I'm always skeptical about going to dealerships. We had taken our hybrid Ioniq to Midas for an oil change, but they told me that we needed an engine oil flush. They also they didn't offer that service. My hubby called around and Jerry V quoted us $249, which was a fair price. They flushed the engine and added new oil. We arrived at our scheduled time and checked in with Samantha at the service department. We left our keys with her and the service was done an hour and a half later. We thought that they would tell us that we needed to get this and that fixed, but they wasn't the case. They were very honest and didn't try to upsell us anything. She just told us that we needed new tires and a new dip stick. I got to talking to Samantha and she was very pleasant. She was also very knowledgeable. Thanks Jerry V and Samantha. read more

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I purchased a used 2023 Nissan Rogue from Jerry V's Auto Group in August 2025, and it is now February 2026 and I still have not received my permanent vehicle registration. The vehicle's actual registration expired in October 2025. I was issued a temporary registration, but Uber doesn't accept temporary registration if the actual permanent registration is expired. Since September, I have called the dealership every month to follow up. Each time, I was given the same explanation--that the delay is due to the State of Hawaiʻi DMV and that I just need to "be patient." At this point, patience is no longer reasonable. I purchased this vehicle with the intention of using it for Uber to help cover my car payment and living expenses. Because the registration has not been completed, I cannot legally use the vehicle for its intended purpose, which has caused real financial hardship. Regardless of DMV delays, the dealership is responsible for ensuring registration is handled in a timely manner or providing a clear resolution. Months of delay with no concrete answers, documentation, or alternative solutions is unacceptable. I would not recommend purchasing a vehicle here unless you are prepared for prolonged registration issues and repeated follow-ups with no resolution. I would rate it a zero stars if I could read more

I listened to your voicemail and I appreciate how much you are trying to make things right. I also thank you for the offer of covering 1 car payment. Here are my thoughts.... At this point we have officially passed the 3 month mark since I signed the papers for the Van. Anytime a customer purchases a vehicle they drive off the lot and it's theirs to enjoy. The company makes money, the salesperson makes a commission and life goes on. This is where I have a Major problem. The fact that anyone has profited from me being inconvenienced for 3 months is very bothersome. It is my opinion that I should be reimbursed, totally, my $3,000 down payment. You have already offered to pay over $800 to cover a car payment, which again I appreciate, and that would leave a little over $2000 being reimbursed to me. Of course I don't know the profit margins, nor do I care much about them. All I know is that nobody, that made money off of me, has been inconvenienced, yet profited from this absolute disaster. I have attached a video I took early Wednesday AM, showing how not having a van has affected me and my business, as well as my customers. The extra amount of gas, time and labor it took me , everyday, to come back and forth for my deliveries is completely unacceptable and it also affected my business in a negative way. Because I ran out of room, I would have to go to my house and drop off laundry and then go back and pick up those that I couldn't fit. Time, labor, gas and major inconvenience was caused by Jerry V's incompetence. The offer of one car payment doesn't quite cut it. I have requested to speak to Jerry V myself and if I am not reimbursed fully for the $3,000 then I would ask that he make that decision. It's that serious to me. As a business owner, myself, I often have to compensate customers and those decisions I make personally to ensure the upmost customer satisfaction. This is why I believe the owner of that dealership should make that decision. Hopefully that makes sense? I also do appreciate the amazing offer of coming to meet me and deliver the van to me. I think that is a first class offer but I think it's best for me to come down and switch out everything myself. I'll have to move laundry and supplies from the loaner to my Van. In addition, I have to get it cleaned for you. I had my dogs in the car, because my ex wife abandoned them. I have a husky and he sheds so there is too much dog hair to return in its current condition. That's the right thing to do before I return it back to you. With that said, I will be on your side on Saturday and I can come down and switch everything out at any time. Hopefully we will not have any further delays and life can go on. I'll be available after 3 tomorrow (Friday) if you would like to discuss more over the phone. Again, I appreciate your care and concern and I look forward to your response. Thank you again. Sept 6th @ 7:37 Tim responds, "First, I want to sincerely thank you for your patience and for taking the time to share your thoughts so thoroughly. I've carefully reviewed your voicemail and your email, and I want you to know that I fully understand the frustration you've experienced during this process. Three months is far longer than anyone would expect to wait after purchasing a vehicle, and I recognize the significant impact it has had on both your personal life and your business. I also appreciate you acknowledging the offer we made to cover one of your car payments as a step toward making things right. I hear you clearly that you feel this does not go far enough in addressing the inconvenience and additional costs you've faced. While I cannot make a final decision on reimbursement without further discussion with ownership, I want to assure you that your concerns will be reviewed at that level. Your request for the owner to weigh in is fair, and I will personally ensure your situation is presented for consideration. In the meantime, I'm glad to hear that you'll be able to come down on Saturday to switch into your Van. That will finally give us the opportunity to close this difficult chapter and allow you to start enjoying the vehicle you purchased. Please know we will make every effort to ensure the transition is smooth and that there are no further delays. I do have the first payment check ready and would like to meet you at the store. If you will let me know what time works best for you so I can make arrangements. My goal is the same as yours: to resolve this matter in a way that is fair, respectful, and allows us to move forward with your confidence restored. Thank you again for your patience, your honesty, and the opportunity to work toward a resolution." Sept 8th around 5 PM I finally picked up my van. Tim came down and met me on his day off. I was given a check for one car payment only. Part 6 next read more

