Outstanding customer service. We have had watch batteries done and they are quick and reasonable pricing. I had them check my wedding ring and a ring I have from my grandmother. Both needed some work. My grandmothers ring had cracked (which I had not noticed) and needed new prongs on all the stones. I wasn't surprised as it's never had anything done. My wedding ring just needed some wear areas built back up. The rings look perfect!! The young lady (I didn't get her name unfortunately) did a great job fixing them. I am thrilled with the work done. Absolutely recommend them for jewelry needs and repairs. read more

They were able to fix a bent prong on my engagement ring on the spot without it leaving my site. It took less than 5 minutes. They cleaned it super well and only charged $10. Very nice staff. I had originally taken my ring to a place in Lafayette square and they wanted to charge $110 and hold on to it for 2 -3 weeks even though the person doing the repair was on site. It was clearly a very quick fix, so the quote and wait time did not align. Very happy that I pivoted to Ware read more

I was at Trader Joe's with my three children and saw this jeweler on the way out. After a frustrating experience at Morrisons, I'm so glad I went in. I was looking to have a small necklace with my kids' names fixed, and from the moment I walked in, I was treated with respect and courtesy. Melissa was incredibly knowledgeable and the pricing was also very fair. I've now found my go-to jeweler for all my future needs. Thank you for being so welcoming and professional! Edit to add* I called 3 days early before a trip and they are finishing my necklace before it was due** thanks so much Melissa and Gionny for the great service!!! read more

Incredibly happy with the piece that was made for my wife's birthday. I came in with a diamond from my grandmother's ring and talked to Zoe about what could be possible. She was patient and took the time to talk through ideas with me. The entire process took about 10 days which was incredible because now I can give my wife her new ring for her birthday. Will be making Ware my go to place for future pieces. read more

Be very careful a couple of years ago I tried many times to have a stone exchanged, and he even followed me out to the car and was yelling at me. I realize it's been some time; however, I had two unexpected deaths in the family. All I can say is be very, very careful. I would highly recommend going to another jeweler. read more

We worked with Steve Ware to build a custom engagement ring and it turned out beautifully! All of his recommendations turned out to be 100% spot-on and I love my ring so much. Steve is an absolute master of his craft and wonderful to work with. I recommend him to anyone. read more

Ware Designs - Engagement ring custom made by Steve Ware. - Jewelry Near Me - Lafayette, California

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Beware. This owner thinks they own the shipping center and they it's their right to decide which stores can park in which spaces, even if it's nowhere near this shop. Apparently others have been towed, apparently I was "lucky". read more

Ware Designs - Unofficial parking notice - Jewelry Near Me - Lafayette, California

For the past 10 years Ware Designs has been my first choice for jewelry purchases and jewelry repairs. I highly recommend Steve Ware and his staff without qualification. Conrad Breece read more

This was my first jewelry making process. And it could not have gone better. Look are this beauty. My ring is a blend of my engagement and wedding rings which I loved so much but outgrew. Thank you Stephen. I am so overwhelming me happy with the outcome. read more

Ware Designs - Jewelry Near Me - Lafayette, California

Great customer service Rushed my order Very pleased with my charm bracelet Will go back read more

What an incredibly honest and amazing business. I brought in a pearl necklace to be appraised and Steve looked at for a bit then said it wasn't worth the payment of a written appraisal and gave my an approximate value at no charge. He gave me information on how to add it to my insurance policy without a written appraisal. I will absolutely be back to this wonderful establishment. read more

Owner was horribly rude to customers - rest of staff very kind. It's a shame because he does good work but rudeness is inexcusable and nightmare. read more

Professional jeweler...Steve Ware is our go-to man for all jewelry needs....wonderful name engraving on custom family crest ring...Rolex service is excellent and Steve always treats his customers like good friends. Only today he cleaned up a gorgeous diamond bracelet for my wife...we are lucky to have a pro nearby! read more

I have used their services (as well as milners in concord - commonly owned) for sizing and restringing of several necklaces. I just left the store after a quick visit at Trader Joe's - you would have thought I bought new jewelry when they merely cleaned my jewelry. Kind, courteous and encouraged me to return more often - I am a happy camper. read more

Everyone is so helpful and know what they are doing. I took in a bangle handed down from my grandmother and they were able to fix the latch and clean it. Also they are reasonably priced. I will be visiting them again, such a pleasant experience. read more

This small shop in Lafayette recently appraised a large box of mixed jewelry for my mother-in-law. We went in thinking to appraise everything that appeared valuable. The owner saved her hundreds of dollars by making 3 categories: costume; nice but not valuable; and what should be appraised. Finally, she is wearing jewelry she loves but had been worried was 'too valuable' to potentially lose. She also knows what pieces she wants to bequeath and is confident she is being 'fair' to everyone. I highly recommend these people as knowledgeable and honest. read more

