When critiquing a business it's not about the problems... all businesses have them. It's how they…read moreREACT to problems that is important. I had a good lesson in that with Davis recently. We had a large appliance fail that needed to be brought back to the shop for repair. No biggy. However, it sat there for weeks... and here is my one word of caution: if they take your appliance, make sure they know they have it! They are focused on in-home repairs and actually forgot my refrigerator was there! But, as I said, it's how they reacted that is important. Once we figure out the reason for the delay, Davis got on it right away and managed to get it back to us the next day (which happened to be the day before Thanksgiving). I've been using Davis for many years and will continue to do so.

Our dishwasher installation by George and Jim was great! Very professional and wiped down the…read moreappliance after installing. Definitely recommend them.

I called Mr. Appliance for help with a Viking refrigerator that would not stop leaking. They were…read morethe ONLY company available to service my appliance in the area. And they were able to make me an appointment within 2 days!! First and foremost the fact that they don't try to rip you off with a service/diagnostic/travel fee is amazing. Their fee is $99 and if you have the item repaired by them they take that fee off your final cost of repair. I received excellent communication before they even began service. Larry, the owner, called the day before to verify details of the services needed and who would be coming. On the day of service I received a text with my service technicians name and info as well as a photo of him. The service techs Eric and Jared arrived on time, wore masks and booties as well as used rugs to keep the areas clean. They were very thorough with inspecting my appliance and making recommendations as well as researching options. I am very pleased with the service I have received so far and will not hesitate to use them in the future for my other appliances!

They were professional and efficient! I had them diagnose…read moreand replace my ancient electric stove. All in one day!

Prices somewhat higher than at big box stores, but their service and expertise is worth it a twice…read morethe price. Service persons are knowledgeable, experienced, friendly and reliable. Five stars.

Needed repairs to a Wolf gas stove top (faulty ignitor). Next day service. Very friendly scheduler…read more(Jodie). Technician (Jeff) had over 40 years or appliance experience and did an excellent job putting things back in order. My go to shop from here on out.

Missed Deliveries, No Ownership, and a Refund That Should Have Been Simple…read more I'm leaving this review to document an experience that was far more difficult than it should ever have been. I purchased a KitchenAid dishwasher from Best Buy in Charlottesville for roughly $1,000, including installation. The store missed multiple scheduled delivery dates. Eventually, I was told the appliance could not be obtained and that the purchase would be refunded. At that point, the transaction should have ended. Instead, the refund process became complicated and poorly handled, ultimately involving billing and collection issues with Best Buy's credit card partner. What stood out most at the store level was accountability. Front-line employees were polite and tried to help. However, as I attempted to escalate within the store, the opposite of what you'd expect happened: the more senior the management level, the harder it became to get anyone to engage directly or take ownership of the problem. The issue was not resolved at the store and required escalation well beyond this location. This review isn't about one missed delivery -- things happen. It's about the lack of follow-through, ownership, and problem resolution when something goes wrong. For a major appliance purchase, that's concerning. Ultimately, the matter was resolved elsewhere, but the store lost my trust in the process. I'm leaving two stars because staff were courteous, but I would not purchase a major appliance from this location again.

Outstanding service by the manager Mike and his staff. I had an issue and he resolved it be…read morepatient with them as they have a lot of young adults learning but Mike is on top of it keep up the great work

Aa great experience at Lowe's. I had an employee not only tell me where I could find what I was…read morelooking for but went out of her way to take me to the aisle and find the product for me.

It took this store 32 hour to pull a same day delivery off the shelf. Then delivered the tool…read morechests 24 hours later. The problem was with the store.

I was a little hesitant to shop at Schewel's because of the other reviews but I'm so glad I decided…read moreto go anyways. We had a great experience shopping for a new bedroom set and mattress. Our salesperson, Eileen, was informative and helpful but not pushy at all. Our furniture arrived several weeks before we expected it and the scheduling and delivery of our furniture was wonderful. The drivers even waited while I picked up my daughter from the bus stop since they arrived near the end of the delivery window. It was a great experience overall. I'll update if the furniture has any issues but seems to be great furniture so far.

Ummm yeah let's not say... so at the beginning of the experience it was actually quite nice but…read morethen after when it was time to pick up the table we had supposedly "ordered". We were promised it was going to come new IN A BOX, when we got there the table was already built with so much dust on it? To top it off it had imperfections such as scratches that I know should NOT be on a new table. We were promised an 150 dollar recomposition because of the damages made but only got 50 back? This is unacceptable. Customers should be happy and excited to get new furniture ESPECIALLY FOR THE PRICE THEY ARE PAYING FOR to just turn out into a disappointment. Buy somewhere else.

Great selection of woodstoves knowledgeable salespeople, professional installers who did a great…read morejob, and instructed us on how to use the stove and break it in. All around great experience,and we love our woodstove!

We cannot say enough good things about the staff and crew at Edwards Hearth & Home. When we finally…read moregot around to investing in a fireplace insert, we checked a few businesses, but from start to finish, Edwards was simply terrific and there was just no comparison. Not in products, and definitely not in service. They're all so knowledgeable, helpful, friendly, and conscientious. The whole experience was more like working with close friends or family. We highly recommend Edwards Hearth & Home!

Ordered a front porch light on 8/3/2024. Was told it would take 8 months. I loved it so wanted to…read morewait. March rolled around and I received an email it was backordered and would be shipped 5/31. After changing to Ferguson Home I received an email 6/2/20525 saying my order has been cancelled and discontinued! What a sad company! I WILL NEVER ORDER FROM THEM AGAIN! Also had a friend order 2 bathroom vanities recently. They were very low quality and the doors were broken. You could buy a better vanity at Lowe's or Home Depot. By far not the company it used to be!

Walked in today to ask about shower mixing valves. I was immediately told to go to Garrett St and…read morethe dog in my arms was not welcome there. I have spent $thousands here, but no more.

The team at Duct Medic were outstanding. My wife and I just bought a new home and had the team…read morecome out. The crew was incredibly professional, explained all of the work they completed and worked efficiently. They treated our home like their own. They even went above and beyond, completing a separate task to seal off another open vent. I cannot recommend them more highly. They were fantastic. We will have the crew at Duct Medic come back once a year to keep our vent work clean and safe. A++++

Extremely thorough. Needed to do duct repairs before they could clean si could not hire at this…read moretime. Seemed very knowledgeable. *** only bc cud not engage service right now.

Such a pleasant experience, visiting the Garden Barn and Gabrielle. I always feel like I am…read morevisiting a good friend and sharing garden wisdom. She comes up with great ideas that just seem to work. Sometimes she knows what I want before I do! Healthy, lovely plants, workshops and support for those weird little gardening problems. Gabrielle knows her plants.