BUYER BEWARE I have been going to this store for years to…read moretry to support local business, but I have had enough. Here are some major complaints I have. 1) The store is run like a pawn shop and not a hobbyist store. From the bikes, to the dirty birdcage. 2) The quality of the products is questionable at best. The items are not stored properly, often in a pile inside or outside of the store. The items themselves are often damaged. I had purchased a preowned switch lite on layaway which was scratched and it took over a month to get a different one. 3) The service is terrible because you will be in an incredibly confined location surrounded by junk and she will spend 30 minutes helping the customer who came in after you before helping you. You will also wait for an incredibly long time (weeks to months) to get anything if you try to order it through this store. 4) The pricing is awful. I had asked for an exchange. The original switch lite for a screen protector and a switch lite without scratches, and instead I received, paying well over an additional $90, a cheap rubber casing I didn't ask for, rubber skin for the switch lite which I didn't ask for, a micro SD card, and the replacement switch. You will pay next to full price for used items. 5) THERE ARE FAKES SOLD HERE. The micro-SD card I mentioned in #5 was not the 256 GB listed, but a fake which was around 10 GB at best. It corrupted my save data and has forced me to abandon long-term saves (playing for months) for Animal Crossing New Horizons and more. When confronted she only gave me $30 (out of the aforementioned $90) and I was forced to purchase a functional micro-SD card elsewhere. BUYER BEWARE.

Very sweet family owned business. I've never visited this Store and not received superior customer…read moreservice. It's a small little Store, jammed packed with treasures. You never know what you may find there.

I really want to like this location. I like supporting my local businesses. The one on Williamson…read moreRd is better organized and larger. Depending on what console games you are looking for you might have to GI Joe over guitar hero accessories and other misc equipment. The selection of games was okay given the small space of the place I did see a few not common games but no holy grails. The guy at the counter was friendly when I went to checkout. Their rewards system is good to sign up for if you are a frequent purchaser. Similar to gamestop it is an upfront cost ($10) but it gives you a discount on used games. Worth it to bring the game prices down in line with market prices (they are a tad high here) Decent place to check out, but not some place I would go out of my way to stop in.

"Junky" is the perfect way to describe this store. Very overpriced, games in terrible condition,…read moreand bad customer service. Everything was so overpriced to where I don't understand how this business is still running. Some games for newer consoles were literally more expensive than just buying it new. A lot of products were dirty, or damaged to the point where it likely wouldn't work. The store smelt like weed, and customer service wasn't even a thing since bro was higher than the pricing there. To top it all off, I saw someone come in to trade in around 10 games, and they offered them a whopping $2.50. If you're in dire need of a Game Junkies, go to the one on Williamson Rd, but even that one's not too great. Leave this location to rot.

I have now been to this location quite a few times. And been to numerous video game stores…read morethroughout Virginia. The store itself it's incredible. The selection will waver (as all vintage game stores do). But what they do have is extreme quality. They may be picky on what they will take on trade in but I value that as someone who likes to see some of the rarer items for sale. I truly don't know how they make the business work. You can go in here and look at there prices and a vast majority of the time it's cheaper than eBay. No need to price check/match. Plus you get there honesty that the games have been tested. The owners are some of the friendliest I have met in all of my reviews. Down to earth, nice, and willing to hold a conversation with you on about anything. A true gem of a business and a place I greatly admire. Would definitely recommend.

Coolest retro gaming store! They have all the N64 and Dreamcast games and controllers I had been…read moretrying to pick up and awesome prices!

Friendly towards me and gave me a fair offer for multiple games. I would recommend, thank you for a…read morepleasant transaction.

I can't believe how disrespectful the staff was to me on social media (facebook)…read moreI genuinely inquired about a PS5 bundle and I was quickly replied to. Some bald headed gentleman with unhealthy dental hygiene and the appearance and vocabulary of a vagrant told me he didn't need my business. If he isn't the owner he needs to go before he destroys your business. Good Luck

I've been there several times to add to my comic book and magazine collection. He has a great…read moreselection and even wrestling magazines. I prefer to buy local and I highly recommend a visit to The Basement.

This place is awesome! Don't go there if you are in a hurry, lots of different things to see.read more

I came in to sell a Nintendo switch (that I played like twice) and some games that came with it. As…read moreI walked in the store seemed spacious and had a good variety to stuff on the shelves. Interacting with Jay and his employees was very pleasant. He also offered a fair price for and told me what he would sell for. Very transparent and fair.

it okay, not the best, but some of the guys that work there are very knowledgeable about the…read moreproducts, which is a great help. But their is a lot of standing around and long lines. But I've brought a lot of game systems from this store, it could be better....but it could also be alot worst, which it isn't.

The best GameStop I have ever been to. During the midnight release of arkham knight they opened the…read moredoors to let people inside to look around and play the demo games. The employees are incredibly helpful and honest about games. They will go out of their way to help you. Two employees stayed after hours to help me buy my PS4. I've been to other GameStops that would have kicked me out and told me to come back tomorrow. This is not the closest store to where I live but it is worth the 10 minute extra drive!

Today, went into Gamestop Barracks Road Charlottesville VA with my son. He sold his game system and…read morethe manager Jason told him to go to the atm to get the money off the Gamestop debit card. Instead we went to a bank teller, who said card declined because no money on the card. She suggested we go back to Gamestop. Went back , Jason was rude and threaten to call 911 if we did not leave the store. Employees were not wearing ID badges nor willing to give their names. My son is out of a game system and no money on the Gamestop debit card. P.S. I filed a complaint with corporate Gamestop.

We went in. We found a used game. We purchased it. We declined the warranty. We got a weird look…read morefor this. But otherwise, it all went to plan.

Tried to go in and buy a headset and instead of finishing helping me. helped the next person that…read morewalked in and sold the ONLY headset to her!