I bring my tractor equipment here for service and repair. The mechanics here are great and service…read morehas been excellent. I recently had an issue with my Scag Cheetah where a slipped hose caused dirt to be sucked into the engine, destroying the block. The folks here took a lot of time and were able to find a new one (the mfg no longer makes it) and saved me thousands in repair costs. Highly recommended. Will not take my equipment anywhere else.

To Whom it may concern,…read more I would like you to know that Lake Anna Hardware is one of a kind company that I have ever come across. They are some of the best people I have ever dealt with. I would like to tell you my story of dealing with David Hicks and the Lake Anna Hardware company: I purchased a new 2022 Branson 2515H tractor with backhoe, roof and thumb. I broke a hinge on the backhoe. Talked to David and he said no problem and warranted a new hinge for my backhoe. Next time I broke a boom, and again David warranted it out without argument. As time passed, I broke the hinge again. I did not have to ask David for anything. David jumped right on the problem and warranted me out an entire new Backhoe. I have never heard of a car or tractor company replacing your entire unit without even being asked. I have dealt with car companies on warranted repairs before and you always have to complain and then they want you to justify things before they will do repairs. But not at Lake Anna Hardware. You have a problem and their team fixes it. Never have I ever had any company offer an entire whole new unit. I didn't even ask David for it. He just felt it was the right thing to do. A new backhoe costs around $7,000. I have never dealt with such a great company. I totally recommend Lake Anna Hardware and Branson for any of your needs. Both companies work hard to keep their customers happy.

I wanted to buy an Ego leaf blower and saw online that the Gordonsville store had one on sale IN…read moreTHE STORE for $169. I got there and could not find it for $169 and I showed her the sale from my phone from the web. She called customer service who said i could bring to customer service and they would match the price advertised for their store. I went up to pay and suddenly Michael who works in that department came up and started questioning where I saw the sale price. He told me that I probably saw it from another store outside of their district and the price could not be honored. He had ME go on my phone and find the price. I was with my dog and had an appointment, why could he not look on his phone? So i logged in finally and found the sale price and then he took several minutes to see if the model matched which of course it did. He was pretty rude and then I had to wait for a mananger to over ride the price and after 5 minutes I asked how long it would be and the girl at the register lacked any personality and simply said "he is with another customer" and I said "you must have another manager to override" and then they called Tracy who also had to look online which took some time and finally she said "we will match that price" and I said "you are matching your own price in your own store". I felt that Michael just came out of the blue and doubted everything I said, making me feel like I was lying. Also, Michael should of told Tracy that the price was indeed $169 instead of just standing there. I was probably inline for 20 minutes due to the incompetence of the front end customer service along with the rudeness of Michael. And this is exactly why people shop on Amazon, to avoid such incompetence and aggravation.

This store continues to fail with customer service. Sadly 1 star is the only choice. Negative stars…read moreshould be available. Every time I've ordered ahead it's not even worth the trouble. Perhaps I will learn my lesson eventually.

Great place for the community! Lots of local business! Food trucks and gas station fried chicken !…read morePlus the best hardware store in the county!

This store has everything you could want from typical hardware you could ever need!! Plus Yeti,…read morepaints, cleaning supplies and flowers and seeds. And with the really well executed store reorganization, I whole heartedly recommend this particular Ace Store

Louisa location is now an ACE Hardware store. Don't bother, especially if you're driving from…read moreanother town. The Ace brand push broom I purchased was defective -- the handle could not be threaded into the broom head. The pitch and size of the threads on the handle did not match the threads in the head. When I returned it, the manager treated me as though I were too stupid to know how to attach the handle. She tried it on another example of the same item, just jamming the handle in a bit when it wouldn't turn in and declaring it fit for service. I patiently explained the problem again and showed her why the handle was not, in fact, properly seated. She denied the problem. Further, she refused to make it right by trading the defective item for a better-quality broom in compensation for the extra time and trip I had to make. She grudgingly issued a refund on the defective item and suggested that I was being difficult. I suggest that this is not the way for a hometown business to treat its customers if it wants to lure them away from the big-box store in the next town over.

This store has been run by 'good ol boys' for way too long. Rarely is anyone helpful and usually…read moreyou feel like a bother unless your part of the in crowd. I have been spoken to rudely more than once ("if there's no one at that counter there's no one to help you is there ?"). Seriously? Also overpriced. Avoid this place.

The people who work here are lovely and incredible helpful. I love going here! I regularly purchase…read morelivestock feed, as well as items for my home projects and landscaping projects, as well as other livestock related items. If they don't have something I need in stock, they're happy to order it for me. The level of service is excellent-a rarity these days. Great business that I feel lucky to have nearby!

Under new ownership and thriving! Every time I visit, Wintergreen Hardware is expanding their…read moreselection and improving the property. The store looks incredible and is a super valuable asset to the community. I am thrilled if I can get what I need here instead of through Amazon or at the big box stores. Jackson is always kind and helpful. Service is excellent. If they don't have what you need, just ask and they can probably get it for you. I have found some real gems in the garden section here too and at excellent prices. I am so grateful for this local resource and encourage folks to purchase here whenever possible. Even if you find a deal elsewhere that is a few dollars cheaper, your investment in our community is well spent here!

Great selection and wonderful service. It's so nice to have this terrific hardware store in our…read morecommunity.

Plummeting: Is there ever a simple project? I am driving…read morearound town looking for 1/4 #7 Washer for basement sink. The folks here were able to find what I needed. Did I mention no sink shutoff valve. Yes! Water has to be off to the entire house until this project is complete Thus my great relief when the last two washers of this size were turned over to me for $.25. Value to me. Calling a plumber and pay for new fixture and shut off valves. Probably a thousand dollar job Thanks for being there folks Alan

Good Honest Helpful people. for hard to find plumbing parts…read more Pleased with my experience