I went in because my phone wasn't working and they were swift to fix the problem .The people there…read morewere amazing would come back again

Found this place by Google Map search and/or Yelp as I didn't want to take my phone to Verizon (why…read moreI'm not sure now). A couple months later, fairly sure that wasn't the better decision. To be fair, I messed up my HTC10 somehow; I think moderately wet hands cause my screen to start not registering touches in vertical bar patterns. After dealing with this for a few months and it not getting any better, I thought maybe just the screen needed to be replaced. Again, to be fair it's possible more needed to be replaced. So I went in and asked about a screen replacement and noted my general problem. I was more led down the line of how much my phone was still worth almost as if to say if I wanted to sell it, though ultimately noting that it was worth repairing. I put down the first half of the cost and came back a couple days later after the part was ordered online from a random supplier of phone parts. An hour or so later I came back with my phone all put back together, paid the rest of the cost and went on my way. Over the next day or so the "new" screen started to have some dead spots and continually got worse over the next few months until now where it's pretty much useless. Again, it's possible something else in the screen was damaged and a new screen just put a band-aid on it. However, I don't believe it was well repaired as over the last couple of months when a spot or section went bad, some good jiggling or tapping of the phone would get it working again. As well, even from the start, the "home" button in the bottom center was not well placed back in and was offset from where it should be. Also noticed I was fairly easily able to slide in a business card or thin paper between the screen and metal body to try to reseat the "home" button. So, the repair didn't come back looking like new and to me wasn't a good quality repair. It might be more of my issue, but I struggled to stop by this place with the way the hours are set and ran out of my 14 days from repair to take it back in at no cost (at least according to the receipt). I called once in there and left a message only to never have it returned, I could have been more persistent, but I don't have time for that. I only give a 2nd star here as at least the work is done in house and with decent looking equipment. Maybe it was just that I had an off phone (I think HTC10s aren't too popular) so if you've got an iPhone or an easier repair it'll work for you. But for me, it didn't work and I don't think the quality of the work was very good.

they messed up my phone when I got it fixed my cameras don't work or my call speaker either and it…read morewas a 2 day policy so my hone cant even be fixed so im just walking around with a broke phone

From the owner: Broken screen, water damage, bad battery, no charge? We are you one stop phone, tablet and laptop…read morerepair shop that leaves money in your wallet!

Worst service ever. I downloaded yelp just to give this bad review. They said it would be 48 hours…read morefor diagnosing the problem on my computer but after 2 weeks I hadn't heard from them. When I called and left a message no one retuned my call. So I just drove over there. The lady working in the store got mad when I came to get my computer. She said she didn't have enough time to look at it yet. I took it to cyberline on electric road and they fixed it in 4 hours. I would not recommend roanoke computers to my worst enemy. Awful, awful service

From the owner: Repair Computers, Mac, iPhones, iPads, Samsung and others type cellphones and tablets.read more

I have always had very good service from the Verizon wireless store on Orange Avenue. The Verizon…read moreowned store at Valley View is a nightmare - over an hour wait, in the midst of the pandemic unvaccinated staff not wearing masks, mistakes in programming my phone (I had to come back) & upsetting all the time. The Orange avenue store listens to my needs including what I want to spend & even took care of ordering a new cell Helmut for me. The staff is friendly, helpful & I will continue to give them my business.

We visited here yesterday to upgrade our phones. It was a disaster, first off their credit card…read moresystem was down so they couldn't accept them. They helped my mom get a new iPhone 6s but they didn't help her set it up or anything! They just handed her the phone and sent her on her way, after we had to go to an arm and get out cash because their system wasn't working. Then they tried to help me get the same kind of phone, first they were out of the rose gold phones, which is understandable due to it being the first weekend the phones are out. Second, I owed $183 on the phone I had. I was prepared to pay it, but because their credit card system was down they couldn't let me upgrade. Plus, the manager there said even if I paid the amount I owed I would still have to wait a month before I could get a new phone. They also told us that it was all of Virginia that the credit card system was down for Verizon (WHICH WAS A LIE!) So we decided to go out to the valley view store. They helped us tremendously! I got a new phone, they helped my mom and I both set them up and even threw in some extras! I would not recommend this Verizon store to anyone! Go to a corporate store not an authorized dealer!!

Over the past couple weeks I have worked with Jamie on problems I was having on my MAC All In One…read more He could not have been more patient & professional. He was very knowledgeable & corrected all the problems. Thank you!!

I am some what family and they Screwed me over. I got a computer and asked Chris to call me about…read moregetting another . He never did. I just wanted a computer that had a light on key board, I am old and can not see.