I want to echo the negative reviews. I've been coming here for several years, I've bought wall clocks from him as well two floor clocks and had floor and many wall clocks serviced by Joe, and on more than one occasion I've dealt with Joe's attitude. He seems entitled and tell you what he thinks is a fair price. Really? The last time was the last time. I'd left the mechanical guts of a clock with him to be repaired while the chassis was being fixed by a woodcraftsman. This was the poor victim of a shipping fiasco by someone who had no business selling clocks. At the same time I "sold" two wall clocks to Joe that in exchange he would credit $100 toward the repair of the clock in question. Well, after several months, the woodcraftsman could not get around to repairing the chassis due to illness so I told Joe to toss the mechanical guts. He indicated they were really beyond repair anyway. Because the first clock could not be fixed due to the aforementioned woodcraftsman, I bought another and asked Joe to tune it up. At the same time, I brought in another clock and asked if he was interested in it. At first he offered $50, then $75. I told him no and left, but he followed me to my car and then offered $100 toward the second repair. I accepted it only because I knew he already owed me $100 toward the first repair which never happened. So I'd get $200 off the repair of the second clock. But on the claim tag, he noted only the price minus $100, which I planned to bring up with him when I came to pick up the second clock. Well, to my surprise, he could not remember the other two clocks I'd left with him. He asked where were they and I said they were in his possession, how would I know where he put them? Then when I described them and he suddenly remembered, he made a comment about not charging me storage fees for the first clock he'd held onto while I was waiting for the chassis to be repaired implying as if him dismissing the other $100 he owed me would be in exchange for the storage fees. Really? I explained to him it was not my fault the woodcraftsman could not repair the chassis of the first clock and insisted he credit $200 toward the repair, which he declined and argued with he and made some comment about me quibbling over $100. Really? He had three clocks of mine that were worth much more than $200, and yet I let him have them because I knew he'd either fix them and send them to a new home or use them for parts. He had the nerve to insist that the first $100 credit could only be put toward the repair of the first clock. Really? So, I asked him to give me back the two clocks that I'd left with him previously. He no longer had them. He had no response, other than to honor the first $100 credit, but rescind his offer on the additional $100 and give me the third clock back in spite. I left with him shaking his head in disgust and reprimanding me? Really? What the heck is this guy's problem? As others have noted, he seems perpetually angry. And greedy! And when I questioned the repair of the second clock because the pendulum bob was sitting too high in the cabinet and there was too much thread of the rod exposed, he told me I should worry about more important things. Really? Who the heck does this guy think he is talking to customers like this? Instead, stop taking the cheaper and lazy route and fix the clock as it was meant to be fixed with the pendulum bob sitting in the right position. He charged me several hundred dollars for this shoddy repair! Disgraceful! If anyone should be disgusted, it is me. His customer service is deplorable. He gets too personal and treats you like a child. Shame on you, Joe! I'll be taking my business elsewhere from now on! read more

John helped us resize a watch very quickly and also changed the batteries right away. Everything was done with great quality, fast and at a fair price. They were polite and very helpful. I really liked that this is a local family business with an honest and friendly approach. I know what I am talking about because last time we went to another place near home for the same work on another watch and it was more expensive with worse service and quality. That is why I would rather drive ten minutes here and get the job done right. read more

Joe's Clock & Watch - A Watch - Clock Repair Near Me - Concord, California

See all

I've been coming here for all my watch needs ever since I moved into the area seven years and have always had a pleasant experience. They're always quick and friendly and I've always appreciated their small talk. read more

Amazing watch repair shop. Husband / wife team. They both are very cute. My wife and I enjoyed talking with them. The husband repaired my watch. read more

He repaired my clock that hadn't worked in many years. Gave us advice on how to keep it running correctly. It took some time but worth the wait. Very nice couple. Will answer any questions you have. read more

Joe's Clock & Watch - Clock Repair Near Me - Concord, California

I had my watch resized here. Super Quick and they did a great job! Great, small business!

Joe and the wifey are hilarious. Came in on a weekday for a band adjustment and they took care of me for a good price. Support local businesses. read more

Man who work on clock so grumpy he bad for the customer services. 1. He late to open 2.Cost high intake to other shop for much less cost.