Melissa and Steve are the absolute best. Took an engagement ring to get fitted and they helped me with the utmost professionalism. You can't get better than this place! read more

Ware Jewelers BEWARE OF WARE JEWELERS!!!!!!!THEY ARE NOT HONEST! I was very disappointed that a jeweler would not be honest! I was not given my jewelry back in the same condition as when I left it to be repaired! Always take a picture of your jewelry before you leave it. It will not come back in the same condition, missing parts and pieces..... read more

I'll underscore the praises already given in reviews, Steve and his staff meet the criteria for uttermost professionalism and generosity. Over the years I've taken my jewelry to Ware Designs - most of it not overwhelmingly valuable - but each time Steve has provided repair, appraisals and information for care. On a recent visit, he worked studiously on a broken bracelet then handed it back with no charge, accessing any further work would be of no use due to the composition. Servicing with honesty and quality in every instance sets Ware Designs from the others. I won't be going anywhere else. read more

It's rare to come across a jeweler who is talented and honest. Mr. Ware was incredibly kind to me, although I did not purchase anything. He knows what he's doing, and just by speaking to him you can see that he is an honest man trustworthy enough to handle the most exquisite pieces. Next time I want a repair or to purchase in Lafayette, he will have my business. Thank you so much Mr. Ware, you are wonderful. read more

I needed a gold watch weighed. The owner was most unwelcoming and unfriendly. He wanted to know why I wanted it weighed - I told him I had to send it to LA for appraisal as an insurance requirement. He hesitated and looked at me dauntingly. I asked him if would do so, he said he was thinking. About what you will charge me? He said this was a business and he has a lot invested and was trying to figure out what to charge me. I pointed out the scale was just behind him and it would only take a moment. Well, he was not happy. I mentioned he was not encouraging me to be a customer - I assume he would weigh it happily and encourage me to come back if I needed something. Nothing doing, so I took the watch back, told him lost a customer and took to CVS pharmacy next door, who happily weighted it on the spot. Don't do business with such a jerk who does not deserve to be in our neighborhood. read more

We asked him to design wedding rings, find stone matches for lost stones, and recreate lost designs. Meticulate craftsmanship every time

Incredible craftsmanship and so impressed with the overall experience. I needed 2 custom replicas of a dolphin pendant that I had lost and the team at Ware Designs went above and beyond. I was so impressed with the work, attention to detail, and the result was even more beautiful than the original. Brilliant work all around. Could not recommend this business more for your custom jewelry designs. read more

Ware Designs - Jewelry Near Me - Lafayette, California

I cannot express how HAPPY I am with the repairs done to my wedding rings! I finally took them back into Milners in WC after having them cut them off a year ago because after pregnancy I had gained a bit of weight. I was scared at the cost to repair it but decided it was time. They told me they send them here to Ware designs. The employees at Ware are super helpful and very good with communication. They were able to size them up and replace the missing stone. When i got them back I was beyond amazed because they literally look brand new again, as if they were never cut and resized. The pricing was very fair and under what I had thought. I will forever be bringing them any other jewelry I need fixed. read more

Ware Designs - Like brand new! - Jewelry Near Me - Lafayette, California

They do great job on repairs and have beautiful jewelry , Joanna is great that works at Milners Walnut Creek store .

Excellant Customer Service by Manager Steve and his Wonderfull Staff!! Steve's staff assisted and educated me in the purchases I was making during this holiday season. Thank you and Happy Holidays!! Will be back with my friends. read more

I Have been a satisfied customer of Ware designs for years. I was recently picking up a necklace; my niece designed; when the jeweler noticed one of the prongs on my diamond ring was dented. She showed me -where the diamond was at risk of falling out. The diamond is insured; but it belonged to my grandmother, so it is priceless and irreplaceable to me. I realized right then, during this age of small biz closure due to online shopping; how fortunate we are to have a GEM like you in our neighborhood. Thank you so much Ware Design; for your ongoing excellence + reliability in the services you provide. read more

Fine gold and silver jewelry, repairs and custom design all in one place! There's something for every budget here. Ware Designs changes watch batteries and provides watch repair and pearl stringing. Steve the owner is a master goldsmith and creates gorgeous designs in gold, silver and platinum. Repairs are top-notch and done with care and craftsmanship. The staff are knowledgeable, friendly and several are goldsmiths in training! I got some lovely pearl earrings for my sister here and am considering commissioning a custom ring in the future. read more

