Ok, so I came in during Black Friday and some lady at the entrance was extremely RUDE. She was handing out free giveaway bags to all customers except my family. We clearly walked right in front of her, smiled, and she purposefully ignored us! I even stood by her again to see if she was serious and she did it AGAIN! It's truly unprofessional to ignore customers and not treat everyone with respect. The store was not packed and we didn't enter during a busy period. I came in to buy some clothing items, but this situation truly left a bad taste in my mouth. The selection was kind of mid, so I chose not to buy anything here. read more

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I came to this JCPenney at Moreno Valley Mall to pick up an online order that I had placed for some flip flops. I don't live near Moreno Valley, but this location was the only one that had the black flip flops that I wanted. First time here. Pick-up for online orders is on the second floor. When I got there, it had a sign that said it was closed, but go to kids section for assistance. I did just that. Got in line. They were quite busy with other customers at the time. Eventually, it was my turn. Staff was friendly and helpful. It didn't take them too long to get my order to me. Thank you! As I was heading out, I did use the ladies room that was kind of tucked in at some corner. It was very clean. Anyway, my visit was very short. I didn't get a chance to peruse the store as I had an event to attend to. Maybe I'll return one day to check out this JCPenney in more detail. read more

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I purchased a piece of jewelry from JCPenney less than 30 days ago and unfortunately discovered a defect. The experience could have been frustrating, but the customer service I received made all the difference. Initially, the associate in the jewelry department did her best to assist me. Although she was limited by store and warranty policies, she was very pleasant and immediately offered to contact a manager when I asked. She did so without hesitation. The manager was extremely helpful and provided me with the store manager's contact information. When I reached out, the store manager was also very kind, professional, and willing to help resolve the issue. The following day, I returned to the store for a replacement, and the young associate at the jewelry counter provided excellent service. She was friendly, attentive, and made the process smooth and stress-free. Overall, I am very impressed with the level of customer service at the MV JCPenney location. Everyone I interacted with was courteous, helpful, and professional. Great job Nichelle and team, and thank you for turning a problem into a positive experience. read more

Customer service needs improvement. More signs that tells you specifically where the return section is or be able to do returns at any checkout counter. Train your people well and not bottle neck the process. read more

We found a quilt that was 179.99 for only119.99 and we bought it for our king bed. It looks great on the bed! read more

JCPenney - Shopping time - Department Stores Near Me - Moreno Valley, California

I just want to say Gris was an amazing employee at J.C. Penney . Although on Christmas Eve was a very busy day with a lot of moody shoppers . Gris was still very welcoming and had an amazing holiday attitude. She's amazing. Thanks Gris read more

Be careful about who cuts your hair at the salon. I don't recommend Alissa. I took my daughter to the salon yesterday and we told her we wanted only a trim for my daughter's hair and we showed her a picture of the layers she wanted. She also asked to have her bangs cut a certain way and she responded she already had that. Which she didn't. She basically said my daughter had to get her hair cut shorter because in order to add the layers they won't show unless her hair is shorter. So we agreed to a certain length. Then she ON HER OWN cut it MUCH shorter than we agreed to. It happened within a second so there was nothing I could do after she cut it. After that there was no going back. She then AFTER already cutting all her hair started asking for help from other workers at the salon. This shows she's not ready to cut peoples hair on her own. She then blow dried her hair and there are NO layers!!!! This was the whole reason it was cut so short!!! I decided to wait a day to see how I feel and calm down before calling the salon. I called today and spoke to the manager, who was actually one of the people who helped her correct her mistakes. I let her know about our disappointment about her hair being cut too short and the fact that there are no layers. She explained to me that Alissa is still in training. I feel like if someone's in training, we should be informed when making the appointment so we can decide if we are comfortable with that or not. Alissa seemed upset and short with us after seeing the picture my daughter showed her. She also kept asking if she was sure she wanted her hair blow dried over and over again because she kept warning my daughter it would take awhile. I now know she was trying to talk her out of getting it blow dried so we couldn't see that there weren't any layers. Alissa needs more training and another more experienced stylist working with her from beginning to end. Not coming to check after the damage is done. She also needs to be told she needs to listen to the customer and do what they ask for. Lastly, and most importantly she needs to be HONEST if she is not capable of achieving the look a client is asking for. I'm hoping something is done so this doesn't happen to anyone else. read more

Just needed some undershirts, only 3 stars because the Credit/Debit machine wasn't working. The store clerk apologized for that, luckily I had enough cash to make the purchase. read more

JCPenney - Men's wear - Department Stores Near Me - Moreno Valley, California

Moreno Valey Mall is a weird mall but this seems like a nice JCP. Seems like the typical JCP with all the departments. read more

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They have three lines at one location. One for online pickup, one for returns, and one for purchases. Unfortunately if there's a customer who won't budge from the wrong line, they take that person before the ones going by the rules. Very frustrating. You don't reward the wrong doers. read more

