Bought a laptop here- Knew what we wanted so the salesperson did little more than ring the order,…read morebut he seemed to know what the products were all about and did a good job explaining the warranty etc. One negative aspect is that the store, like all Best Buys, is laid out in a confusing diagonal pattern that makes one a little disoriented and there are bright displays that are also confusing- maybe that's their goal.

Consistently bad experience with their Geek Squad and overall customer service. It does feel like…read moretheir Geek Squad is meant to get folks into the store but they will do anything they can to make the process inconvenient including false advertising on if same day screen repair. I hope that Apple stops their contract with Geek Squad because its turning me off to Apple even since there are no other places open on the weekend that do AppleCare

I went here a couple months ago and wanted to get my new phone fixed. My phone is a Google Pixel…read more7. The only thing wrong, was that the protective cover on the camera was cracked, blurring my pictures. The gentleman said I probably just needed to remove it. He was right! He didn't charge for the advice. I would definitely patron this place for honest advice and personal service. When the (not needed) protective cover came off, everything was great with my camera. This place is awesome!

Ken answered my Yelp request for services quickly and was able to schedule a service call for me…read morefor the next working day. He texted me his eta and arrived promptly on time. He spent a good bit of time trying to get my laptop to boot up and eventually removed the hard drive and battery to take them to his home workshop so he could retrieve my info and put it on my thumb drive. He rang me in the evening to say that sadly the hard drive was corrupt and couldn't be accessed. The battery had begun to bow upward, so it was a goner too. In his opinion the 7 year old machine wasn't worth fixing because at that age things would just keep going wrong. Kinda like a used car. In the end he didn't charge me a penny because he wasn't able to fix my machine! How often does that happen?!! So if you have a PC that is giving you trouble and you want someone to come to you, definitely give Ken a call. You won't regret it.

Great service . Excellent knowledge and very reasonable. I will definitely Chris for all my…read morecomputer needs.

Excellent service and very reasonable pricing and quick turnaround time. Highly Recommended.read more

It's been a while since I was here but I have continued to be unhappy with the service this place…read moreprovided. I took my laptop here because it was not fully charging. After picking it up they said it was the power supply cord and it just needed to be replaced. Ok, simple enough. And they changed me $50 to diagnose the problem. I was surprised at the time they were going to charge me $50 to tell me I needed a new power cord. I guess that was my fault for not understanding how the pricing worked. Anyway I paid and left and still had a laptop that wouldn't fully charge but at least I new what the problem was. I then purchased a new factory power supply which was around $80 from Dell. My laptop still doesn't charge fully so the power supply was not the problem and I am now out $130 because of incorrect information.

The service at the Timberlake location was as good as I could have asked for. My computer was…read moremissing some screws and one of the employees gladly helped me out. I highly recommend Computer Exchange because of they're great service and willingness to help.

I have the knowledge to handle many small repairs or things such as memory upgrades myself. But…read moreit's more affordable for me to have everything handled here. These folks know computers and they stand behind their work. I've had a hard drive replaced, brought the machine home, reconnected my cloud drive and been fully up to speed in 90 minutes. Yes, like other reviews state, they ask for a diagnostic fee up front that is applied to the cost of any repairs. This is to protect themselves from people who would get the recommendation and decide against the repairs, either because it's not worth it, or they feel they can do it themselves. The business has to cover the cost of the time and knowledge of the technician to make the diagnosis and research the cost of parts and labor to make the repairs. There's a lot to keep a great resource like this in town and available to us when we need them. Otherwise, we'd just have the GeekSquad and whoever they happen to be able to hire to stand behind the desk. How good are they? Well, that depends. Not so with Lynchburg Computer Systems. They live and work right here. They are committed business people, meaning they care about their reputation. They're not a fly-by-night outfit hopping from one town to the next every time they burn bridges. They use industry best practices. They operate fairly for everyone involved. So please consider the realities of the marketplace from both perspectives as you write a review. And, no, I don't work for them, but I do trust them with all my repairs... and my mom's!

They seem like nice folks, but when my projector came back noisier than when I left it with them, I…read morecalled and left messages because they seldom seem to be available. After finally having my projector blow up, probably due to their poor fan replacement, which cost me $250, which was shocking to begin with, they now want me to pay an additional $75 just to inspect their own failure. I'm willing to work with anyone, but this attitude and this "new ownership" are simply not standing behind their work. Truthfully, Dr C.

I found Your IT Dept through Yelp when my fav laptop physically crashed to the ground. Fortunately…read moreit's a Toshiba and solid as a rock, but the screen wouldn't turn on, and the directions for tearing it down to test it were just too complicated. (Turned out I needed a new LED screen entirely; the last step in the testing process. So glad I didn't attempt the repair on my own!) They had it done in no time for cheap, plus cleaned out the entire laptop (tore it down, wiped out the keyboard, etc) for no extra. Runs better now than it did before. And their ideas for the future of their company are innovative; I'm excited they're in the area and do local repairs (and sell nicely refurbished, all-legal computers and peripherals), as well as work the larger companies in Charlottesville, Lynchburg, etc. They give you a card, stay in touch through email or phone, and work fast. Worth the visit and a bookmark imo, esp for what they WANT to do with wireless in the future. I got some GREAT ideas from them to save money and get faster internet. Nothing but love for these guys; they clearly love their work and the community, and tell it to you straight. No punches pulled, and very professional.

It was around noon on a Saturday, and my Dell Inspiron laptop "fell" off the bed in what can only…read morebe described as an angry and forceful manner. I'm a W&L college student, but unlike many other students, I'm on complete financial aid with limited (if any) support from my parents. I tried over and over to get my "stupid, useless" laptop to turn on, but of course it did not. At around 7:30 pm I started calling IT companies even though I knew I wouldn't be able to afford any repairs. I had no luck until I called Your IT Department, who miraculously picked up the phone at 8 pm on a Saturday (I'm from Chicago, that's just simply unheard of). Though their prices are extremely reasonable, with my situation it would not be possible for me to pay upfront. Upon expressing this concern and asking about payment plans to the owner, Matt, he simply laughed and said "don't worry, we'll take care of you". By 9:30 they had met me to pick up my laptop and begin repairs. They were super nice and very reassuring that I would have the data I needed recovered (I was mildly freaking out, the philosophy proposal for the 15-20 page final philosophy paper worth 60% of the final grade was lost somewhere on my oh-so-broken laptop and had not been backed up anywhere else - on top of this I'm a writer and none of my incoherent babblings are backed up anywhere else either). I can't describe how grateful I am for the compassion of Your IT Department; not only was this the most efficient and exceptional service that I had ever received, but they had a complete understanding for my particular situation and were willing to work with me still, something most places would scoff at in our "wonderful" capitalistic society. My computer was finished with all repairs by Sunday night, which I can only describe as either remarkable or magic - they must have used magic - since I didn't even hear back from other IT places in town until Monday afternoon. When I got it back, it was in better condition than before (I'm serious, magic is at work here), and all my data was recovered. I would not only highly recommend Your IT Department for any technological needs, this is the ONLY company I would recommend. Thank you guys again for AMAZING service and for saving my poor little laptop's life.