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    A2D Appliances

    4.0 (6 reviews)
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    Best Buy - Munir Ahmad

    Best Buy

    (92 reviews)

    $$

    Missed Deliveries, No Ownership, and a Refund That Should Have Been Simple…read more I'm leaving this review to document an experience that was far more difficult than it should ever have been. I purchased a KitchenAid dishwasher from Best Buy in Charlottesville for roughly $1,000, including installation. The store missed multiple scheduled delivery dates. Eventually, I was told the appliance could not be obtained and that the purchase would be refunded. At that point, the transaction should have ended. Instead, the refund process became complicated and poorly handled, ultimately involving billing and collection issues with Best Buy's credit card partner. What stood out most at the store level was accountability. Front-line employees were polite and tried to help. However, as I attempted to escalate within the store, the opposite of what you'd expect happened: the more senior the management level, the harder it became to get anyone to engage directly or take ownership of the problem. The issue was not resolved at the store and required escalation well beyond this location. This review isn't about one missed delivery -- things happen. It's about the lack of follow-through, ownership, and problem resolution when something goes wrong. For a major appliance purchase, that's concerning. Ultimately, the matter was resolved elsewhere, but the store lost my trust in the process. I'm leaving two stars because staff were courteous, but I would not purchase a major appliance from this location again.

    Recently I had the pleasure of working with a gentleman named Mike at the Charlottesville, Va…read more Store. He was very thorough and really helped me. I had gone back and forth 3-4 times because I am not very computer comfortable. He was very patient with me. He does deserve the 5 star rating. Thanks, Vicki

    Schewel Furniture Company

    Schewel Furniture Company

    (25 reviews)

    $$$

    Charlottesville, VA location. Received a flyer in the mail for a sale. We DO need new furniture…read more Went down to see what they had and found a nice lazy boy loveseat and recliner. We wanted 2 of each but they only had 1 of each in stock. No problem, they said. Paid the deposit on the furniture and was told we'd be hearing from them confirming our order and giving an approximate delivery date - wouldn't have a firm delivery date until shipped. 3 weeks later, no confirmation, no contact at ALL. Decided we'd buy elsewhere since we had no idea of when or IF we'd get our furniture. Hubby went down to cancel and was told it would be 20% fee. For WHAT? They never DID ANYTHING! Flat out theft, in my opinion, since they failed to fulfill THEIR portion of the contract. NEVER AGAIN.

    "Galax VA Location" This experience was just dreadful!! My family came into this place Friday, and…read morehonestly loved the entire experience at first! The Sales lady "Aimee" was offering different products to us, and I mentioned in my past I worked with a company like Schewels she for some reason just thought that it would be hilarious to make fun of that job and belittle the entire community that ever worked those sort of jobs. I may not work for these companies anymore and do my own thing, but I will not tolerate a SALES-PERSON who thinks it's okay to belittle people AT ALL! I've worked hard from where I came from and others are still doing it. Not only did this woman think it was okay to do it with just me and my family even though we clearly thought it wasn't a joke AT all! She proceeded to go to the sells desk and poke fun at the situation even more and belittle the situation even more up-front of her co-workers. We were paying customers that walked into this place to buy in the first place with or without a "Good" salesperson. Do better!!! Do not make fun of your competitors and be-little them!

    A2D Appliances - appliances - Updated May 2026

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