They didn't want to be bothered with my clock repair. They were nice enough, but weren't interested in looking at my clock more than 15 seconds. Good luck. read more

Joe's Clark repair is excellent! Quality craftsman whose skill repairing very old clocks is remarkable. Very reasonable pricing. We've relied on him during the last 10 years. Highly reliable, honest. Always delivers as promised. Cecil R. read more

Joe replaced the battery for my wife's Tory Burch watch while a few other locations couldn't. Not only was he friendly and professional, he was very upfront about the potential damages for difficult repairs. I highly recommend Joe's Clock and Watch shop to others. I will come back for future watch and clock related services! read more

I called to let them know I had an alarm clock with sentimental value. Germ said Joe needs to see it. I drove there and Joe was very rude - he said "I don't work on alarm clocks. " it is a clock- what do you work on? "Antique clocks" this clock is an antique but-- oh well- a waste of time. Very rude wouldn't return. read more

This is a great little Clock and Watch shop conveniently located across from the Brendon theater. I bring my collection here for Joe to adjust the bands instead of heading to one of the "mall" shops. He does quality work, great service and value. I definitely recommend supporting this small business! read more

Update.. Clock is running great. Joe did a great job at getting this old guy up and running again.. would highly recommend. read more

Joe's Clock & Watch - Herschede hall grand prize Grandfather Clock - Clock Repair Near Me - Concord, California

These are great people...over the last 18-24 months mom has had several unfortunate accidents with her Black Forest cuckoo clock. While most of them have been the result of "user error", all problems were resolved in a timely manner and for a reasonable cost. Nice selection of clocks for sale in their showroom area as well. read more

What started as fulfilling simple repairs of two watches I own became a pleasant history lesson & a gratifying appreciation for unrecognized talents. This business is in a location that was previously a record store and pictures on the wall recognize celebrities visiting the store to sign autographs. I won't mention the names of the celebrities as that would spoil the surprise when you visit. Also, both owners (husband & wife) were there during my visit. From them I indirectly learned of changes in their profession and how fewer people are learning the skills needed to do their work. The lesson for me was how things change but how particular skills while timeless can simply disappear before society realizes what has been lost. read more

A nice family business, good service with fair pricing. Have gone back and will continue to!

Perfectionism is exactly what you want in a clock repair shop. Plus honesty, reliability and humility. Inside the humble-looking shop on Salvio Street, Joe and his wife run a dedicated small business with pride and friendliness. Joe saved my unique oversized museum gift shop wall clock when other repair services had been unable to. I am so grateful. read more

Very rare to find any businesses these days that not only provide top quality workmanship, but also integrity, honesty, and great service, Joe's Clock & Watches checks all those boxes. He's a top craftsman in his field, stands behind his work and his prices are more than fair and reasonable. He also does house calls on 'grandfather' clocks (within a reasonable radius from shop I'm sure). I highly recommend him for any and all clock/watch repairs, it'll be worth your 'time'. read more

A+ service. Honesty, reliability, and speed. This will be my go to watch repair shop. Thanks again.

I searched all of over Walnut Creek and Concord for a shop to service my TAG watch (replace battery and remove links from the band). Most of my calls were met with disinterest which really put me off. Joe was really friendly and sounded interested in my needs I dropped by his shop just at closing time last Saturday. His wife opened up for us (a pleasant surprise for me) and brought us in. Wow, she was terrific. Joe came out and looked at my watch. He obviously knows what he is doing. He changed the battery, removed 2 links (I just lost 40 pounds) and charged me less than Amy other shop in this area. Here's the great part. As we left, Joe's wife thanked me for coming in and for supporting their business . That made my week. Their shop is charming and full of clicks and other related goodies. I can absolutely give them my highest recommendation. I will go back every time I need their services. You should too. read more

I needed a battery for my watch. Went to Joes and got one and It was inexpensive. Great to see mom and pop business doing it right. I recommend them for you clock and watch issues. read more

Been going here for years. Joe just serviced my 100 mantle clock. Great family business read more

Joe's Clock & Watch - Clock Repair Near Me - Concord, California

Worse service. The guy who works there disrespectful and was yelling at consumers. Worse place to get any repairs done. I took my watch somewhere else and they fixed it right away. But the guy who works here yells and tells me i broke the watch already and to go somewhere else. I wish i can give this place a ZERO!!! read more

A very good repair shop. Kind owner and he will even work on cuckoo clocks. Right now there are only open until 3pm not the 430 that it says on the yelp review. read more

Dropped in today and was able to have my watch batteries all replaced in 10-15 minutes!! This is a really cool shop with all sorts of vintage clocks for sale. You can tell they really care about doing a great job! I'll have to make sure to tell my mom to come in as she loves cuckoo clocks. This place is Waaaay better than the sun valley mall watch repair store. Come here and support a local business instead! This one has been here for 40 years. One of the oldest businesses in Concord! read more

I highly recommend Joe's Clock and Watch. Joe did an excellent job refurbishing our 100+ year old mantel clock.

