BEWARE: this is a franchise location and it shows…read more I'm writing on behalf of my grandparents, who went in for help with their home internet. Staff refused to speak with T-Mobile corporate support, and instead pressured them to switch their phone service, confidently promising they'd get "3+ bars" at home (Corona Road area). That never happened. They had no usable service on their phones. They were also offered "free" tablets. When they tried to return everything, the store said they'd be charged $40 per box to "re-shelve" the unopened tablets. The manager wouldn't come out of her office to discuss it, and associates said there was nothing they could do. To make matters worse, the router was filed back incorrectly, so my grandparents kept getting billed for internet they couldn't use. Even after asking to close it. They ultimately had to switch their phones back to Verizon. The only bright spot: the T-Mobile store in Paso by Target (corporate-run) was kind, transparent, and actually fixed the mess. They confirmed this location is a franchise and helped resolve the outstanding issues. Our experience here was the definition of being taken advantage of, dismissed, and penalized. If you need T-Mobile help, skip this franchise and go to a corporate store (Paso by Target) instead.

The worst service. This morning I walk in and the store is pretty much empty except for 1 customer…read more& 1 employee, and I can hear people laughing in the back out of site. So obviously more than one person in the back. They continue to laugh and talk loudly, out of sight. One woman out front is helping a customer. There are cameras in the store so I'm sort of waiting for someone to come out and help her / me. She obviously cannot help the customer she is working with so she walks to the back where all of the people are and asks for some help. She obviously talks to someone and they look out and see that there is more than one person she is in charge of helping and they don't come out. After that, I ask her if there is somebody in the back that may be able to help me? She looks at the cameras and looks at me and says "someone will be with you shortly". She finally finishes with the customer she was working with and comes to help me. As soon as she starts to help me the phone rings and she answers the phone and he helps that person before helping me as I'm standing right in front of her. This is customer service 101!! I hate it when someone does this!! And why didn't someone in the back answer the phone!? Geez!! Five minutes later, she starts helping me again after finishing with the person on the phone. At the same time another customer walks in the store and she greets him and says someone will be right with him, and obviously someone is watching the camera in the back and immediately comes up from the back to help this person. What the heck!? Please DO BETTER! Also, once she started to help me, it took approximately one minute to complete the needed task. So frustrating.

End of May I went into my local T-Mobile store, the manager Derric Bringham scammed me to join…read moreT-Mobile. He offered me the 'best plan' for $70 (when I later learned it was $105 per month). I told him my current bill was $115 per month and I would switch today bc I was happy with the offer. 2 days after I joined I received my 1st bill. I went back and said to Derric 'hey my bill says $105' he said it was an error/first time billing issue and he gave me a 'courtesy credit' to bring my bill back down to $70. The following billing cycle it was again $105. I texted him (which I have screenshots of) saying 'Derric my bill is $105 again can you please fix it'. I texted him twice about it over a week and a half and both times he told me he was working on fixing it with a supervisor from customer service. Of course I never heard back from him and the bill was never fixed. I was done with him bc I was so disgusted that he scammed me so I contacted T-Mobile directly. The supervisor I spoke with said that he offered me a rate that they can't support and I would have to stick with the $105 or take another plan. I said if you do not come through and provide me with the same plan and rate he offered then I will leave. The best she said she could do was offer me $70 for 3 months. So I paid the $70 and guess what, my next month's bill was back up to $105 again. (The supervisor also told me this is an issue that with their retail employees and many calls from upset people like me.) As you can imagine that was my last straw so I left and went to another carrier paying even less than what Derric even offered me. FYI, when I found out Mint Mobile was recently bought out by T-Mobile I decided against them as of my abhorrent experience with T-Mobile. I have spent hours of my time dealing with this horrible service and will be spreading the word to anyone I know including online reviews like this to run from T-Mobile. Derric should be investigated and possibly fired, this was absolutely unacceptable. I will also be reporting this to the CFPB (Consumer Financial Protection Bureau).

Khalil and Jon at this store provided us with above and beyond customer service. Kate the mananger,…read morealso provided us with impeccable service. Thank you team mobile staff with providing us with peace of mind and taking care of our situation. Many, many thanks and gratitude!!!!!

