They don't answer their phones and couldn't update an order. I wanted to add jalapeños to a cheesesteak sandwich but there wasn't an option to do so on the Uber eats app so thought I could call in but no one was able to help. Sandwich was also mid read more

The two girls working tonight were so sweet! The line was super long so i could tell they were working hard, both were super sweet, accommodating, and apologetic for the long line/wait ! I obviously don't expect it to be quick when i see a long line, but the fact they were still so thoughtful and kind went a long way! I appreciate customer service like that always read more

I give them 5 stars for the most tasty cheesesteaks locally and their other sandwiches are top drawer too.Service is unpredictable,though, as it looks like they hire inexperienced young folks and they mess up orders, drop stuff, and generally take a while to get your order out, but it's good when it gets to you. So, I'll keep my 5 stars review..I think young people need to have jobs where they learn service and efficiency,so maybe we can just be a little patient! Enjoy their sandwiches, just allow a little xtra time. read more

I've given this JM's too many opportunities. After today's experience, I AM DONE! To make a long story short, here is the scenario: My wife and I enjoy the sandwiches here but we despise waiting in line at this location for 35 min for 2 sandwiches. So today we thought we'd be clever -online order, open the door, get our bag and go. Hahahaha BOY WERE WE WRONG! When I walked in 3 minutes later than what the pick up time was, I was told my order hadn't been started yet. I was somewhat surprised based on the shortness of the in - person order line. Low and behold I turn around and the online order crowd was that of a little league audience! Apparently everyone had the same idea AND everyone was pissed off because their orders were 20-30 min late. In conclusion, my order was 27 min late and the sandwiches were slop. THIS PLACE NEEDS SOME LEADERSHIP, BADLY!!! GOOD BYE LAZY MIKES!!! read more

If your in the area and looking for a tasty sub, you got to check them out. Stores is always clean, staff is very nice, and the sandwiches are tasty. Highly Recommend read more

Finally took the plunge on a Big Kahuna. Best sandwich I ever had, seriously. What's more, the staff was freaking amazing and all deserve a raise. Whitney took great care of us and made a fabulous recommendation to my wife that knocked the ball out of the park. Haley and Jose were spectacular as well. Keep up the good work!! read more

I am so disappointed with the service at this location. I walked in at 7 PM after working at a restaurant all day and the only person you saw was at a register and says across the way what can I get started for you. No Hi, how are you. I told her my order she sighs when I add something to it and doesn't even make eye contact. She hung my order up and I wasn't even done. She then tossed her order pad and grabbed my ticket. When I asked her to repeat it for me she was very rude. I explained that I felt I was a bother to her and wanted to make sure my order was right. I was the tossed two free sub coupons and nothing else said to me. After a long day I didn't expect to be treated so rudely. Update: Was not even given a bag for my sub like the others that were here was given. read more

Jersey Mike's Subs - Fast Food Near Me - Gilbert, Arizona

My sandwich was dry and missing ingredients and omg every time I come here it takes FOREVER. The employees working the line are really slow and don't work with any sort of hustle. I'm done coming here and spending $10 on sandwiches read more

Don't have one person order while the other sits down at the table. These people make assumptions asking the person sitting if they ordered something... profile much. Last time you get my business. Offended read more

I can't give zero stars. Ordered three sandwiches a week ago and got bacon on a vegetarian sandwich. Order three sandwiches this week and they don't have bell pepper for a sandwich so they purposely omitted the sandwich from the delivery, without trying to make a substitution, but still charged me for for the sandwich. The people on the phone were VERY rude and were planning on charging us for a sandwich they didn't deliver. Never again. For an average sun shop you should hope for decent service, you're not going to last with this bullshit. read more

The bread is delicious, but we never know what they're going to put on the bread -- certainly not what we ordered. It's amazing how consistently they screw up the sandwiches. And these are online orders. We're not even there making 'em nervous. Just make the sandwich! Seriously, a veggie sandwich and you forget the tomatoes? So...a lettuce sandwich? At least they get the chips rig...oh, wait...we pick those ourselves. Did I say the bread is good? read more

got a sandwich i didnt even order lol. Definitely of "dgaf" dude was singing while making my sandwhich while the line was building, seemed easy enough but still got the oder wrong. good luck read more

We really enjoy Jersey Mike's. Visalia, California has a couple of Sub places. All mediocre at best. Nothing compares to Jersey Mike's for Quality and Quantity. Also Great Philly Cheese Sandwiches. All priced quite fairly. read more