Today I did some back to school shopping I expected there to be a line and associates looking not so happy and that wasn't the case. The associate that helped me with my purchase while wearing a mask smiled through it all and was so helpful and quick. Thanks Andrea for your assistance today, my son and I appreciate you. read more

JCPenney - Department Stores Near Me - Moreno Valley, California

management and security services dehumanized me when shopping at this JC Penney store. While shopping in the men's department I was confronted by security who asked me, "Are you going to be paying for all this stuff?" I was quite disturbed and full of emotions. I let him know my intentions are to pay and I asked him why he made such an assumption that I would not pay. The security guard let me know that he was called and that I fit the description to the call he received. At that moment, I felt violated and disrespected. I paid for my items and left the store, but truthfully I will be returning everything and never shop at a JC Penney because of this experience. Staff's performance was poor and unacceptable. Instead of making me feel welcome they made me feel like a shoplifter. My parents did not raise me to be a thief, I have high standards in the way I live my life. I was accused in the middle of doing my shopping inside the store, I suggest a security stop should be done when a shoplifter walks out of the store doors without a receipt. I hope that no loyal customer experiences the distress that the staff made me feel this evening. JC Penney needs to do better for their staff member's needs and training that follows along great customer service. read more

One star for the cashier telling me I read the advertised sign wrong and so i brought the sign to her and she said that was the wrong sign. So we go to the display and she clearly thought she was right until I printed out the description on both signs and the price. Her sign did not match the original price on my product. Of course rather than admitting she was wrong, accused me of putting the sign there. Yeh right. The sign that was the was clearly for my product and not the one she grabbed to show me. Beware of the big lady who will argue with the customer. Horrible service. read more

I'm furious that JCPenney would charge me $2 every month to get a paper statement in the mail, after charging me over 30 percent interest on the credit purchases. I think I'll give them a rest. Let's see if they decide it's profitable to get my $2 every month when I decide to use every other credit card in my wallet but theirs. I track my bills better with paper and am more likely to forget with electronic reminders. I bet they like getting those late fees too. read more

Their Photo service is shitty due to the manager rakeekee or idk how you spell it does know how to run it or manage her appointments if you are there on time u still wait a hour smh disappointment at its finest read more

I recommend this place for a little girl dresses if you're looking for a beautiful dress and you don't know where to go I recommend JC pennies they had Great clearance sale I believe I got the best deal on a beautiful dress that I got for my little girl we had a pleasant shopping experience there the cashier Connie was so helpful and so nice I wish there were a million cell associates like her read more

JCPenney - The beautiful dress that we bought at JCPenney's it was $78 and it was 40% off I only paid 50 bucks - Department Stores Near Me - Moreno Valley, California

They do not price match their on items from the website. I saw a sheet set i wanted but didnt want to wait for shipping and figured i could drive and get them. $40 more in store than online. The cashier gave me an attitude when i asked if i could get the online price. I stood in line and placed a pick up order for the same items in my hand. An hour later i had my sheets for the online price. Maybe they do not want people shopping in stores anymore. Either way i wont go back there. read more

I purchased a ring from Jc Pennys who sent it out to be sized. The originally told me it would be a 2 week wait. That turned into 4-6 weeks and now that has turned into 10 weeks and even denied they ever told me 2 weeks. In no way should it take 10 weeks. While I was there being told no one told me 2 weeks another customer was in there complaining it had been over 10 weeks and he still had not received his ring back and it was now past his wifes birthday, the reason he purchased the ring. read more

This review is for the salon as I could not find their salon's page. I would give zero stars to the salon if I could. They ripped my mother off today by charging her almost double for what they charge for a basic cut. I have come here twice now, my last visit being a week ago. I was told haircuts start at $35 and I had my hair shampooed & cut for $40 both times I visited. Today, however they charged my mother $60 for a trim, a very basic trim. They did not even provide the a full service which I was told includes shampooing, cutting, and styling/blow drying. Last week, I was told this would cost $50, if I was interested. But today they charged my $60 for just a cut?! This is very dishonest of the employees working today and I will not be returning to this salon ever again. I highly do not recommend this salon to anyone unless you want to be ripped off! We could pay that amount at a higher end salon. JCPenny Salon should be ashamed of themselves for the dishonest and unethical service they provided today. read more

Since all jc near my family home were closed, always happy to find one open. This one was clearly having issues, but did manage to find some clothes in the big mens area. Not a lot of help to be found and supplies looked scarce. My biggest complaint is how dirty it was.....and why the carpet looked like a crime scene. Pretty sure I saw a few places that need the carpet removed and possibly checked by CSI. read more

