Well... here's the follow-up review (I initially rated 5 stars on Google for the test drive and…read morenegotiation process) nobody wants to have to write. The paperwork/payment/ownership transfer portion took much longer than expected. I understand they were likely busy, so I tried to be patient. Hospitality-wise? Probably a 6/10. Not terrible, but once the purchase decision was made, things felt much more transactional. No beverages offered, no check-ins during the long wait -- not a huge deal, but small things matter when you're sitting there signing your financial future away. The paperwork itself was standard. No major complaints there. However, after everything was finalized and we were ready to drive off in our "new-to-us" certified preowned vehicle, we noticed a sizable dent in the driver-side C-pillar. In hindsight, I should have brought it up immediately, but at that point I felt like I had no leverage since everything was already signed and paid for. That part is on us for not catching it sooner. Still, after doing some research and speaking with people currently in the auto industry, certified preowned vehicles generally should not have cosmetic damage larger than about a quarter without disclosure or repair. I texted my salesperson the next day and didn't hear back (got a text 7 days later citing he was texting the wrong person). I eventually contacted management. Craig listened to my concerns, seemed genuine, and asked for photos of the damage. He mentioned an option to repair the dent and said he would follow up the next day. Unfortunately, I never heard back despite a follow-up email. Meanwhile, I was receiving automated texts asking me to leave a review, which honestly felt a little ironic. I replied to the text asking to be contacted via email but still have not heard anything to this date Then came another issue: the AC stopped working within the first week of ownership. I reported it immediately and was told to contact service. Fair enough -- but I live pretty far away, so being told to leave the car there all day meant missing work, rearranging schedules, and figuring out kid pickup logistics. Spending tens of thousands of dollars in cash only to immediately deal with these kinds of issues is frustrating. The AC issue has since been addressed, but while troubleshooting it, my husband discovered the cabin air filter was filthy and found a wad of napkins behind the glove box. Neither inspired confidence that the vehicle had truly been thoroughly inspected before earning certified preowned status. What made it more concerning was that the service advisor initially stated the cabin filter had already been replaced and documented in the system, only to later admit it had not been replaced and would be changed while repairing the blower motor causing the AC issue. That's really the core of my frustration. If obvious things like this were missed or inaccurately communicated, how am I supposed to feel confident everything else in the certified inspection was actually completed? At this point, I'm not expecting perfection. Cars have issues. But communication, accountability, and follow-through after the sale matter just as much as customer service before the sale. Right now, I'm still waiting for a resolution regarding the dent issue and hoping Honda Windward steps up to make this right.

Car shopping in Kaneohe, O'ahu, Hawai'i…read more.. I had a Honda Accord in the past... it served me well. I needed a car now, so I wanted to take a look... Jared was the nice sales person who helped me. He wasn't pushy nor over-enthusiastic. He was polite, professional, and efficient! We went for a test drive, did the paperwork, and chatted. He gave me a bottle of water as I ate a snack from my purse... LOL! Overall, it was a pleasant experience! I'll call him with my decision... I told him that I was going to Toyota next door to compare...

I've come here a couple of times for my safety check, and every experience has been great! I…read morerecommend calling ahead to schedule an appointment since they can get pretty busy. When I arrived, they actually remembered me from my last visit, which was such a nice personal touch. Everyone is always friendly and welcoming, and the safety check itself was quick and easy--it took about 20 minutes, if that. Just a heads up that they are cash only. Great customer service and a hassle-free experience. I'll definitely keep coming back!

Moani was wonderful and put me at ease when I was feeling pressed and stressed. As a single mom…read morewith three kids finding the right car was a really big deal. The Car Shop has a low-pressure, local vibe unlike other lots that are pushy and aggressive and were giving me anxiety. Patrick was cool and kept it real on the test drives. Both of them were patient with me, and Moani was understanding about my financial situation and questions about financing, etc. I'm so happy to now have my dream "mom car" - Honda CRV. I definitely recommend The Car Shop, and I'm so glad I came to see them before getting sucked into getting another car somewhere else.

Best Sales Consultan! Mackey, He got our 5 star review! Best recommendation from a friend from the…read morefirst phone call to shipping our 2026 Toyota 4Runner was the easiest over the phone purchase we ever made! Very personable, knowledgeable, and best communicator (always kept us informed). Super stoked to have had the BEST experience with Servco Toyota Windward Mahalo! The Borden's We will definitely share and recommend Mackey from Windward Toyota!!!

