Usually enjoy shopping at this site online and when visiting the area saw they had a storefront so…read morewas excited to visit. Oh boy. Talk about unfriendly and I don't think they appreciate the color of my skin in-store. Stay clear. Avoid at all costs. This experience caused me to close my on-line account with them as well.

Wow, I didn't realize Rocky Mountain ATV/MC's Washington store carried a dismal 2.5-star…read morerating--man, I wish I'd read these reviews before driving across state lines and handing over my hard-earned cash. After digging in, it's heartbreaking to see this isn't isolated; it's a pattern stretching back four years, with countless customers echoing the same frustrations about rude, dismissive staff who seem to resent their jobs and the people they serve. It's as if indifference is their mantra, a toxic demeanor permeating the dealership where employees act burdened by basic inquiries, hassle you over orders, and vanish post-sale. Reviews highlight deceptive pricing--quoting one figure for tires or repairs only to inflate it later--and outright unprofessionalism, like sending wrong parts without apology or admitting errors but refusing fixes. As a small business owner myself, a former service manager for a busy dealerships I get the challenges of dealing with demanding customers, but this goes beyond; it's a culture of profit-chasing with zero empathy, leaving buyers swindled and abandoned once the deal closes. They've ballooned into this corporate behemoth post-2020, scooping up local shops and competition, allowing them to dictate terms without consequence. Things have changed drastically in the last five years--it's the cliché of companies exploiting trust in a post-pandemic world. Even spotting fake five-star reviews misspelling it as "Ricky Mountain" just underscores the duplicity. How many folks take it on the chin without posting a review? It took me eight months of rational pleas for accountability before I came here, and Yelp's the perfect spot to warn others--if I'd seen this, I'd have steered clear. My own ordeal mirrors these complaints perfectly. I've been a loyal customer for nearly a decade, so when I drove from Vegas with my wife and kid, paid over $11,000 cash for a KTM, and shook hands with Jason face-to-face, I thought I could trust them. He knew I turned down a better deal elsewhere because he promised, in front of my family, to "take care of me" on parts I'd need in a couple weeks. Boy, was I wrong. Fast forward eight months, and I'm still chasing them to honor their word, only to be offered a small discount like some generic promo code. That's not what I thought "taking care of me" meant. The bike was an egregious mess. It stalled multiple times on the test ride, and Jason brushed it off as "common and normal" for a two-stroke. I hadn't bought one in years, so I took his word, but that should've been a red flag--he just wanted to make the sale. The PDI was an abomination: loose bolts, oil spilled so bad I thought it was a leak. The title was so botched, I wasted three days at the DMV, where clerks even wanted me to drive back out to the dealer. I considered reviewing then but hoped they'd step up. The dealer's sloppy setup caused bogging, stalling, and throttle issues, mirroring Reddit and ThumperTalk complaints about KTM TPS and idle misadjustments etc. from dealers that don't know and or take the time to do it right. I used to work for Carol Shelby as a wrench, and while I don't expect them to that level of quality this feels like they have an untrained teenager back there setting up these bikes. Now I'm facing having to buy a $500 ERM tool to fix it. On top of all that, their Tusk parts, once a budget-friendly option, have plummeted to Temu-level quality--a shocking disgrace. I laid it all out for Trent, Jason, and CEO Shane, and they just pointed to the paperwork, shrugging off any responsibility. "It's not in the contract," they said, as if a handshake and their word meant nothing. Tell me, does that sound right to you? Only Terik in parts showed a shred of accountability, apologizing when no one else would. The rest? It's like they couldn't be bothered--I asked for a PayPal request multiple times and begged for calls during my short availability window, but nothing. I'm flabbergasted and deeply hurt by their indifference, not angry so much as let down by a company I once admired. Before 2020, they were the best to deal with, but now they're far too corporate, caring little for customers or even their miserable staff. I missed a track day with my uncle, who's now gone, because they couldn't manage simple logistics. After spending tens of thousands with them, I've seen better service from coffee shops. This betrayal stings on a personal level--these are facts, not exaggeration, and it's just not right. If they don't care about a loyal customer, what hope does a kid mowing lawns and saving up for parts have? Research these dealer mistakes online and skip this place to avoid completely unnecessary costs. Save your money for a dealership that honors its word and company that appreciates your business.

Justin and his crew went above and beyond to take care of my ride. Amazing service, honest product…read moreinformation, and great quality labor and fair pricing. Everything was delivered as promised and more.

Totally saved our trip last year!! We had busted our machine ( hub and lugs) and these guys went…read moreabove and beyond getting the parts we needed. We got the parts and were back out wheeling later that day!

brought my Can-Am to Black Flag after experiencing ongoing overheating issues. Prior to this, I had…read moretaken it to another shop where I was charged $600 for diagnostics, quoted $3,600 in upgrades, and told the issue was "normal" for my vehicle. After bringing my Can-Am to Black Flag, I was genuinely impressed by their honesty, transparency, and level of service. They kept me informed throughout the entire process, clearly explained the best course of action for my machine, and even assisted with installing a few upgrades. The service was outstanding, and I won't be taking my machine anywhere else. These guys treat you like a family friend and make sure you're truly taken care of. Thanks again, guys -- and Happy New Year!

From the owner: Black Flag Off-Road is your go-to shop for UTV and SXS (side-by-side) performance, repair, and…read moreupgrades. We specialize in custom clutching, precision shock service, and full-service repairs for all makes and models. Whether you need routine maintenance, trail-ready upgrades, or a complete performance build, we deliver expert craftsmanship and honest service—no gimmicks, no overpriced upsells. From desert runs to rock gardens, we’ll keep your machine running at its peak so you can ride harder, faster, and longer.

The agent was so helpful in the phone searching out the correct windshield to replace our cracked…read moreone. It shipped quickly and was easy to install. He even discounted the speedy shipment. Thank you!

Thank God there is an old school independent HD shop in St George…read more Took my 103 Switchback in for the installation of Cobra 909 exhaust, a SE intake and V&H FP4 tuner. Excellent work at a fair price. Highly recommend American Motorcycles.

Awesome on-site test track. I can't say enough great things about Polaris World! The entire staff…read moreand team are incredibly friendly, knowledgeable, and always willing to go the extra mile to help. From the moment you walk in, you're treated with respect and made to feel like a valued customer. Their customer service is outstanding, and it's clear they truly care about the people they serve. I highly recommend Polaris World to anyone looking for a great experience. Thank you to the whole team.

5 Stars from Start to Finish. This is the Only Polaris…read moreDealership I will go to. The Test Track Is the Coolest. The Staff Treats you like Family. Go See them for the Best Experience. Totally Worth the Drive from Las Vegas or Anywhere.