I had a great experience here and I'm so grateful to the workers here. Idk why the reviews are two stars. For perspective: I had a baby (three years ago LOL) and I forgot how to shop!!! Like I wear the same boring clothes. So, I was so annoyed when I had to shop at 8:00 pm because I'm going to take family pics and have been putting off thinking what I'm going to wear. I walked in and Jeans Warehouse is totally different than 15 years ago. Idk what to get or how to wear these new styles. LUCKILY, just before giving up I asked one of the workers to please help since I'm taking family pics!!! It's like 8:40 and I'm freaking out cuz I don't want to stare at myself in family pics looking like I hate my clothes!!! She was so helpful, rushing around the store and offering suggestions of stuff I'd never wear but I'm like "you choose and I'll try" .... Omg!!!! She was so good and kind and nice!!! I was thinking I probably couldn't find anything but thanks to the staff. I DID!!! And the prices are still very affordable. They have a huge selection of local stuff now and nurseries SCRUBS!!! Thank you thank you I'm so grateful. May be I'll go back and tell her to find me more clothes!!! Haha. read more

On September 28 around 6 pm came to pick up my order and do an exchange. I thought no sales person was in the store the Micronesian sales person look like she was shopping with her boyfriend until I ask her is someone here and she came up to the register. When I pick up my order she took about 10 min like she don't know what she's doing so she ask someone in the back to help her. The helper did it in couple seconds.then decided to exchange clothes I got as a gift and didn't have a receipt she told me no we can't do an exchange I told her I did this before at alamoana shopping center jeans warehouse they had no problem doing an exchange there,she look so confused and didn't say nothing for a sec and then she told me sorry can't do it in this location. Very unprofessional. Bad experience never go to this location again read more

Located at Kam Shopping Center on ewa end by Baskin Robbin's, this shop is a decent size with lots of apparel, a section for plus sizes, keiki section and lots of accessories down the middle and near register. Fitting rooms are clean and spacious, no bench or chair, but hooks to hang your purse on. Locks on all doors and need Marianne to open the door for you. Second time shopping this location and each time Marianne was on it! She works alone, yet makes sure she greets every single customer that walks in, while ringing up sales, putting out new merchandise, and keeping store tidy and clean. Last month was my first time at this location and it was busy at 10:00 when it opens. I wanted to exchange a couple of jumpers for a different size but ended up finding more goodies that weren't at the other location which was much smaller. Lots and lots of Hawaiian designs on the cutest jumpers, rompers, dresses, blouses, workout items, and a large array of shoes, sandals even cowgirl boots and hats! Prices are so very reasonable and exchanges or returns can be made within 30 days or purchase with tags on and receipt. At the register, Marianne kindly let me know the procedure of exchanges, the amount she credited first, and then debited with new purchases. She doesn't say much, just does all these jobs that would take 3-4 sales people to do- I think she is the manager because looks professional, well-put together, makes sure she is watching the store while ringing up. I like that. This will be my go-to Jeans Warehouse from now on. read more

This location has improved! The current staff for the past year have been nice and welcoming. They greet you upon entrance and check if you need help. The fitting rooms are neat and clean. Great selection of clothes, especially local prints of puakenikeni and monstera. Very affordable clothing. Work slacks and tank tops are about a third of the price compared to Nordstrom rack. read more

I'm very annoyed I love jeans warehouse , I always go shopping here and it seems like every single time I come here. The lady in the front always has a crazy look on her face. Every time i come here she never fails to make me feel uncomfortable and unwelcome which is even crazier , i work in customer service and that's the #1 thing you're supposed to focus on. I glanced back at her and she was rolling her eyes, it might have been because there was a minor misunderstanding.. something was out of package and i was touching it , my mistake, but I did not appreciate that behavior especially cause I'm a local here and I always come and every single time I come to this exact store she always has a crazy look on her face and it always ruins my whole shopping experience. I hate writing bad reviews it makes me feel ugly especially cause im not a rude person but with the service i dealt with it's only necessary, other then that it's a good place. read more

