Oct 2025 We traded in our iPhone 13 Pro Max and got full value resulting in the new iPhone 27 Pro…read moreMax being free with credits each month for 3 years. Activation fees still apply. We are very happy with the new phones and battery life is longer. We got the basic model no extra storage.

We went in to get our final bill after switching. I get it, you might be butt-hurt that we left,…read morebut don't treat us like dirt; you're just guaranteeing we will never come back. The big guy with a beard was rude to us and said "I don't even know what you're doing here" and told us we had to call because they can only see active accounts. Reading other reviews I think he's a manager. He needs to go, he's not a good example of how to treat customers.

Jonathan was very knowledgeable and helped us with all our requests. Made changing over to TMobile…read morea breeze.

Had issues with an online order and UPS. Went to the actual store and they sorted everything out…read morefor me despite all the issues. I recommend going to Carrera, she is a great representative and solved all my problems.

It was time for a new phone. A new updated technical device awaited me and even though I am a let…read moreout I knew it was time to get a new phone. We were greeted immediately by friendly staff, and it only took a few moments to find the models of phone. I wanted to look at. my husband was also able to solve an issue with an older laptop computer that we had and he only had to wait about 10 minutes to get that service and only about five minutes to get it updated. The staff were really friendly and patient and explained everything so we could understand it all. Despite many offers from my service provider, I decided to take the plunge and buy the phone. I knew I wanted it enhanced photographic ability and read about the phones online before I went to the Apple Store. That made it a lot easier to make a selection once I was there and the knowledgeable sales staff really helped me to compare my old phone with the upgrades in the new phone. I chose the new 17 because of the enhanced photo and video capability. I was able to get one right away from the store. I also got this safety screen put on there and paid for insurance for my phone for a year. The only thing left to do was set it up, which I did at home and found to be incredibly easy. Enjoy my new photos and reviews using this new Apple phone.

So I ordered my new watch online and made arrangements to pick it up from the store and do a…read moretrade-in for my old watch. Filled out all the paperwork, added in the extra bits and had my time scheduled. Cool. Walked into the store and did not see any Apple employees checking anyone in. The ones at the front were all busy, there is no signage advising guests where they should stand or go for help so I just walked to the back. Still no one free. I finally saw a person ambling towards the back area who I asked where should I go to get checked in. Now mind you my experience so far was just fine. I guess that's because I hadn't talked to Alexis yet. Alexis is apparently the store manager. I don't know how she got that position because she doesn't act like any store manager I've ever dealt with. She's unfriendly, rude, and makes up stories about customers. Let me explain. Alexis said that check-in was in the front of the store. I explained that there was no one free at that time and I just had walked toward the back of the store. Her position was that I should've waited in the front of the store and I should've known that that was where I was supposed to wait.Hmmmm. Maybe some signage to let customers, clients, guests know that that is what your expectations are Alexis? I don't live in an Apple Store. But I kept I kept my inner dialogue to myself . What I did tell her was that the people that were in front were all busy. Her retort back was she supposed that she would check me in and then I would have to wait my turn from there. I did advise her that I had an appointment set. And then she asked me did I not see how busy the store was. Hey Alexis? Not my monkey, not my circus.. Again, not manager material at that point I just walked to the front of the store because I was gonna try and get checked in there. At this point it was about 4 to 6 guests deep. Well crap. That just makes my waiting that much longer. What's the purpose of having an appointment if it's first come first serve? Part of me is thinking I should just cancel the whole flipping thing and just walk out the store. Butt I ran into Alexis again. Ugh. I asked for a manager hoping I wouldn't have to deal with her. She explicitly told me she was the store manager. Hey Apple, you need to train your managers better. She also claimed that I yelled at her and that people had turned around to look at me. I laughed at her and said at no time had I yelled at her. And then I challenged her and said let's roll back the video immediately and view. She didn't want to do that. Because she knew that she had just told a lie because I never raised my voice. I didn't need to. I went in there to pick up a stupid Watch and a plug. I had already paid for everything. I had already disconnected my watch from my account.. I knew what I was doing. Anyhow, she said I would have to wait. And so I just started looking at a few other items. My husband joined me and we looked at new watches for him and he and I had a very nice time while we were there. Some dude came over. I don't even have an idea who or what his name was. Went through everything with him. Nodded my head, uh-huh uh-huh uh-huh uh-huh. I got my stuff and walked out the door. I did have to ask him what Alexis's name was. Anyhow, that was my experience. I don't know what your experience is. I really hope it's much better than mine. But from the three stars they they're currently getting, I'm guessing that they are not impressing a lot of people.

Large product selection. Realistic pricing…read more Not great customer service unless you track someone down to help.

