Our experience at Keller & George was exactly what every customer service experience should be. We…read morejust happened to be out for a walk with our pups in the area and decided to stop in. At first, my husband stood outside with the dogs while I browsed. Everyone greeted me upon entry and Linda came over to see if she could assist. I explained what I was looking for and she showed me some items in the store. We talked about pros and cons of a few options, then Linda presented an alternative, which she showed me online since it was at one of their other stores. I immediately loved the alternative, so I was going to go out and hold the dogs so my husband could look. Linda had us bring our pups in so both of us could look and talk. Folks in the store were very welcoming to the dogs and even keep dog treats on hand. But anyway, my husband liked Linda's suggestion as well. We went with the idea and she assured us that the jeweler would make everything fit perfectly. In essence, we had a three stone setting put onto a different band so that the ring would set flush against my wedding band. Richard did a fantastic job. I absolutely love my three stone ring. It turned out better than I could have imagined. It was also completed as promised, within a week. I couldn't be happier. Overall, it was the perfect experience. If you are in the market for jewelry or in need of a jewelry repair, you should visit Keller & George. Thanks again, Linda and Richard.

Update: After posting my review, the store manager called to offer a re-repair of my engagement…read morering. However, I have already had the repairs done elsewhere (as stated in my review) due to valid concerns over work quality. During the call, it was made clear that because the mistakes were fixed elsewhere, they would not be taking any further steps to make the situation right. This was a problem they created as what should have been a straightforward repair turned into significant damage that forced me to take matters into my own hands and seek repairs with another jeweler. While I appreciated the follow-up, it is clear that the situation will not be made right. Original review: I'm extremely disappointed in my recent experience with Schwarzschild Keller & George Jewelers. I brought in my engagement ring on June 20 for what should have been a simple and routine prong re-tipping, quoted at $100. When I finally picked it up on July 11 (after delays), the ring looked nothing like the one I had entrusted to them: the prongs were uneven, the center stone was crooked, there were visible solder marks, and the craftsmanship was shockingly poor. I was told the work would be redone at no charge, but the damage to my ring and the quality of the first repair made me uncomfortable entrusting it to them again. A second jeweler has since confirmed that the entire head of the ring now needs to be rebuilt, at a cost of $375, damage that would not have occurred had the original work been done properly. I first contacted Keith directly on July 16 to try and resolve this, and then submitted a message via the "Contact Us" form on their website on July 21 (which states someone will respond within 48 hours). As of today, I have received no response at all. The lack of accountability and total silence from the store is unacceptable. I now have to spend nearly four times the original estimate to fix damage caused by their own poor workmanship. I would not recommend this jeweler based on my experience.

All the reviews were correct! The people were great, chatty, funny & incredibly helpful. Beautiful…read morejewelry- antique, original, costume. They had it all in every price range. Also other small antiques. They buy coins , gold & silver . Their appraiser takes her time with each offering & then quotes a very fair price. I will absolutely be returning!

Walking into this shop is delightful in itself, as you enter you are immediately swept up by its…read morecharm and elegance. It was just minutes before closing and I was still given a gracious reception. I was a little embarrassed as I explained that I had brought a piece of costume jewelry that needed a repair in the chain, that it wasn't valuable except to me because a beloved friend had given it to me. The young woman that greeted me was reassuring and asked to see the necklace. She put it under her jeweler's light and magnifying glass and was able to repair it as I waited. If you have ever had a sentimental piece that you thought was ruined, and someone was able to repair it you will have an idea of the joy I felt when she handed the necklace back to me and I slipped it around my neck. This is what I know, from now on I will be stopping in at this lovely shop for any gifts I need. In this past year, I have made a personal commitment to avoid shopping online and instead I want to support local shop owners. They are the ones that invest in our community and I want to honor that. My reception and service that I experienced at "The Velvet Case" has increased my commitment to stop there first and I will be back often to celebrate birthdays, graduations, weddings, and new babies.

I would give this place 3-3.5 stars. It's pretty neat. Lots of interesting and very unique…read moreantiques. Everything is like $275. It just seems very pricey. Definitely a store for people willing to drop some coin on good quality antiques. Some of the prices were strange though. Like an antique picture in a broken picture frame was $75. There's some busted looking items that should way cheaper in my opinion. There's a lot of jewelry in a separate section of the store. Looks like nice items.

good service & great selection, can't beat the value! I always check here first when I am shopping…read morefor gifts or for myself.

