Recently we called John Moore Plumbing and asked that they send a plumber to fix a leaking pipe. The plumber found the leak which required cutting out about a three foot section of ceiling sheetrock and remove a piece of wood trim. He located the leak, put a clamp on the pipe and was done in about two hours. He then presented me with a bill of $869 for his two hours of work, including the cost of a pipe clamp. I paid the bill but thought the amount was outrageous. After discussions with a customer service rep and supervisor they agreed to lower the bill by $100, which still left $769 for the two hours of work. John Moore has established minimum charges for various tasks, regardless of the time it takes to make the repair. Of course the plumber is paid based on the task code - a potential conflict of interest in my book, since the plumber determines the task code, which in this case was "major access" rather than "minor." Major access is billed at $200 more than minor access. John Moore claims that all major plumbing companies charge on this basis. So I guess we can say, "they are no worse than anyone else." Maybe we will find that tag line on one of their multitude of TV commercials. If you want to help pay for the commercials, the overhead, and excessive billing practices call John Moore. Doug Gehrman read more

These guys are scam artists....plain and simple. We had a clogged drain and tech came by used a snake and it stopped at the "T" in our line. This is where it got interesting....he said a tree root had blocked our line and it would become backed up again within a month if we didn't have the line repaired at a cost of $10k!!!!!!!!! Had another technician from another co. come out and he looked and found the cleanout that was past the"T" and completed the cleanout. He said John Moore has a rep for doing this kind of stuff to people.....SO BE WARY OF JOHN MOORE!!!! THEY ARE THIEVES!!!!! read more

Beware. This business is not accredited by the BBB and have an F rating with them. This is an update to my previous post.

Their service for AC repair was bad. First they were late and called me they were 2 hours behind their schedule. And they were late again and we rescheduled 2 hours later. Then they did not show up. I called their office again, and they came finally but another 2 hours later. After they installed new system tech guy left without checking to make sure everything is fixed. I called their office again to tell them to fix and the tech guy told us to come back next day at 8 in the morning, and they have't showed up yet. The outside temperature was 100degree F and we have a 3 months old baby. We are waiting and waiting inside of 90 degreeF house more than 2 days to get our AC repaired. We pay their service for their BBB award logo, but my suggestion to you is, if you know somebody can do quick and punctual, do not try this company. They are very irresponsible. read more

I had John Moore come out to look at my AC unit that had been blowing hot for a few days. The first technician that arrived was friendly and did a great job explaining what was wrong. For some reason though, he said he couldn't provide pricing and someone else was on their way. As soon as the second technician showed up I knew he was going to try to scam me. The first thing he said when entering my house was, "Is there somewhere we can talk?" as though he had bad news, eventhough he had no clue what was going on. He then sat in my living room and tried to have me debrief him on what the first technician had said was wrong with the unit. I told him multiple times "the techinican is outside, it'd probably be easier if you just talked to him". It was just a waste of time. This lasted for a few minutes, then finally the first technician walked inside and they left together to look at the unti. As I expected when they returned the second technician, told me my units leak could not be fixed and I needed to replace it and although my coil was fine, to keep the coil and condenser the same as per TX law, I might as well replace them both. He said my furnance was working great. He finally sat down after some further tinkering in the attic and gave me some estimates. The first being to replace all three units, including the great working furnace we had just talked about for ~$10,000. To replace just the coil and compressor, was ~$7,000 and just the compressor ~$5,000. I called Cool-It Houston the next day, they came made the same exact diagnosis of the problem but said they could fix the leak and replace the refrigerant for $700. They're a 5 star rated business on Yelp and for good reason, check them out! Steer clear of John Moore unless you enjoy people trying to scam you out of your money in the late hours of the evening in a house that's 90 degrees. read more

