As part of my role, I am responsible for ordering catering for meetings and events, and Jimmy John's is always at the top of my list. Their team is consistently professional, helpful, and reliable, making the ordering process easy and stress-free. The food is always fresh, delicious, and well received by our attendees. They offer a great variety of sandwich options and catering selections that accommodate different preferences and dietary needs. What truly sets Jimmy John's apart is their exceptional customer service. They are always accommodating when I have special requests or need last-minute catering arrangements. Their staff is friendly, responsive, and goes above and beyond to ensure every order is accurate and delivered on time. I highly recommend Jimmy John's for catering needs. Their quality food, outstanding service, and commitment to customer satisfaction make them a trusted partner for our meetings and events. read more

Very fast accurate service. The sandwich was great. Staff not real friendly but most importantly the sandwich was great.

General manager is amazing! I ordered for delivery and I was mistakenly given a different order by UberEats. I called JJ's directly and the general manager brought me my correct order himself within 10 minutes. I am so impressed! read more

i doordashed a sandwhich and it came with mayo, i didnt ask for mayo.. i could be allergic

- the veggie sub comes with nearly nothing - I thought i want to eat healthy but man, there is nearly nothing in the sub ! There is suppose to be avocado in there, but nope! A couple slices of cheese, cucumbee, and tomato costs $7??? Never again! read more

Jimmy John's - Legit nothing in veggie sub.. such a scam - Sandwiches Near Me - Bellevue, Washington

First off I was stupid and didn't take a picture of the wrap I got. That being said I got something that isn't even what I ordered and it took over an hour. What I did get was basically a bland Turkey wrap with nothing of what this add says it is. No chicken, no dressing. I'm honestly curious what it even was. I can no longer use JJs since it takes close to an hour and a half every time I order. The order gets processed fast, but the length of time it takes to deliver less than a miles is insane. I could just order door dash and have everything here in a reasonable amount of time. Who even runs this locations?! You're ruining the entire business model for all JJ locations. Not only that, but on one occasion the food was just left at a curb in front of our business.... Thank god an employee saw it happen and grabbed it. DO BETTER! read more

Jimmy John's - This is NOT what I got...... - Sandwiches Near Me - Bellevue, Washington

This is the closest JJ to my office so I order delivered (that used to be free?) from time to time. I've worked at this location for about three years and the sandwiches have consistently gotten worse. Today, as with the last few times my sandwich wasn't cut in half as requested and was missing onions. The overall taste isn't that great either which is a bit unsettling. Probably won't order any time soon and hope they work out the kinks at this store. read more

Jimmy John's - Sloppy and missing toppings (I cut in half myself again) - Sandwiches Near Me - Bellevue, Washington

You would think after a year that maybe I give JJ's another chance. What was I thinking?!?! They are still not freaky fast and have always taken at least an hour to deliver. When you call there is always an excuse - "oh well she has 9 orders she's delivering, or we ran out of bread and now we have some..." Here's a suggestion - if you say you're freaky fast, actually do it. Don't send your delivery person out with 9 orders if you know they won't actually be able to meet your customers expectations. Just don't go to JJ's - there are other options. read more

I ordered at 11:30 for delivery and my food never came. I called and he acted like he couldn't see my order but then he refunded me. Was rude no apology. Lost my business over this. read more

I want to give big props to the employees of this location! I ran in for a quick sandwich and parked right out front I didn't see any signs that stated no parking. While waiting for my sandwich one of the employees seen the parking enforcement pointing at my car. She asked if that was anyone's car and I quickly ran outside. There was a sigh that said "no parking" however it was covered by a large tree. He instructed me to move inside to their parking lot (which I didn't know was there). After I had made a loop around for a spot; one of the employees came out with my sandwich. So I didn't have to park again and go inside. Thanks for looking out for you customers and providing great customer service Jimmy Johns! Also thanks for a great tasty lunch! read more

Placed and paid for an order for pickup. Drove 20 min to location which ended up being closed. We were supposed to bring food to my elderly parents and have a hungry toddler. Absolutely unacceptable! read more

They need to learn how to make unwiches. I barely had 1 peice of lettuce and could hardly eat it because the whole unwich fell apart. They also forgot to put hot peppers on my sandwich. This was one of my saddest experiences at Jimmy John's. read more

Jimmy John's - Unwich - Sandwiches Near Me - Bellevue, Washington

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Bread was hard and tasteless. Very expensive for a small sandwich. I've had much better elsewhere.

