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    Clockworks

    5.0 (6 reviews)

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    S & L Gem Co - 24K Gold Pendant

    S & L Gem Co

    (15 reviews)

    Bought a 21K bracelet here a week ago. Came back to get it fixed or exchanged. I paid $800+$80 life…read moretime maintenance. Sticker price was $1000. Probably worth of $650-7 $750 to be honest. Couldn't tell me how many grams was the bracelet. Was told verbally it was 3-4gs. Went to a different jeweler today and was told it was 2.4g. They even exchanged me for a 10k bracelet which was sticker priced for $999 and took away my life time warranty as "fair exchange" to top it all off I went to the Arden location first to see if I could get the bracelet fixed there or get an exchange, the ladies there couldn't tell me which item I could exchange it for. No knowledge of pricing whatsoever! No compensation for inconvenience of driving from Arden to Roseville either! take your business elsewhere! Trash management and business.

    I bought a beautiful sparkly gold bracelet here. I worry it once and it broke. I brought it back…read moreand they fixed it but never gave me a call to let me know it was ready to pick up. So I showed up a few weeks later and it was ready but they said they forgot to call me. That same night it broke again. I brought it back and wanted a refund. Apparently they have a no refund policy and if it's broken, they won't give you back what you paid. I complained a bit and they finally decided to give me a credit in the amount I originally paid. Ridiculous that I can't get my money back for a product that I never got to wear, and I was forced to exchange it for something else. I will never come back here again. Employees are not empowered to make customers happy and make something right. Do not shop here and if you do be aware that you cannot return anything no matter how crappy the product is.

    Talisman Collection Fine Jewelers

    Talisman Collection Fine Jewelers

    (122 reviews)

    $$$

    Brought in my wife's jewelry for an assessment and repair and spoke w/ one of the head jewelers who…read moreexamined the ring under microscope. Instead of upselling me on a product or service, she was very honest and advised that I actually discuss with the original maker/manufacturer of the ring (Brilliant Earth) since this was a ring that she had seem with similar issues many years in the past. Because it was more of a "manufacturer issue", a simple fix/rebending of the stone prongs would likely only be temporary, and that this ultimately wouldn't be a good long-term fix. She recommended that we actually get the stone reset (by the manufacturer, not her), and that she would help answer questions if needed. Very polite, professional, knowledgeable. Really appreciate her honesty and willingness to divert business elsewhere because it was the right thing to do. I went to another jeweler in the area just for my own research, and they offered to fix it with "no guarantees for how long it would last". Andrea was honest and I really appreciate that.

    I was really excited to come in and look at wedding bands since my fiancé had my engagement ring…read moreset here and previously had a great experience. Unfortunately, the experience was very disappointing and honestly confusing. I came in with my newborn son and my mom, and after waiting a few minutes without being acknowledged we walked up to the front desk to ask for help. A staff member assisted us and showed a few bands. When I found one I liked, I asked if it could be made in yellow gold. She said she would check with the vendor and offered to clean my engagement ring so I could look at the bands with my clean ring. After a few minutes, she returned with my ring, and when I asked to try on another band, she told us she was now helping someone else and couldn't assist us further.This was surprising since she had been helping us the entire time up to that point. I was ready to move forward with purchasing a ring but never received an answer about pricing and was told no when I asked to see another option. Overall, a very disappointing experience.

    Grant Pacific Imports - (Bottom) wedding band

    Grant Pacific Imports

    (24 reviews)

    $$

    Chinatown

    Awesome experience, on vacations I always hunt for watches and this is a great AD to pickup watches…read morefrom brands like Casio, Citizen, and Seiko. They have been in business for decades and if you want to support a small business with real horological knowledge this is the spot. I had a battery replaced on a vintage watch I found during my trip I wanted to have running and purchased a seiko speed timer in a colorway that is now discontinued. I will definitely return on my next trip to the Bay as there were many special editions on display.

    Had an AMAZING watch buying experience at this establishment. After staying in the area and looking…read morethrough the Chinatown jewelers for watches, I couldn't find a shop with a cohesive and a variety of collections until I stumbled upon Grant Pacific Imports! I bought my very first Seiko watch here: 100% New and Authentic at a reasonable price. Most importantly, I spoke with staff who have a genuine adoration and respect for watches, which provided a meaningful and memorable experience. I'm so glad and will always remember having purchased my first Seiko here. Additionally, the staff also helped my partner get set up with her first Seiko too! They adjusted both our watches already to wear out the door, as well as demonstrated how to maintain and adjust them. Definitely coming back here again on my next visit and will purchase further watches from here. Thank you so much! #watchbroswithmygf

    Clockworks - clockrepair - Updated October 2026

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