they are always super friendly and helpful, never going to Best Buy for help again! Thank u so much!read more

They are always accommodating and get my computer fixed without a long wait. It is nice to talk to…read moresomeone who is interested in my problem. Charges are reasonable. I give them an A+

Patsy Spencer Vipperman ·…read moreShared with Public This is a recommendation for anybody with computer problems in or near Roanoke. Commonwealth Computer Services came to my aide this past week when I had 2 serious problems. For the first, I called and made an appointment for someone to come to my house. I was sent a picture of the tech who would come, he arrived at the appointed time and did a terrific job. Two days later when it appeared I had been scammed online, I called and the same tech arrived in less than an hour. He checked everything over, found nothing amiss and put my mind at ease. I still have work to do with new accounts and password changes, but certainly know who to call again if I have problems.

Kathryn and Richard at Commonwealth Computer Services have provided us great service. They quickly…read morehelped us with our email problems and helped us get our devices protected.

Great little computer shop! Before heading off to Roanoke for computer parts, I stop here first…read more They often have what I need at a good price. I bought an Acer LCD monitor here that was slightly better than the Acer LCD monitor that Walmart sold. It was also cheaper. They've always tried to get me what I've needed. The only two downsides: they're closed on weekends and late evenings and I'm generally out-of-luck if I need Macintosh-specific hardware.

They ruined my GameCube game. I went to their store Tuesday afternoon to get my copy of Sonic…read moreAdventure 2 Battle resurfaced. I asked the clerk if I could get my it done and they said yes but they would have to try to resurface it on the highest setting, I said okay. they get done with it and I pay the fee for the resurface and a copy of the legend of Zelda wind waker. I get home to test it out and my GameCube can't read it, it spins for about 5 seconds then stops. I tried wiping outward with a microfiber cloth to see if it would help but nothing. And here's the thing before I got the game resurfaced it worked to an extent. Getting through the start up and a little bit into the game and when it got to a certain cutscene it couldn't read it. But now it can't read it at all. im convinced that they shouldn't have buffer my game at the highest setting and maybe it wouldn't have ruined it. Either way I'm very upset I can't play my game anymore .

BUYER BEWARE: I bought a vintage Atari 2600 console from them on eBay. The console arrived…read more(postmarked from Roanoke, VA) stuffed into a medium-sized USPS Priority Mail box with *zero* padding save for a couple of pieces of packing paper stuck on the top - the bottom and sides of the console were flush against the inside of the box and completely unprotected. Needless to say after going through the cross-country USPS gauntlet the console arrived DOA. Whoever handles their eBay account was completely unapologetic about it when I contacted them about the issue. They did offer a refund, but the guy I dealt with was a total jerk about it. When I asked if he'd be cool with getting a piece of vintage gear shipped to him packed like that, his response was "I'm not the kind of person to let little things bother me. Let me know if you want to return it, otherwise, please don't contact me with silly questions again. Thanks." When I told him I'd let the Atari collecting community know about his attitude, his response was "Haha, shouldn't be too big of a community. I'm sorry you are so upset, but it is what it is." I find this contempt for their customers appalling and won't be a return customer. UPDATE: So (ignoring the Tech Exchange moron's utterly stupid advice to return the thing using the same horrible packing materials they sent it in) I packed the broken console up securely using proper packing materials- lots of bubble wrap and packing peanuts, securely enclosed in a big sturdy box. You could throw that thing off a cliff and it'd be fine. Got a message from eBay today. Apparently the Tech Exchange opened a case with eBay and tried (unsuccessfully) to weasel out of giving me a refund by claiming that they received it "in different condition than how it was shipped". Nice try but no dice: I shipped it back in the exact condition I got it. News flash: ship electronics with zero padding and a box that's way too small and chances are excellent that it'll *break* before it arrives at the buyer's address. Case closed. eBay denied the Tech Exchange idiot's pathetic and *dishonest* claim and refunded my money. The Tech Exchange now has at least one less customer and another bit of bad feedback on their eBay profile. Buyer beware.

Have been using Michael Clay's services for several years now. Great services, competent, does what…read morehe says and is very reasonable. As a small business owner, he has bailed me out several times on time sensitive projects. Don't worry about going anywhere else, he will give you good advice. I will continue to have him help with repairs, support and networking.

I have used Mike Clay for many years and he has always been very helpful to my business. He is…read morefair with his services and many times comes to my location instead of me packing this up to take to him. We will keep using him and so should you!

It's been a while since I was here but I have continued to be unhappy with the service this place…read moreprovided. I took my laptop here because it was not fully charging. After picking it up they said it was the power supply cord and it just needed to be replaced. Ok, simple enough. And they changed me $50 to diagnose the problem. I was surprised at the time they were going to charge me $50 to tell me I needed a new power cord. I guess that was my fault for not understanding how the pricing worked. Anyway I paid and left and still had a laptop that wouldn't fully charge but at least I new what the problem was. I then purchased a new factory power supply which was around $80 from Dell. My laptop still doesn't charge fully so the power supply was not the problem and I am now out $130 because of incorrect information.

The service at the Timberlake location was as good as I could have asked for. My computer was…read moremissing some screws and one of the employees gladly helped me out. I highly recommend Computer Exchange because of they're great service and willingness to help.

Totally impressed!!! It's absolutely everything Hokies you can possibly imagine on three levels…read more My son will be starting medical school and needed swag. The VT Hokies Shop has you covered. Big, small they have it all. Service was helpful and friendly before and during checkout. Parking is nearby the building and convenient from main campus. I will be back.

These good people are wonderful. I needed a logoed shirt to wear to an event quickly in the DC…read morearea. They answered the call. Excellent customer service, quick shipping, the shirt is great quality with a crisp bright logo. Go Hokies!

All computer repair shops are not created equal. This one, however, is tried and true. I've been…read moretaking my gear here for several years now and always without a complaint. What prompted me to write this review, though, was my recent laptop's motherboard crash. What I liked about the service I got was that the technician explained several different options to me, presenting the pros and cons of each, instead of just telling me what I should do. Competent, congenial, no muss, no fuss service at reasonable prices. They would get 5 stars but every once in a while they forget to call me back so I have to keep calling them.

From the owner: Rose Computers is Lynchburg's first and oldest computer and networking firm. Rose Computers…read morespecializes in providing computers, networks, software, and applications to area businesses and professionals. Rose Computers, a network leader for more than thirty years, has designed and installed hundreds of business networks ranging from 2 users to 2,000 users.

I went here a couple months ago and wanted to get my new phone fixed. My phone is a Google Pixel…read more7. The only thing wrong, was that the protective cover on the camera was cracked, blurring my pictures. The gentleman said I probably just needed to remove it. He was right! He didn't charge for the advice. I would definitely patron this place for honest advice and personal service. When the (not needed) protective cover came off, everything was great with my camera. This place is awesome!

Ken answered my Yelp request for services quickly and was able to schedule a service call for me…read morefor the next working day. He texted me his eta and arrived promptly on time. He spent a good bit of time trying to get my laptop to boot up and eventually removed the hard drive and battery to take them to his home workshop so he could retrieve my info and put it on my thumb drive. He rang me in the evening to say that sadly the hard drive was corrupt and couldn't be accessed. The battery had begun to bow upward, so it was a goner too. In his opinion the 7 year old machine wasn't worth fixing because at that age things would just keep going wrong. Kinda like a used car. In the end he didn't charge me a penny because he wasn't able to fix my machine! How often does that happen?!! So if you have a PC that is giving you trouble and you want someone to come to you, definitely give Ken a call. You won't regret it.