Jerry V's Auto Group - Car Dealers Near Me - Kaneohe, Hawaii

This is the most absolute garbage shady dealership on island. Full bait and switch tactics, and it's actually a pattern now as it's happened twice now. Please see the attached evidence of how hardcore they try to screw you at this place. Advertised price $40315, written quote out the door from their sales guy is $53,765!!!!!!! Like what the actual heck, total clown show. This dealership has to be the worst I've ever seen. I told the guy what is this, this is way way way way off, total bait and switch. Gabriel told me, oh, sorry about that, our advertised price is wrong, we will change it soon, but don't worry, my sales manger will make you the best deal possible today! The guy actually thought I would be interested at a different price than they advertised, acting like he's doing me some favor. Never ever ever trust this dealership, they are full on scam artists willing to screw you over worse then anyone ever has in your life. Stay away completely from these guys. Or, how about this Jerry V, HONOR YOUR ADVERTISED PRICE and I'll take down this review. I would give zero stars of possible. read more

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After more than 40 years and over a dozen new and used vehicle purchases, this was by far the easiest and most enjoyable experience I've ever had. There was no pressure to upsell--just an honest effort to understand what I was looking for. They even found a more affordable used truck that turned out to be a better fit than the one I had researched online through CarFax. I'll absolutely be back for future purchases and wouldn't hesitate to recommend them to friends and coworkers. read more

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Owen was very helpful in setting me up with my new car. And Ashton to, setting me up with a great coverage on my ride. I know I feel safe and assured im taken care of in case anything we're to happen to my new car read more

Jerry V's Auto Group - Cheeee mahalo Jerry v! Enjoying my new ride, and I feel comfortable knowing I have excellent coverage - Car Dealers Near Me - Kaneohe, Hawaii

My aunt put down $1000 for a car loan and then they gave her the car. But something went wrong with the loan so they called her to return it. The salesman told her when she returns the car they'll give her, her money back. She returned the car but they're not giving her money back smh. They scam people don't go here!! read more

My family member bought a used car from Jerry V in June 2025, and I was there with them during the whole process. By September, the registration and safety were already expiring, just three months later. When we brought it up, the dealership refused to cover it. Not only that, before signing, we specifically asked about the tags. Multiple people, including the finance guy... said if the tags expired, Jerry V would take care of it. I was there, I heard it myself. That promise was a big reason my family member felt comfortable signing. Now the dealership is backtracking, saying it was "miscommunication" or that "too many people were around." That's not miscommunication, that's dishonesty. To make matters worse, only a few weeks after buying the car it already had issues. We had to send it back to Jerry V, and instead of fixing it, they just sent it off to Nissan. So honestly, how were we supposed to worry about tags when the car itself was having issues within weeks? Jerry V makes it seem like you're getting a good deal, but it's really not. They give false reassurances to close the sale, then hide behind excuses and leave the customer with the cost and stress. If you're considering buying from them, beware, the promises they make before you sign don't mean much afterward. read more

i had gotten a call for a lady name kaelyn this evening stating they can help me get a vehicle i had mentioned i have bad credit my car broke down i owe alot of money still on my current vehicle she mentioned that this is the only company on the island that really helps with bad credit but they really dont help they was still asking me for a big time down payment which i had mentioned i do not have that at all also mentioned i live far i would hate to waste my time going down there if iam not going to leave with a car its not a good feeling and is also a waste of my time i wish there was a better experience but there was not it was the most shitty feeling knowing nobody in that damn place could help me at all what a waste of my time and there time when they advertise jerry for the people dont fall for it verry not what they say or mean also even the 7dollar promotion is a scam they really just want people to come in and make a comission or people that have a good down payment or good credit haha we live in hawaii a price of a car that i wanted was a very nice car but not the amount i have to put down i could literally by me a brand new car with the amount they wanted for a used car crazy this was the last car lot i shopped around at and was hoping a good outcome due to its jerry for the people hah lieeeessss not good!!!!! i hope one day people realize its a stuggle living in hawaii not everybody have it like most but out here still trynna figure out ways to make it happen but so sad the experice i had i thank the sales rep anu kama for actually being very kind and helping me out however he could but as for the other guy with numbers and tells you what i gottah put down this that and that ugh no number 1 i know nothing is free and number 2 i wish you was more blunt from the start and 3 wish you could find ways to help me out but no not at all bad bad bad very disappointed i wasted my godamn time going there and even sitting there wating for nothing. read more