Glad the manager was able to help after I ranted in the store…read more Patient staff. Wish Verizon had a better method to serve everybody waiting. The only reason i was there was because their site was unsuccessful in setting up my esim. Verizon is in the business of making things absolutely difficult

We went in to get our final bill after switching. I get it, you might be butt-hurt that we left,…read morebut don't treat us like dirt; you're just guaranteeing we will never come back. The big guy with a beard was rude to us and said "I don't even know what you're doing here" and told us we had to call because they can only see active accounts. Reading other reviews I think he's a manager. He needs to go, he's not a good example of how to treat customers.

Had issues with an online order and UPS. Went to the actual store and they sorted everything out…read morefor me despite all the issues. I recommend going to Carrera, she is a great representative and solved all my problems.

They were amazing d so patient helping us get our rebate back. We had been fighting for 2 months…read moretrying to pay off At&t so that we could get our rebate back.

It was time for a new phone. A new updated technical device awaited me and even though I am a let…read moreout I knew it was time to get a new phone. We were greeted immediately by friendly staff, and it only took a few moments to find the models of phone. I wanted to look at. my husband was also able to solve an issue with an older laptop computer that we had and he only had to wait about 10 minutes to get that service and only about five minutes to get it updated. The staff were really friendly and patient and explained everything so we could understand it all. Despite many offers from my service provider, I decided to take the plunge and buy the phone. I knew I wanted it enhanced photographic ability and read about the phones online before I went to the Apple Store. That made it a lot easier to make a selection once I was there and the knowledgeable sales staff really helped me to compare my old phone with the upgrades in the new phone. I chose the new 17 because of the enhanced photo and video capability. I was able to get one right away from the store. I also got this safety screen put on there and paid for insurance for my phone for a year. The only thing left to do was set it up, which I did at home and found to be incredibly easy. Enjoy my new photos and reviews using this new Apple phone.

The worst customer service Every time I go, I only go because they are the only store in over 100mi…read moreradius. But from now on, I know they can't be trusted. they always try to scam me into buying something I don't need, they act like they don't see me if I reject their sale, and this time they lied and said my part was not covered under Apple Care, when it clearly is. They're absolutely desperate for a commission. i called Apple care 1800 # and they were super helpful, in less wait time, and I received my replacement part in No Time. The associates need a reality check. POS'

My husband and I always go to Best Buy for TV and phones. Today I was in the market for the new…read moreIPhone 17. I believe her name is Karli, part of the Verizon team we have our phone carrier through. She was so helpful, explaining the 3 models. I bought the least expensive one. She helped me pick out a case, extra cords and a fast charging station. As you know when purchasing a new phone you are there a while. Emily did the exchange from my old phone to new, quite efficient. While waiting we started looking at TV's. Karli came by and explained some of the features and best models. She gave us pricing for delivery, set-up and haul always. So a new TV is next on our list to visit. We also purchase extra cords, plugs etc. , for our phones and also get laptops, etc. from Best Buy. Pricing is always good and sometimes beats the competition.

Terrible company imho…read more I bought a fridge Paid Disappeared like a fart in the wind And somehow something similar arrived from Door Dash They are awesome But i didn't order it from there But they put my large package in my driveway Nice Door Dash is great so far But best buy made me go to the office to retrieve it And i am a disabled senior citizen Sad It took me more than a whole day But i got a happy number despite this terrible treatment I do not recommend this store ever again But my seller was wonderful and supportive throughout the grueling pricess

Wow- Just smashed my iPhone 5S screen an hour ago in SLO and am back in business! Joey was awesome,…read morefast and professional. From the time I searched it on google to fix time was less than an hour! aturday at 5PM, thought I'd be stuck! I was thinking of upgrading to the 6s as the announcement was made this week- but happy I didn't because other than the screen my it's in great condition. I probably would have pre-ordered if they hadn't gotten back to me so quickly! Have been following icracked for a while, and was wondering when I'd have to use them! (Figured it was inevitable :-) Thank You Joey, you rock!

My first appointment to repair broken screen went well, but within 24 hours I began to have…read moreproblems with my phone freezing. I called the technician who seemed willing to meet up again when I returned from a trip. However, when I tried to schedule a date or time, he did not respond. I also tried to book online several different times and was told by Cracked that they couldn't find a technician. Enough for me, I'm going elsewhere.

How I missed Radio Shack, I worked for them 5 years when starting college. So happy this store is…read morehere. Where else can you pickup a Thermal Fuse on the Central Coast. Eric is great, I had made some donations of old Tandy/Radio Shack equipment when I first moved in the area and now just get to enjoy picking up odds and ends.

The gentleman who helped me was very kind. He had what I needed and explained how to repair the…read moreappliance.

I have been with this company for 15 years and never had a bad experience until I had to come to…read morethe slo store. Kimberly was rude refused to help me change my son's phone over without changing the plan I have had for years. I asked her to call customer service she refused. This person should not be in customer service. Thank god there was another employee there Sal was amazing was able to turn my phone on no issue. If it wasn't for him I would have left the company today.

Today I got to meet Alex the professional and super friendly sales Associate at metro. Thanks to…read morehim I got a discount the a experience that brought me closer to family during a Frugal time. He was witness to my family in his store being reunited after covids after math. Thanks man.

Brian not only solved the problem professionally, but was kind and respectful. Fix805 gets 5-stars…read moreevery day!

They were too busy to help me with a computer and recommended another company who totally destroyed…read moreit. Do not trust this company.

Colin was our specialist. I asked him how to lower our bill,& he had us switch to them for phone…read moreservice. Now we get both of our phones for cheaper than our other provider, and our internet went from $80 a month to $30. He was so patient and helpful transferring our phones over. He is a really nice guy. 10/10

As soon as I walked in, I was instructed by a lady to sign in on the iPad. I did so. I came in to…read morereturn a device. I noticed 2 others waiting to turn in a device. I finally got up and asked how long the wait is to turn in a device, she said looking at about 30 minutes or so. She advised me to turn it in at UPS. I asked if I needed a box or to provide any information and she said "no they will box it up and take it" so it will be faster to drop it off at ups than an actual spectrum store? How does that make sense? She wasn't helping anyone. Just browsing on her laptop during the entire time. Maybe come up with a process to take the devices from people of have people drop off in a box and state on the iPad that they actually turned it in? Or scan in the device? Something other than this hassle. It is useless to have a process that doesn't even work. You guys are lucky you have fast internet or you wouldn't have any customers.