This store has everything you could want from typical hardware you could ever need!! Plus Yeti,…read morepaints, cleaning supplies and flowers and seeds. And with the really well executed store reorganization, I whole heartedly recommend this particular Ace Store

Louisa location is now an ACE Hardware store. Don't bother, especially if you're driving from…read moreanother town. The Ace brand push broom I purchased was defective -- the handle could not be threaded into the broom head. The pitch and size of the threads on the handle did not match the threads in the head. When I returned it, the manager treated me as though I were too stupid to know how to attach the handle. She tried it on another example of the same item, just jamming the handle in a bit when it wouldn't turn in and declaring it fit for service. I patiently explained the problem again and showed her why the handle was not, in fact, properly seated. She denied the problem. Further, she refused to make it right by trading the defective item for a better-quality broom in compensation for the extra time and trip I had to make. She grudgingly issued a refund on the defective item and suggested that I was being difficult. I suggest that this is not the way for a hometown business to treat its customers if it wants to lure them away from the big-box store in the next town over.

Main Street Supply, Mineral, VA, 2025. My husband is able to competently handle various household…read moreplumbing, electricity, and HVAC fixes when needed, but he always turns to Main Street Supply for parts and sometimes needed advice. Staff are always ready to suggest solutions and more often than not have the necessary items on hand for whatever fix is needed. Customer service is exceptional.

Great service. Nice small town store. Always have what I'm looking for. Very helpful.read more

I visit Martin's many times a month, and all the employees are always ready and willing to help me…read morefind what I need. The checkout clerk Rosemary is always so warm and welcoming and ready to help. It is the small things that set Martin's apart and the way they make you feel when you need help problem solving a project or finding something in the store is no short of amazing. Martin's is a staple in the Charlottesville community.

This historic hardware store, founded in the 1800s, is a true small-town gem. The staff is friendly…read moreand knowledgeable, always ready to help. They have a great selection of hardware, tools, and supplies.

Marty @ the front is THE best. Like, seriously. She's always looking out for the customer and I…read morelove that. This rural hardware store / farm supply is staffed by friendly, helpful people, has the ACE merch, but also straw and hay and all those kinds of things you need for your larger animals. I have a potbelly pig and this is where I buy her bedding. I've also bought supplies for my bunny and various tools here over the years. G&G is a little out of the way for my day-to-day needs, but when I do stop here I feel like I'm supporting local business, and that feels good.

I needed to get dryer ventilation piping. And this is right near the neighborhood that I moved too…read more Great selections decent prices. Good store great customer service. I asked for what I needed and the young woman took me right to it in the store. The employees were very friendly and with smiles. The store is a great place to shop. Clean very cool atmosphere. This experience here will make me shop here more than the Home Depot now. I think I found my new hardware store. Thank you G & G Ace Hardware. Love this store! 100% A+. See you all around a lot more now. :)

Costello's Ace Hardware has provided us with exceptional customer service and products since moving…read moreto Fauquier County. It feels like the hardware store I grew up with as a kid. Kent and Joanne have always been helpful, kind, and ensure that our needs are met. We purchased major items from them, including The Big Green Egg and an Ego lawn tractor. We highly recommend this store and their employees for your hardware needs.

Well, I called and spoke with a young lady that said she had the Jonathan Green winterizer in…read morestock. I asked her to check before I made the 24 min drive. She placed me on hold for almost 5 min. and came back with "Yes" it is in stock. I told her I would be there to pick it up. Well-No Jonathan Green and the young lady didn't bother to go check. She just looked in the computer. Please train your staff to physically go check if an item is in stock before customers drive out. Especially, after a long hold time. Everyone else in store extra helpful and nice.

Poor box store! I see the reviews and I grin! As much as we consider corporate box stores evil, we…read morecertainly shop there ! Almost as bad as people that advise us to use cleaner sources of energy, but forget we need the very thing they despise to charge our batteries! Lol! This place is that mentality! Corporate box store with everything you need or don't want ! The state is whimsical variety of specialists. They at are almost annoyingly helpful! They have everything, even electronic lawn mowers! examen des cols bleus:x

I wanted to buy an Ego leaf blower and saw online that the Gordonsville store had one on sale IN…read moreTHE STORE for $169. I got there and could not find it for $169 and I showed her the sale from my phone from the web. She called customer service who said i could bring to customer service and they would match the price advertised for their store. I went up to pay and suddenly Michael who works in that department came up and started questioning where I saw the sale price. He told me that I probably saw it from another store outside of their district and the price could not be honored. He had ME go on my phone and find the price. I was with my dog and had an appointment, why could he not look on his phone? So i logged in finally and found the sale price and then he took several minutes to see if the model matched which of course it did. He was pretty rude and then I had to wait for a mananger to over ride the price and after 5 minutes I asked how long it would be and the girl at the register lacked any personality and simply said "he is with another customer" and I said "you must have another manager to override" and then they called Tracy who also had to look online which took some time and finally she said "we will match that price" and I said "you are matching your own price in your own store". I felt that Michael just came out of the blue and doubted everything I said, making me feel like I was lying. Also, Michael should of told Tracy that the price was indeed $169 instead of just standing there. I was probably inline for 20 minutes due to the incompetence of the front end customer service along with the rudeness of Michael. And this is exactly why people shop on Amazon, to avoid such incompetence and aggravation.

Groves is my go to hardware store…read more Are they more expensive? No, they save me time and money from having to go to a chain location 20 mins from me. Plus they're not condescending. Also, the products are good quality.

The folks at Groves are super courteous and helpful in every way…read more Each time I have contacted them they have given me their full attention and gone the extra mile in helping to resolve my issues. Thanks for great service! Sonny

Very disappointed. I drove over a half hour to pick up an order I had made over the phone with…read moreKerri who was very nice and help me as i was trying to do it online but couldn't. So she made the order and advise I would be called when it came in. We also discussed the fact that I wasn't able to get my 5% Military discount until I came in to pick up the order. So far so good. No problem. Then the order came in and I went to pick it up. Kerri wasn't their and when I explained to the cashier the situation, she said she couldn't give me the discount and instead gave me a $5 coupon with an expiration date in two wo weeks and I had to spend another $25. First, what is the likelihood that I would need something else within the next two weeks and needed to spend another $25. As I said, Very disappointed. I guess I'll be going to Lowes or Home Depot next time.

Why review a paint store? Because the employees provided exemplary customer service and advice that…read moreis worth an acknowledgment. I wholeheartedly echo the previous review. I visited this location to redeem a builders coupon for 2-pints of paint and to purchase a gallon of paint for a new project... what a great experience. Not only were the employees friendly, they were helpful with recommendations and transparent with pricing. For example, I had a 50% coupon and already went online for pricing so knew what expect... or so I thought. I was told (before purchase) that the store prices are different from the online purchases. I was appreciative of being made aware of this prior to making a purchase. I selected the brand, color, and paint type then he took a few minutes to mix the color according to the type I requested. Upon completion of the purchase, he boxed up my items and loaded them into my vehicle. Even better, 1-pint of paint listed on my coupon was out of stock and he took down my number to call when it became available with a free drop off at my house since this company is frequently in my neighborhood... saving me a job. I recommend this place to anyone who is undertaking a home project requiring paint!!

We have used them for years due as McCormick is a great product, but in the end it comes down to…read morecustomer service. Always friendly and ready to help. A special praise for John Facer as he educated us on the different paints we may want to use when we remodeled a house for our mother. I highly recommend them.