One of my favorite bacon bleu cheese burgers in town. I recommend getting the kids meal (even as an adult) because they always give a ton of food. The fries are ok, but I can't say they're my favorite. read more

JCW's - Jr. Bacon Bleu kid's meal. - Burgers Near Me - Provo, Utah

The food and the service is going down and it clearly shows with not only their food but with how rude,stuffy and unprofessional their employees and managers are to paying customers it's pathetic. read more

Food is yummy but over priced and I spent like 15 in the drive thru when there were only two other cars

Oh JCW's... you delicious bastiges! I can easily resist most burgers. If I want a great burger, I make it. Orrr, I head over to JCW'S. I'm a purist. I get the All-American burger combo with their yummy fries (and sauce!) and a fresh lemonade. Seasonless, timeless, and yes, also money-less because these burgers don't come cheap. But at least they're delicious. Oh, and yes, you'll wait forever for your food. These - and other- sacrifices must be made for good fast (but not really fast) food. I may be an admitted burger snob, but when places like in and out still have lines around the block, I feel justi-satisfied paying and waiting for JCW'S. The shakes are also spectacular, and uuuge. read more

It's a no from me. As a non-Utah native there was so much hype for this place I had to try it. Well after upgrading two burgers to a combo meal we paid over $40?! Wayyy too expensive for the subpar quality. You're better off hitting up Culver's. My husband ordered onion rings instead of fries. The workers didn't say anything about not having them when we ordered, but when we got to the window we saw a sign that basically said due to shortages they were substituting a few things for fries, including the onion rings. The sign looked old and ratty so I assumed it was out of date since they didn't say anything when my husband ordered them. Nope! Once we got home we found no onion rings. It's not that hard to say, "I'm sorry we are out, is there anything else you would like instead?" Huge fail for customer service. The food also took forever, which is fine when it's fast casual rather than true fast food, which I think is what they are trying to be? But the food tastes worse than McDonald's. I'm not a big fast food person, but I would much rather have Burger King than this place. It tastes better and is half the price. read more

WARNING! The Provo location is not nearly as good as the one in American Fork. If you want a good JCW's experience, head up north 25 min. It's a far superior experience. In Provo the food takes longer to come, (ours came cold with soggy fries), our order was wrong, and the staff is NOT friendly. When we finally got the food it tasted fine, but I was just very disappointed. This is not the same JCW's I know and love. Come on Provo. read more

The food is great. It is as slow as slow gets. Like they may actually be starting the burger from the very beginning.

Gets two stars because the milkshake and onion rings were pretty decent. Other than that, everything was really disappointing, especially for the price. The burgers had overcooked patties that I basically could make on my grill at home, and the toppings did nothing to add to the experience (and detracted from it in the case of the blue cheese burger). The buns are flavorless and so are the sauces on the blue cheese and mushroom Swiss burgers. The cheese fries are super soggy and gross. And all this for $40!! I could go to a much nicer place for less and get way better food. Also, the employees look miserable; I probably would be too if I had to deal with such overhyped mediocre food. All in all, this place is way overhyped. You are much better off going to one of the other fantastic burger places in Provo, like the Habit or Chom. read more

I'm done going to JCW's. Last 2 times I've went they missed at least one item and this time was the kicker.. ordered "fish" & chips and I've never seen any kind of fish like this. I have no idea what kind of fish they use (definitely not anything nice and flaky), but it looks like a chicken nugget from McDonalds. Expensive and disgusting...not how I want to spend my money these days. Way WAY over priced for whatever this was.. minced fish maybe?! Or a couple years old? I don't know!?! It's a mystery. Also the fries, which I've enjoyed in the past, were really greasy and not hot. Burger was ok but the tomato and lettuce had gotten soggy b/c we were waiting on the "fish" so long. They said they dropped a piece on the floor and had to fry some new "fish", so we had to wait around back and I guess my burger had been made and was waiting in the bag too. Anyway.. this place has gone down hill. read more

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Between price, quality, and quantity i'd give this 3 stars. The quality of the veggies and meat is better than a typical fast food restaurant. The burger's flavor is charbroiled but lacks flavor from a sauce or cheese like other restaurants do. The burger was okay with nothing special to make it stand apart which is why i'm only giving 3 instead of 4 stars. read more

