I had the pleasure of going to the new location and meeting Valerie's mom, Jim's (Master goldsmith)…read morewife, Debbie. What a fantastic experience! This has been the place I take my really important jewelry for a very long time now. Today I came to have my wedding ring resized and I had lost a stone. I also brought my pendant and chain to be inspected and repaired. I know when I get them back they will be perfect! They always are!

My wife and I both needed our engagement rings and wedding bands resized. I also wanted mine…read moresoldered together and a few tiny diamonds (that matched what I had) added to my wedding band for balance. The entire process was great. Booking was easy. We were able to make a Saturday appointment. Their location is excellent. And our rings were completed within a week!

A Hidden Gem on Morello Ave!…read more I recently brought my broken necklace into this little jewelry repair shop on Morello Ave, and I couldn't be happier with the experience. The staff was incredibly friendly and welcoming. They evaluated the piece on the spot and gave me a very reasonable quote. To my surprise, it was fixed beautifully within two hours! The level of care and craftsmanship was outstanding. While I was waiting, I browsed their display and was impressed by the selection of stunning 14k jewelry and precious gemstones. This place is a true hidden gem. Fast, professional, and kind service with quality you can trust. Highly recommend!

Great experience w my ring repair. Quick, efficient, and friendly…read more So glad they are back in business on Morello again after fire--they were missed! Plus beautiful inventory!

My go to spot to get my quick fix for my jewelry and watches. I have gone here many times to repair…read morewatches and they have delivered each and every time. They always are so gracious. They answer my questions. It doesn't matter if it is in person or via phone, I have never had a bad encounter with anyone working here. To take off links from my watch is around $20 bucks. I do remember it being cheaper but then again that was ten years ago. They don't just do link removal. This also do a whole lot of repairs for batteries and such for automatic watches. The biggest buy I had from them was to get my automatic watch fixed. They said it would be done in a week and it was so. 5/5

Alan replaced four watch batteries and repaired the face on one of my watches. Quality work, done…read morequickly, and at a fair price. I highly recommend him and Fast-Fix!

Friendly Smiles - Fast Service!…read more I went in to get batteries changed on two watches. The battery replacement was quick and the owner said the gaskets/seals looked fine. All in all, I was in and out in less than 15 minutes. I'm sure I'll have to send my watch back to Switzerland for an "official" inspection at some point, but for now, I'm happy with Watchworks.

Friendly, prompt and good service at a good value. What else do u want?…read more We had watch batteries replaced, one on a Tissot and another on a Michele watch. Both handled expertly. Friendly shop dog too.

My 3-month-old Mido Big Date, purchased from Jomashop, suddenly stopped working. Every time I wound…read morethe crown, the balance wheel would spin like a helicopter blade. Unfortunately, Jomashop's so-called 2-year warranty was a complete joke--way too many exclusions to be useful. Based on this experience, I would never buy a watch from Jomashop again. I took the watch to a large jeweler/watch store in Walnut Creek and was quoted $600, which felt like a total ripoff. Thankfully, I found Richard through Yelp--and what a blessing that turned out to be. He is incredibly friendly, professional, and clearly knows his craft. He took the watch apart and walked me through each component, even showing me the exact part that was broken. That level of transparency really gave me confidence. It took about a week to get my watch back since he had to order the part, but the pricing was very reasonable, and I honestly feel like I got a great deal. On top of that, he even removed a link from my other watch for free. I can confidently say I've found my watchmaker. Highly recommend Richard to anyone looking for honest, skilled, and fair watch repair.

Richard is a hidden gem in the artistry of watch repaired and servicing. I was impressed with his…read moreknowledge and attention to detail If you need your vintage or later model seiko fix or service he is your guy for northern California! He fixed my Pogue 6139-6002. See pictues.

Had a custom ring design and created in just weeks, when I say PERFECTION! I mean wow exceeded my…read moreexpectations.

It was quick, service was kind, and 1/3 of what the jeweler who made my necklace would charge for a…read morerepair!