No different than other locations, because all of them are honestly awesome! Not sure why there are more negative reviews than ones like mine; I've never had an issue with anything they make. Plus, always, ALWAYS, friendly there. Good vibes make my day. A fresh sandwich is even better. read more

Hello, The delivery driver delivered this to an Urgent Care Facility. There is no issue with delivering this item to the front desk, the person it was for actually works in urgent care. PLEASE DO NOT CUT THE LINE AND DROP IT OFF AT THE CHECK-IN DESK WHEN THERE IS AN ACTUAL SICK PATIENT CHECKING IN. That is extremely unsanitary for the person who is receiving the food. That is extremely inappropriate for the patient, who is checking-in & food is thrown next to them, while seeking medical attention. I am sure that this would be no issue if the patient was picking-up take out. However, DO NOT JUMP THE LINE & INTERRUPT A PATIENT AS THEY ARE SEEKING MEDICAL ATTENTION. Also, no words were exchanged. The delivery person just dropped it off, it was not even known what was dropped off until much later. You also just threw food on a place where multiple sick people are sitting, leaning, bleeding coughing on. If they would have waited in line, someone could have taken the food and placed it in a clean. read more

I've fallen prey to the fastness of delivery they offer. Too bad their sandwiches aren't as good as their delivery. I've ordered enough times to realize that this location consistently has a problem with their over done bread. Why? Why I ask? Is it too difficult to not over bale your bread when you're a sandwich shop? The first time I called and complained, the second I let it slip and the third I have to write a review. Maybe I just get them on an off day? I don't know. The key to a return customer is consistency of product. I'll definitely remember this the net time I'm hungry and need some lunch. My usual is #9 the Italian- cost $8.00 I add chips for $1.75. The sandwich is a decent size for the price as my only item to fix would be the bread. They do have other options for bread- When baked right I like the sub sized bread. read more

Jimmy John's - #9 Italian and Jimmy Johns thick potato chip - Sandwiches Near Me - Bellevue, Washington

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THE nicest service! Truly my favorite place to go after school! Amazing people! Amazing place!

Stopped in for a sandwich to go. Quick service, food was good. The staff was friendly. I can't speak to the delivery service, but in person it's just fine. read more

I would avoid this Jimmy John's location at all cost. I order from this shop almost daily. I work in an office complex that they've delivered to, most of the time successfully. However there are times where the delivery service is horrendous. Today is one of those days. Not only did they not deliver to my office they delivered to a neighboring building. I didn't notice until I called the store to inquire on an order that was taking over three hours. The gentleman who picked up was not only rude but pretty much told me to go try to find it on my own. Completely unacceptable! I will purposely take my business to another retailers and not Jimmy John's. Big mistake! read more

Took them 35 min to deliver couple sandwiches two blocks away from their store location I called and spoke with the Manager read more

Incredibly rude employee. I'll never darken the door of this place again. Don't know her name, but she was blond, female, VERY millennial, and had a mouth like a drunken sailor. I made the mistake of asking her for a bag for my to go order. She turned and walked away from me. When she returned to the counter, I asked her again for a bag. She pointed down to the counter next to her (a lower level than the service counter) and said loudly, "You're SUPPOSED to do it yourself. The bags are right there." The pile of bags had a large stapler on top of it, and was actually stashed half under the counter. I only noticed it when she pointed it out. Apparently you bag your own food at Jimmy John's. No problem. I put my food in the bag and walked out without a word. As I passed the front window, I looked in and saw her and her co-worker staring at me and shaking their heads as they talked, like I was some sort of idiot. I walked back in, put the food on the counter and told them to keep it; I'd contact customer service about it later. As I walked back out the front door, the blonde yelled "f*** you!". Even if I'd been the typical rude, entitled customer, or had gotten loud, that sort of behavior is just not acceptable. Especially when a Panera store and a Subway store are literally less than 100 feet from this location. Good riddance, and I hope this young woman gets used to a life putting lunch meat between onto pieces of bread behind a counter with that attitude. read more

Its clear to me after a couple months away nothing has changed. The manager should be ashamed of himself. He is extremely rude to customers. He is disorganized, incapable of running a store let alone LEADING a team, and a complete cunt. read more

I order online and mark everything the way I want it, unfortunately not once, not twice but the last 3 times the order has been wrong missing multiple customizations, I even use the reorder button check it twice and submit. The incompetent workers with 1 job to make a sandwich, just can't seem to figure out how to add onions and oregano to a sandwich. I know it's a big ask to make freakishly fast sandwiches without freakishly ridiculous mistakes but I will not be returning to this location. read more

Very good and fast food. Ingredients are fresh and prepared well on the sandwich. Open seating most of the day, but at lunch it gets busy.