Terrible. Me and my boyfriend ordered a shake when I got them they were halfway melted. Our bacon cheeseburgers were mushed and pretty much burnt. Cheese fries were terrible, everything just awful for the price that I paid. The employees looked miserable and I felt bad and tried to be super nice the person that took our order seemed irritated with me and the other one that handed me the food just basically shoved it in my face and closed the window never said anything! Wish I could get my money back, 10 out of 10 DON'T recommend. read more

We stopped to get something to eat at the JCW in Provo. We have been to the JCWs in Lehi and American Fork and have had no problems with their food. The last two times we have been to JCW in Provo have not been good. The fries were like they had been sitting for awhile. The fish and chicken tenders was dry and overcooked. Needless to say, there won't be a third time to the Provo one. It's disappointing when looking forward to a good meal and the food is disappointing. read more

I pulled up and had 5 cats between me and the window, I have been waiting 30 minutes. I the. Ask the worker and he tells me when I ordered there was a 20 minute wait for shakes when I ordered... feel like that is something that should be mentioned when making an order. I can't believe this place can operate at that slow of a pace. read more

Found plastic pieces in my burger. Wait time was ridiculous about 15min waiting at the drive-thru window read more

JCW's - Chili Cheeseburger - Burgers Near Me - Provo, Utah

We are regulars at JCW's! Not ashamed to admit that my husband and I come through the drive through weekly for their milkshakes. They are so creamy and delicious and ginormous. We consider ourselves good friends with Trevor at the window. Sometimes there's a bit of wait but we don't mind because it's always worth it. I rarely get food here but I love the fries-- mostly because I COULD DRINK THE FRY SAUCE, it's that good. Best fry sauce around. JCW's is American comfort food at its finest. read more

JCW's - Burgers Near Me - Provo, Utah

This place is trash. Go literally anywhere else. $7.00 for the SMALLEST SHAKE?!?!? Ordered the grasshopper shake. No oreos in it. Like MAYBE a half Oreo if I'm being generous. $7.00 FOR SOFT SERVE ICE CREAM POORLY MIXED WITH CHEAP FLAVORING?!? You've disappointed me JCW's. I know what it's supposed to look like, I grew up eating at the original location. Get it together. Stop ripping people off with the outrageous prices. Service was terrible too, but I won't even go there this time. read more

The food is great but employees have a lot to do with exactly how satisfied you were. I came to this restaurant because it was highly recommended from close family members. I was told it was kid friendly, somewhere where my family and I can feel comfortable. To be honest, I was not that comfortable because this young lady was not dress code appropriate and I dont think it's professional to be dressed like this knowing kids come here. She was also the only one dressed like this. As a business owner, I'm sure we are all well aware that our employees represent us. If I had a dress code and saw one of my employers dressed like this, I would not let them enter the work place until they were dressed appropriately. read more

JCW's - Her - Burgers Near Me - Provo, Utah

The quality of the ice cream and shakes has really gone down hill. It used to be creamy and smooth, but now it's mostly made up of ice crystals. The toppings or mix-ins for the shakes are also really skimpy now. I ordered a shake with peanut butter and Reese's cups. In the past my shake tasted like peanut butter and I had big chunks of Reese's cups in my shake. Now my shake still mostly tasted like vanilla and there were tiny little specks of chocolate that I'm assuming were supposed to be the Reese's cups. It was pitiful and I was very disappointed with how it tasted. It JCW's is serving lower quality ice cream and shakes they should at least reduce the price UPDATE 1/31/20: I gave JCW's another shot. I ordered another shake with peanut butter and Reese's cups. This time I asked for extra peanut butter and extra Reese's cups. Well, I was shocked to see that when my shake was ready (which took 40 minutes) there was no Reese's cups in it at all and barely any peanut butter. I don't know what's going on with this place but this isn't how you get customers to come back. read more

JCW's - Receipt for shake. I ordered extra mix-ins and I verified it with the cashier. - Burgers Near Me - Provo, Utah

