Went to three places ,big box store was one the fridge was in stock and i could leave with it ,…read morethats a new one ... the sales guys seamed to really not try to upsale at all .. both guys selling were very knowledgable with all there stock and out of stock, the price i got out the door was much better then Davis in Charlottesville ... THE guys dropped what they were doing to load & wrap even change swing on the new fridge as i am sure they were doing other stuff before i got there .. this place i will be more then glad to support in the future with more purchase ... thanks agin for GREAT service and inventory ! Stew

Never been so rudely treated in my life! Called to make a service appointment for clothes dryer…read more Its a Whirlpool and they are Whirlpool dealers and service providers. They took the model number and the error messages the machine was displaying and said they would call back. I called back an hour later and they refused to work on the machine. They didn't want to! Said I acted like I was their only customer when I called back. Again, they advertise that they are a Whirlpool service provider. Said to call someone else. I will never deal with them again and I advise others not to bother.

Our fridge/freezer was not functioning properly. We were going to buy a new one because our fridge…read moreis over 15 years old. However, we spoke with Brandon and told him what we were experiencing. He advised us that he could fix it and save us lots of money. Turns out it was just the relay that needed to be replaced. Brandon took his time explaining everything he did to help me understand the problem and fix it myself next time if it fails. Fast forward 3 months later. We had a bad storm and a power surge ended up frying the relay he used. Without question, he came back the next day to replace the relay again and service the fridge due to his warranty. Super nice guy, honest, and effective technician. Grateful for his services and the way he operates. Highly recommend.

We had a great experience with this team!! I contacted them regarding installation of a new gas…read morerange that we purchased. They quickly scheduled my service call for the next day. The installer provided continued communication with us prior to his arrival with expected times of arrival. He did a great job and was most pleasant to deal with. We will most definitely call on these folks in the future all our repair/instal needs.

The Yelp site had said that this business answered emails within a day. This was absolutely right…read more The technician clearly explained the billing policy and we made an appointment for just two days out (it wasn't an emergency.) He arrived exactly when he said he would, was pleasant and efficient, and fixed my appliance in no time, taking care to explain what had gone wrong. The bill was reasonable, and exactly conformed to what he had told me ahead of time. I highly recommend this business.

Scott (who answered his own calls) went out of his way to respond quickly to check the washing…read moremachine at my rental house in Harrisonburg--at a time when others were having me wait a week, two weeks, three weeks. He came at the appointed time and diagnosed the problem (I was not there; my tenant was.) He called me later that day to discuss it with me. Since it would be an expensive repair for an inexpensive, older unit, he suggested I buy one rather than have him (or anyone else) fix it. He also explained carefully what was wrong. He was always very pleasant and professional. It's hard to find a workman who communicates so well and so quickly! I can't imagine how any experience with a repairman could have been better, especially in this post-COVID world. I will be hiring him any time I need help with an appliance!

My friend and I took 2 machines over to be repaired February 5, 2024. Mine - a 1950s era Singer…read moreFeatherweight, hers - a 2020 Viking Diamond. My machine needed a good cleaning and oiling and a tension adjustment. Hers had a wobbly needle and needed cleaning and tune-up, probably needed a new needle shaft. We started calling to see if the machines were ready the end of February. Called repeatedly - every call received a different story of why the machines weren't ready: Repairman was sick, Viking needed a part, got the wrong part, repairman was in the hospital, We were finally able to pick the machines up April 19. N/C for the Viking - he never could get the part. Mine was $100 - to clean, oil and adjust a machine that only sews straight?!?!! When I got home and tried to use the Featherweight I found the tension was so bad it was really unusable. And there was still lint and threads in the bobbin case. I just spent $100 for absolutely nothing. Don't take your sewing machines there unless you want to get scammed

Took a sewing machine to be repaired. Place looked sketchy. I asked who did repairs? They said guy…read morein Charlottesville VA. does repairs for 3 different stores. This was July 20. Waited a bit and called on machine status. They said not back and we get machines back every Friday. Waited another Friday. Called again. A different person answered who asked my name and details. They said the tech could not fix it and it's been here since July 27th. I never received a call. I checked voice mail -NOTHING ! They were too lazy to even look my info up on the first call I made. Second call I asked why it's taking so long. If I hadn't been persistent I would still be waiting. Now I have to start over on repairs and I've lost 3 weeks of use of the machine. So avoid them. They can't do the job and and they don't care if they leave you hanging.

Nathan was knowledgeable, courteous and professional. He discovered the issue with in minutes…read more Great service. Kudos

the technician diagnosed the problem but couldn't get ithe parts. then his supervisor told us…read morethat because our microwave was a countertop model , it wasn't covered under our policy. We told you that it was countertop when we called initially! But we were still charged the $100 service fee. TERRIBLE! We strongly complained, to no avail. WE WANT OUR $100 BACK!