One word...RIPOFF!!! % year old A/C was making noise, called to have it checked out. 1st guy said it was the fan motor and the compressor needed a "hard start" kit along with a "float device" upstairs in the attic. Said for $1400.00 A/C would be like new for 5-7 more years. 2 hours after he did the work and left, noise started again. 2nd guy came out and said it was the compressor and that the entire unit inside and out would have to be replaced for $7000. When asked about the $1400 I just spent, he said it was an "unfortunate coincidence". Had a local A/C guy come out, he replaced the entire unit for $4000, Now I am fighting to get my $1400 back from the ripoff they call John Moore. Gave one star becuase they won't let me give 0. Run away from these jerks. read more

HORRIBLE customer service. Waited all day for my appointment, every time I called in to check the status they told me someone would be there. They were rude and never offered an apology. I made the appointment weeks in advance. The last time I called to check the status I guess someone thought they would be funny by moving my appointment to 3 months later. No one ever showed up, even the manager Roderick was rude when I talked to him and offered no help. I missed a whole day of work for nothing. read more

Tech came out tried to convince me to replace my pipes and the whole AC unit when I needed was a bigger drain pan which he did state at the beginning of appointment after assessment so it baffles me why these crooks are out here trying to take people's money. read more

The HVAC Technician that was sent out by John Moore was great. If all their technicians are as good as this technician, I will use John More for all my service needs! read more

My "go to" for repairs on my house. I've had them replace two hvac systems, my water heater, and today they installed a new junction box for my stove and labeled my breaker box. They have always been very professional and most importantly I know they are doing everything the right way and not cutting corners. I know enough about repairs etc to know they aren't trying to pull one over on me. They seem to take pride in their work and not someone off the street they picked up out front of Home Depot. read more

Absolutely the worst. Never, I mean NEVER call these people for service or other matters. Their centralized call center might as well be in another country speaking a different language. Their own people can't even schedule the appropriate people for a job. Time is the least of their concern but their proposal costs are so high they maintain their workforce on the people that are suckered into using them. Company should shutter and keep from disgracing the good servuce providers in our city. I cannot come to say something nice other than the techs that did show up were as surprised that the appropriate tech wasnt dispatched. read more

Absolutely horrible. They sent someone over who quickly "found" the problem with my A/C. They gave me 3 options for repair - basically a $2k, $4k, $6k. I was highly discouraged from taking the $2k option. I chose that one (and the price still seemed ridiculous) and was basically rebuffed for being an idiot. When the technician scheduled the repair the next day the 2 hour job took all day. They stayed at my house until after 10:30 pm (I have 2 young kids) after I told them I had a hard stop at 8:00. The problem was "fixed" by 10:00 AM we realized it was not and the technician came back out - no resolution - he basically left in frustration. I had to call the office and complain until a new technician came out and actually fixed the problem. No apologies - There is no scenario I would use these guys again and wouldn't wish this level of incompetence and over pricing on anyone. Stay away - Far away read more

I was so disappointed with John Moore. I have used them for years with plumbing problems, and recently heater furnace repair. And then comes Pete Castelo...Gave me a quote for $1,200.00 for a fan & capacitor on my AC. Then proceeds to say that may not be the end of my repairs after those parts are installed. There may be more problems. I got a number from a friend to another company (AirVantage,Santa Fe, TX) Thank goodness...only the capacitor was out and cost me $254.00. Thank you John for being honest. And Pete..don't tell me to have a blessed day when you know if I had used you it would not have been so blessed. read more

They charge 3-4 times more than it should cost. I got sucked in by their sales pitch NEVER AGAIN!!!!!!!! read more

omg. they did a plumbing job for us. cost 9,000.00 plus. today my nieghbor came got my husband and showed us a sinkhole exposed sewer lines and our slab under the house exposed. when they left the job they took a whole pick up bed of dirt. when i asked i was told it wasnt needed. apperantly it was needed by the sink hole in my neighbors yard and under our house. explains the leaking base under the toilet and the bucklinf in the floor of my house under the tile we spent 8,000.00 to up grade our house... if you hire them watch them the work is done by unwatched workers and they dont understand english... i say this not out of meanest but because i tried to comunicate with them over the extra dirt in the truck bed..... im not paying old finacial until everything is fixed. including my toilet foundation and my new floor read more