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Usually JCW's is a good place to get a burger, fries, and shake, but after tonight, I'm not sure we'll be going back. My wife ordered a Bacon Swiss Avocado burger (extra for avocado), and I got a Mushroom Swiss burger. When we got home to eat, my wife handed me what ended up being her burger, after she thought she saw mushrooms on it. After further inspection we realized it was in fact her burger and that the avocado was so old and black that it looked like mushrooms. Avocado isn't supposed to be black. Bummed to see that one of our staple burger places, with the motto "Putting Quality First", isn't serving fresh food. read more

JCW's - Burgers Near Me - Provo, Utah

Well... if I was rating only the food, I would give this place 5 stars. My wife and I are huge customers and literally crave their wings and cheese fries. Side note: the cheese fries could use a little bacon bits and then they would be perfection. Like I wouldn't want to have kids because that's expensive and I would just the money to buy those types of fries for the rest of my life... anyways... I gave this place a 1 out of 5 because I have been waiting in the drive through at this place for literally 45 minutes. I got here at 6:50 pm and it is now 7:35 pm. Oh ya, I still haven't got my food. Nope, I'm currently waiting at the window writing this gorgeous masterpiece of a review. I mea seriously 45 minutes?? This place should not be classified as fast food when it's slower than an unreserved 3 course meal dine in!! Oh and I'm currently watching the cashier stand on her phone and text while I continue to wait. This restaurant has amazing food. But this type of customer service is trash. This is ridiculous. Even the Santa they painted on the window doesn't have eyes because it's afraid to meet my gaze of me glaring into it's soul. Oh now its been 50 minutes. The wait is not worth it. read more

I'm upgrading my vote after visiting here and trying the chicken fingers and the fish and chips. Both are excellent. The only reason it gets four instead of five is it took 17 minutes for the food and arrive via drive through. Not a problem if we're sitting down, but just a little slow for driving. Will be back. read more

Meh. Waited forever and the expensive shakes were just ice cream. No Oreos or cookie dough to be found.

My favorite burgers on the Wasatch. They have such a great menu with so many choices. We've been fans since they opened their first spot in AF over 20 years ago. I'm glad they've done so well. Best shakes around and the kids meals are large. Our faves: mushroom burger, All-American, fish sandwich, turkey/bacon/Swiss on sourdough...you just can't go wrong here! read more

JCW is a high quality burger joint! We had a large group join us here and there was plenty of seating for our family of 16. The burgers are juicy and made to order. Get the bacon ranch burger---yum! The shakes are served in a large cup and very tasty! We enjoyed the fish n chips basket and the chef salad. They have fun paraphernalia hanging on the walls and lots of BYU items too. TVs are playing the current sports games, so sit where u can watch all the action. Self serve soda machine and all you eat dipping sauces. Tips and tricks.... Order a variety of items and share with others. Too many tasty things to try and enjoy in one visit!. Every item they have on the menu is also available in a kids meal. That is the perfect size! Swap out the fountain during for a milk shake. You'll be surprised at the size!!! read more

JCW's - Cute girls at JCW - Burgers Near Me - Provo, Utah

Food was horrible! Wife had the fish and chips, fish was oily beyond eating. I had the pastrami and Swiss cheese. All two pieces of the pastrami was tasteless, dry, over cooked. Worst pastrami sandwich ever. So for the low cost of $21.00, we got to experience terrible food. Never going back! read more

Ordered a shake. Forgot about my order and didn't make my shake for 45 minutes. When they did make it, it was the wrong flavor. Embarrassing. read more

The only reason we gave this restaurant 3/5 stars is that it takes SOO long to get anything! Great food though. The burgers are good but the milkshakes are where it's at. Good food, decent price, super slow - easily took us 20 minutes to get through the drive-thru and there were only 2 cars in front of us! read more

This place is straight trash. I've had so many Utah friends tell me how amazing it is and it has always disappointed. I went two years ago and it was just as nasty then. The fries were soggy, the shake was mediocre, the burgers tasted like something I could make on my back porch (not in a good way), and it's way overpriced. Also the staff is not very nice or professional and the homeboy who took our order had his hair all hanging out, probs contaminating stuff. The best thing about this place was the Dr. Pepper. read more

Solid burger, but prices are high and it took a long time to come out. Burger and fries at a place like this should not be $10.

