I recently purchased a Honda Civic Sedan Sport, and I couldn't be happier with my experience at…read moreHonda Windward! From start to finish, the entire process was smooth, stress-free, and actually enjoyable. Heaven was truly the BEST salesperson I could have asked for. She was patient, knowledgeable, and made everything so easy for me. She answered all my questions, explained every step clearly, and made sure I felt confident in my decision. I never felt pressured -- just supported. She genuinely cared about helping me find the right car, and it showed. Buying a car can sometimes feel overwhelming, but Heaven made the whole experience simple and exciting. I absolutely love my Honda Civic Sedan Sport, and I'm so grateful for her guidance and positive energy throughout the process. If you're looking for a new car, I highly recommend asking for Heaven. She will take great care of you!

I scheduled an appointment with this dealership to see a specific car (white Mazda) with Claire. I…read morewas already on my way (it's a 30 min drive) when she called me about 5 minutes before the appointment to inform me that the car was not going to be available because a coworker had taken it for detailing, and that it would be about 30 minutes late. Shortly after, I received another call saying the car would not be available at all today. I was ready to buy the car today. Unfortunately, this is not an isolated experience for me with this dealership. In the past, my vehicle was serviced incorrectly here, which already left me disappointed. This most recent experience added to that frustration, as it felt disorganized and unprofessional, especially with the timing of the communication after I was already en route. I expect better communication and respect for customers' time when scheduling appointments. At this point, I'm very hesitant to continue doing business here based on repeated issues with service and reliability.

Had another awesome car burying experience!!! Moani, Pat and everyone there are easy to work with!…read more Yes, it can get chaotic in the office, (phones ringing, deals being worked on all computer stations, walk in customers, but it all works out!) Mahalo for all the excellent experiences!!! We always refer people to your shop!

such an awesome experience! everyone there was so kind. i was able to stay within my budget and in…read moreabout an hour, i was on my way home with a car! :) my brother and i did inspect the car before purchasing, since it is bought as is. it was in really good shape. i'm a first timer to a lot of adulty things so the entire car purchase experience was new to me, and moani walked me through everything - she explained everything she was doing and what i was signing so i never once felt like i was pressured or confused. i'm so thankful for the car shop's help, and will recommend it to anyone who's looking for both affordability and quality.

Have had too many bad experiences with dealerships when buying cars before. This one is NOT an…read moreexception LOL but here me out. For weeks now my mother had been very vocal about getting a new car. She has the financial means, and her credit score is over 800. So going to the dealership we know were not there to go back and forth with the price. We said laid on the car that my mother wanted and we told them the price we are willing to pay, if they are not willing then no hard feeling and we walk out of the door. We walked in the door and Mr. Corey Auld (shoutout to Corey) helped us out. Corey is nothing but professional, knowledgable, respectful, and down right good guy (we didn't feel judged or forced). Thats why my mother felt comfortable around him, and to be honest so was it. We were not forced, and the whole interaction was just easy and chill. What ruined everything was his manager. he came in like we owe him something, like we buying this brand new car with scraps. we felt disrespected so we immediately stood up and out the door. What got out business back was our interaction with Corey. Got in contact with him the next day. Shout out to him coz it was his day off but he still took my call and showed up on his days off. thats how professional he was. One thing i asked was, i never had to deal with that mnager again and he assume me that we wont be dealing with his manager while we're there. So overall, i'd give it a 5 out of 5. Initially it didnt workout in the beginning but were very muvch happy how Corey recovered and put in effort for us to get the car that my mother really wanted. So if you reading this and looking to get a car at this toyota Windward, look for Corey!

Bought Several vehicles recently and Reid Watanabe and David Suzuki took very good care of us…read more Very pleased with the sales process! The Service is not the best system. We have 2 Honda's and take cars to service. The service and puck up us quickring and flawless. At Honda we have to sit in our car in line fir a set appointment time and the wait is not acceptable as we come at scheduled time and at pickup, have to hō in a separste building to check out and have always waited 15 minutes ir more as the cashier has ti wait for service to bring paperwork! This should be in hand when they call us to get the car bc service is complete. We don't go immediately either! needs a better system

Horrible customer service all they want is your money…read moreThey sell you a piece of s*** car so you have to keep going back because there mechanics are all full of s*** in that place. they try to rip you off and never do get you into a loaner or rental when they got your car more then a day. Theyre communication is absolutely horrid all the managers there are never available and are all full of s*** making you promises they don't keep. Noone ever answers your calls. No one ever calls you back when they say they will. And to top it off there warranty process is full of s*** everything they sell you and tell you are all lies. DISGUSTING don't buy any car from them they are horrible money hungry A ss *****

Basically because no one signed their fake price quote from the GM,, even when I offered to pay…read morecash, the DCCA could do nothing. I truly have to he evidence and text messages to proves these guys and the bait and switch master bators of alll time! If he signed the deal the GM would have been screwed and he knew it! It was the most classic bait and switch I've ever seen, and even more savy the GM Knew not to sign on the dotted line, he knows to boundaries.

