If I could leave 0 I would. First, while the time range was 5-13 days, I was told it would be less than 13. 2x I was told delivery was coming, but never happened. On the last possible day, it finally arrived. Then, a rug was missing and I noted it on the form and was told by one of the delivery people that it was in a box. Well, when I got everything opened, of course the item wasn't there so I immediately contacted them. After weeks of research I was told I never noted on the form so claim was denied. Um... guess they can't read. DO NOT USE. WORST CUSTOMER SERVICE!!!!! read more

I used JK moving for two moves the past month. Both moves were done expeditiously, nothing got broken (a miracle) and all of the crew members, from the coordinator to the shipping crew and delivery crew were super amicable, super help full and everything was done in a timely fashion. Would recommend them 100%. read more

Gentlemen came over to give a free estimate. We informed him that we are price shopping and will be considering 2 other companies. We asked for a written quote to send to my company for payment. The JK employee informed my wife he needed a card for the reservation to get the quote and there was ZERO obligation if we found a cheaper company. A week later we found out the stole $250 as a deposit. We called to inform them of the mistake and they, without missing a beat, jumped to the non refundable script. Having to call my CC company to dispute the charges. The JK stands for Just Kidding about the free estimates it seems. read more

Very fast and efficient. I hired JK moving because they were the service my apartment building gave me a discount for using, and I was very pleased. I emailed Wendy over the Christmas holiday, and she promptly got back to me the first Monday after the holidays. I guess a lot of people don't move in December, which worked out for me because they were very available for when I wanted to move, told me everything I needed to do on my end, and took care of everything on their end. The whole move went by without any problems (and as someone who frequently moves, it's very much appreciated!). I highly recommend Miguel and his crew. They are fast, courteous, and were very respectful with my things. read more

Everything was going well until AFTER our final payment was made, (shocker). When the driver/truck pulled up and the driver had a problem opening the door to where our belongings where because the truck was packed so full with 2 other families belongings, we knew this couldn't be good. We were correct, two of our dining room chairs had been crushed and were damaged, the backs had cracked and the wood was chipped. JK was fast in getting back to us and telling us where to find the claim forms and telling us how sorry they were. Long story short, a $24 check was sent to us for their mistake stating we did not sign up for the coverage needed to protect our furniture in full. What did we pay this huge moving fee for?? It's a shame because we trusted this company with our valued possessions. read more

Just awesome once again. Have used them 5 or 6 times now and excellent every time for my local office and home moves. Estimate was on point. Miguel and his crew were polite, professional, fast and most important - CAREFUL! Everything was wrapped professionally and carefully and the move out and in was flawless with no damage to either home or my possessions. If you are honest, accurate and reasonable with your estimating and your expectations, you will not be disappointed - but realized, they do charge by the hour - so if you facilitate speed by doing any number of things, like proper prep, you will not get a surprise in the end. I hate to have to say this but picking a moving service is about picking the least worst option - just like Presidential elections! Keep your expectations in line and you won't be disappointed. JK isn't the least worst choice - they are the best choice and compared to other movers I have used, JK is in another league. The professional league. I will continue to call on and refer JK movers - they do it differently! Thank you! read more

I called JK movers at the suggestion of my realtor and she did not steer me wrong. They agreed to move me on short notice which was huge in itself. They showed up on time and moved all my crap out in less than 2 hours. Most impressive was that they wrapped EVERYTHING in pads -- even my crappy hand-me-down chairs were swaddled like they were the Baby Jesus hisself. I wish the last mover had done this. Maybe I'd still have my stereo system. But I digress.... The JK moving crew was fast, friendly and professional. If you need to move in the Metro area, give them a call. read more