I ordered food last Friday through Grubhub ..4 sandwiches and the restaurant forgot one. Called the manager and she was completely unhelpful. Told everyone I can pick up. I ordered delivery specifically because I cannot drive there. Flash forward to this Friday. Ordered again because their food is very good. Placed order with Grubhub and immediately called the restaurant to speak to a manager. His name was Jack. Told him the situation and had him confirm my order so they wouldn't forget anything. Got my order. Boom. Forgot a sandwich And chips. Called back and he said (Jack) I thought I double checked. Now again my order is screwed and so is my wife this time because it was her sandwich they forgot to make. Completely incompetent. Other reviewers on Grubhub alone say this location is always forgetting something. Listen to the people So an update: 8/16/19 ordered a few since and they have STILL forgotten sandwiches (Always my cheesesteak for some reason). I always call after I place an order to confirm with a manager. They have still forgotten my cheesesteak 2 more times!!!! The last time they forgot a sandwich the manager wouldn't even get on the phone so I had to go through Grubhub. There obviously is no communication between the cold and hot sandwich stations Ordered on 8/16, spoke to manager Sandra who was very nice. Got all my sandwiches this time But...... they screwed up the cheesesteak. I ordered items on it, came completely plain. Should have learned my lessons the other times. This location sincerely lacks any professionalism IF YOU USE GRUBHUB PLEASE READ THE REVIEWS!! This is not an isolated incident and is not limited to just me read more

Great place to grab food! Had a 'free' sandwich and was greeted by a friendly person! Can't wait to eat the sandwich for dinner!!!

I hope management see this & gives them a bonus !!!The night crew on 11/21/20 were freaking amazing. They were so so busy with in person and online orders due to the restaurants feed America promo, but no one was panicking. They kept it together, professional and even checked on each other to make sure each coworker was good. I don't see this very often especially with such great and accommodating attitudes. What a nice experience to have in the midst of a lot of unkindness in the world. They made my day!! And to top it off the sandwiches were made with the same care they had for the customer experience, they weren't rushing through it but rather letting each customer know they'd be with us shortly. STELLAR customer service!!! read more

I love Jersey Mikes. They were a little slow the time I went. What I enjoy about this place is how fresh the sandwiches taste and the seasoning. The seasoning probably makes the sandwich. I always order the #13 and never disappointed. read more

Stopped in for dinner last night and got a tuna sub. I was NOT disappointed, the bread was super fresh and the tuna was out of this world! Also the costumer service was outstanding. When I walked in I was immediately greeted! This type of enthusiasm really made me feel welcome and I will definitely be returning! read more

Great sandwiches. Get it "Mike's way" and you e won't be disappointed. Unfortunately, there's never a clean table... My only criticism. read more

Great service from Dak at Jersey Mike's in Gilbert, Az near San tan mall. Proper edict and has a heart of gold. Definitely recommend coming in to grab a sub! read more

The best sub sandwiches around! And as an added bonus, the friendliest employees! Would recommend this location just for the great customer service. read more

Let me start by saying I love jersey mikes. I am from New Jersey and can appreciate a good east coast real roast beef sub mikes way. I was so happy they finally built one by my house. This location is horrible. The staff is so so slow and do not move with any type of urgency. They stand there with blank stairs not working as a team to make the process run smooth or quickly. Ever time I go here I am in complete shock. I never ever write reviews but last time left so aggravated how no matter when I go their is always a problem busy or not. I understand not everyone works quickly but this entire staff moves Like turtles and only know how to do the task in front of them without moving around where they are needed to make the process faster. I don't want to drive all the way to val vista and baseline but I can't handle it. read more

The best subs Always!!!! No one can make a sub like Jersey Mike's especially this location! It's the best! Always polite and ur orders always right!!! The manager Sue Ann is the sweetest! read more

Love this store. Particularly, this store. Miranda is a great team lead and is always on point to guests and her team! She gets a 10/10 on running this store. read more

When I'm craving that philly cheesesteak this is the only place I go to. Sometimes the orders take awhile, so I usually call ahead so its ready to pick up. read more

Jersey Mikes is pretty much always delicious but I wanna call out the staff at this location and how they are absolutely amazing. They are consistently friendly, courteous and always make us feel welcome and appreciated. I have only gone a handful of times, but still they remember me and offer suggestions for us based on what we'd had before which shows they care... Even more, we have a dog and whenever we bring him they greet him and give him treats of roast beef or turkey to make him the happiest puppy around. Tonight we had Alex and Josh help us and they were both great (as is the rest of the staff). This place is a pristine example of a customer-focused service business and even though they are a franchise, the team here always makes us feel like family. Keep up being awesome!!! read more

I absolutely love jersey mikes. I come in quite often and Miranda always makes my experience so special. She is always friendly and helpful. Miranda suggested I try the Philly cheese steak last time I came in and I think I've found my new favorite sub! I recommend Jersey Mikes to all of my friends and family! read more

We just came into the store. We had an amazing experience with the service including friendly and helping staff. Our sandwich was made by Whitney, one of your workers and it was the best sandwich ever! I can't wait to bring my other family members into here to eat. Thanks! read more

I ordered the #4 on Rosemary Parmesan bread, Mike's Way, to go. When I got home I noticed that the bag my sub was in was soaked with oil. When I took my sandwhich out of the bag I was shocked to see that the wax paper wrapper was even more drenched in oil. When I ate my sub a good portion of it was mushy from an excess helping of their oil & vinegar dressing. In fact, there was so much of it that it overpowered pretty much everything else! Next time I'm going to have to tell them to hold the oil & vinegar. read more

