Louisa location is now an ACE Hardware store. Don't bother, especially if you're driving from…read moreanother town. The Ace brand push broom I purchased was defective -- the handle could not be threaded into the broom head. The pitch and size of the threads on the handle did not match the threads in the head. When I returned it, the manager treated me as though I were too stupid to know how to attach the handle. She tried it on another example of the same item, just jamming the handle in a bit when it wouldn't turn in and declaring it fit for service. I patiently explained the problem again and showed her why the handle was not, in fact, properly seated. She denied the problem. Further, she refused to make it right by trading the defective item for a better-quality broom in compensation for the extra time and trip I had to make. She grudgingly issued a refund on the defective item and suggested that I was being difficult. I suggest that this is not the way for a hometown business to treat its customers if it wants to lure them away from the big-box store in the next town over.

This is my favorite place to stop in for whatever I need: tools, lightbulbs, pitting soil, and…read morepaint. You name it they have it and it's not Lowe's or Home Depot where getting a few things has you walking miles. Employees are friendly and helpful. I love this store!!

Main Street Supply, Mineral, VA, 2025. My husband is able to competently handle various household…read moreplumbing, electricity, and HVAC fixes when needed, but he always turns to Main Street Supply for parts and sometimes needed advice. Staff are always ready to suggest solutions and more often than not have the necessary items on hand for whatever fix is needed. Customer service is exceptional.

Great service. Nice small town store. Always have what I'm looking for. Very helpful.read more

This historic hardware store, founded in the 1800s, is a true small-town gem. The staff is friendly…read moreand knowledgeable, always ready to help. They have a great selection of hardware, tools, and supplies.

Fantastic selection and outstanding service. There isn't a question or problem that their…read moreknowledgeable sales associates can't help with, including working with customers 1-on-1 to find the exact item for your needs. Skip the big box stores and go directly to Martin!

Marty @ the front is THE best. Like, seriously. She's always looking out for the customer and I…read morelove that. This rural hardware store / farm supply is staffed by friendly, helpful people, has the ACE merch, but also straw and hay and all those kinds of things you need for your larger animals. I have a potbelly pig and this is where I buy her bedding. I've also bought supplies for my bunny and various tools here over the years. G&G is a little out of the way for my day-to-day needs, but when I do stop here I feel like I'm supporting local business, and that feels good.

It's looks small from the outside but don't be fooled. You can probably find what you're looking…read morefor here. Great staff, too. My wife and I sometimes come here for romantic visits up and down the aisles, looking at goods. Come here before Home Depot and Lowe's... shop small, shop local!

Well, I called and spoke with a young lady that said she had the Jonathan Green winterizer in…read morestock. I asked her to check before I made the 24 min drive. She placed me on hold for almost 5 min. and came back with "Yes" it is in stock. I told her I would be there to pick it up. Well-No Jonathan Green and the young lady didn't bother to go check. She just looked in the computer. Please train your staff to physically go check if an item is in stock before customers drive out. Especially, after a long hold time. Everyone else in store extra helpful and nice.

Ace brands themselves as having exceptional customer service and that is why I decided to try a…read morepurchase of a stihl chain saw and a few other small items. Below is the reality of the situation. 1. I called before to ensure they had the model I wanted in stock as I live 25 minutes away. The assured me they had it. When I arrived no, they didn't have it and could only offer of Oh I'm sorry, what do you want to do? Kind of take it or leave it attitude. 2. Was walking about the store for at least 10 minutes after arrival, no one greeted me or asked what I was looking for. 3. Was standing in an aisle looking at a garden hoe price as it was missing. Employee walks right by me not a word spoken. He comes back by a few minutes later and I have to flag him down, and he doesn't know the price and has to go look. 4. Asked for a demo of the stihl product including start up and safety procedures guy says "I already took care of that" and proceeds to ask if he can take a break now. 5. They then take me to sign up for my own warranty. This may be standard practice, but at the other stihl dealer I normally go to this is taken care of by the staff. During this process the safety briefing comes up and a manager is asked if he can do the demo and safety brief. He has a deer in the heads lights look on his face and just shakes his head as if he is confused why I am bothering him with this. 6. I asked about a few different products in the store to a few employees. Never did they know the answer..it was always oh let me go look. Should they be knowledgeable in the products carried by the store or is that asking too much? In the end, I bought a chain saw model that was more expensive, had none of my questions answered in a clear manner, and a manager that seems to want to chill in the paint section and not be bothered. If this seems like a good experience for you then by all means spend your money at this store. I expected more from a store that pleads with locals on social media to support local businesses as the big box stores are killing Ace slowly but the employees and manager are taking no responsibility for their own survival but just doing and learning the basic job. Mine is just one experience, I'm sure the employees are good people outside of work, I'm just giving my factual experience.