K. Chetwood is the most money and store numbers concerned, worse ever in the history of best buy…read moreSan Luis that doesn't care a less about his customers. Only cares about making the dollars I, I've been shopping here since 2007 and never have I been pulled aside like an employee having to be coached by this a hole. I was only in here yes to get my mini PC fixed for a minor problem. Heck probably could have done it myself. But this guy had to make a donkey out of himself and alienate me as a veteran customer. How do people like this get into management with attitudes like this especially with a Jesus cross on their forearm. Wow!!!! Come on BB you can do way better. Next time I come in i want zero contact with this guy. I want BB to investigate this guy, seriously!!! Tis all I have to say.

Wow- Just smashed my iPhone 5S screen an hour ago in SLO and am back in business! Joey was awesome,…read morefast and professional. From the time I searched it on google to fix time was less than an hour! aturday at 5PM, thought I'd be stuck! I was thinking of upgrading to the 6s as the announcement was made this week- but happy I didn't because other than the screen my it's in great condition. I probably would have pre-ordered if they hadn't gotten back to me so quickly! Have been following icracked for a while, and was wondering when I'd have to use them! (Figured it was inevitable :-) Thank You Joey, you rock!

My first appointment to repair broken screen went well, but within 24 hours I began to have…read moreproblems with my phone freezing. I called the technician who seemed willing to meet up again when I returned from a trip. However, when I tried to schedule a date or time, he did not respond. I also tried to book online several different times and was told by Cracked that they couldn't find a technician. Enough for me, I'm going elsewhere.

How I missed Radio Shack, I worked for them 5 years when starting college. So happy this store is…read morehere. Where else can you pickup a Thermal Fuse on the Central Coast. Eric is great, I had made some donations of old Tandy/Radio Shack equipment when I first moved in the area and now just get to enjoy picking up odds and ends.

Eric saved the day!! I took an electronic device in (rackmount synthesizer), which I'd been trying…read moreunsuccessfully to install two SIMM boards into and just having no luck. I took the device in to Coast Electronics with the two SIMM boards in hand, and Eric knew immediately and exactly how to install them. The other great thing is that he didn't charge a fortune to do this, which I was very grateful for. If you need anything repaired or worked on, Eric is your man. Very pleasant and friendly guy even though I was interrupting another project he was already involved in. Thanks, Eric!!

T-mobil wants to raise my monthly bill $12. I have the magenta plan so I called Metro paid them…read more$25. My quit working for three hours. I was scrambling trying to hook to any I could find but it wouldn't connect. I missed my . I needed to send rent money to my son by 5 PM that didn't happen. I needed to make a phone call and send a guy to Long Beach California and couldn't do that the whole time I'm stressed out borrowing somebody's phone at a workplace where they sell bricks. Waited on the phone to speak to somebody for 40 minutes just for them to tell we have to transfer then I waited an additional 17 got told I need to drive into a store. That was I should've been told to drive to a store regardless it's been the most stressful event of my life in the last two months the guy who I talked to on the phone that worked for Metro that transferred my plan from magenta to Metro, screwed me over big-time because the e sim was never complete. Finally at this store less than five minutes they fixed my phone.

I have been with this company for 15 years and never had a bad experience until I had to come to…read morethe slo store. Kimberly was rude refused to help me change my son's phone over without changing the plan I have had for years. I asked her to call customer service she refused. This person should not be in customer service. Thank god there was another employee there Sal was amazing was able to turn my phone on no issue. If it wasn't for him I would have left the company today.

They were too busy to help me with a computer and recommended another company who totally destroyed…read moreit. Do not trust this company.

Brian not only solved the problem professionally, but was kind and respectful. Fix805 gets 5-stars…read moreevery day!

I I've always had amazing service at the Spectrum store. The guys who work there are knowledgeable,…read morefriendly, and incredibly helpful, especially considering how packed the store always is. They have an impressive amount of patience, even when dealing with issues that could easily be resolved with a quick YouTube tutorial. They deserve a lot of credit for keeping their cool and providing such great customer service!

Not only is the service slow at this store. You have to check and wait to drop off return…read moreequipment. This sucks just as much as using their AI Chat to solve a problem... Horrible! How could they improve? Have an expedited counter for drop off equipment. If you had a designated counter person for this, it would take 5 minutes per person or less. On top of this there's a woman standing at the counter doing absolutely nothing and then takes a personnel call and keep telling people to check in on the front tablet and wait. She keeps telling everyone 30-40 minutes to wait when there is only two people on the wait screen. No concept of how long it really takes. I think I will look into dropping Spectrum all together. Just a very inefficient company that creates frustration at every turn. They just sent us new receiver boxes and tells us we have two weeks before the old boxes are disconnected. We will lose all shows on our DVR because Spectrum is forcing this change. No options for the customer to keep it. Ridiculous. If you are considering Spectrum for the first time, do your homework and find a provider that has better commitment to the customer, because this company doesn't. Cheers!