We were quoted over $8000.00( eight thousand) for a new a/c. We were in WalMart talking to a guy that was buying a window unit and he said they quoted him around $8000 and another customer said the same thing. We were not given a written proposal or specs. This company price gouges. read more

I would put in a NEGATIVE rating if it was possible. We purchased a complete new HVAC system for more money than I want to admit from John Moore about 3-4 years ago and it has been a decision we will regret as long as we own the house. Every time we need service, there is a mix up in scheduling, with many hours wasted on our part either waiting for the technician who doesn't show up, or having to reschedule as the technician sent doesn't know what he is doing. I don't believe we have had a service call which didn't require at least 2 trips and additional technical support due to issues with scheduling, problems with the technician himself and incompetent technicians. I would NEVER recommend John Moore to anyone - they are always trying to up-sell and charge you for services you don't need once they get to our home. read more

WORST Company EVER. John Moore put A/C unit in my house 2014. I started having issues with leaking. I had a professional plumber and A/C men out and they both said John Moore did NOT install the unit right. I called John Moore to give them the benefit of the doubt. The man they sent of course, said John Moore did NOTHGING wrong but he could fix it for $8,000. and he said he could give me a break and do it for $5000. Now the commercials say they stand behind their work. How is that acceptable to consumers when in reality they use that as a selling term, but does NOT actually exist. I will NEVER use John Moore and will tell EVERYONE I know NOT to EVER use John Moore. read more

I would never use John Moore Services again! Two of their policies resulted in two major problems at my home. Other agencies involved said the policies were unnecessary. As a result my electricity was off for 26 hours. i lost all food in freezers and refrigerator. John Moore stated it wasn't their fault. They left the customer holding the bag! read more

I wish I could give a NO STAR Rating for financially exploiting the elderly on fixed incomes!! I noticed my parents were having major plumbing work when taking them out for their 62nd anniversary, possibly my Dad's last since he is in stage IV bone cancer and is now in lots of pain. I asked what was going on and they said the pipes under the house were crumbling from age and completely clogged and had to be replaced. Mom said they told them they'd have major foundation problems if they didn't get started on it the very night they called them about the leak and were grateful that JMS could start it right away. Hhmm. A couple of days later, my son calls and says he thinks Grandma and Papa are getting ripped off and tells me about a letter he found online that says John Moore Services trains employees to double charges, and up-charge every job for the greatest estimate even if people have to take out loans on their homes. Says he called around and asked several plumbers how much it would cost to replace all the pipes under a house their size and all say between $14,000 and $17,000, but Grandma and Papa are being charged over $30,000! I check it out and call the Friendswood City Inspector who signed off on the job. He says the work is fine, and it was a big job with btwn 100 and 125 ft of pipe replaced. I tell him the cost the other plumbers are giving us and he says "That about what I would expect, mind telling me what JMS is charging?" I tell him over $30K and he is shocked and says, "Wow, that is high!" "Yea--by double at least," I say. I call Modern Plumbing in Pasadena and Don looks up the house on Google Earth and gets specifics of work performed already so he can put it in his computer and get 'apples to apples' quote. He even bids it for the outside pipe length of 125 ft instead of the 100 ft that JMS bid. Cost? $15,900 on the outside. JMS is charging $30,123.61! HOLY CRAP! Dad says the guy originally wanted to go thru the patio and bust out all his concrete which included another $9,000 on his invoice plus maybe $16,000 to replace the patio after JMS was done--customer responsibility--but he got them to remove this cost. So Dad was really feeling good that he'd gotten them down from $36,000 to $30,000! But wait, $36K minus $9K should be $27K from my math classes right? Not with JMS--it's $30K on their calculator! I inspect the estimate and they have also double-billed for 2 line items with the same exact work descriptions--twice for $7,999.99 for replacing 100 ft of pipe and twice for $499.99 for breaking thru roots--so an additional $8,500 in double charges! So now we should be down to $18,500, right? Nope--they claim to my Dad both are done twice--but the inspector said 100-125 ft of pipe so that's impossible. What a joke, where is the conscience? There is a special place for these people in Hell. Once they know you are onto them, they refuse to call you back as well. I asked them to call me bcs my Dad was in lots of pain from his bone cancer treatment this week and specifically told them to leave him alone! They promptly call him to make a last attempt to collect! Someone has removed these people's hearts and consciences! I plan to make sure we call every news channel in Houston to expose these folks more than Yelp, Google and Rip Off Report can do. Elderly people don't know how to look up consumer reviews and rely on judging by how nice people are to them--CON MEN ARE ALWAYS THE NICEST FOLKS IN THE BUNCH! In my profession we call them antisocial personality disordered and just plain greedy! The elderly are on fixed incomes and need their savings for food and medical bills. STAY AWAY FROM JOHN MOORE SERVICES--Plumbing, A/C or anything else! They are greedy crooks! Everyone needs to file at the Attorney General's Office, the Texas State Board of Examiners of Plumbers, Electricians or whatever the case may be for your job. File in small claims or a full blown civil suit. These people must be put out of business! Call the local news channels until we get some attention to these crooks. read more

