm and me as a reference. Z Naccasha

I have worked with many network/co-location companies, large and small, none compare!…read more Digital West Networks provides impeccable service. I never have to worry about the details, Tim and his team provide exceptional expert skills to address any opportunities that arise. I recommend Digital West Networks for all companies who require high quality customer service, from tiny start-ups to well established companies. In the past 7 years, I have transitioned the server infrastructure of 3 companies to Digital West Networks and would do another if the opportunity presents itself.

Wow! Where do I start? Let's start with the two gentlemen Joe and Dave. Friendly, courteous, highly…read moreknowledgeable professionals. They didn't use tech speak so I was not overwhelmed with the lingo. Installation was straightforward after surveying the site. The setup was simple and Joe explained anything I would need to do to troubleshoot if there was any issue with the equipment. Would definitely recommend, and I highly encourage anyone over-paying for their internet service to consider what digitalputty have to offer.

I struggle to write this review. I'm just so unhappy dissatisfied with DJs internet service. I gave…read more2 stars due to the fact that the customer service is more reliable than the actual internet service. I live in an area where it's peak WiFi or DJ. Unfortunately I can't switch so here I am. Wondering 3-5 times a day how I can switch services. I cut the cord to do away with some headaches. DJs found me a couple others to replace them. Not worth the $100 bucks. I've found peak WiFi to be a better priced option, for the exact same package I currently have. I'm just disappointed all around. The 2 stars were nice like I said, they are great when it comes to updating billing and chasing you down.

Glad the manager was able to help after I ranted in the store…read more Patient staff. Wish Verizon had a better method to serve everybody waiting. The only reason i was there was because their site was unsuccessful in setting up my esim. Verizon is in the business of making things absolutely difficult

We went in to get our final bill after switching. I get it, you might be butt-hurt that we left,…read morebut don't treat us like dirt; you're just guaranteeing we will never come back. The big guy with a beard was rude to us and said "I don't even know what you're doing here" and told us we had to call because they can only see active accounts. Reading other reviews I think he's a manager. He needs to go, he's not a good example of how to treat customers.

Excellent service, friendly, fast, efficient. Answered all our questions and was very…read moreknowledgeable. Thanks Chris!

If I could give a zero, I would. Ordered an iPhone 17 pro paid and got the order through when I…read morewent to go pick up the order, they result in telling me that they had sold it in the morning when they opened. Why accept online orders if you aren't gonna check them and just sell them to others and then try not to get yourself in trouble and just 'claim' there's no more phones in store. Proceed to get the for how to cancel the order and get my money back and she said she can't cancel it on her end. Asked for a manager and there was no manager on duty who's running this place ??

I have had every satellite service in our area. They are all the same and all have data limits that…read moreare expensive and run out in a few days of the new billing cycle. It's been almost 12 years and I finally have internet worth paying for. I felt hopeless with no other options until I heard of the WiFi services. After contacting all the WiFi services I had heard of I was still feeling hopeless. The only way to get service to my home would cost a ton of money up front. I mean $1000 plus just to get signal. I was referred by a friend to Surfnet. A company I had never called because I didn't know they existed. Sure enough they could get clear line of sight to their towers and now I have an amazing internet service and it was $179 for the install and equipment I needed. And $79 a month for service. I can stream and all that with no worries. Thank you Surfnet. Installation looks clean and neat and the guys were polite and friendly. No more big satellite dish that cost way to much and really just sucked. My kids can game. We can stream movies. And we don't have to monitor every thing we do because we have unlimited data.

I'd give 0 stars if I could. Surfnet Internet- avoid them like the plague…read more Completely dissatisfied with surfnet internet. The worst customer service I have ever dealt with, and the second worst (after Hughes net) internet service provider for areas outside of cable service (spectrum). If you want reliable fast internet service for rural and semi-rural areas, try starlink or ranch wifi instead. Surfnet is horrible! And dishonest! After years of poor service and frequent service interruptions, I made the switch to starlink as soon as it was available. I've been trying to get an accurate final bill from Surfnet for over three months, with no luck. They just keep trying to bill me for $529 literally every two days (at 12:01 am) when all I owe is $140. I am not getting a correct final bill or even a call back or email despite dozens of attempts. It's beyond the pale. Run, don't walk away from them. It's only a matter of time before they fold and go bankrupt.

If I could give 100 STARS, I would! San Luis Obispo Spectrum have blown me away at how kind and…read morecaring they are. I live in Los Angeles, my brother has dementia and lives alone, in Los Osos, California. It's a 3 1/2 hour drive that me and my other brother have been splitting for almost 2 years now, trying to get my brother to a safe place. It's a lot. My brother with dementia continues to have TV problems. Not Spectrums fault. From the people that took my phone call, Keisha, and Jennifer, to the wonderful person that went to my brother's house, John Steel. John, especially went above and beyond when he absolutely didn't have to. He went to my brother's house at his scheduled time, my brother wasn't there, due to his confusion. I was able to get another appointment after calling spectrum for the following day. On Easter, even! When someone lives alone with dementia, TV is all they have. Without me asking, John went out of his way, even though his shift was finished, to make sure my brother didn't have to wait till the next day to get service. And an hour later, quickly and kindly, my brother's TV problem was solved. John Steel, thank you so much. You make this world a better place. And Spectrum kudos to you for having such fantastic employees all the way around, and for such great TV service!

I had to replace our remote controller recently. I was told it was easy to set up to my flatscreen…read more I tried, then my spouse tried, then I called in for tech support. They couldn't get it to work either. I asked if they could send out their installer since they can get it done in minutes. Nope they wouldn't schedule a house call. I'm paying over $250 a month and this is the crappy service they provide. It's time to change providers!!

100% Positive experience with the everyone at Coastal Computers. Very friendly, very patient, and…read morebeyond helpful. Exactly the level of service you would hope for and I walked out completely relieved. And very fair pricing for their service.

Nice guys there, they let me borrow a power cord to see if my laptop had a bad cord or a bad…read morecharging port, didn't charge me for it and let me bring it back after finding out my port was bad.