BEST STAFF + CAR DEALERSHIP IN HAWAII!…read more LONG STORY BUT WORTH IT My husband and I are both full-time workers and our car had just broken down - we were in desperate need of a car quick. I saw a detailed and thorough car-ad on FB marketplace and had messaged the person who placed the ad, Thomas Kondo. Thomas was very responsive and worked with us so quickly, submitted our paperwork and really pushed everything through. And in less than 2 hours, we were approved and just needed to come in to sign the final documents. After explaining that our car was down, he even offered to securely email us the documents and would coordinate a shuttle to drop-off the car. But He also recommended to come in for a test drive then sign on-site if we preferred that as well (which we did). Fast forward to the next day, my husband and I got a turo so we could get to the dealership. We had both just finished pulling 10-hour shifts at work, so you could imagine how "tired" we looked. Right when we opened the main entrance door, we were expecting a long wait (because again, we didn't look like high-class buyers as other dealerships would cater to only) -- but we were INSTANTLY greeted with a smile by a tall, Caucasian gentlemen (wish I got his name). He kindly asked a few questions to make sure he'd get us to the right person and gestured us to wait in their cozy lobby area (which was very comfortable, clean and inviting). Not even 5 mins of wait time, Jessica had walked over and greeted us -- stating that Thomas had to leave but mentioned that she would take good care of us (but good was an understatement)! Jessica spent the first 10mins getting to know us and treated us like OHANA and not just customers (and was genuine with every word). She got to know what our daily travel looks like and the primary use(s) of our car. She was very explanatory during our test drive and VERY knowledgeable of the car. When we got back from the test drive, we told her our budget and how much we could afford to put down and pay monthly. BOY DID SHE CRUNCH NUMBERS and really helped us save big dollars $$$ from our down payment AND monthly payment. Jessica also gave us snacks and bottled drinks while we waited, printed out the car fax for us, referred us to a tinting professional (because I had inquired if she knew anyone), AND even helped me with car insurance on the spot. JESSICA KONDO is such a blessing who was super patient, helpful, and most of all GENUINELY KIND! We were then taken over to Irwin Rodriguez at finance who was very helpful in explaining the paperwork before us. Of course before making a huge purchase like that, we had many questions and he was very patient in answering all of them with such kindness. He was very personable and didn't rush us like other dealerships have in the past. King Windward Nissan really has an inviting atmosphere and every one of their staff is genuinely helpful, kind, and they really live up to their motto - "We're lifetime friends." Definitely will recommend them for anyone looking for new & lightly, pre-owned cars. They also have a principle that "They don't sell salvaged cars," which is a high-standard in itself!!! MAHALO KING WINDWARD NISSAN FOR BEING SUCH AN AMBASSADOR OF ALOHA!!!

I have been an Infiniti owner since 2016, and used to love the service at the old Inifniti location…read moreon Nimitz. I always felt welcome & cared for there. Now that service has moved to Windward Nissan, I am very disappointed. The workers seem like they'd rather not be working here, and are very short with the customers. Originally, the staff at the original location would conduct a multi point inspection, print it out, review with me when I picked up, and also provided a car wash with every service. Those days are definitely over. I had to request this inspection print out prior to service, and it wasn't even done when i picked up. They texted me a report upon asking again, however I don't feel as if they actually conducted the inspection. I'm assuming I'd be laughed off the property if I asked for a car wash. Aside from the service, the lounge is a tremendous downgrade and smells like a high school locker room. The only reason I'm still coming here is to complete my free oil changes that came with a deal from my previous purchase at the original Infiniti location. After that, I will definitely choose another shop for my maintenance needs.

I visited several places to sell my car and Jon at Max Motors was the only person who gave me a…read morefair offer with no bs in our interaction. The other places that I went to are the highest rated places on Yelp, but they all gave me extreme lowball offers and tried to feed me all kinds of slick bs. If you are looking to sell your car I 100% recommend stopping by here to get their quote. It might not seem like a fancy place but it's down to earth and they keep it real.

Super nice customer experience. Mr John is a great guy who is trustworthy. I will go again for my…read moresecond car. Don't waste your time to sell your car. Go to Max Motors!

It was a very easy peasy car purchase, no hassling back and forth just a straightforward purchase…read more I highly recommend Andrew and Guy, very professional and easy to work with. Buy at Windward ford, you won't be disappointed.

One star is too high a rating. Dealership was super easy when buying a truck from them. But their…read moreservice center is a horrible nightmare of bad customer service. Straightforward service almost always takes overnight. They refuse to give you a time line on how long a a service will take. Won't return calls inquiring as to the status of a service. When you try to call, you are put on hold for 15-20 minutes of excruciatingly bad reggae "elevator music" while being advised over and over that you are "first in line". When it finally rings, IT GOES STRAIGHT TO VOICEMAIL!!! Every. Stinking. Time. Even if you want a Ford, find a different dealer to sell it to you. They couldn't possibly be worse.

I'm always skeptical about going to dealerships. We had taken our hybrid Ioniq to Midas for an oil…read morechange, but they told me that we needed an engine oil flush. They also they didn't offer that service. My hubby called around and Jerry V quoted us $249, which was a fair price. They flushed the engine and added new oil. We arrived at our scheduled time and checked in with Samantha at the service department. We left our keys with her and the service was done an hour and a half later. We thought that they would tell us that we needed to get this and that fixed, but they wasn't the case. They were very honest and didn't try to upsell us anything. She just told us that we needed new tires and a new dip stick. I got to talking to Samantha and she was very pleasant. She was also very knowledgeable. Thanks Jerry V and Samantha.

Had a great experience here, thanks to Christian and the whole team! Truly for the people!…read moreChristians communication skills and knowledge was really good. He helped immediately when we drive onto the lot. Christian and the team worked tirelessly even late into the night to help secure a car for me. Definitely referring them to everyone that asks me where they can go for a car. Thank you again Christian and the Windward team! #1