Worst experience with a plumbing service. $1700 for about 8 feet of plastic flex pipe, four brass fittings, and an hour and a half of labor at most. In my humble opinion the service writer was clueless, and had the person doing the work replace a piece of pipe that was not damaged or even leaking. The water was turned back on, and the rusty pipe then stressed by the twisting of the repair, exploded into a huge leak that destroyed the ceiling in our bathroom. It was not the workers fault, as everything he repaired was well done and he was extremely competent. He was badly misinformed about the service to be done, by the service writer. The writer gave us three options. $1700, $4200, and then finally $9600 to re-plumb the entire house. The poor guy doing the work was apologetic about the miscommunication from the service writer, and did very good work once the actual problem area located. My opinion though. This is the first and last time I will ever call this company for anything, EVER. All of these glowing reviews on here, in my humble opinion, are paid. Do not be fooled at all. This business is out to get your money, and nothing else. Look at all of the one star reviews, and it will show the truth. read more

I would not recommend this company to... I would not recommend this company to anyone. John Moore came out, and did more damage then they fixed. We had to call another company out to fix what John Moore Services damaged. I have spoken to several managers from John Moore, and they informed me that a refund in the amount of $499.00 would be applied back to my credit card. 30 Days later we are still waiting on credit, and they refused to call me back. I have filed a lawsuit against this company. Called BBB, but found out that the owner of John Moore Services is on the Board of Directors with the BBB, so that didn't help. Trust me Don't call this company, you will be sorry! We also have water damage in our attic and walls because of the plumber from John Moore Services! BEWARE! read more

John Moore used to be my " Go to" Service company. I have had great service from their plumbing organization. But then something has changed at their company. I think their management must have the word out that the service guy must sell up because now I can't trust them at all. Within the last 6 months, I had one of their electricians refused to work on a small project with lighting changes because he tried to convince me that my house was dangerous and needed full re-wiring, he , of course, was a master electrician. What a fool! Anyway, today i had a simple air conditioning seasonal check. it was ridiculous. He wanted to move my system around for best efficiency for $4000 or smaller changes for this same efficiency for $1700. My air cond system is only 5 years old. John Moore has become a scam. I will not be calling them again... this system check cost me $450. How awful read more

Made appointment at 12:00 on Friday. 5:00 - 8:00 that night. Great, I will get my problem handled and get the rest of the weekend. Called at 7:30 and said they would be late. No problem. Stayed in and at 9:21 they called and couldn't make it!!!! Wtf Never again read more

This place is the biggest rip off! Let me start with this! A leak behind the washer when the water spins out ! Likely a PVC pipe crack right??? So I call John Moore and they come out to check it out. First the guy they send is like 60 years old! No offense but he walked very slow and didn't seemed enthusiastic! He doesn't even cut a hole in the sheet rock! Looks at me and says you need a whole new drainage system! Wtf!!! 10k! So I'm like I'm gonna need another opinion .he tells me to call my insurance agency and get help! So he leaves and I call another local plumbing company. They come out and cut a hole to find a broken PVC!! Like I thought! John Moore is pathetic and I wouldn't spend my time or money with these crooks! Also have a buddy who works in ac repair and everyone knows moored reputation! Be warned... Not these plumbers! Look elsewhere read more