I wanted to buy an Ego leaf blower and saw online that the Gordonsville store had one on sale IN…read moreTHE STORE for $169. I got there and could not find it for $169 and I showed her the sale from my phone from the web. She called customer service who said i could bring to customer service and they would match the price advertised for their store. I went up to pay and suddenly Michael who works in that department came up and started questioning where I saw the sale price. He told me that I probably saw it from another store outside of their district and the price could not be honored. He had ME go on my phone and find the price. I was with my dog and had an appointment, why could he not look on his phone? So i logged in finally and found the sale price and then he took several minutes to see if the model matched which of course it did. He was pretty rude and then I had to wait for a mananger to over ride the price and after 5 minutes I asked how long it would be and the girl at the register lacked any personality and simply said "he is with another customer" and I said "you must have another manager to override" and then they called Tracy who also had to look online which took some time and finally she said "we will match that price" and I said "you are matching your own price in your own store". I felt that Michael just came out of the blue and doubted everything I said, making me feel like I was lying. Also, Michael should of told Tracy that the price was indeed $169 instead of just standing there. I was probably inline for 20 minutes due to the incompetence of the front end customer service along with the rudeness of Michael. And this is exactly why people shop on Amazon, to avoid such incompetence and aggravation.

This store continues to fail with customer service. Sadly 1 star is the only choice. Negative stars…read moreshould be available. Every time I've ordered ahead it's not even worth the trouble. Perhaps I will learn my lesson eventually.

Groves is my go to hardware store…read more Are they more expensive? No, they save me time and money from having to go to a chain location 20 mins from me. Plus they're not condescending. Also, the products are good quality.

The folks at Groves are super courteous and helpful in every way…read more Each time I have contacted them they have given me their full attention and gone the extra mile in helping to resolve my issues. Thanks for great service! Sonny

Very disappointed. I drove over a half hour to pick up an order I had made over the phone with…read moreKerri who was very nice and help me as i was trying to do it online but couldn't. So she made the order and advise I would be called when it came in. We also discussed the fact that I wasn't able to get my 5% Military discount until I came in to pick up the order. So far so good. No problem. Then the order came in and I went to pick it up. Kerri wasn't their and when I explained to the cashier the situation, she said she couldn't give me the discount and instead gave me a $5 coupon with an expiration date in two wo weeks and I had to spend another $25. First, what is the likelihood that I would need something else within the next two weeks and needed to spend another $25. As I said, Very disappointed. I guess I'll be going to Lowes or Home Depot next time.

Why review a paint store? Because the employees provided exemplary customer service and advice that…read moreis worth an acknowledgment. I wholeheartedly echo the previous review. I visited this location to redeem a builders coupon for 2-pints of paint and to purchase a gallon of paint for a new project... what a great experience. Not only were the employees friendly, they were helpful with recommendations and transparent with pricing. For example, I had a 50% coupon and already went online for pricing so knew what expect... or so I thought. I was told (before purchase) that the store prices are different from the online purchases. I was appreciative of being made aware of this prior to making a purchase. I selected the brand, color, and paint type then he took a few minutes to mix the color according to the type I requested. Upon completion of the purchase, he boxed up my items and loaded them into my vehicle. Even better, 1-pint of paint listed on my coupon was out of stock and he took down my number to call when it became available with a free drop off at my house since this company is frequently in my neighborhood... saving me a job. I recommend this place to anyone who is undertaking a home project requiring paint!!

We have used them for years due as McCormick is a great product, but in the end it comes down to…read morecustomer service. Always friendly and ready to help. A special praise for John Facer as he educated us on the different paints we may want to use when we remodeled a house for our mother. I highly recommend them.