I called Mr. Appliance for help with a Viking refrigerator that would not stop leaking. They were…read morethe ONLY company available to service my appliance in the area. And they were able to make me an appointment within 2 days!! First and foremost the fact that they don't try to rip you off with a service/diagnostic/travel fee is amazing. Their fee is $99 and if you have the item repaired by them they take that fee off your final cost of repair. I received excellent communication before they even began service. Larry, the owner, called the day before to verify details of the services needed and who would be coming. On the day of service I received a text with my service technicians name and info as well as a photo of him. The service techs Eric and Jared arrived on time, wore masks and booties as well as used rugs to keep the areas clean. They were very thorough with inspecting my appliance and making recommendations as well as researching options. I am very pleased with the service I have received so far and will not hesitate to use them in the future for my other appliances!

They were professional and efficient! I had them diagnose…read moreand replace my ancient electric stove. All in one day!

When critiquing a business it's not about the problems... all businesses have them. It's how they…read moreREACT to problems that is important. I had a good lesson in that with Davis recently. We had a large appliance fail that needed to be brought back to the shop for repair. No biggy. However, it sat there for weeks... and here is my one word of caution: if they take your appliance, make sure they know they have it! They are focused on in-home repairs and actually forgot my refrigerator was there! But, as I said, it's how they reacted that is important. Once we figure out the reason for the delay, Davis got on it right away and managed to get it back to us the next day (which happened to be the day before Thanksgiving). I've been using Davis for many years and will continue to do so.

Wow, friend that owns a home in Charlottesville, VA had a terrible experience with this business…read more There is no excuse for bad customer service and rude employees (Tanya) - why would you hang up on a customer's call twice? There has to be a better option and I highly suggest you go elsewhere if you want quality service and professional customer service.

Prices somewhat higher than at big box stores, but their service and expertise is worth it a twice…read morethe price. Service persons are knowledgeable, experienced, friendly and reliable. Five stars.

Needed repairs to a Wolf gas stove top (faulty ignitor). Next day service. Very friendly scheduler…read more(Jodie). Technician (Jeff) had over 40 years or appliance experience and did an excellent job putting things back in order. My go to shop from here on out.

A2D Appliances has gone above and beyond to help us while the manufacturer drags their feet to…read moreresolve our problem, even providing a loaner unit so we would not have to do without. Highly recommended!

OMG you cannot believe the issues I have had with the installation of my dryer. From my experience…read morewith them I would go to ANYONE ELSE to buy my appliances in the future. This is a nightmare. Three months in and it still doesn't dry well.

Customer service is EVERYTHING! A business often succeeds or fails depending upon it investment in…read moregood quality staff. Ferguson's Gallery happily has acquired a tremendous asset in Sales Consultant Emily Taylor. Remodeling of an old home is never as easy as beginning from scratch. My husband and I are out of touch with all the current appliances, manufacturers and new features now available. We have had quite the education! Ms. Taylor is well informed about a vast variety of manufacturers and the countless products they offer. The amount of information this one person processes is impressive! Not only is she well informed but we appreciate her enthusiasm and involvement in our project. We know that when we ask her opinion we'll receive advice based upon years of experience. As an older couple, Emily has been very considerate in bringing to our attention products now available that are designed to help seniors remain independent and safe. If you need someone to help you design your new home or assist with a remodel, seek out Emily Taylor at Ferguson's in Charlottesville. You won't be disappointed. D. Frazier

Ordered a front porch light on 8/3/2024. Was told it would take 8 months. I loved it so wanted to…read morewait. March rolled around and I received an email it was backordered and would be shipped 5/31. After changing to Ferguson Home I received an email 6/2/20525 saying my order has been cancelled and discontinued! What a sad company! I WILL NEVER ORDER FROM THEM AGAIN! Also had a friend order 2 bathroom vanities recently. They were very low quality and the doors were broken. You could buy a better vanity at Lowe's or Home Depot. By far not the company it used to be!

Outstanding service by the manager Mike and his staff. I had an issue and he resolved it be…read morepatient with them as they have a lot of young adults learning but Mike is on top of it keep up the great work

Missed Deliveries, No Ownership, and a Refund That Should Have Been Simple…read more I'm leaving this review to document an experience that was far more difficult than it should ever have been. I purchased a KitchenAid dishwasher from Best Buy in Charlottesville for roughly $1,000, including installation. The store missed multiple scheduled delivery dates. Eventually, I was told the appliance could not be obtained and that the purchase would be refunded. At that point, the transaction should have ended. Instead, the refund process became complicated and poorly handled, ultimately involving billing and collection issues with Best Buy's credit card partner. What stood out most at the store level was accountability. Front-line employees were polite and tried to help. However, as I attempted to escalate within the store, the opposite of what you'd expect happened: the more senior the management level, the harder it became to get anyone to engage directly or take ownership of the problem. The issue was not resolved at the store and required escalation well beyond this location. This review isn't about one missed delivery -- things happen. It's about the lack of follow-through, ownership, and problem resolution when something goes wrong. For a major appliance purchase, that's concerning. Ultimately, the matter was resolved elsewhere, but the store lost my trust in the process. I'm leaving two stars because staff were courteous, but I would not purchase a major appliance from this location again.

I found myself needing a repair for my 2 year old refrigerator after my warranty company couldn't…read morefind a technician to help me out. I gave Curtis a call, he came the next day and his work was impeccable. If you find yourself needing an appliance repair, don't hesitate to give him a call!

The only appliance service you need. On time, very knowledgeable, and reasonably priced…read more Stephanie Hanna

Chris repaired our dishwasher today. He was able to come the day after I called, showed up on…read moretime, professionally dressed and was a pro in every other way. He diagnosed the problem quickly, had the part with him and made the repair quickly. I was very impressed with him and this business.

Top notch place! My washing machine stopped working and I didn't know if it was time to throw in…read morethe towel and replace it. But after reading a review, here on Yelp, I gave my washing machine a chance. Chris came out the very next day and was extremely qualified and knowledgeable about my particular machine brand. Of course my washing machine worked perfectly. The experience was impressive even though my machine was behaving and working properly - I was assured that if it did start with the problem again, I wouldn't have to pay for another service call. I would absolutely use this company again. It's lovely to get a good service call from folks who are kind, friendly and helpful.

Fast and thorough. Was able to replace my water intake valve to get my fridge water working againread more

I requested quotes for the repair of an LG washing machine which had bad solenoids and was leaking…read more I got some pretty bizarre low ball quotes but Sunny gave me what I felt was an honest quote using OEM parts. He was very accommodating for scheduling and called and texted me to let me know he could make it earlier in the day, which worked out well for me. He was very efficient in replacing the part and very pleasant to deal with. I would highly recommend him for your appliance repair needs. Should I need his services I would not hesitate to contact him again.

Lots of variety in products both new and used. They have random discounts daily so you have to look…read moreat the wheel when you come in. It's not Lowe's or Home Depot so if you come in with that expectation, you will definitely be disappointed. Have an open mind and you will love it and its mission.

I haven't used this particular store but I love Habitat stores. Great deals and usually much to…read morechoose from...plus a great charity. Don't have what you need? Just Must check back soon.