Handy store, but they have real problems with items being out of stock. Additionally they have…read morestaffing issues so it is often difficult to get help and it tends to be messy as they have boxes scattered everywhere while they try to restock.

Wanted to have some business cards made and was told they were slammed ( 2 customers at the…read morecounter) and to go online and do it yourself. What kind of customer service is this?? This place used to be quite good on customer service but something has gone in the wrong direction. Won't be using them anymore.

Decent business. The people are friendly. I bought a pair of their XPG headphones for around $60…read more After using them for maybe 8 months the plastic arch that connects the two earpieces spontaneously cracked. They still work I guess but the right ear is annoyingly loose. When I called to ask if I could get a refund or a replacement, they didn't believe me when I said the headphones cracked on their own. I can understand some skepticism about how the headphones broke, especially given the reputation of gamers and their anger issues, but it felt bad to be mistrusted like that. The employee said he couldn't help me and I needed to speak with the company who made the headphones. THANKS

Horrible! The information on their site for selling a phone is NOT what they say when you go into…read morethe store!

Employee was very hateful and accused me and my friends of steeling all because one of us had to go…read moreto the bathroom??? and then said we wasn't allowed in the back of the store where items was on the shelf's with prices very unprofessional and to be clear there was no sign anywhere saying customers wasn't allowed there

My wife and I absolutely love The Vinyl Asylum. Hands down one of the coolest record stores I've…read moreever been to. My wife is from the Bay Area of California and says this place reminds her of the record stores back home. I'm from the other side of the mountain and there's nothing like this over there except for maybe in the Richmond area. Truly a unique shop for this part of the country. The owners are very friendly and helpful. Excellent customer service. They're great about special ordering or keeping an eye out for things you want. Wide array of genres and formats, and other cool items like pins, patches, video games, movies, memorabilia, shirts, etc. We're mainly into heavy/extreme metal and 70s rock and country and we always find gems here; some of the rarest records in our collection came from here! Pricing is generally on par with Discogs so I'm not sure why other reviewers are complaining. Even if you're paying a bit more you still get the brick and mortar experience and are supporting a local business. If you're local and haven't been here yet you're missing out. If you're passing through the area and are into record collecting this should be a mandatory stop.

Terrible, horrible service- no service at all!! My phone is having difficulty connecting to out…read moregoing calls they told me repeatedly to "call customer service " ha ha! If only- the out going calls can not be connected!! That is the problem!! I have 5 phones on this plan and will find another carrier!!

They have no technology expertise, so never visit this store to avoid problems. after a few days…read morethey could not fix my problem. They give me hard time and made a lot of problem they could not find any simple solution for Customers .

I purchased over $500 worth of clothing. One of the linen shirts did not perform well for me. Even…read morewith my receipt this store would not exchange the item. They were rude and embarrassed me. They do not want to develop a long term customer relationship. Would not shop at this location. Madewell, Outdoor Provisions and LL Beans have much better customer service. I have shopped at Talbots for over 20 years and have never experienced this type of rudeness.

I went into the store m trying to find slacks. I was exhausted from searching around in crowded…read moredepartment stores with dressing rooms, messy from seemingly uncaring customers and not enough staff to help out. Someone (Logan) greeted me kindly, asked about what I needed and started helping me out. She took me to a dressing room, wrote my name on the door and tried to find what I needed. When she had to go, she turned me over to another kind employee after introducing her to me personally. They did the running around and helped me out with a lot of patience and thoughtful feedback. What a relief to be cared for so attentively and patiently. This assistance I was given was a breath of well needed fresh air and I left with a pair of slacks and a nice sweater. They considered my financial limitations and never once pushed a higher end sale. Thank you, Ladies!

Service was excellent. The staff was very happy to help me find certain volumes. I don't have…read moreanything more to say. I would like to end this review.

Welcome to the monkey house, loud awful music - that according to the employees can neither be…read moreturned down NOR selected for. Wow, corporate mind control and distraction at a dystopian level. Funny thing is I think I'm the only one who has ever complained? Why, why do you need loud music in a place like a bookstore? Employees - this should be an OSHA issue, workplace health and safety. Having sound such as that piped into your environment is not healthy. Sadly, bookstores are not really plentiful in C'ville, college town and all...

Oliver is the BEST!! He has been working in this field for a long time and gives incredible…read morecustomer service as well. I am very particular about choosing the right person for my needs when it comes to any service I look for. Oliver is professional, extremely knowledgeable and is always just looking to make sure you understand and feel at ease with the process. Please go to Oliver first, he offers fast service, fair prices and really cares to give you the best service he possibly can.

Oliver is non-judgemental and welcoming. He looks for the loose expensive way to help. I'm really…read moreglad I found him: call for the best time to meet him.