LOCATION: kamehameha shopping center next to tmobile & kennys APPEARANCE: a good size store with AC. full of clothes, a little crowded but its okay. CUSTOMER SERVICE: the reason i gave 2 stars is because of the service. literally EVERYTIME i go in this store the workers got on grouchy faces :( it really sucks because that makes me not want to ask for help at all. they make the store really unpleasant to be in. I dont get any "hi do you need help?" or "you finding everything okay?" PRICES: very affordable prices! i love finding my outfits here. esp if you are on a budget! this store will never disappoint you in finding stuff. they have different types of outfits. tops, pants, shorts, underwear, slippers, jewelry etc. PARKING: plenty of free parking read more

These employees are not friendly.. Talking stories to eachother when customers are waiting in line to be helped. Maybe hire people with good customer service instead of just anybody that needs a paycheck. No wonder they have 1 star. I would rate them no star if it was a option. This place is a joke. read more

The store is really clean and big with a lot of selections to choose from... But it caught me by surprise how the workers there are STILL stuck up. I didn't get greeted or anything last Sunday... or helped. One of the workers named Hazel? (seen her tag) I believe, just rolled her eyes at me? Like if you don't like your job then QUIT! Simple. I'm never coming to this location. It's weird how y'all still act the same from years AGO! Love the clothes but the hospitality? Trash. read more

Compared to some of the other comments here, they noticed us and kept an eye on us upon arrival. Every few minutes, we were being checked on and were asked some questions. We did have to go find someone to open the fitting rooms for us too which was pretty inconvenient. When we were ready we finally go in line (yes there was a line) and after waiting a few min someone finally came to check us out. Snobby customer service at the register. So I made sure to snob right back at her. Will not shop there again. Ala Moana is so much better in my opinion. read more

Last week, I looked and was about to buy clothes with red tags (which they had a sign that all red tags were 50% off) so I went to the register and they said they only do it on weekends. Like whaat!? Can they take the sign off or atleast put a note that its only during weekends. Other JW branches I went to has that promo everyday. Some staff dont know about it too, had to ask the "manager" to confirm. read more

Sometimes it sucks that they dont have the latest trend that they post on instagram. They either have it come in later dont. I like this store though. Its clean & organized. Tbh, I prefer the morning employees. Evertime I go there in the morning, I see the same ladies, so im assuming thats their schdule. I went yesterday morning. I asked the associate at the cashier about a specific item. I like the fact that she was honest and went through about a specific item I askes for. It was for a undergarment accessory. I went the other night and a different associate told me she didnt try it yet, but no one complained about it. I already knew she was lying, though I know she was trying to sell or be positive. However the morning associate Id rather prefer because the item I wanted, is non-refundable. So if she was trying to cut through the bush, id probably waste my money if it wasnt great. More likely the night shifts, the girls just seem stuck up or dont look at you and greet or greet but dont smile, because 'its their job to greet'. I give it 4stars because its clean, organize, the morning staffs are friendly. The night staffs or young girls make you feel uncomfortable read more

I miss ever blue (for those who dont know the previous store this stall once occupied) But then again they are sister company? Please correct me if I'm wrong. I love jeans warehouse for quote and quote the latest fashion trends for affordable, practically cheap price! But as far as quality is concerned, you're better off shopping at other stores similar to this. Service is sub par here (as other jeans warehouse branches) I feel like the sales associates dont even bother to make me feel welcomed by greeting me nor asking me if I'm finding everything okay. There are four dressing rooms in this branch, one of which is wheelchair accessible so that is a plus. You'd be lucky enough to have someone accommodate you though because there's usually never anyone around. Short staffing perhaps? Anyhow, if this store wasn't my go to place for cheap clothes and accessories, I wouldn't frequent this. Id pay a little extra at H&M, charlotte and or F21 to get desired service and better clothing. read more

Came in here today with my friends The staff were very sweet and helpful Price was very affordable I got a brush set for $6.90 and My friends got a beautiful ring for $1.01 read more