Fast service but ended paying 10 times what the technician promised and also showed on the paperwork (from $200 it went to $2000 a week after the work was done). I feel betrayed. read more

Service Tech was very friendly and seemed knowledgeable but did attempt the up sell as I would bet that he is encourage to do by his employer. Up selling, I found after speaking w/ people who have previously worked for other service repair companies, is quite common. The price charged for parts (capacitor & compressor saver kit - $700) was way too high as I learned after I contacted other service providers. After replacing the above mentioned parts my A/C unit began to cool again but I was told that I needed to replace the 10 year old compressor for an additional $9500. I will do that if/when the unit dies. BUT IT WILL NOT BE BY JOHN MOORE SERVICE. Others beware. read more

So its sunday and we are not getting any cold air coming out from the AC unit. The fan is spinning but the compressor is not running. Do a quick search in Youtube and google and come to the conclussion that the 'capacitor' is to blame. Went to Lowes, Home Depot and Sear appliaces and they dont have them on stock, but available online. Called John Moore around 10am and they set me up for an appoitnment bewteen 5pm and 8pm. Called different sources, friends, relatives and find out that capacitor will cost me $25 dollars if i can just wait for tomorrow (monday). 5pm comes along and John Moore tech shows up looks at the unit with the cover that I had previosly removed and says .. 'you have a bad capacitor'. I say wow.. you can tell just by loooking at it, no need to test or anything. He says that he has many years experience and that he can guarantee that it will be the capacitor. I say, fine, assuming that it is the capacitor how much would it be to replace it. He says, 'no, there is no assumption, you will have cold air again after I replace it'. I say fine.. how much to replace it. he pulls out his handy dandy notebook and points to a barcode that has $289.99 printed on it. I say... really $289.99 to replace a $25 part? He says .. well its not just the part, its installation, service, and its Sunday afternoon. I say.. Thank you but no thanks. He picked up his tool bag and left. I continued to call friends.. someone had the capacitor and by 6:30 pm I had install it myself and we had cold air running again. I knew it would be expensive to get a service call on Sunday, but from $25.00 to $289.99 that is just obsene. read more

Buyer beware and get second pricing. Nice tech, very clean and professional but the pricing he gave me to repair my circuit board on the ac unit was almost criminal. $1200 for a part and service that 6 other companies quoted between $425 and $615. (part is $85 and is a simple plug and play) $400 for a $50 thermostat and from the other companies I called this is not required to replace when replacing the circuit board as I was quoted. Be careful, scary to think how many people they have ripped off. read more

I would give them less than 1 star but this is all that is offered. There service isn't really that bad and the technician was courteous. I have a major problem with the pricing of services. They menu price items and when you break down the prices the parts are over any big box retailer off the shelf price and their labor comes out to over what even a lawyer would charge for services. Additionally, when you call them back and try to get a reasonable resolution they won't even call you back. Their charge is their charge too bad for you. I should have checked the BBB before useing this company that would have told me the rest of the story. Terrible complaints at the BBB. read more

first time service. Had to pay the express arrival fee but between the fee and the service still less than competitors. Good experience for the first time. See if they can keep up if needed more read more

JOHN MOORE JUST GAVE THE WORST EXPERIENCE EVER!!!! Customer service rep was horrible and couldn't care less about my family's time or the fact that the appointment that was set for our electric service was being canceled. She told me that they would not be able to come out because the techs were doing installations and wouldn't be finished until 7 or 8pm. When I asked why they had set my appointment for a window of 4 to 8 pm and then tell me they want to go home after their other work she repeated that they will want to go home after they finish their current installs. I asked again what the reasoning for a 4 hour window until 8pm that they wont come to and she said " ya, they need to fix that " ! I think i actually heard her smacking her gum as she spoke with no regard for the fact that my daughter has no power in her room currently and that i called an electrician to make sure my family was safe. I am in sales for a high end auto dealer and i would be fired if i treated customers the way this lady spoke to me, let alone letting me off the phone after i canceled the appointment and lost the business for the company because i put off the air that i don't care about you at all!! I will never use them again and will refer anyone i know or speak to, which is a lot of people in my business that they just don't care and not to use them. John Moore's Customer Service Was Attrocious!! read more