It was a pleasure to work with both Bryson Higa (GSM) & Rob Hutcheson! Bryson answered all of my…read moreinitial & post purchase questions and Rob did an excellent job of keeping me informed of the status of when my LC was available to pick up. He did a very thorough job in explaining all of the paperwork and features of the LC once I picked it up. Both Bryson and Rob are very knowledgeable and a pleasure to work with. If you are looking to purchase a new Toyota, I would highly recommend buying it at Windward Toyota and work with Bryson and Rob as they are awesome!!!

Got my brakes done there and they forgot an important bolt. After having to go back to get the bolt…read moreto install myself since my vehicle wasn't drivable due to faulty brakes, they made it square by comping an oil change, tire rotation, and alignment.

This place use to be good for car services but not anymore. I went there to service my car and they…read moredidnt put my oil splash guard thing back on good. Sorry not a mechanic so don't know the correct terms. I was scraping the bottom on the way home from Kaneohe to Mililani. It is not fun when you feel like it's going to fall off and have a car accident. My dad had to fix it and 4 bolts was missing.. Plus lately they don't ever reset the dashboard so i have to youtube it Everytime. Thats not my job to do. I only stayed there to service my car for the $150 tire credit for life but now i feel like its not worth it anymore if i have to worry about my car after getting it serviced. Both managers was contacted and he wasnt going to give me my labor refund back but he ended up deciding to give me the refund but never mailed it or anything... contacted them saying i never got it and they never replied. Update its been its been 2 weeks since he said they was sending the check out and i still never received it. Manager is not a man of his word. Just go somewhere else to service your car i do not recommend.

Yeah parta are hard to get. Brought a 2023 GMC truck and had problems the next day. Took it in…read morerhree times until they found the problem. Mind you, it's been almost four months already. I do not fault them for the lack of parts. It's just disappointing to buy a new toy and have it broke the next day. I know auto sales are final, wish they allowed me a full refund and check for another truck.

i scheduled an appointment to get my car serviced to have a diagnostic test done and upon walking…read morein for my appointment, i told the customer service rep the issues i had going on with my car. for a while i noticed that my car had some rattling under the hood so i initially took it to lex brodies where they told me they dont do that sort of thing, they just checked my oil, told me i was low & topped me off. the next day, i noticed some type of oil leaking from my car, it was a translucent red color and very clearly coming from my car, NOT another car. it looked fresh and there was a LOT of oil. so immediately i just thought it was the oil they topped me off with. now i admit, i'm no car expert, so idk if it was the engine oil or transmission oil. i just immediately thought it was the engine oil. altho when i noticed it, i was on my way to work and i still had to drive. by the time i returned home & parked, i noticed my car was making a loud whistling sound and there was a horrible burned oil/fumes smell. not sure what it was, but i thought it possibly had something to do with the leaking oil coming from my car and that my car didn't have anymore oil. i got some oil and topped it off before i left to drive towards windward side (also want to note that i am not car-savvy and i was definitely at fault for not measuring the oil w the stick first and i found out later that i added too much). so when i took my car in to get serviced at king windward, i told the customer service rep about the leaking oil and the burnt oil smell coming from the engine. he didn't ask me many questions just told me that the diagnostic test would take several hours at least. an hour or 2 later, i get a call from someone named ray. he began to tell me that there was no leak and my car was "dry". he was super rude and had a condescending tone cuz when i tried to explain to him my situation he just kept repeating there's nothing he can do and gaslighting me saying that the leaking oil probably wasn't even coming from my car. he told me that it would cost another fee to check anything else and that they wouldn't even be able to run a diagnostic check for me since my car is a scion(toyota) and they're a nissan dealership. like ok? why didn't u just start with that to begin with? why waste my time and scam me of my money? he literally did nothing to fix my car besides look underneath my car to see that it was "dry", he scolded me for overfilling my car with oil which yes, i admit i did do and i'm not that car-savvy, but to yell at me the way he did was uncalled for. he scolded me for not telling them the car engine light was on (anyone with eyes can see that it's on lol), he scolded me saying i was saying all kine anykine stuff about my car leaking when it "wasn't" and that his checking the engine diagnostic was my fault. he ended up just doing an already free oil change for me and told me he would cut the diagnostic fee in half. i've never felt so uneasy and honestly pissed about the lack of customer service. i feel like i got played and he did not care at all about actually helping me fix my car. i literally spent $120 for ray to do absolutely nothing.