If I had to base this review on just customer service, it would be just 1 star. The only reason I'm rating a 2 is because they were a great stop for emergency work pants. It's hard for me to find pants that fit me well in all the right places. Either the waist is perfect and thigh area is too small or the thigh area is perfect but the waist is too big. On top of that I seem to have short legs and a long torso! So weird. Anyway, I visited twice in 1 week. First time, I was greeted when I walked in and while browsing the racks realized the person sitting by the mannequin eating was an employee. I found a pair of pants I wanted to try on and proceeded to the fitting rooms where a small girl passed me (she was eating a bag of chips) and then stopped, looked back and asked if I wanted to try on. Umm...no, I was standing there to stare at fitting room doors. -_- Probably the only decent interaction I had was with the cashier. The second time I went in, same employees. I wasn't greeted at the door this time. No one was walking around eating. No one asked if I needed help. I picked a pair of pants hoping they would fit as I didn't feel like hunting someone down who's willing to let me in the dressing room. Stood in line to pay. No one was at the register but another girl was on the second register counting money perhaps. Few seconds later the same cashier as before came from around back of me and rang me up. For the horrible customer service or rather lack of, I better love these 2 pairs of pants! read more

I enjoy shopping at Jean's Warehouse; however, sometimes the experience is not the greatest. Customer service is very important to me. This evening, while shopping at the School Street store, the sales person was not friendly at all. It would have been a better shopping experience of she had a different attitude. read more

love jeans warehouse! The styles and most of all, the prices! But sadly, I don't like this location. Let me tell you why. It's because of the manager. She is NOT friendly at all. She doesn't smile! You look at her, she looks at you and it's like she's giving you the eye. You smile at her, she doesn't smile back. She doesn't even get involved with customers. No greet and no asking a simple question like "how are you doing?". It's as if she hates her job. If you don't like it, then quit. Simple as that. read more

I'm not sure why the reviews of this particular store are so negative. The manager, I believe the same one the others were referring to, was actually really nice to me. I complimented her on Tiffany, the sweetest and most helpful girls I've ever met at any Jeans Warehouse and I do go to this one a lot as it's right by my house. So keep up the awesome customer service Kam Shopping Center Jeans Warehouse! read more

This is a poor customer service jeans warehouse.sales associate there were very rude snobby.

All I have to say is, if you don't like your job find some place else. Very rude workers. Never coming to this particular location again.

Very rude girls. Came in at 8:30 and I overheard the girls counting to see how many people are inside shopping with 30 minutes left. Made me feel like I had to rush, and the workers didnt smile ONCE. I was waiting to try on clothes and after I asked a lady she told me to just walk in the dressing room. Once I got to the counter, no one was there to help. When I made noise on the counter to let them know I'm ready, a lady called another girl to ring me up. Would put 0 stars if yelp allowed it. Get rid of this location smh read more

I love this store, and I love the customer service from all the teenagers there. They are always so friendly and check up on me throughout the experience. HOWEVER, there were quite a few experiences where I notice that the manager is not great with customer service. She has blonde hair & tattoos, and looks to be in her 40's. She welcomes you and checks up on you, but it does not seem genuine at all. She looks very intimidating and unapproachable because she stares at you and does not smile. And when she speaks to you, it sounds forced and unwelcoming. The way she talks to her employees is so intimidating and rather bossy and annoyed. She seems unhappy and stressed. I understand how hard it is to work, but it should never affect a positive attitude toward innocent customers or your staff. Because of these experiences with her, it makes me not want to shop at this location at all or even come into the store when the manager is there. She needs to learn how to be nicer and more welcoming or caring to her customers,and more peaceful and pleasing with her employees. read more

very rude. they do not take their job seriously. i was shopping for an accessory for my bag and was looking to see if it matched. and this lady was looking at me and accused me for stealing. then the girls were taking their job seriously. while i was walking out, they were still giving me a glare. like i already bought it , and they still accuse me of stealing. read more