Battery replacement for my mom's heirloom watch. Quick, easy and congenial interaction with Vincent.read more

Exceptional Service Been to him many, many times with small…read morejobs and specialty jobs Not easy to find, but well worth the effort

Vincent and Shelby are great. They do excellent work and provide excellent customer service!…read more Dorothy

Vince at Watchworks did an amazing job repairing our vintage Hermle wall clock. The clock has been…read morein our family for over 50 years and had not worked (chimed) for many years. Vince was able to clean and repair the gears as well as locate a replacement gong for our clock so that it sounds like new! He kept us updated throughout the process and I'm so glad that we took our family heirloom to Watchworks because it was handled with care. I couldn't be happier with the outcome. I highly recommend if you need clock or watch repair services to go and see Vince!

John helped us resize a watch very quickly and also changed the batteries right away. Everything…read morewas done with great quality, fast and at a fair price. They were polite and very helpful. I really liked that this is a local family business with an honest and friendly approach. I know what I am talking about because last time we went to another place near home for the same work on another watch and it was more expensive with worse service and quality. That is why I would rather drive ten minutes here and get the job done right.

I want to echo the negative reviews. I've been coming here for several years, I've bought wall…read moreclocks from him as well two floor clocks and had floor and many wall clocks serviced by Joe, and on more than one occasion I've dealt with Joe's attitude. He seems entitled and tell you what he thinks is a fair price. Really? The last time was the last time. I'd left the mechanical guts of a clock with him to be repaired while the chassis was being fixed by a woodcraftsman. This was the poor victim of a shipping fiasco by someone who had no business selling clocks. At the same time I "sold" two wall clocks to Joe that in exchange he would credit $100 toward the repair of the clock in question. Well, after several months, the woodcraftsman could not get around to repairing the chassis due to illness so I told Joe to toss the mechanical guts. He indicated they were really beyond repair anyway. Because the first clock could not be fixed due to the aforementioned woodcraftsman, I bought another and asked Joe to tune it up. At the same time, I brought in another clock and asked if he was interested in it. At first he offered $50, then $75. I told him no and left, but he followed me to my car and then offered $100 toward the second repair. I accepted it only because I knew he already owed me $100 toward the first repair which never happened. So I'd get $200 off the repair of the second clock. But on the claim tag, he noted only the price minus $100, which I planned to bring up with him when I came to pick up the second clock. Well, to my surprise, he could not remember the other two clocks I'd left with him. He asked where were they and I said they were in his possession, how would I know where he put them? Then when I described them and he suddenly remembered, he made a comment about not charging me storage fees for the first clock he'd held onto while I was waiting for the chassis to be repaired implying as if him dismissing the other $100 he owed me would be in exchange for the storage fees. Really? I explained to him it was not my fault the woodcraftsman could not repair the chassis of the first clock and insisted he credit $200 toward the repair, which he declined and argued with he and made some comment about me quibbling over $100. Really? He had three clocks of mine that were worth much more than $200, and yet I let him have them because I knew he'd either fix them and send them to a new home or use them for parts. He had the nerve to insist that the first $100 credit could only be put toward the repair of the first clock. Really? So, I asked him to give me back the two clocks that I'd left with him previously. He no longer had them. He had no response, other than to honor the first $100 credit, but rescind his offer on the additional $100 and give me the third clock back in spite. I left with him shaking his head in disgust and reprimanding me? Really? What the heck is this guy's problem? As others have noted, he seems perpetually angry. And greedy! And when I questioned the repair of the second clock because the pendulum bob was sitting too high in the cabinet and there was too much thread of the rod exposed, he told me I should worry about more important things. Really? Who the heck does this guy think he is talking to customers like this? Instead, stop taking the cheaper and lazy route and fix the clock as it was meant to be fixed with the pendulum bob sitting in the right position. He charged me several hundred dollars for this shoddy repair! Disgraceful! If anyone should be disgusted, it is me. His customer service is deplorable. He gets too personal and treats you like a child. Shame on you, Joe! I'll be taking my business elsewhere from now on!

Found a Mickey Mouse watch at an estate sale. It wasn't working & I figured it just needed a new…read morebattery. Searched Yelp & found a watch repair in Sun Valley Mall, but the guy was gone for a few hours. Came here to Macy's watch repair instead, glad I did. The technician replaced the battery, and lubricated the seals with silicone grease to keep minor water intrusion out. He explained that the movement in my watch is replaceable if it failed; he can do it right there. He showed me that the band was failing, likely aftermarket, and didn't fit properly, increasing the chance the band would put too much leverage on the pin & yank it out. He showed me multiple bands, and we landed on a nice semigloss black band, which he also installed. It's a pleasure when you find someone in a store that doesn't really sell you on anything just to sell stuff, but rather is there to help you & gets you what you really need. I would come here again. - Adam

After losing so much weight i had to take a couple watches to get links removed and batteries…read morereplaced love this place been coming here for years. Arturo is the man.

Great service! I brought my son's watch because I needed help putting it back together after I had…read morereplaced the battery without proper tools at home. I received immediate service and was not charged. I will definitely be back here for any watch needs and highly recommend this place. Quick and quality service, friendly and helpful staff. Thank you watch zone for repairing my son's watch! I will be back when I need to replace battery again.

I've had an interesting experience here twice in the last couple of years. I've brought in my daily…read morewear bulova watches (among others) here for simple battery replacement. Nothing fancy. The gentleman helped me on both occasions. Both times, the batteries did not last very long, on all my watches. The batteries ran out anywhere between 9 - 12 months, give or take. Something doesn't feel right. This wasn't the experience that I've had with battery replacements from other watch repair shops. Not looking to go back, and will find another repair shop.

This man is a really good person and a great watch repair guy!! He's very knowledgeable, courteous…read moreand professional. He even had the batteries my Selfie Stick used. I was in & out in minutes!! Very reasonably priced too. I highly recommend this business!!!

Great service and friendly guy timely repair good price thank you…read more Replaced 4 batteries for me

Brian is able to repair watches and clocks that are repairable, and can determine which are not…read more He has also changed the batteries in my family's watches for years.

Let him change the battery on your watch, but nothing else!!…read moreTook my Rolex for repair and 6 weeks later came back worse Took it to the Rolex dealer and they were shocked to see how bad it was inside. Scratched in 3 places, broken screws and crown. Never again, not even for a battery!! He's as gentle as a blacksmith and this may offend a reputable blacksmith!! I would rate this a zero, but I am not allowed

I have found my new jeweler!! I noticed my favorite chains…read moreclasp was not right and have always been curious about this little shop so while running errands I stopped here.. Teresa buzzed me in. This space has a special and unexpected vibe. Beautiful gems everywhere! Thoughtful displays of her own treasures. There is also an impressive collection of spiritual books that she will loan you. She and I chatted for almost an hour. My chain is once again around my neck. She didn't even charge me. I very much enjoyed my time here and saw a lot of stunning pieces. Particularly a ruby ring that was whispering my name;) I will be back.

The nicest people ever!! They didn't even charge me to remove a diamond from it's setting. I will…read morebe taking my jewelry that needs to be repaired and my watches that need new batteries to them!