JK movers did an awesome job from start to finish. First off I had three friends recommend JK and I was not disappointed. The quote wasn't the most expensive and wasn't the cheapest. Unlike many moving companies they own their own trucks so you're not using a broker that is farming your move out to some random trucker. The contract was well written and up front with all moving costs listed. I paid a $250 deposit to hold my place and to schedule a pickup date with the rest due upon arrival of my furniture. They also take credit cards and do not charge you a fee to use the credit card like many other companies I spoke with did. I was moving from VA to CO and was given a 3 to 14 day window and JK showed up within seven days. The driver called several times to give me an update on where they were at so I could be there when they arrived. I see that there are several pictures on Yelp (JK Mover reviews) with people showing their boxes crushed but lets be clear as to why they were crushed. They could have been mishandled but the more likely cause is that they weren't packed properly. When packing boxes they need to be filled to the top. If you leave dead space of several inches they are more likely to be crushed when the mover stack them up in the van. I packed all of my stuff and not ONE thing was damaged or broken. In fact the movers asked me who packed my stuff and I said I did. They then proceeded to compliment me on doing a good job. The movers showed up on the scheduled day at the correct time and moved everything out in an hour and fifteen minutes. They wrapped everything with blankets and stretch wrap. When they unloaded it took the an hour and forty-five minutes. All boxes were numbered and checked off as they were accounted for and no boxes were crushed. Moving across country is stressful and JK did a great job. I will definitely use JK again if I find myself moving across country again! read more

This was my third time using JK and it was my least happy -- by far. Despite another great first impression, the crew packing me was a bit rushed and moved really quickly. While the set-up was clean and they were done in record time I was concerned about the shape of my things one the other end. For me this was a move into JK storage and then a move to NYC. The storage phase was excellent -- as it was last time I used JK. As well, the customer service was whenever I called to update them on my move date and ask questions. The disappointment came on the move-in to New York. As things were unpacked we found several things that were broken/damaged. I was honestly not surprised given how tightly everything was packed. Scuffed wooden chair arms, broken crystal, lamp destroyed and another lamp damaged. I completed my claim form (I had purchased insurance through JK) and was not at all satisfied with the result. Despite a number of damaged items I was only given a portion of my claim -- less than 50%. Overall I would say go with JK for your move if you're going local as they hope you'll come back and use them again. If you're moving outside of DC do not use JK. A sad final experience with a company I thought would have been a 5-star mover. Disappointing. If you do go with them be sure to call their customer service immediately if the packing crew is moving too fast for your comfort. Remember, those are YOUR belongings and you have every right to tell them to move slower and take better care. read more

Terrible. Received a quote and move date, agreed on both. Then they call me a few days later to say they misquoted me by several thousand dollars and they wouldn't be able to deliver my items for nearly a week. We agreed to cancel based on the new quote. I'm still trying to get my $250 deposit back nearly a month later. I get dismissed on the phone, telling me they'll get back to me. Horrible customer service. DON'T USE THEM!!!! read more

I have used JK for multiple moves including my office (20,000+ square feet) and multiple homes locally and across the country and each time the service has been outstanding. These moves have occurred over the course of 12 years and we have had the same movers at most of the (residential) moves. This is a testament to the quality organization they run. Nowadays, how many companies can keep great people that long!?! I strongly recommend this company. read more

JK Moving helped move my company from one office to another in DC. The move was as easy and hassle free as humanly possible. We had a team of ten movers who quickly and carefully moved all our furniture (for 30 employees). I would recommend them for anyone who is looking for an extremely professional moving company. read more

Horrible move, unresponsive customer service, unresponsive executive team. Management now involved in resolving our issue. read more

Initially JK manager came to my house and gave me a quote in a very timely and professional way. The trouble began after hiring them. Could not get in touch with the main contact I was given. He literally never answered an email unless I included his boss on the mail as well. During the move the packers seemed to purposefully do exactly the opposite of what I asked. ie: Art was mishandled and packed without padding (for an international move!). One piece of antique furniture I found balanced precariously on a box and another piece of home made furniture was taken apart even after given specific instructions not to do so. Communication problems continued throughout the move and the movers on the other end (who were very nice) also told me they hadn't received all the paperwork from JK and couldn't get a hold of them either. I have moved counties four time now and this was BY FAR the worst experience I have had. I would never recommend JK to another person. read more

Will never use again.. JK Moving packed our belongings and stored them in their climate controlled warehouse for 6 months. The costs were higher than other estimates. We bought insurance from them that was to cover loss from any reason. They LOST approx 20 BOXES and damaged several pieces of furniture. They could not find the missing boxes. They refused to pay to repair the damaged furniture. We are still discovering missing items that we did not realize were lost within the 6 month claims period. They did NOT deliver our belongings on the day they told us they would. Will never use again. read more

