Louisa location is now an ACE Hardware store. Don't bother, especially if you're driving from…read moreanother town. The Ace brand push broom I purchased was defective -- the handle could not be threaded into the broom head. The pitch and size of the threads on the handle did not match the threads in the head. When I returned it, the manager treated me as though I were too stupid to know how to attach the handle. She tried it on another example of the same item, just jamming the handle in a bit when it wouldn't turn in and declaring it fit for service. I patiently explained the problem again and showed her why the handle was not, in fact, properly seated. She denied the problem. Further, she refused to make it right by trading the defective item for a better-quality broom in compensation for the extra time and trip I had to make. She grudgingly issued a refund on the defective item and suggested that I was being difficult. I suggest that this is not the way for a hometown business to treat its customers if it wants to lure them away from the big-box store in the next town over.

This is my favorite place to stop in for whatever I need: tools, lightbulbs, pitting soil, and…read morepaint. You name it they have it and it's not Lowe's or Home Depot where getting a few things has you walking miles. Employees are friendly and helpful. I love this store!!

Main Street Supply, Mineral, VA, 2025. My husband is able to competently handle various household…read moreplumbing, electricity, and HVAC fixes when needed, but he always turns to Main Street Supply for parts and sometimes needed advice. Staff are always ready to suggest solutions and more often than not have the necessary items on hand for whatever fix is needed. Customer service is exceptional.

Great service. Nice small town store. Always have what I'm looking for. Very helpful.read more

Went to filll up my propane tank $20 refill and they were…read morevery organized. Paid, dropped off the tank my a fence and a nice man filled it up shortly after.

So it's my first time here wanting to fill a brand new 30 pound propane tank. Jose carried it in,…read more filled it up, and re-delivered it back to my car over 50 pounds. Also thank you for being $10 cheaper than rentals unlimited (they wanted 42$) $32 at N&S to fill a brand new 30lbs. Thank you Jose! You guys got a great employee there. Very friendly. Definitely a returning customer. JohnG

Outstanding furniture repair for 4 vinyl beach lounge chairs. Very very reasonable prices . I…read morehighly recommend them!!

I am extremely satisfied with the slings I ordered from CoastAl Patio Furniture! Matt answered my…read morequestions prior to my order and even helped with advice in the installation!

I came here as Cardinal carries both Benjamin Moore paints and Hunter Douglas shades. I had…read moreterrific help from two women who were able to select the best colors and options for both. I was so satisfied that I am now working with them on kitchen renovations, including new countertops. They are able to get things ordered and installed very quickly. I will continue to work with them on future home improvement projects, including floors and cabinets. Highly recommend.

Dianna worked really hard to try to make the end of our project successful. In the end our kitchen…read moreturned out beautifully, but we did feel like we had to micro manage everything. However, Dianna was super sweet and worked hard - she just needs some more help.

The customer service with iDesign Granite was wonderful. JJ came out and measured the kitchen with…read morea laser. I was concerned about some of the dimensions when the drawing came back and emailed to ask about them. Nicole responded almost instantly and had the drafter check his drawing. He didn't have any concerns, so JJ came back out and measured with me with a tape measure. I'd misunderstood some details of the drawing, but JJ wasn't impatient or angry. He insisted that it was much better to double check if I had a concern. The installation team came out a week later with our BEAUTIFUL Brazilian soapstone countertops. They encountered a problem, though. Our cabinets weren't level. At all. They attempted to shim the countertops, but the gap was going to be too big. JJ came out and looked it over and offered to take the countertops back to the shop or store them at my house while we leveled the cabinets. I called him the next day to tell him that the cabinets were level now and they came out on a Saturday and installed the countertops. Even with us being kind of a problem customer (not rude, just had installation issues), the entire team was kind and accommodating. At first I thought JJ was the measurement guy. He was unassuming, kind to explain, and patient. Turns out he owns the company! Talk about setting an example.

I love the way my granite looks and the installers were efficient and neat, but they broke a drain…read morereturn pipe at my bar sink INSIDE the wall. The drain plumbing was detached from the countertops when they removed the old counter, so they must have stepped on it or otherwise hit it. They did not tell me that they broke the pipe while they were here and I am now having to pay my plumber 2.5 times the amount I should have had to pay to get the plumbing back in order.

After 6 weeks, I did hear from Ed - he did have my two replacement blinds and arranged for them to…read morebe installed. I love the blinds and all is well that ends well.

First, let's be clear, they are not a local business, but rather part of a franchise. Ed…read moreRosenbaum, the principal, lives in Richmond. Mr. Rosenbaum is a salesman not a designer. Your order takes months and if you attempt to contact Mr. Rosenbaum, he won't return your calls. We began this long journey back in February. It is now August and the order has still not been satisfactorily completed. Calls and/or emails to Mr. Rosenbaum's "office" really a national phone answering service or to his cell, are ignored. He demands 80% down and now I know why. His installer, his son, told us that one of the installed blinds was defective and one lacked the hardware to properly install. Our last contact was May 29th. We are still waiting for a replacement. All in all, a wholly unprofessional operation. R. W. Wise

I tried to order off their Canadian website for over a week. When I called in, they gave an excuse…read morethat they were re-doing the pricing but I could order off of the US site. They prepared an invoice in CAD but charged my credit card the same amount in USD. They appear to be confused at best. Customer support appears to be outsourced to offshore personnel or they have hired people that can't understand basic math.

I'd rate them a 0 if I could. Have tried twice to order an item - they take your money & never ship.read more