They were professional and efficient! I had them diagnose…read moreand replace my ancient electric stove. All in one day!

Several years ago my 15 year-old Samsung frig was leaking inside, so I called Mr. Appliance. Out…read morecame fabulous young Dalton, who diagnosed & suggested I try to fix it, ordered the part(s), was back in a week, took it apart/put it back together with SUCH finesse...and it still sits, purring nicely, in my kitchen. Today that really lovely company came through for me again with remarkable, personalized assistance that didn't do much for their bottom line but helped mine a lot! I am an avowed Mr. Appliance fan.

Needed repairs to a Wolf gas stove top (faulty ignitor). Next day service. Very friendly scheduler…read more(Jodie). Technician (Jeff) had over 40 years or appliance experience and did an excellent job putting things back in order. My go to shop from here on out.

The Kraft installation guys just left my house. I am blown away by their expertise and service! It…read morewas a tricky installation, with a dryer that vents through the floor. But they made quick work of it and one of them actually vacuumed the floor after the old dryer was removed! He even used a damp rag to wipe the lint off the walls behind the dryer. Their price for my new Maytag dryer was comparable to every place else I searched on the Internet. I ordered it on Monday, here we are four days later, and it's up and running. In the future, I will look no further than Kraft for any appliance that I need, or for any repairs needed. 100% endorse this business.

Outstanding service by the manager Mike and his staff. I had an issue and he resolved it be…read morepatient with them as they have a lot of young adults learning but Mike is on top of it keep up the great work

Missed Deliveries, No Ownership, and a Refund That Should Have Been Simple…read more I'm leaving this review to document an experience that was far more difficult than it should ever have been. I purchased a KitchenAid dishwasher from Best Buy in Charlottesville for roughly $1,000, including installation. The store missed multiple scheduled delivery dates. Eventually, I was told the appliance could not be obtained and that the purchase would be refunded. At that point, the transaction should have ended. Instead, the refund process became complicated and poorly handled, ultimately involving billing and collection issues with Best Buy's credit card partner. What stood out most at the store level was accountability. Front-line employees were polite and tried to help. However, as I attempted to escalate within the store, the opposite of what you'd expect happened: the more senior the management level, the harder it became to get anyone to engage directly or take ownership of the problem. The issue was not resolved at the store and required escalation well beyond this location. This review isn't about one missed delivery -- things happen. It's about the lack of follow-through, ownership, and problem resolution when something goes wrong. For a major appliance purchase, that's concerning. Ultimately, the matter was resolved elsewhere, but the store lost my trust in the process. I'm leaving two stars because staff were courteous, but I would not purchase a major appliance from this location again.

I drive by this location when traveling. I picked up some garden sprays. It was challenging finding…read morehelp. Once I did, the employee looked up items on his phone and led me to the area that had what I wanted. The self check out area was crowded. Sadly, most stores are heading that way - get rid of staff and self pay. The parking lot gets crowded. Be careful when exiting.

They have a moderately large supply & diversity of goods. The helpers are good IF you can find…read morethem. The prices are on the high side of low. I'm not an expert but I think the value equation is positive. I personally prefer the competition but it's really 6 of 1 vs 1/2 dozen of the other. And I own stock in the other so I want to support them.

I was a little hesitant to shop at Schewel's because of the other reviews but I'm so glad I decided…read moreto go anyways. We had a great experience shopping for a new bedroom set and mattress. Our salesperson, Eileen, was informative and helpful but not pushy at all. Our furniture arrived several weeks before we expected it and the scheduling and delivery of our furniture was wonderful. The drivers even waited while I picked up my daughter from the bus stop since they arrived near the end of the delivery window. It was a great experience overall. I'll update if the furniture has any issues but seems to be great furniture so far.

Charlottesville, VA location. Received a flyer in the mail for a sale. We DO need new furniture…read more Went down to see what they had and found a nice lazy boy loveseat and recliner. We wanted 2 of each but they only had 1 of each in stock. No problem, they said. Paid the deposit on the furniture and was told we'd be hearing from them confirming our order and giving an approximate delivery date - wouldn't have a firm delivery date until shipped. 3 weeks later, no confirmation, no contact at ALL. Decided we'd buy elsewhere since we had no idea of when or IF we'd get our furniture. Hubby went down to cancel and was told it would be 20% fee. For WHAT? They never DID ANYTHING! Flat out theft, in my opinion, since they failed to fulfill THEIR portion of the contract. NEVER AGAIN.

Great selection of woodstoves knowledgeable salespeople, professional installers who did a great…read morejob, and instructed us on how to use the stove and break it in. All around great experience,and we love our woodstove!

We cannot say enough good things about the staff and crew at Edwards Hearth & Home. When we finally…read moregot around to investing in a fireplace insert, we checked a few businesses, but from start to finish, Edwards was simply terrific and there was just no comparison. Not in products, and definitely not in service. They're all so knowledgeable, helpful, friendly, and conscientious. The whole experience was more like working with close friends or family. We highly recommend Edwards Hearth & Home!

Ordered a front porch light on 8/3/2024. Was told it would take 8 months. I loved it so wanted to…read morewait. March rolled around and I received an email it was backordered and would be shipped 5/31. After changing to Ferguson Home I received an email 6/2/20525 saying my order has been cancelled and discontinued! What a sad company! I WILL NEVER ORDER FROM THEM AGAIN! Also had a friend order 2 bathroom vanities recently. They were very low quality and the doors were broken. You could buy a better vanity at Lowe's or Home Depot. By far not the company it used to be!

Walked in today to ask about shower mixing valves. I was immediately told to go to Garrett St and…read morethe dog in my arms was not welcome there. I have spent $thousands here, but no more.

The team at Duct Medic were outstanding. My wife and I just bought a new home and had the team…read morecome out. The crew was incredibly professional, explained all of the work they completed and worked efficiently. They treated our home like their own. They even went above and beyond, completing a separate task to seal off another open vent. I cannot recommend them more highly. They were fantastic. We will have the crew at Duct Medic come back once a year to keep our vent work clean and safe. A++++

Extremely thorough. Needed to do duct repairs before they could clean si could not hire at this…read moretime. Seemed very knowledgeable. *** only bc cud not engage service right now.