I paid a hefty sum for a local move, but it was money well spent. The moving team was on time, professional and fast. In 4.5 hours, they loaded the truck with all of my furniture, drove across town (through lunch hour DC traffic, mind you!) and helped me set everything up in my new pad. Halfway during my move, I received a check-in call from headquarters, which was much appreciated. They made sure everything was going according to my satisfaction. I already had all of my stuff packed, so that certainly helped things along, but they were very careful with my boxes and added ample padding and protective wrap to my furniture to make sure it didn't tear or dent en route. As mentioned above, they definitely are pricey, but I found them to be worth it! read more

Bottom Line: We are pleased with the JK move and all the people who helped us. It was quite a task as you had predicted from your estimate. It took the 5 packers 10 hours to pack everything and they were not goofing off for one minute. It will take us weeks or months to unpack, but so far everything has arrived in tack that they packed. The 8 moving men also worked exceeding hard and were very competent. When it got to be after 1 p.m. and they hadn't taken a lunch break, we asked Carlos if they were going to break for lunch. He said "No". We asked if we could buy their lunch and he said Yes so we did. They worked from 8:30 a.m. until 8 p.m. and would have collapsed had they not had some food! Most items ended up where we wanted them. The furniture we wanted in the Basement Rec Room would not fit down the steps, so we had to re-plan last minute and some boxes already down stairs will now have to move back up; however that is not their fault. Near the very end we just had them place boxes in the dining room where we had no furniture and we'll have to get them to their proper place later. All said and done, we are pleased and it went a whole lot better than if we had try to do this ourselves! read more

Lost items that were moved from one location to the next, damaged walls and floors during the move and were not upfront with total costs. This was for a LOCAL move, not interstate. I'll have to agree with Ben B., in his review. This wasn't my first time using JK but it is my last. The moving crew was unprofessional (had one lady LEAVE the job for 2 hours to return later). As things were unpacked we found several things that were broken/damaged. Scuffs, broken items, missing items, the list goes on and on. If you do go with them be sure to call their customer service immediately and inform them of ANYTHING that you are not happy with. read more

Sadly I don't think JK Moving was money well spent. I recently completed a cross country move form VA to CA, and JK pretty much took my money, my things and didn't speak to me for close to 3 weeks. When I reached out to my move coordinator two times in that 3 week span for an update she was rude and snippy. (Shirley for anyone that dares to use these people.) I was paying double what some of the competitors quoted me, and I did that because I thought JK was reputable and had great customer service skills. Well the duo I got pared up with did not. John, the sales man behind my move, after he got the deposit I never heard from him again. Cool. Finally, on the day of the delivery one guy shows up to unload all of my stuff. Which included two couches, two chairs, two beds, 50 boxes and a 200 lb mirror. One guy? Hm, good luck with that buddy. What a let down. Do your research and keep JK out of the options for cross country moving. read more

We used JK a few weeks ago. Never again....the estimate they provided to my husband was off by about $800.00. A crew of 5 showed up with one person floating around and the second on her cell phone. The movers moved/drove exceptionally slowly in order to ramp up the price and increase the hours. We tried to call the office/associate to get help during the move as there was a language barrier with the moving crew. No luck..and no calls back.The company was no help when my husband followed up with them and they charged my card without authorization for a second amount. Do not use them there are lots of much better companies out there. read more

Taking care of America's Veteran's yesterday, today and tomorrow, as well as all families and single persons needing their services. A truly caring full service company committed to a beyond exceptional moving / relocation experience. I salute the fine men and women of JK Moving Services for their values, dedication, and trust they hold when handling your memories and other household goods. As a follow up; they were more than readily available to answer my myriad of questions and always with the smile coming through the phone conversation. I felt like I was the only client that mattered although I knew better. They picked up my household goods on the day they said at the time they said. I received a call making sure the pick up went well then given a window for delivery. When I received the call for delivery and confirmed the day and time they were not only there when they said, they actually were a bit early and apologized but asked if it was okay. WOW apologize for coming early in 2015.... never thought that would happen. They placed my items where I requested and seemed like they were here and gone in the blink of an eye. What a refreshing experience from start to finish............. It seems I spend a lot of time waxing nostalgic for customer service of days gone by... JK moving sets the bar and should patent their customer service abilities. read more

