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Verizon

3.9 (43 reviews)
Closed 10:00 am - 8:00 pm

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Review Highlights - Verizon

Samantha was our agent and she was SO friendly, funny, and helpful!

Mentioned in 4 reviews

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T-Mobile

T-Mobile

(23 reviews)

BEWARE: this is a franchise location and it shows…read more I'm writing on behalf of my grandparents, who went in for help with their home internet. Staff refused to speak with T-Mobile corporate support, and instead pressured them to switch their phone service, confidently promising they'd get "3+ bars" at home (Corona Road area). That never happened. They had no usable service on their phones. They were also offered "free" tablets. When they tried to return everything, the store said they'd be charged $40 per box to "re-shelve" the unopened tablets. The manager wouldn't come out of her office to discuss it, and associates said there was nothing they could do. To make matters worse, the router was filed back incorrectly, so my grandparents kept getting billed for internet they couldn't use. Even after asking to close it. They ultimately had to switch their phones back to Verizon. The only bright spot: the T-Mobile store in Paso by Target (corporate-run) was kind, transparent, and actually fixed the mess. They confirmed this location is a franchise and helped resolve the outstanding issues. Our experience here was the definition of being taken advantage of, dismissed, and penalized. If you need T-Mobile help, skip this franchise and go to a corporate store (Paso by Target) instead.

The worst service. This morning I walk in and the store is pretty much empty except for 1 customer…read more& 1 employee, and I can hear people laughing in the back out of site. So obviously more than one person in the back. They continue to laugh and talk loudly, out of sight. One woman out front is helping a customer. There are cameras in the store so I'm sort of waiting for someone to come out and help her / me. She obviously cannot help the customer she is working with so she walks to the back where all of the people are and asks for some help. She obviously talks to someone and they look out and see that there is more than one person she is in charge of helping and they don't come out. After that, I ask her if there is somebody in the back that may be able to help me? She looks at the cameras and looks at me and says "someone will be with you shortly". She finally finishes with the customer she was working with and comes to help me. As soon as she starts to help me the phone rings and she answers the phone and he helps that person before helping me as I'm standing right in front of her. This is customer service 101!! I hate it when someone does this!! And why didn't someone in the back answer the phone!? Geez!! Five minutes later, she starts helping me again after finishing with the person on the phone. At the same time another customer walks in the store and she greets him and says someone will be right with him, and obviously someone is watching the camera in the back and immediately comes up from the back to help this person. What the heck!? Please DO BETTER! Also, once she started to help me, it took approximately one minute to complete the needed task. So frustrating.

Ranch Wifi - Small town customer service. Big City internet speed. (805) 995-4181

Ranch Wifi

(62 reviews)

I am very pleased with our reliable they are! It took one call to customer support and they had me…read morefixed up quickly.

Dial up is faster. The biggest disaster of an internet company in the western usa for price per…read morespeed. Not even useable for basic home use during a 24 hr period. Half of my internet speed is gone at 5pm consistently and when you leave for a vacay and come back, forget it. It's reduced to a fifth of what we are paying for and you spend hours on the phone with them to only have a few weeks of medium results. No it's not the router. It's your wifi service co reselling your WiFi. Upgraded my service months ago to have slower service than previous plan. After hearing the support staff today when tech support thought they put me on hold: I highly recommend that other users review their rights and the basic laws of ca consumer protection. California offers several protections for internet consumers through laws such as the California Consumer Privacy Act (CCPA) and the state's net neutrality law. The CCPA grants California residents the right to know what personal information companies collect, how it's used, and with whom it's shared. Consumers also have the right to request deletion of their data and to opt out of data sales. This law aims to protect your privacy and allow control over how your information is handled by businesses, including internet service providers (ISPs). Additionally, California's net neutrality law, established in 2018, prohibits ISPs from blocking or throttling lawful internet traffic, as well as from engaging in paid prioritization, which could lead to differential treatment based on payment agreements. This means that ISPs in California are not permitted to intentionally slow down internet speeds for certain users or content types, which offers further protection against discriminatory practices based on your browsing activity or preferences. For more details, refer to sources like Connect California and Consumer Action.

Verizon - mobilephones - Updated May 2026

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