It's an American burger palace where your appetite reigns supreme. They do burgers and shakes and fries and this weird thing called "Salad." If I wanted to impress Doc with a cholesterol level of over 900, this place would be my go-to. The place does not disappoint with quantity. And at the same time, quality is not compromised. Who woulda thunk it? I love to surpass the shakes and go for a small - "small" - ice cream cone. And if you think the small cones are too big, you'd get a heart attack by just looking at the large milkshakes. They are most definitely meant to be shared. But to share a milkshake? Who woulda thunk it? Burgers! So good. Bacon! So good. Lettuce! ... so fresh? Guacamole! So messy. (and good.) Ranch burger! So good. It's comfort food that makes you uncomfortable from stuffing your face too full. The chicken fingers! Pretty satisfying and big. I only need two of 'em with fries to be full, or just three of them alone. Well, either I'm too full or my tastebuds are too saturated from the saucy McFrySauce. Who woulda thunk it? The milkshakes can be okay. If the location is too busy, and most of the time they are, the milkshakes will be ... not exactly runny but almost fluffy? The same thing happens to the ice cream cones when too many people order milkshakes at the same time and the soft serve machine is being overworked. That's the only thing that doesn't exactly work for me. Freedom to the oppressed machines! They don't deserve these working conditions! It's unprofessional! Would recommend. I'm not extremely crazy for it, but I do recommend a try or three. read more

The chicken kids meal is no longer moist chicken breast pieces- it is chicken tenders that are rock hard and dry. I thought it was just the order that I had was awful, so I went back- still awful. Lesson learned. read more

I've been coming here for several years. It is one of my go to places. I LOVE their burgers. They have that "it was made on the grill in the backyard" type taste. Their shakes aren't anything special, but they are good and I enjoy them. Their fries are even less special but I still like them. One big plus about JCW's is that they are open until 11pm. The other burger places have lost a lot of business from me because I often want a burger/shake after a late night of studying but all the others close at 10pm. The one annoying thing about JCW's though, is their drive through. It takes forever when it's busy. I swear it took 20 minutes last night to get my food. I think they are so slow because, unlike everywhere else, JCW's doesn't seem to have people with large orders go and park off to the side if their order is going to take a long time to be made. Instead they just have all of the other cars sit and wait until the one car's order is done. I'm no longer going to go through the drive through when it is busy. I think it will be faster to go inside. read more

We have been stuck in the drive through for 40 minutes not moving already finished the shake. We asked if they could ask the person in the front of the line to park ahead to get their food and they said no. Never coming here again! read more

We showed up at 10:45 (their website and signage said they closed at 11) and they had pulled chairs out of the restaurant and used them to block the drive thru. I tried to call their phone and they didn't answer. There were people inside and cars in the drive thru. So disappointed in these employees that clearly didn't want to work and caused multiple cars to drive away unhappy. Losing my business for sure. read more

Summary: Good joint for a quick burger, and a huge shake. ------------------------------------------------------------------- The atmosphere (3 stars) - Lots of TV's with sports on them, as well as large booths. However, like most burger joints, it was a bit messy, loud and chaotic. The food (3 stars) - The food is good, and the burgers are constructed well. But, he patty quality is average, and there have been a few times where the patties have been overcooked, and even a bit burned. However, with that said don't miss out on the shakes. They are huge and delicious. Service (3 stars) - The service here was exactly is what to be expected at your local Burger Joint. But, with that said, nothing quite made it stand out from the other burger joints. Value (4 Stars) - Everything here is big, and reasonably priced, which is mainly what keeps me coming back. Will I go back sometime? - Yes. read more