We had an excellent experience with JK Moving Services. Would highly recommend them. Four folks came to move us out. They were polite, kind, efficient, and extremely careful. They wrapped our furniture and packed our kitchen. It took less time to deliver than expected which was great. Three of the same folks unloaded. It look less than 1 hour. They unwrapped everything, reassembled what they had taken apart, and were happy to move things anywhere we asked. The move director, Edgar, has been working for the company 16 years. He packed the truck like a master. Seriously, these folks took better care of our furniture than we would. We did back in heavy weight boxes mostly, but not a one looks damaged. Very happy. And I've never said that after a move before! read more

We hired JK for an interstate move from VA to TX. I am so pleased with our experience. Louis came to our home for an in-person estimate. He was so professional and knowledgeable and made us feel confident in the company from the beginning. We received estimates from multiple companies ranging from $2,000 to $10,000. JK came in around $6,000 and we felt that it was a great price for such a professional company. Once we signed the contract, we worked with Theodore on all of the final details. On the day of the move, Theodore called and texted to check in to make sure that everything was going as expected. Louis stopped by to check on everything and so did their training manager. Our driver David and his team were great. They were very professional and made sure to cover all of our floors and protect our house. They also took great care to protect our furniture and belongings. They arrived in Texas during the promised delivery window and did a great job unloading everything at the destination. Theodore made sure to keep us updated on the delivery date and checked in again while they were unloading the truck to make sure that everything was going smoothly. Overall it was a great experience and I would highly recommend JK for long distance moves. read more

I recently had to move my company office during the week between Christmas and New Years. Since I have not moved my firm in over 20 years, I was not looking forward to the move and faced it with a certain amount of trepidation. In addition to all of our computers, servers, and furniture, I also had a number of personal fragile antiques that I was worried about. After reviewing many bids we contracted with JK Moving Services and the move was pulled off with no problems at all. I felt I felt very taken care of by all of the JK Moving crew. Our move manager Kurt allayed all of my fears, and was there at the start and the end of the move. All of our electronics were moved without at hitch and we were able to dismantle our offices on December 28th and we were fully set up and ready to work on the 31st. I found this nothing short of amazing in the middle of the holiday season. And, my antiques- two pieces which had neon- were in perfect shape. The extra services that JK provided- helping us get rid of old electronics and furniture made all of the difference in the world. It spared me the headache of trying to find a recycling center that would take my old printers, phone systems, and outdated hard drives, and I felt good knowing that my excess furniture was being put to good use. While I am not contemplating another office move anytime soon, there is no doubt that I will be using JK again, and I will happily refer them to any business that is considering a move. In an industry that is full of marginal operators it is a delight to find a professional organization of JK's caliber. read more

We found that our stuff was so tightly packed in the garage, and that we could not locate some things--like my tax records for preparing CY 2010 taxes--that we rented a storage locker nearby (10x15'). Many of the items were clearly labeled (Master BR, Bathroom, etc.) but still ended up in the garage. So I took the day and moved boxes to storage that we won't use during the six months we are renting (while we build a home on our 2-acre mountainside lot) and now we can find things because we're much better organized. Still no broken items found, but in their effort to pack the garage tight JK Movers did not pay much attention to the labeling on the boxes. Thus, the overall score for JK is 3.5 stars. read more

The estimate person was great! All but one packers/loaders were very good. Delivery however, was a disaster. They insisted to come late in the afternoon and the crew for delivery was rude and obnoxious. They damaged both my beds and dressers and nightstand. Despite my talking with operations office and customer service numerous times, nothing was resolved. I being a conscientious person did not submit claim for replacement but only for repairs, they still deducted the $500 claiming that was my deductible! What they paid me would not even buy one railing of my Japanese platform bed. Terrible will NEVER ago with this company again. read more