My AC unit went out several months ago and I unfortunately called John Moore first. They were able to get my unit running again for $600 and recommended that I replace the motor and capacitor for an ADDITIONAL $1000 since they thought it would likely stop working soon (I declined). They ended up being right as it recently went out. However, I looked up the cost for a new motor and capacitor and it was $180, and there was no way I was gonna pay $820 for labor for a job that ended up taking me (without proper tools) 1 hour to do. I would have gladly paid them for an hour or even two hours of their time, however their pricing is beyond absurd. Interestingly, when I went to purchase the motor, I spoke with several guys in the shop and briefly mentioned my story (without mentioning John Moore) as the attendant was in the back getting the motor. When I told them the price that this company had attempted to charge, the guy (who owns his own AC repair company), stated without provocation, "One THOUSAND dollars? Are you serious, who did you call, John Moore??!" He just shook his head and said he would have charged a total of $350-400 for parts and labor, which I would have gladly paid. read more

Termite/Pest control. Last week the tech was to come out on Tuesday 6/29/21 between 10a-12p. Did not show or call. We called and the secretary/dispatch said the appt. was changed to 2:30 pm. They did that without calling. We changed the appt for Wed. 6/30/21 for 10a-12pm again. The tech called us at 1:20pm on the 29th and said he was on his way and we informed him of what occurred and told him the appt. was now for Wed. for the initial time frame as before. He came on Wed. 6/30/21 found carpenter ants. We paid the $400 required for treatment and set the appt. for today 7/6/21 for 8am and he was to call at 7:30a. When 8am got here we called John Moore and the dispatcher/secretary said there was a 2 hour window. We informed her he said he would arrive at 8am (no window was specified). We asked for the tech to call so we could discuss the weather situation, he never called. So, 10am got here, no call, no show. Called John Moore and we were informed the appt. was rescheduled again without informing us. So we asked to be refunded and we would not be using them for any new business. If you run a company, you "SHOULD" call your customer pertaining to any changes, especially if you the customer did not make them. We were going to reschedule due to the weather anyway. They made an easy situation into losing a customer. read more

Terrible experience from start to finish. The guy who showed up at my house was extremely arrogant. The price he charged us (I later found out) was OUTRAGEOUS for the work he did. I let the fact that they were a big company and flash their better business bureau badge all the time influence my decision. IAfter he did the repair and left, my family and I went to dinner. When we returned less than 3 hours later we came home to find that our A/c was broken AGAIN!! We immediately called john moore back only for them to tell us that they would have to send out a DIFFERENT technician the following day and that I had to pay AGAIN. NONE of the work I just paid 800 dollars for was guaranteed. NONE!! Even after 3 hours. After TRULY getting ripped off by these people I was refereed to Beechler Air conditioning from a friend. I sure wish I had called them first. When I called Beechler, they told me over the phone that he did charge to come give an estimate. I had just paid a lot of money to john moore so I didn't really want to pay more money just for an estimate but I decided to go ahead and pay the estimate fee simply because he came so highly recommended and I needed a second opinion. His fee to come out and give me an estimate was not outrageous. 60 bucks and that would apply to any fixing cost. Honest guy with straight forward honest pricing. It was obvious he knew what he was doing. I will,.. without a doubt... call him for ANY AND ALL of my future a/c needs. read more

I give NO STARS... We trusted this company with our home. Turned out to be a rather big and messy mistake. IN the end, they not just delayed doing anything before being paid a deposit (!!!!...remember this is a home emergency where every second counts!), but they left all kinds of damages in their wake. We took lots of photos and filed a complaint and claim for the damages. We replied to their irrational demands for payment ahead of the claim fore the damages with "process the damages claim first", which is what they are supposed to do in the first place. Well, they never did. In fact, they just sat on it for 6 months and then sent us a legal letter demanding full payment (over $3300+ in total for ripping up some carpet and basebaords, vacuuming the floor underneath, drilling a few holes where the baseboards were and setting some fans out to dry it over the next 4 days--the fans alone were said to cost hundreds a day to rent!!!). All in all, you'd be better off by researching on the internet if your have such a plumbing emergency and following the directions carefully, then going out and getting your own fans to rent. Guess what? They don't cost you several hundreds a day to rent out yourself. More like $25 per. And you won't have your home wrecked in the process! read more