TL;DR I waited total time of an hour in the drive thru for them to forget I even existed before somebody saw me by accident and finally brought me my food. Dear JCW's: I could give you a trophy. Don't get too excited yet; I'm not sure this is an award you actually want. What's the trophy for? Achieving the #1 spot on my list for the crappiest service I've ever received from a restaurant. It was about 9:30pm on a Thursday night. I was in line at a drive-thru at a different burger restaurant. Seeing that the line was taking a while to move, I decided to drive to JCW's and eat there instead. Quality food, and I didn't anticipate that the line would take as long as this line was taking. I drove to JCW's and arrived at the drive-thru. Lots of cars, but I was willing to wait the time necessary. I looked at my clock as soon as I pulled in: 9:42pm. It took about 10 minutes just to place my order at the speaker. I could see there were tons of people inside, so I gave them the benefit of the doubt and decided to stick out the long wait. I ordered a Ranch Bacon burger and a side of cheese fries. Hearing that the girl taking my order kept repeating back to me "fries" without the word 'cheese' anywhere before or after, I confirmed with her two times that I had ordered cheese fries. After about 20 minutes I finally got to the window. The girl handed me the bag before she even told me my total. Then realizing the mistake she had made, she got flustered and tried to take the bag back. I asked her, "Are there cheese fries or regular fries in there?" She looked in the bag and told me they were regular fries. I told her that I had ordered cheese fries. She frantically looked for somebody to help her at the register because she didn't know if she should give me the regular fries and still make me the cheese fries. I could hear the entire conversation because she left the window open. She charged me for my burger and cheese fries and told me to wait in the drive-thru pickup area, where somebody would bring them out to me. I probably pulled into the spot at about 10:10pm. I waited. And waited. And waited. And waited. And waited. And w a i t e d Nothing. Literally nothing. I could see cars in the drive-thru behind me, so I knew they were helping other customers. At about 10:30pm, a guy noticed me in the spot and came out to my car, asking if I was waiting for food. I told him that I was waiting for cheese fries. The look of surprise and fear on his face informed me that nobody had even remembered my fries. He ran back inside and I waited another 10 MINUTES before an employee came out with my fries and a $10 gift card. I left the parking lot at 10:40pm. So what's the verdict? Well, for starters, I feel sick even looking at the gift card because there is nothing that anybody could say or do to get me to return to that JCW's again. I waited an HOUR in my car before I received everything I had ordered. The treatment I received made me feel like the management did not care about me or my business. I joke that maybe you should put wi-fi in your drive thru so I can do my homework while waiting in that horrendous line. So. You win, JCW's. The award for the worst I've ever been treated at a restaurant. Thanks for the gift card. McKenna Hill Provo, UT, USA read more

Low quality food that is very expensive. Fries soggy, shake not mixed, gross. Have really gone down hill in quality

As I sat and waited for my food I sat in full view of the kitchen. I watch staff in the kitchen eating, touching their own body, co-workers bodies, and then the food with the same pair of gloves! I watched the guy on the grill touching the burgers or meat on the spatula as he walked it across the kitchen every time he had it finished, he then touched things like his leg, put his hands on his hat, another co-worker, a work station on an opposite side of the kitchen as he stood and chatted with co-workers then without changing gloves he went in the back carrying out a bus pan. He then reach in the bus pan taking out meat patties, again touching them with his dirty gloves he has touched everything. My husbands burger was cold once it got to us, & I was unable to eat my food after watching the kitchen staff. It isn't a cheap place so I'm not every happy, but I would rather not get food borne illnesses from improperly trained staff. read more

Where to start... I picked a few things to try from the menu: chili cheese fries (someone said they're to die for) they certainly weren't , my teeth nearly died crunching on those hard a** fries. The chili on the fries was okay though. Next the mushroom burger, absolutely no flavor, I'm one for mushrooms but this burger was missing one thing and it was seasoning. Next one was the Hawaiian burger, I guess that one wasn't too bad but when I see Hawaiian burger I think teriyaki and pineapple,, I'm not sure if they skipped out on the teriyaki but that was missing. Next on the list is pastrami burger someone said they had enjoyed,, let's just say I wouldn't feed this to my dogs lol.. old dry deli meat. Let's move forward.. to the decent things,, the wings! Now I've had some nasty tiny crusty wings but these wings are actually worth it, I actually enjoyed these at least from all the food I've had from this place. And last the Oreo shake,, It was amazing! Lots of Oreos! My fav! And then of coarse the staff was very nice. read more

Nothing I love more than burned to hell "hockey puck" chicken strips. Really bothered by the fact this was even presented to me in this condition. read more

JCW's - Burgers Near Me - Provo, Utah