I visited several places to sell my car and Jon at Max Motors was the only person who gave me a…read morefair offer with no bs in our interaction. The other places that I went to are the highest rated places on Yelp, but they all gave me extreme lowball offers and tried to feed me all kinds of slick bs. If you are looking to sell your car I 100% recommend stopping by here to get their quote. It might not seem like a fancy place but it's down to earth and they keep it real.

Super nice customer experience. Mr John is a great guy who is trustworthy. I will go again for my…read moresecond car. Don't waste your time to sell your car. Go to Max Motors!

Service Dept is ridiculous! The communication is horrible! Will NEVER bring my car here again nor…read morewould I purchase from these clowns. My faith in Windward Ford has been restored by the Parts Director Cody. Great service & communication! He went above and beyond!!!

DO NOT TAKE YOUR CAR HERE…read more If I could give them zero stars I would. Aug 25 2025: Took my car in because my washer fluid was leaking. They kept my car for the day, said it was actually the pump that was leaking. I paid for the part, and got my car back the next day - still nothing fixed. Major inconvenience to not have my car for 2 days and I have multiple back and forth to get my car back. A week later I bring my car in again to swap out the pump. Dropped it in first thing in the morning, they tell me they need it for another day. I'm like... why?! It's a simple swap out and it's crazy to me another 2 days without the car. I lost trust that they could fix it and demanded the car back and they ignored me over and over. What I learned later was that it was not the pump... it was the in fact the washer fluid reservoir as I told them when I dropped it in the first day. So I lost 4 days with the car when if they had just listened to me it could have been done in one day. They lied and stalled as I demanded my car back to try and get the job done so I'd have to pay them. Eventually I showed up and didn't leave until they got it back to me. It was a massive waste of time. Then it took me MONTHS to get my money back. I was constantly told i'd be called back by Marina, who would then gaslight me 'I didn't see any missed calls from you?!' - like it was on me to chase her down to get my money back when they promised they'd get back to me. Eventually I had to call for a manager. Person on the phone: "yes I see him... i'll get him right now" - only to have Marina answer the phone. Clearly afraid to let me talk to the manager. Eventually I get an email from him giving my attitude that he's so busy he only has time for email. I had to chase for a check for another month and was told it was in the mail multiple times. It took until December 11th to get my money back. What a joke.

Christian at Hyundai Windward made our buying experience smooth from start to finish. He was…read morelaid-back, friendly, and genuinely one of the nicest sales reps I've ever worked with. That kind of authenticity is rare in sales, and he checked every box. He handed us the keys, told us to enjoy the test drive, and trusted us to bring it back. That level of trust earned our business before we even sat down to talk numbers. The numbers made sense, and the decision was easy. They didn't have the Tucson Hybrid Limited in stock, but we ended up with the SEL Convenience package instead. It checks all the boxes for a daily driver and is noticeably smoother and quieter than our CR-V. One thing I'd mention to anyone shopping on the island: come in with realistic expectations. The market here isn't the same as the mainland, especially for popular models like Hyundai hybrids. Supply is tighter, demand is higher, and pricing reflects that. Don't expect the same 10% discount you might see elsewhere without first understanding the local market. I came in with clear expectations and left very happy. I highly recommend Hyundai Windward. Just good folks over there. If you're shopping for a Hyundai, ask for Christian. You'll be in good hands!

I'm always skeptical about going to dealerships. We had taken our hybrid Ioniq to Midas for an oil…read morechange, but they told me that we needed an engine oil flush. They also they didn't offer that service. My hubby called around and Jerry V quoted us $249, which was a fair price. They flushed the engine and added new oil. We arrived at our scheduled time and checked in with Samantha at the service department. We left our keys with her and the service was done an hour and a half later. We thought that they would tell us that we needed to get this and that fixed, but that wasn't the case. They were very honest and didn't try to upsell us anything. She just told us that we needed new tires and a new dip stick. I got to talking to Samantha and she was very pleasant. She was also very knowledgeable. Thanks Jerry V and Samantha.