I want to echo the negative reviews. I've been coming here for several years, I've bought wall…read moreclocks from him as well two floor clocks and had floor and many wall clocks serviced by Joe, and on more than one occasion I've dealt with Joe's attitude. He seems entitled and tell you what he thinks is a fair price. Really? The last time was the last time. I'd left the mechanical guts of a clock with him to be repaired while the chassis was being fixed by a woodcraftsman. This was the poor victim of a shipping fiasco by someone who had no business selling clocks. At the same time I "sold" two wall clocks to Joe that in exchange he would credit $100 toward the repair of the clock in question. Well, after several months, the woodcraftsman could not get around to repairing the chassis due to illness so I told Joe to toss the mechanical guts. He indicated they were really beyond repair anyway. Because the first clock could not be fixed due to the aforementioned woodcraftsman, I bought another and asked Joe to tune it up. At the same time, I brought in another clock and asked if he was interested in it. At first he offered $50, then $75. I told him no and left, but he followed me to my car and then offered $100 toward the second repair. I accepted it only because I knew he already owed me $100 toward the first repair which never happened. So I'd get $200 off the repair of the second clock. But on the claim tag, he noted only the price minus $100, which I planned to bring up with him when I came to pick up the second clock. Well, to my surprise, he could not remember the other two clocks I'd left with him. He asked where were they and I said they were in his possession, how would I know where he put them? Then when I described them and he suddenly remembered, he made a comment about not charging me storage fees for the first clock he'd held onto while I was waiting for the chassis to be repaired implying as if him dismissing the other $100 he owed me would be in exchange for the storage fees. Really? I explained to him it was not my fault the woodcraftsman could not repair the chassis of the first clock and insisted he credit $200 toward the repair, which he declined and argued with he and made some comment about me quibbling over $100. Really? He had three clocks of mine that were worth much more than $200, and yet I let him have them because I knew he'd either fix them and send them to a new home or use them for parts. He had the nerve to insist that the first $100 credit could only be put toward the repair of the first clock. Really? So, I asked him to give me back the two clocks that I'd left with him previously. He no longer had them. He had no response, other than to honor the first $100 credit, but rescind his offer on the additional $100 and give me the third clock back in spite. I left with him shaking his head in disgust and reprimanding me? Really? What the heck is this guy's problem? As others have noted, he seems perpetually angry. And greedy! And when I questioned the repair of the second clock because the pendulum bob was sitting too high in the cabinet and there was too much thread of the rod exposed, he told me I should worry about more important things. Really? Who the heck does this guy think he is talking to customers like this? Instead, stop taking the cheaper and lazy route and fix the clock as it was meant to be fixed with the pendulum bob sitting in the right position. He charged me several hundred dollars for this shoddy repair! Disgraceful! If anyone should be disgusted, it is me. His customer service is deplorable. He gets too personal and treats you like a child. Shame on you, Joe! I'll be taking my business elsewhere from now on!

John helped us resize a watch very quickly and also changed the batteries right away. Everything…read morewas done with great quality, fast and at a fair price. They were polite and very helpful. I really liked that this is a local family business with an honest and friendly approach. I know what I am talking about because last time we went to another place near home for the same work on another watch and it was more expensive with worse service and quality. That is why I would rather drive ten minutes here and get the job done right.

Battery replacement for my mom's heirloom watch. Quick, easy and congenial interaction with Vincent.read more

Exceptional Service Been to him many, many times with small…read morejobs and specialty jobs Not easy to find, but well worth the effort

Watch Gallery in Sun Valley Mall is the place to go for a battery replacement and watch band…read morereplacement. I been coming to Watch Gallery ever since they had their business in Hilltop Mall in Richmond. When they relocated at Sun Valley Mall in Pleasant Hill I been going to them for watch battery replacement and watch band replacement. Mike has been helping me up with my watches since 1998. From dark hair to grey hair he has given me great customer service. If you need to get a new battery or a watch band replace Watch Galley is the place to get them done at.

I was in a bit of a pickle. I am a musician and I had an important rehearsal in the evening the day…read moreI went by Watch Gallery at the Sun Valley Mall. Both pairs of my existing glasses had broken temples, one broken temple per pair of glasses. MIKE at Watch Gallery was amazing and in under an hour he had fastened the temples that were broken onto the existing pair of frames and made them usable. I did not have time to order new frames or glasses or do anything like that. MIKE made it happen and was really kind, smart, courteous, friendly, and affordable. I would recommend watch gallery to anybody who needs glasses repair.

Very quickly soldered two rings I wanted in addition to my wedding band and absolutely love how it…read moreturned out. They were a quick and efficient and incredibly friendly 10 out of 10 would recommend.

I brought earrings to Jewelsmiths for repair of a post that had broken off. The woman at the desk…read more(I apologize that I do not remember her name) explained that they would need to do a laser repair rather than soldering the post, in order to avoid damaging the stone. The earrings were returned sooner than had been predicted, were beautifully polished, and with a perfect repair. Thank you for the beautiful craftsmanship, the attention to detail, and customer service.