These guys are crooks. I had problems with my AC and my wife called them to come out. They told her that they got the unit running but couldn't guarantee for how long and that we needed a whole new unit. They charged us $400 for the $20 "temporary" fix and said if we called back within 24 hours that the $400 could be used towards the new unit. Turns out after having multiple other repair companies come out, my AC looks great and should last three to four more years. After some research I found that John Moore inc is not part of the BBB. They used to be and did win the BBB award 8 years in a row only because the owner of the John Moore (Dan Valentine) was the president of the BBB. The BBB kicked Valentine and his company out when they found out he was taking care of all the complaints, against John Moore inc, so they could win the award. So the BBB symbol on the side of the truck only represents the awards they cheated to get. They give free quotes but the guy that gives the quote works on commission with no salary, so guess how that works out. read more

Do not fall for the catchy jingle, and the nice looking trucks. John Moore will overcharge you for repairs!!!! I called John Moore out because my wife needled me to have them come look at raccoons in the attic. John Moore wanted to charge us $1800 to cover soffit vents! After they left, I showed my wife the quote, then went to Home Depot, bought the vents for $100, Waited for the raccoon to leave during the day, and in a Hour and a half, I had the vents replaced, and my wife a believer in being skeptical about jingles, and flashy trucks. A second incident is where a tenant of mine started having a/c problems, and decided to call John Moore before talking to me. They quoted her $6000 to REPAIR a A/C unit that cost $2500 two years ago to install! She presented me with the quote and expected me to pay it, because she was dazzled by the jingle, and the flashy trucks. I said no, and called the trusted A/C guy who installed the entire unit. He recharged the unit, and replaced the coil.(Free since it was still under warranty) Total cost: $235 for freon, parts, and labor Call John, LOSE more............. money! read more

BEWARE: DECEPTIVE!! We had AC compressor go out. JM rep came out and he and the manufacturer indicated that our compressor was still under full warranty On installation day, we were met with two surprises: 1) Instead of giving us credit for the compressor warranty, JM rep took the compressor to the manufacturer, received the new compressor free of charge yet charged us for that same compressor and the outrageous "labor charges" of $1299. 2) JM rep had also quoted us a price of $269 for a compressor saver on his initial visit, yet on installation day, the price was $369.99. Total charge being $ 1669.98. After the incident we called around, and the average labor cost for replacing the compressor and capacitor was about $625.00. They overcharged us for about $674!! DO NOT TRUST THEM!!! Don't bother filing a complaint with the Texas Attorney General's Office or the Houston Better Business Bureau - they are powerless. John Moore was "honorable enough" to admit they were pricey and did offer us an insulting $100.00 for stealing the rest - but we refused their $100.00. John Moore got away with it - don't let them get you. read more

My issue came about when I had hot air blowing inside the house. I noticed my condenser fan outside wasn't working. I looked up John Moore services online and submitted for service indicating that it was urgent but not emergent in a sense. After waiting for sometime for some kind of email confirmation or call, I decided to call the main number and inform them about my online submission. I relayed the information again and was told that I'd receive a call immediately. Waited and waited all day to no avail. The next morning, I decided to look up online for suggestions to my problem. I bought the 2 parts and with no experience in air conditioning, I fixed the issue myself for less than $50. I was hoping to do business with a company that claims to have high ratings from satisfied customers but how are you supposed to gain business when nothing is followed through regarding potential customers. And seeing what others have written about fuel fees and other complaints leaves me to believe I was lucky to go with my gut feeling and pursue other avenues to resolve my issue. It was blessing in disguise. Thanks for not calling or emailing me. read more