It was a 103 degrees on Friday, 23 July 2010 (moving day), and the four man team had great attitudes and did a fine job. The foreman called for a small truck to load the few items that did not fit into the first truck. We moved out of a 5 bedroom house to a 3 bedroom townhome. Only a cheap bookcase and a cheap 30 year old desk were damaged. I am not worried about either items. The big, glass china cabinet and piano and all the other furniture was well paded and packed for protection. I provided lunch, lots of water and a tip for each of the four men at the end of the 10 hour day. I was quoted for 8 hours for the move and an hour in transit, so the estimator was a little off. By the way the estimator was very professional and efficient. Though I cannot write about moving out of the area this local move went well. read more

Absolutely could not be happier with our moving experience! From start to finish Yovani and his team were kind, friendly, and respectful. Everything was photographed and inventoried so we had a detailed list of what went into the truck. They wrapped our banisters, molding, and laid down padding on our stairs and hardwood floors. They were fast, efficient, and fantastic! We were able to have our things stored in a container while we transitioned into the new house. We liked them so much we requested the same team for moving day into the new house and it was WELL worth it!!! The team remembered everything they packed so they were able to move fast and efficiently to put everything in it's place. They made sure to ask our opinion along the way to ensure we were happy and made changes and rearranges whenever we asked. Everything was handled with care and attention. Their system is unmatched! We had a bingo sheet to cross off each time a piece was brought into the house so we knew that nothing was left on the truck. Would HIGHLY recommend. Ask for Yovani and his team!!!! read more

JK's team was fabulous during my relocation from NoVA to Connecticut. Every person was very professional, responsive and worked with me all the way. I will definitely become a JK repeat customer! read more

Their guys worked hard but one of them was young and clearly not as trained as the other two. He left two decent sized nicks in the walls of our new home. They also damaged a desk. Although the company was good enough to call us and ask us survey questions about our move -- and we told them about the damage -- the visit from a handyman to fix said damage that they promised would happen never materialized. UPDATE: JK sent a very competent handyman who fixed the damage and even left us with a can of touch up paint. Glad to see they corrected the issue. read more

Great experience, courtesy, on time, professional and handled all my furniture with the utmost care and respect! I highly recommend them! Thanks JK Moving read more

I heard about JK Moving Services on the radio so decided to give them a try. They were very professional and gave a good estimate. The gentlemen were very professional, covered everything as to not scratch anything. When it was completed my husband and I were more than satisfied with JK Movers. Vicki Kelly read more

I was very hesitant to leave a review since I used JK Moving services about three months ago. After reading other reviews though, I wanted to share my experience. Bottom line: if you can, I would research other companies before using this one. First off, the person who did my estimate was almost an hour late. I suggested he push the time back because evening traffic in the DMV area is very hectic. He pushed the time back a little but he was still very late. I rushed home from work to meet him so I was frustrated but it happens. During the estimate, the person told me that he wanted to help me save money so he suggested that I do not spend the money for extra insurance during my move. I thought that was a nice thing but if you are presented with the option not to take any moving company's insurance, do NOT agree to this until you check with your insurance company first. My decision to not use the company's insurance came back to haunt me. I started to feel uneasy when a JK representative called me to get my credit card number. I already gave it to the person doing the estimate and they lost it that quickly? I blew it off but I didn't feel completely comfortable. Fast forward to moving day. The movers were nice enough but one of them broke a piece of a mug I had for almost a decade. The mug moved from Germany and Tampa with no problem but somehow this guy broke it before he even packed it. When I received my final estimate, it was $800 higher than I had anticipated. I wasn't concerned about that so much but when I was told the original estimate included the movers only packing a few boxes, I was angry. Afterward JK Moving told me there was some confusion and asked me if the movers said anything about having to pack my stuff. If this is such a major thing that would add hundreds of dollars to my estimate and be an issue for the moving crew, I would think the company would've ask for clarification beforehand. Also, I was asked for my credit card number for a third time since I started working with JK Moving. Well, my stuff arrived to Georgia and one of my high value items was broken. When I brought it to the company's attention, the staff was very quick to tell me I opted out of the insurance. They were right so a beautiful dish I had for over ten years was gone just like that. The one positive thing I can say is I learned some valuable lessons during this experience and I will be better informed for my next move. read more