If you're searching for top quality craftsmanship at an affordable price and in a timely manner,…read morelook no further than C K Jewelers in Palmyra. Charlie and Jennifer can help make your dreams come true with their design expertise, an offering of beautiful ready-to-wear creations, or repair sentimental pieces. Drop by and say hello. You'll be glad you did.

Wonderful jeweler. Very talented and kind. I had several rings that needed repairs, and you…read morecouldn't tell anything had been done. Fast turnover, as well. Will definitely be back. So glad that there's a great jeweler close by!

If you really need it, it's probably here...but plan on losing an arm or leg to get it…read more Stopped in this shop for the 1st time today. Definitely overwhelming on how much inventory they have. If you are looking for a certain card in the sports world, there's a good possibility they have it...but plan on paying for it. I gauge card shops by the price of the current boxes they offer - they had the hard to find 24 Optic Football blasters & Mega boxes but the blasters were priced at $75 and the Megas were $120. Even the Topps Celebration Megas were well over priced at $149.95. If I need to waste some time, I may stop back by to look thru one of their many boxes of cards but won't be a regular.

The owner is impolite and very impatient. Don't buy or sell your cards here. I believe there are…read moreother better card shops in Charlottesville.

I visit Martin's many times a month, and all the employees are always ready and willing to help me…read morefind what I need. The checkout clerk Rosemary is always so warm and welcoming and ready to help. It is the small things that set Martin's apart and the way they make you feel when you need help problem solving a project or finding something in the store is no short of amazing. Martin's is a staple in the Charlottesville community.

This historic hardware store, founded in the 1800s, is a true small-town gem. The staff is friendly…read moreand knowledgeable, always ready to help. They have a great selection of hardware, tools, and supplies.

We have been dealing with Regal for around twenty years now. They reset the diamond in my wife's…read moreengagement ring, resized my wedding ring, among other things. They are super competent and professional, also very pleasant and easy to deal with. Dave Campbell Afton, Va.

I recently had my beautiful ring worked on that was badly damaged by wear and tear. The staff is…read morelovely to do with. the cost estimate was provided and they came in exactly right when the ring was finished. Jeremy did an outstanding job rebuilding the ring. I have had bad experiences with both Rockys and Zales and did not receive the same product back that I had relinquished to them. I highly recommend Regal!

Unfortunately, I did not have a good experience with Andrew Minton Jewelers. I brought in a pair…read moreof earrings in early April that I wanted converted from studs to dangle earrings. I was told that the dangle earring backs would need to be ordered, but that it shouldn't take long. When I didn't hear anything back for 2 weeks, I called and was told that it would be done shortly. After another 2 weeks, I called again and was told that the earring backs were backordered and wouldn't be available for 3 more weeks. Why couldn't someone call me to let me know? A customer shouldn't have to keep calling. When another week went by, with no update, I called again and talked to Andrew Minton who told me that he would get back to me. The next day, a woman who identified herself with the last name of Minton told me that the earrings were ready for pickup. I came today (June 9) to pick them up only to see that the earrings were not worked on at all. When I asked why I had been called and told they were ready, the young woman (who initially waited on me in April) went back to talk to the jeweler. During this time, a female employee came up to the counter and was working on a computer. She saw the earring back that was to be worked on for my earrings on the counter and promptly put her finger in her mouth to pick up the earring back to give to Andrew Minton. When the young woman came back, I was told that the reason they told me that my earrings were ready (when they weren't) is that my order had been placed in the wrong box. It seemed like a very poor excuse. I remarked on the unsanitary practice of picking up earring backs with spit on one's finger, only to be met with a testy remark from the woman who did it, saying that all jewelry is cleaned before it's given to the customer. Regardless, what this woman did was simply unsanitary and frankly, gross. Adults in a retail setting don't need to spit on their fingers to pick up items. During this exchange with the two employees, the owner, Andrew Minton, was sitting within earshot and never once came over to say anything to me -- a customer who waited 2 months for earrings that were never worked on. I took my earrings back and will take them to another jeweler. Customer service at Andrew Minton Jewelers is poor and unprofessional.

Came in for a necklace repair. Staff spent time explaining options and were quite honest about how…read morelong it would take to do and what the options were. They completed it within their quoted timeline. Lots of staff there to help out. Parking is for shopping center so not hard to find a spot. Will be going back for future repairs.