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Louisa True Value Hardware

3.7 (3 reviews)
ModerateHardware Stores
Closed 9:45 am - 6:15 pm
Updated 1 month ago

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iDesign Granite

iDesign Granite

(14 reviews)

The customer service with iDesign Granite was wonderful. JJ came out and measured the kitchen with…read morea laser. I was concerned about some of the dimensions when the drawing came back and emailed to ask about them. Nicole responded almost instantly and had the drafter check his drawing. He didn't have any concerns, so JJ came back out and measured with me with a tape measure. I'd misunderstood some details of the drawing, but JJ wasn't impatient or angry. He insisted that it was much better to double check if I had a concern. The installation team came out a week later with our BEAUTIFUL Brazilian soapstone countertops. They encountered a problem, though. Our cabinets weren't level. At all. They attempted to shim the countertops, but the gap was going to be too big. JJ came out and looked it over and offered to take the countertops back to the shop or store them at my house while we leveled the cabinets. I called him the next day to tell him that the cabinets were level now and they came out on a Saturday and installed the countertops. Even with us being kind of a problem customer (not rude, just had installation issues), the entire team was kind and accommodating. At first I thought JJ was the measurement guy. He was unassuming, kind to explain, and patient. Turns out he owns the company! Talk about setting an example.

I love the way my granite looks and the installers were efficient and neat, but they broke a drain…read morereturn pipe at my bar sink INSIDE the wall. The drain plumbing was detached from the countertops when they removed the old counter, so they must have stepped on it or otherwise hit it. They did not tell me that they broke the pipe while they were here and I am now having to pay my plumber 2.5 times the amount I should have had to pay to get the plumbing back in order.

Louisa True Value Hardware - hardware - Updated May 2026

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