Friendly, quick, honest service. Good looking shop with easy parking. It is always a pleasure to visit Ware Jewelery whether for a fast battery replacement or a complicated antique watch or jewelery repair. They do an excellent work and I highly recommend them. read more

I stumbled upon Ware Designs Jewelry Store (next to Trader Joe's on Mt Diablo Road), while looking for jewelry repair... I was so welcomed, impressed, and comfortable by/with Steve and the store, that I opted 'NOT to do the jewelry repair' - as I spotted the perfect necklace in a display case, and bought it instead! Steve was very friendly and professional - and ACCOMMODATING; offering to make adjustments to the necklace, as I was giving it as a impromptu surprise gift that evening. (It turned out PERFECT!) Thank you Steve, for having such a great local shop, and more importantly; for your genuine 'from-the-heart' excellent customer service! You and your shop - are a 'true gem'! read more

Beware of this place and the owner. After yelling at one customer who was unhappy with his work, he turned to start shouting at my 80 year old mother for absolutely no reason. She left frightened and confused. She had initially been so excited to have found this jeweler near her home - what a shame that he would show a customer, particularly an elderly one, so little regard. Take your business elsewhere if you can - this type of behavior should not be supported. read more

First of all, you must know that I love love love the engagement ring my honey custom designed for me at that place in Oakland where all the couples in love love to go, and I have not a word of criticism for the quality of their work, their customer service, or the experience overall. That being said, when it came time to shop for our wedding bands, something just didn't quite click for us at that aforementioned jeweler in Oakland. It wasn't anything tangible, but something made us hesitate. A good and trusted friend heard about our hesitation and recommended a jeweler she and her family had relied on for years (Great!) in Lafayette (errrmmm? me scared.). Well, since it was our good and trusted friend, we put on our "I hella *heart* Oakland" tees and made the trek through the tunnel. When we met Stephen Ware, it was almost immediately clear why our friend is so good and so trusted. There is something unknowably reassuring about speaking directly to an artist, especially when you're about to entrust big bucks to the person, and here, you get all the time in the world to speak with Stephen. He offered an plethora of suggestions (necessary, since apparently, my honey had spent all his creative juices on designing my engagement ring), but not even a hint of pressure. All this delivered with a laid back confidence and hilarity that won our trust and confidence that he give plenty of time and attention for our rings. Again, nothing exactly tangible, but our experience made us *want* to get our rings here. Oh, wait. I know what it was. The Wedding Industrial Complex index here is low low LOW. *And* is prices are *great*. Oh, how my heart glows. So far he's been an absolute joy to work with. I will update when our rings are finally complete! I hope my honey realizes the kind of love for jewelry this man has awakened in me. :) Eight months after the wedding, and the rings are perfect. The hubby does lots of martial arts with weapons and whatnot, and the ring is comfortable enough for him to wear through class. Mine fits perfectly around my engagement ring without the two sliding away from each other. Can't wait for some anniversaries to start rolling around! ;) read more

This company is fantastic! The owner hires only skilled and talented employees. He is amazing and so are his staff. You will be thrilled with everything you need! read more

The owner was rude, arrogant and made excuses for not having my jewelry ready in a timely manner! He charged a extremely high price for what he attempted to accomplish! I left with my jewelry and headed straight to a Walnut Creek jeweler who completed exactly what Ware Jeweler attempted to complete. Stay away!! read more

Although they're not a watch store, I took my fancy new diver's watch to Mr Ware to have the complicated metal watch band/bracelet adjusted to fit my wrist properly, and boy am I glad I did. He knew exactly what to do and I was out of there in 10 min. He charged me 1/3 of what I would have had to pay in Walnut Creek. And to think, I thought about trying to adjust the watchband myself - it would have been a disaster. He's the best! read more

Avoid at all costs! Extremely rude owner/worker who answered the phone. Just horrendous.

Juliana is extremely knowledgeable and super helpful. She even gave my daughters a lesson in gemstones. Her repairs are impeccable. read more

What great local customer service! I went into Ware this afternoon to get my son's watch band fixed. A lovely young woman, whose name I unfortunately didn't get, tinkered with it for about 10 minutes and handed the repaired watch back. Walking in the door, I expected to get upsold a new band, but no. And, to top it all off, when I asked what I owed for the repair, she just said "just send your husband in the next time you want something shiny." read more

A stone fell out of one of my rings due to a broken prong. Fortunately, I found it & took it to Steve for repair. He not only repaired the prongs but also built up other supports and parts of the ring that had become worn. He then cleaned and polished it back to its original beauty. His knowledge and attention to detail are outstanding. I highly recommend him! read more

Great local spot that was efficient in battery replacement, good price, friendly customer service!