Super nice people here who own the store and the best, adorable dog! I came in for a simple watch battery replacement and it was done within 10 minutes. They have a great selection of older clocks and grandfather clocks too, so not just limited to watch batteries and bands. read more

Joe's Clock and Watch is where I take my antique mantel clocks for service. They do excellent work and are very friendly. I once bought a broken mantel clock at a flea market. I brought it to Joe's and it was brought back to life. It is still operating four years later. read more

Joe's Clock & Watch - New Haven clock maintained at Joe's - Clock Repair Near Me - Concord, California

See all

My first time visiting this establishment and it was worth it. I called ahead to inquire about replacement timeframes. The owner was up front and honest. I was the only customer in the shop. It took him less than 15 minutes to replace my watch battery. He even set the correct time for me :) read more

Joe's Clock & Watch - Clock Repair Near Me - Concord, California

Went there yesterday , without appointment and call before just walk in . I had couple watches which had some problems. 15 minutes later they hand my water back just for 11$ I couldn't even believe that it's so fast and cheap. If I will have any problems with any of my watch Will defiantly go to this guys first. Thank you guys you are real pros read more

If I could rate 0 star I would. I took 4 watches for repair. 2 batteries, 1 adjustment to the watch band and 1 for replacement of the crystal. Straight forward. The owner calls me after I drop them off to explain why he can't replace the crystal. He tells me it won't fit. I try to explain the replacement crystal is from the manufacturer so why wouldn't it fit? He won't stop talking to even listen or let me explain. Instead he throws around excuses until I hung up. The customer service could not have been worse. I will never recommend or return to this business. I had attempted to give them business because they're local but I made a mistake. What a complete let down. I've seldom met a "mom and pop" store with more attitude toward a paying customer. read more

The GrandFather clock my father left me had been moved a couple times and just wasn't working right. I called Joes Clock SHop to come look at it. He came with his wife, and together they took their time working to see why my clock wasn't working right. It had been moved a few times and a piece or two had been removed, but while he was looking at the entricut pieces and parts he noticed over the years the bushings were worn and there was slack causing them to not work at its best. He suggested taking it back to the shop where he could take it apart and replace the parts that were now worn and needed to be replaced. One of the casings on the weights got bent when it fell and he straightened it out and you can't even tell. That saved me additional money, so I didn't have to replace the casing. Joe really demonstrates how much he cares for the work he does, and he and his wife work so well as a team I never had any worries, and knew my clock was in the right hands. When they called me to bring my clock back it just so happened to be on the anniversary of my fathers death... so this is a story of good timing!! What better skills could a clock specialist have than perfect timing! it was A Blessing to me. read more

Joe's Clock & Watch - Clock Repair Near Me - Concord, California

This shop is one of those great family businesses that you love to visit. I visited there twice and they were very responsive to my needs and prices are reasonable. Friendly people and great service value. read more

Reasonable price and fast service. Pays attention to customers' needs. I had luxury watch batteries replaced and watch repaired.

Great experience with the nicest people with fast, reasonable, yet great service. Took a few links out and changed the battery on the 2nd watch. HE Discovered size still a lil too big from the links asked me to take it off and adjusted. Great Service! read more

This watch repair shop is very good. I took a 15 year-old watch in to get the battery replaced and a new band added. They replaced the battery, cleaned the inside, and put on the new band while I waited - 10 minutes max. $19 for eveything..great deal, great service! I felt so good about the work and the customer service, I brought them five more watches (Omega, Hamilton, Erich Lacher, etc.) on Monday AM. Same deal, all watches needed batteries and one needed links added to the band. I expected to hear from them in a week or so that the watches were done but I got a call the same day, three hours later saying they were ready. I picked them up today and 4/5 are working good as new w/new batteries and band (one watch needed extensive repair that I wasn't worth it). They gave me a discount (which I did not ask for), and everything cost $54. Very honest, upfront account for all the work and I felt like they did a great job, at a very reasonable price. This place may look "mom and pop" but the owner knew what he was doing with my Omega (and the others), and the customer service and prices were five star (thus the rating). I highly recommend this place! read more

This is a great shop to have your watch and clock serviced. Joe and his wife are very nice and always fix everything right there. They have great selection of bands and clocks. I highly recommend you trying this shop. read more

I went into Joe's Clock and Watch for a battery replacement for my watch. They were very friendly and quick. Please support this nice couple and our small businesses. I will definitely refer my friends and family. read more

Quick, Courteous and Convenient to Concord. Simple repair to a watch and did it while I waited. Just what I needed. read more