Through my various jobs, I've worked with and around JK Movers for about the past 5 years through the NoVA area. I've seen the best... and the worst. On the good, the movers are on top of their game, professional and on the dot. They're super efficient, and really impress. I've seen them pack up entire office building floors in a matter of hours and unpack it all within the same day. Left me quite in impressed over several dozen moves I've coordinated with them while on the job. On the bad? Well, let's just my last experience with JK nearly put me in the hospital. They were unloading a truck at work, and one of the JK Movers didn't bother to pay attention to his surrounding and ultimate ended up ramming a nearly 2,000lbs package into me, causing injury and severely bruising my arm. It left me out of commission for nearly a week. Accidents happen, but the mover didn't even have the courtesy to apologize or even seem to think it was an issue. But that was one enmployee, not fully represetative of the entire company. Things happen though, and were it not for that, I'd easily have no issue giving a higher rating, but I'm satisfied enough when I've seen them on the good days to still give them a positive 3 stars given everything I've seen in the past. read more

We recently used JK and had a good experience . The crew was on schedule and very well trained , when I saw how they worked , I was relieved. Moving can be stressful wondering what fragile items will be broken. Watching the guys pack the truck was impressive. We lost one glass from our stemware. Some minor scratches on dining set. The quote was very close to actual cost . The area that could be improved is I needed boxes lots of boxes. I would recommend the moving coordinator be in charge of reserving my boxes. When I drove there for boxes they were out? The coordinator called to tell me the movers will be there at a certain time? Is this really a job? This is like a wedding coordinator telling me when to go to the church! read more

Highly professional with exceptional team members, JK moving services makes the daunting task of moving a piece of cake. Starting with Joe Modes and Helen Hester on the front end of the experience and finishing with Herson and Lissette Orantes and their crew on the back end, the only way to move is with JK. read more

My move was pretty complex because I was downsizing and needed temporary storage for staging my existing home during its sale and for facilitating the move to my new home. In addition, the house I moved to is on a dead-end street that's very narrow, so JK had to maneuver smaller trucks in to make things work. My experience was great - from working with my move consultant in setting things up - to working with the crew to direct specific placement of boxes, furniture and odd and ends at my new house. Everyone I worked with was efficient, professional and accommodating. One of my biggest concerns was getting all the workout equipment in my home gym safely transported to my new house. I had disassembled most of the equipment in order to get it ready and left some equipment intact. I wasn't prepared for the level of protection they provided for the equipment - it was so heavily wrapped up in pads and shrink wrap I couldn't tell what was what! Everything made the move in perfect working order. I had several companies quote on my move and while there were quotes that were less expensive than JK's, I felt that they had the capacity to handle the move the right way. For me, the thought of moving is stressful enough that I didn't want the added worry of loss or damage. I don't plan on moving again any time soon, but if I did, I'd use JK. read more

I am a Realtor in Maryland, I have referred JK Moving services for over 10 years. I refer them because my clients are always happy with the service and prices. It is important that when I refer someone that I can depend on them, because they are a reflection on me. JK Moving is Great. read more

Horrible experience and would never use again. Fairly large move to new house, they broke multiple items to include a very expensive lamp $500+,,put in claim only to have it rejected after the movers promised I would be reimbursed. They do not present you with the option to buy coverage until after the move is complete. The box to select it was already "prechecked" for me. I did not have an option to select any coverage. The moving lead mentioned to put in writing that the lamp broke and obviously acknowledged that it was their mistake. I appealed the claim decision and they still refused to pay. A reputable and honest business would have at least done something partial refund or anything. They refused to reimburse even 1 cent. I would not recommend. I hope the $500 they get to keep is worth ruining their reputation and all the negative reviews. read more

Working with this company was horrible and I had the move from hell. First, no inventory list after 7 days. I had to call and ask for it several times. When it finally did come, it was so vague, e.g., a box marked "Master Bedroom." Then, lots of damage from the move in and out of storage, including lost bed and TV remotes. Even when claim damages were reimbursed, the amounts given were far too low (e.g., $250 to repair a gouged dresser.) They left a dirty handprint on my mattress!! Yuk! Customer service is awful--weeks of nagging needed to get them to respond. I would NEVER recommend this company to anyone. read more