This location needs some serious help. Every time we come here it takes forever and our order is always wrong or missing something!! We tried to have lunch here today and it was a joke. We ordered our sandwiches with only two people in front of us. Over 10 minutes later we're still standing there just waiting for them to start on our order as they made the online/phone orders instead. Orders kept coming in and they kept starting new orders as if we were not even there. We finally said something and their response was "someone called out". Not sure how that has anything to do with the issue when there were 2 people standing at the register just watching and only one person making sandwiches while the other was slicing meats when needed. Not to mention the place was filthy. We cancelled our order and left and not one employee even seemed to care. We will not be returning. read more

Just left after having lunch. I came here with my son and my mom and this was second time here so we were not exactly sure what breads they offered. We were greeted nicely but, the lady asking for our order was super impatient and rude because we changed our minds from white to Parmesan bread. Also after I asked for another sandwich,she said really loud "ANY MORE SANDWICHES".My mom asked for a hot sub and they said they would do it, but when we our table we realized it was cold. I was too afraid to ask again because I already seemed like a big inconvenience. The ingredients were fresh and the place was clean so I'll give them 2 stars for that. read more

We placed our original review about a year ago and things have changed! Seriously we always had a great experience going to this location, it was a family event to go there every Saturday for lunch. With Covid we have stayed home but we decided to treat ourselves this week and get a sandwich there, at least an online order to go. What a disappointment! We placed the order without any problems but that was the end of no problems. The order was to be ready at 1pm, and we got there a little late, at 110, fully expecting our order to be ready. Wrong! We walked in with another customer and there was NO ONE behind the counter, but 2 teen girls and a teen boy giggling and ? tickling each other in the room behind the counter but still in very clear view. Very inappropriate! We asked about our order and the other customer did also. The boy ran out and said "oops, we didn't know any orders came in!" The girls stayed in the back, giggling uncontrollably, while the boy did our orders and the other customer's. At no time did they come out to help. Obviously no type of management here! The entire situation made everyone very uncomfortable, and I know we won't return, at least to this location. read more

Love this location, I came in 10 minutes till close and they were beyond amazing. Weston is great, and makes your subs with love, making them even better. read more

Went to this Jersey Mike's Subs with family. It's been a while and I was surprised to see that now they offer hot subs. So I went with the Famous Philly Cheesesteak. It came hot and wrapped. The meat and cheese were blended thoroughly and the cheese was melty goodness. The onions and peppers weren't overpowering like at other places. I'm not a mayo fan and there are no other condiments or additions unless you ask which is great. read more

Sooooo good! I have had the club ordered exactly how they make it on the white bread with all their regular fixings. It was so delicious! Compared to the other numerous chain sub shops this is by fair my favorite! I Love that you can order ahead and they have it ready as soon as you walk in. Not sure if they always did this or started it because of covid, but super quick and convenient. read more

The food deserves 5 stars. I'm giving 1.5 stars to the way of service. We ordered 4 subs and they were lined up together but the server was confusing everything. We told her to finish one sub and do the other. We've been to several Jersey Mike's and the servers were efficient and worked every sub in order. This one was so confused the she had to re do all 4 of them. read more

I am concerned for the employees at this location. Online orders were 30-45 minutes late from the estimated time. This location used to have excellent pickup times, and now workers look overwhelmed, with no manager to be found. I will be going to another location for awhile until things turnaround. read more

This was the worst Jersey Mike's I've ever been to. My partner ordered their sandwich Mikes Way and got the entire sandwich absolutely drowned in oil. Not the normal amount of oil and vinegar, like borderline soggy. They also asked for extra pickles, and were charged for them, but there were not extra pickles on the sandwich. I saw my partners sandwich, as well as the other customers in the store get their food drowned, and so I asked for "the #6 with ONLY lettuce, tomatoes, and onions. Nothing else please." And then I walked over to the counter to pay for my sandwich, chips, and drink. Then the person making my sandwich makes my sandwich Mikes Way and goes "wait, that wasn't supposed to have that on it," and insists that she can just scrape everything off, but after she's taken everything off, my sandwich is still soaking wet because she's drowned it in oil and her coworkers have to convince her to make a new sandwich because she's insisting that it's fine. Then she begrudgingly remakes the sandwich and then adds the vegetables to the sandwich, and then covers the entire thing in pepper before wrapping it up. I didn't say anything the second time, but I'm really fed up with this store and won't be going back read more

SO INCREDIBLY SLOW they took forever making the sandwiches I was sitting in the store for 20 minutes for a MOBILE ORDER.

DO NOT call in an order, pick it up, and expect to get home with what you ordered. My son and his family traveled to Gilbert for the Easter weekend. He requested Jersey Mike's. I called in the order and the person who took the order repeated everything back to me correctly. My husband picked it up assuming it was correct. Not one sandwich out of the six I ordered was right...not the right bread, condiments, etc. so disappointing! I absolutely hate when restaurants do this because you obviously are not going to drive back and have them fix the order. Should never happen. read more