I've been her before for help with my pc, and the first time the guys were super nice and chill…read more But this time they had the nastiest attitude I have never heard before. I went in and tried to explain my issues with my computer, and the guy just said "ok". And didn't have any customer service at all. He seemed like he didn't even want to have a conversation and had no care in the world for any issues you had. They said they would charge me 150-225 depending on what's wrong. I was okay with that. Then when I was getting my computer back, they said it was it was just a bios update and that he's just gonna "charge me 225 just to update the bios". So why am I being charged for something so simple? Again, I've been here before and never had any issues, I don't know what was wrong with them this time.

Thank you to Travis and Dylan for always being helpful and kind to their clientele. Regardless of…read morethe client's skill level, Nology and their active listening approach have consistently resulted in successful visits and problems being solved. Thank you again.

I just had the most amazing experience with Lombards Stereo. My rear camera had dislodged and…read morewasn't working, which was a big problem as I rely on it a lot. I called Lombards Stereo to see if they could possibly help me out. They got me right in and assured me they could help me with my problem, and indeed they did. They fixed the camera problem right away; it works perfectly and is very secure in place. If you or anyone you know needs a stereo or automotive camera, do not hesitate for a second to contact the very friendly folks at Lombards Stereo in San Luis Obispo; you won't be disappointed. Thank you again Lombards Stereo for your great service.

Very good professional installation. The review mirror area…read morelooks very nice and tidy with the wiring. Thank you guys. Great job. Let's do it again!!

Contacted Mark back in August to request he perform some re-running of speaker wires to my home…read moreentertainment setup (moving from one wall to another). Mark returned my call the next day, which was the *only* time he responded promptly. He said he would be in my area at the end the week, but that came and went without a call or text from Mark. I sent him text messages on Sept. 1 and Sept. 7, and finally got a response on Sept. 14, with Mark apologizing for not getting back to me. He indicated he could make something happen the following week, which I agreed to. On Sept. 21, I received a text from Mark indicating he needed to reschedule, as his young child was sick at home, and he needed to be there. Fair enough. On Sept. 27, I texted Mark again, seeking another time he could come out...CRICKETS! On Oct. 10, I texted him again, indicating that I would appreciate a response if he had any intention of working on my project...CRICKETS, to this day! Bottom line: I understand that "stuff" happens that adversely affects schedules, but no amount of "stuff" should prevent common courtesy from occurring - a simple return text or call indicating the problem, and this would have saved me the time of writing this poor review. The Audio Solution may be technically great, but I never got a chance to experience that - only extremely poor communication, or none at all. I can only assume that Mark didn't really want to do the job I need done, but instead of being up front with me, he produced excuses, or didn't communicate at all. POOR business model...CAVEAT EMPTOR: use The Audio Solution at your own risk, especially if you covet communication and follow through with the service you're using.

Mark was really helpful and patient with listening and figuring out what possible scenarios I was…read moredealing with, didn't try to sell me anything right away which I appreciate, just made the process very easy. Super helpful and laidback.

My very first time stopping by, I was greeted as I wan entering, I felt very welcomed,…read moreCouldn't ask for a place with very well stocked shelves with lots to choose from. I stocked up on a few tools I needed money well spent. .

I emailed over a weekend looking for a specific product. I received a response on a Sunday, even…read morethough they were closed. On Monday I received a follow up call to confirm they had the product I needed. By Monday afternoon I was walking out with the item I called about. The woman in the store was so friendly and helpful and the level of follow up to make sure I was taken care of was outstanding. I highly recommend this shop.

Jalin is a great! He help my Dad with all his questions. We recommend the sunglass hut knowledge…read morehelp!

I went too this Sunglass but just too look around.. Lily was so welcoming and was very educational…read moreabout different shades! We ended up getting a couple pair of shades! Thank you so much for all of the help Lily!

Gabriel was so pleasantly helpful. He replaced my watch battery. While I shopped for my wife.read more

Rogers got my old watch back in running order -- replaced my battery and watchband quickly and…read moreefficiently. They were even able to find a spare part to fix my watch band. All at an exceptionally reasonable price -- very kind and generous of them. Super nice and capable jewelers on staff.