Bad service, prejudice or racism? When a black woman walks into Vault Jewelry and Loan Pawn shop…read moreand the two men who work there, one who appears to be white and one who appears to be hispanic, don't acknowledge her when she walks in, nor after she stands there for 5 minutes and counting, nor as she walks out, is that just bad service or something more. Is it prejudice against women? Is it racism? Yes, I am the black woman and I have never been to that shop before. Nor do I know the men who work there. Yes they were helping other customers, both men that, from what I could tell, were hispanic. But in my experience, you say hello to potential new customers as they enter the premises. You say we'll be with you as soon as we can when you know there is going to be a wait of more than a couple of minutes. You don't just act as if the person isn't there, unless, of course that is your intention because you don't want that person's service. Gave one star because I had to.

Been in that shop many many times over the past 18 years and always got a fair price when…read morepurchasing items. I have purchased diamond rings and other jewelry, tools, firearms and so on. When you read the negative reviews it will be by someone that wanted to much for their pawn or sold item. You will get a fair price for your item because it is colloidal on the loan. Should you not come back to pay off your loan, they then sell it and if they loan you to much on your colloidal, then you stick it with them and they need to make a proffit when they sell it. When you purchase one of their items you will get a great price because they price it accordingly so you get a good deal and they make a profit. If the employees at this store are Honest that Is why Ive been a customer for all these years.

Debbie is a crappy old cheapskate, offered to sell a premium item worth far over $1k but only…read morelooked to make less than a fraction of its worth, she offered $45 because it was what it was worth to HER. Smartass cheapskate

I went by Downtown Gold & Pawn last week looking for a digital camera that wouldn't break the bank…read morebut would take quality photos for my work projects. Sure enough, they had exactly what I was looking for and generally about the same pricing as you would find on places like eBay - plus I didn't have to pay for shipping OR have to wait days for it to come in the mail. I was amazed at how much this place has - I could have probably spent hours in there just looking through all the treasures. Today, one of my computer monitors took its last breath and I needed to get a new one stat. I decided why not see what Downtown Gold & Pawn had before I went somewhere and bought new from Wal-mart or Best Buy. Again I found exactly what I needed (and some other awesome goodies) and they worked on pricing with me since I was getting so many items. Both guys I have dealt with (JD and I THINK John), have been great - tons of personality and they were quick to help me find what I was looking for. JD even helped me load the bigger items into my truck. WAY BETTER THAN WAL-MART - better prices and much better customer service. And who cares if it's not brand new... Downtown Gold & Pawn will save you money and helps the environment by recycling rather than buying new - no extra manufacturing or layers of packaging.

The staff were very knowledgeable and were very helpful in assisting me with my purchase. They even…read moreset up the items I bought as well as walked me through how to use it. Highly recommend!

Worst conversation I've had in my entire life. I told this company I was from out of town and was…read moretrying to make a good business decision by driving 2 hours to make a deal with them and the owner told me just not to being the product in. (In a nasty way). DON'T DO BUSINESS WITH THIS COMPANY

On 3/17/2021, at around 3:30, stopped by their shop on Stoney Creek Drive. I looked around a bit…read morebefore going over to the collectibles area. I waved the young clerk over to take out a collectible NFL football. He unlocked the glass door and proceeded to take it out. While still squatted down, I asked him what the price tag was. He then looked up at me with a displeased look, and with a raised, irritable voice, said, "Hold on! I can only do one thing at a time! Ok?!" He looked like he wanted to fight. So I looked right at him and said, "I'm not rushing you. Take all the time you need." But I wanted to say, "God damn ... what's with the fking attitude? If you hate this chink, just say so!" The clerk is a skinny white boy, probably in his early twenties. I've bought from them before. But being that they seem to be part of the "we hate Asians" movement, I won't be visiting that shop anymore. I refuse to give my money to a shop that promotes racism.

I love LPG! They give you great rates abs also work with you! Forgot his name already but thanks…read morefor the gas card!

This place is a rip off... they offer you pennies on the dollar for your silver coins. Everybody…read moreneeds to make money but the amount they pay is highway robbery. I left the store and went to historic Fredericksburg down on Caroline St. and was paid DOUBLE what Spotsylvania Gold and Pawn was willing to pay. On top of that... THE PAWN SHOP EMPLOYEES WERE RUDE AND NASTY! Take any gold and silver you want to sell to a Coin Shop and not a Pawn Shop. Recommend NOT wasting your time (or money) going to this store.

Amazing group of guys that works there. Always give you the best deals. All of their prices are…read morereasonable even if you don't like to negotiate, and if you do they have some of the best guys to deal with. I have bought several things like a lawnmower, silver, and even my kids Xbox 1 and it all worked great.

They have good attitudes and are genuinely nice people. If you are in need of a loan, they are fair…read moreand reasonable, they don't try to rip you off because you are getting a loan unlike the status quo's in the business. When you are buying, they are very fair there as well, if you are interested in something they will work with you on price. A lot of people are in the business but many of them do not have the customer service that they do at all.

Depending on who is servicing you. Everyone who works there has been very nice but I had the most…read morerude and maybe racist old man servicing me on my last visit and I've been giving them my business for years. 1st time I believe in 2010... last time 2023. 1 bad apple can spoil the bunch.

Please Time Flies review, same owner...same business practicesread more

I waited until after the repair was completed to leave this review…read more.. I had an extremely upsetting experience at the Jared - Galleria of Jewelry location in Spotsylvania Towne Centre in Fredericksburg, VA on March 11. My partner went into the store to drop off one of my bracelets for repair. Instead of a normal customer service interaction, the sales associate working the repair counter was shockingly rude, confrontational, and unprofessional from the beginning. She repeatedly questioned why he was "in there again" and insisted he had already been in before, even though this was his first time ever visiting the store. When he calmly explained that, she continued to argue and claimed it must have been "another man." The bracelet had originally been purchased years ago under a previous account holder. Once she saw the name on the account, she began repeatedly referring to that person as my "husband" and questioned my partner about why my "husband" was not the one bringing the bracelet in. Even after my partner clearly explained that the purchase was from a past relationship, she continued making these comments in front of other customers in the store. The interaction became extremely uncomfortable and embarrassing. What should have been a simple repair drop-off turned into an unnecessary and humiliating experience for him. A customer should never be put in a position where their personal life is being questioned or discussed publicly by a sales associate. After my partner came home visibly upset, I called the store and requested to speak with a manager. Unfortunately, the situation was largely brushed off and I was still unable to obtain the associate's name. This experience was extremely disappointing, especially from a national jewelry retailer that promotes professionalism and customer care. I hope this situation is reviewed internally and addressed with the staff at this location so that no other customer is put through a similar experience. If someone from corporate or district management would like additional details regarding this incident, I would welcome the opportunity to speak with them directly.

I can't say enough good things about Todd. I went in this weekend because I had to replace my…read morewedding ring of 25 yrs. I was having a really emotional time and he was incredibly kind and understanding about how hard it was for me. It took me two days to choose a ring similar and special enough to take its place and he was extremely patient. I never felt rushed. I also appreciate how helpful Kathy was. She informed us of an upcoming sale that was starting the following day and by waiting the extra day, it saved us a ton of money. She was sweet and I enjoyed talking with her. Ask for either one of them and you'll be well taken care of.