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    Verizon

    3.9 (43 reviews)
    Closed 10:00 am - 8:00 pm

    Services - Verizon

    Telecommunications

    Verizon Photos

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    Page 1 of 2

    Ask the Community - Verizon

    Review Highlights - Verizon

    Samantha was our agent and she was SO friendly, funny, and helpful!

    Mentioned in 4 reviews

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    T-Mobile

    T-Mobile

    (23 reviews)

    BEWARE: this is a franchise location and it shows…read more I'm writing on behalf of my grandparents, who went in for help with their home internet. Staff refused to speak with T-Mobile corporate support, and instead pressured them to switch their phone service, confidently promising they'd get "3+ bars" at home (Corona Road area). That never happened. They had no usable service on their phones. They were also offered "free" tablets. When they tried to return everything, the store said they'd be charged $40 per box to "re-shelve" the unopened tablets. The manager wouldn't come out of her office to discuss it, and associates said there was nothing they could do. To make matters worse, the router was filed back incorrectly, so my grandparents kept getting billed for internet they couldn't use. Even after asking to close it. They ultimately had to switch their phones back to Verizon. The only bright spot: the T-Mobile store in Paso by Target (corporate-run) was kind, transparent, and actually fixed the mess. They confirmed this location is a franchise and helped resolve the outstanding issues. Our experience here was the definition of being taken advantage of, dismissed, and penalized. If you need T-Mobile help, skip this franchise and go to a corporate store (Paso by Target) instead.

    The worst service. This morning I walk in and the store is pretty much empty except for 1 customer…read more& 1 employee, and I can hear people laughing in the back out of site. So obviously more than one person in the back. They continue to laugh and talk loudly, out of sight. One woman out front is helping a customer. There are cameras in the store so I'm sort of waiting for someone to come out and help her / me. She obviously cannot help the customer she is working with so she walks to the back where all of the people are and asks for some help. She obviously talks to someone and they look out and see that there is more than one person she is in charge of helping and they don't come out. After that, I ask her if there is somebody in the back that may be able to help me? She looks at the cameras and looks at me and says "someone will be with you shortly". She finally finishes with the customer she was working with and comes to help me. As soon as she starts to help me the phone rings and she answers the phone and he helps that person before helping me as I'm standing right in front of her. This is customer service 101!! I hate it when someone does this!! And why didn't someone in the back answer the phone!? Geez!! Five minutes later, she starts helping me again after finishing with the person on the phone. At the same time another customer walks in the store and she greets him and says someone will be right with him, and obviously someone is watching the camera in the back and immediately comes up from the back to help this person. What the heck!? Please DO BETTER! Also, once she started to help me, it took approximately one minute to complete the needed task. So frustrating.

    Verizon - mobilephones - Updated May 2026

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