This location refused to serve me the other day. When I came in to order a sandwich, they asked if I had a mask. I apologized and told them that I didn't. Haven't worn one in that shop for the past year and they've never said anything (I go there at least once a week for lunch). They then called over the manager who was pretty rude about it. Told me I wasn't allowed in without a mask. I literally don't even own one. Already had covid, not afraid of it + have natural immunity, don't need one anymore. I would have happily put one on for the 1 minute I would have been waiting however they didn't offer one either, just turned me away. The silly thing is that I couldn't even hear them talking. They were behind a glass divider and were mumbling through a mask. Just rude customer service all around. Like they didn't even care that I was a regular customer. Nice work boys. read more

OK. Shame on me! I was hungry for lunch and wanted food delivered. I thought I would give Jimmy John's another chance. Guess what? No chips. Hello? How hard is it to send the complete order? I asked for a cookie as a compensation...wait for it....No, we think sending the chips (they forgot to send) is enough...so sorry....Yeah, well, time to look elsewhere. If you need to get a lunch, look elsewhere. You've been warned. :( read more

Food is good but don't expect a lot in terms of hygiene at this location. Hair nets are optional but hair is guaranteed in your sandwich :)

1.5 hour wait on a mobile order that I ended up calling and cancelling when the employee that answered told me it would be at least another 20 minutes, if not more. Employee obviously did not give a rip about finding a solution. Management never bothered to follow up with a phone call after Customer Care promised they would connect with me on the experience. If management doesn't care, neither will the employees and the customer loses. From other reviews on this store I can see that I am not the only one having this type of low-quality experience with this store that is clearly not typical of other Jimmy John's location. There are too many great places to eat in Bellevue to waste time/money/energy at this place. read more

Unfortunately this store location is no where near on par with the other stores. The sandwiches are delivered nearly missing their contents - just bread and a few shreds of lettuce - very disappointing. Worst of all, they are only 2 blocks from me, but I've been waiting over 45 minutes for my sandwich... Really? If I'd known I'd have to wait almost an hour for a lousy sandwich, I would've gotten better food for less money elsewhere. Never again. I miss the other jimmy Johns who delivered to me before this store went in. read more

Food is consistently good. When I have ordered from other locations, delivery was prompt. This place is awful if you need anything on time. It's been 50 minutes and they still aren't here. This is not the first time. I'm at work and this is my lunch break. If they want to communicate it will take forever I would be less frustrated. But because most locations provide speedy service, I was taken by surprise. Perhaps there is a different location nearby that does a better job. But if you are on a schedule I wouldn't order from this location. Again good food, unpredictable service. read more

Fresh clean amazing. Best sandwich franchise on the block.

What a disappointment. I had been craving a sandwich from Jimmy Johns for days, decided today was the day. It took an hour for my sandwich to arrive, and it was flat as a pancake, what a waste of $10. I won't be ordering from this location in the future. read more

Jimmy John's - Sad sandwich - Sandwiches Near Me - Bellevue, Washington

I bought two sandwiches but found a wavy armpit hair in the sandwich... Seriously??? This is GROSS...

Do you feel like experiencing lackluster customer service, being treated as an inconvenience, lack of your favorite ingredients or beverages, and a general malaise that threatens to choke you into a slow depression???Well, I've got the Jimmy John's for you. This place is a perfect example of bad management. The employees are gruff at best except for a few guys who treat you like a person. It's the closest JJ to me, so I'll just keep going back and trying to be nice. But, these folks make it hard. No eye contact. Sandwiches rarely made quickly. No thanks or please. Not sure about delivery, but if you can avoid walking into this store, you'll probably feel better about your life today. read more

The sandwiches here are definitely better than Subways at a dollar or so more expensive. I found the service was acceptable although I found it funny a guy wearing a bicycle helmet and racing gear took my order. The sandwich came quickly and tasted pretty good. I wasn't given the option to toast my sandwich and they didn't ask for type of bread. I guess you're stuck with whatever bread they have. There's now a ton of these in bellevue, I'm not sure why, but it's a good place for a sandwich if you're nearby and have nothing better to eat. read more

It is 3:15pm and the doors are locked. The employee inside pretends to ignore you when you knock on the door. Worst customer service ever. Why would anyone ever come to this place when the employees treat customers like trash? read more

Most definitely not a freaky fast store. My order of 2 sandwiches took 20 minutes. Waste of my 30 minute lunch.the employee was also very rude to me and another customer when we asked which sandwiches were ours. I requested them to add peppers and it had a total of 2 peppers inside the number 9. read more

Love this place, always get my order right. Always tastes great and satisfies my cravings. Employees are genuinely nice and do a great job.

General manager was rude. Charged me for Avocado and didn't add it to the sandwich. When I called in to report this, David said his employees said it was there...as though I would lie about it. Not apologetic or considerate. I would not recommend going to this store. Rude and Expensive. read more

Rude and unprofessional. I didn't ask her name but there is black girl who worked at cashier. Stored card machine didn't work and only accepting. I didnt had a cash so I left the store but they girl is upset and yelling. She is saying merry Christmas to people dont have cash and leaving there store in February. She making jokes with her other co-worker and laughing at customers. This is not acceptable! Dont go to this store! read more