My experience this past Sunday was extremely stressful. Let me set the scene... I arrived for my haircut with a Stylist. My hair was one length just below my shoulders. I came in with a picture of the haircut i desired (long A line) and shared this with her. She said ok! Then we proceeded with the haircut and this is when I knew I was in trouble.... She dropped her scissors twice, then the comb, of which she continued to use without wiping them off or cleaning them after they landed on the floor. And her hands were shaking. Yes, this is when I should have stopped her, but I didn't. She proceeded to part my hair on the side around the ears (both sides) and clipped it. Then she literally grabbed the back and cut straight across, no layering, no nothing...just literally cut across at almost back hair line. Oh did i mention my hair was dry...no water, nothing! Then she proceeded to cut the front at an angle from the front, she angled the scissors upward toward the back and tried to cut towards the back cut. So the side of my hair went like this /------ . Then she proceeded to the other side...and started cutting the same way. She cut too much on that side and had to shorten the other side....back and forth until my hair was just below my ears....OMG STOP!!! I told her "we are done and please stop", and I got up and took off the cape. I don't know what made me ask her "How much do I owe you?" but i did. She said "nothing". I walked out. And was met by the only other stylist in the shop, she took me to two on- duty managers because she saw I was so upset, shaking and crying. The on-duty mangers said "Another?" and were appalled and was apologetic and asked the stylist if she could fix it, she said she will of course try to repair. They took pictures. Oh, and did I mention I was the third person that day that she completely destroyed their hair, a bad dye job, and a cut that wasn't even repairable. The hairstylist that was comforting me, had just finished trying to repair the previous bad cut, and had stayed a little longer to make sure things went ok for me, of which it wasn't. The very sweet stylist that tried to help me, repaired the damage. And, i was grateful for her professional abilities, and hair skills. Of course my hair is probably 3 or so inches shorter that what i wanted, but at no fault to her...she had to fix the mess that this person caused. This women belongs no where near peoples hair, have scissors in her hand or have a job as a hairstylist. I am asking for my money back, because I did have to pay for the haircut after all. But i'm going to the Corporate office to complain about this, for some reason this women has been kept there, even after having OTHER and NUMERIOUS incidents as this. WHAT THE HELL???? WHY? I blame management for this as well. If you go to the JC Penneys Salon in Moreno Valley beware of your stylist. If you want the name I will be happy to provide, but i wont publicly post. WARNING TO ALL!!! read more

Salon: I use to come to JC penny salon all the time but it hasn't been the greatest after Covid. We had set up an appt for cut and blow out for my daughter during the week at 5:30 pm we received a call later in the week to see if we could move up our appt to 4:45 pm. Because they don't do blow outs past 5 pm. Since I get off at 5:00pm I told the lady who called to just go ahead and cancel I couldn't make that time. We ended up scheduling again with them on Saturday at 11:30 am. We showed up at 11:15 am to be greeted by the person in the front desk who wasn't the nicest. I told her we were checking in but were early she said that the hairstylist assigned to my daughter was doing hi-lights and she was going to be another 30-45 min. I told her my daughter was there for cut and blow out. We came back about half an hour later to have what seemed to be the manager waiting for us to tell us that we booked an express cut and the stylist would not have time for a blow out. I felt that was pretty crappy service considering she didn't even start at 11:30am as scheduled. I understand they book their time slots but we also had to accommodate the stylist. They need to do better with their customer service. read more

Booked an appointment online for a color, highlight and haircut and was called as I was heading to drive to the salon and told the stylist was running behind from a client who started her service 5 and 1/2 hours earlier. They stated they could not keep my appointment, first offered another stylist, but, then proceeded to state no other stylist could take me because of the time it would take for my service and all of them were leaving and don't want to stay after. I asked why no one called me 5 hours before once the knew the other clients service would impact my appointment, no reason. They did not care that I planned my weekend around the appointment. Complete lack of customer service. read more

I shop here because I find everything from Make up to Shoes, just love the great atmosphere around the store and the employees are all very helpful and nice ! Not to mention the hair salon Is great ! Just love Getting my hair done by very professional stylist and i can pay my services with my Jcpenney's card ! So I Highly recommend Shopping here and also pamper yourself at the Salon read more

This sephora sucks. They don't have a huge variety and customer service is the worse. I always have to wait in a long line or look around the store because no one is ever at their counters especially the counter where you have to return online stuff up stairs. The home department rarely has employees at the counter. I swear they are always in the back. I have to look around for a couple mins to find any help and usually see them come from the back. The best thing about this store is that they offer good coupons and rewards dollars. I hate the fact that online returns can only happen up stairs cuz thts where the employees are never around. The cashiers down stairs are always available. I feel bad because they are always busy , yet the ones that work upstairs always seem to be hiding read more

This place saved my life on my wife's b'day. I was looking for this certain jewelry box that they had, but no JCPenney carried it cause they sold out. I was like "Please have it here, PLEEEEASE". An very nice person by the name of Rita answered the phone, super super friendly. She checked for me and told me "Yes, we have 1 more left" *cue the holy music* I was like "Can you save it for me, please?" She was so nice and said "Yes, your name?" Putting the peddle to the metal, I zoomed on over to Moreno Valley and picked it up. PHEW!! No tickets in the process (haha) read more

Went to the hair salon for highlights and was turned away after being told I have lice. I felt completely humiliated and embarrassed as I do NOT have lice. The manager Nevette was very rude to me and my mother, she "checked" my mom for lice and couldn't find anything but still made her leave. The stylist Jessie was very rude to me as she didn't like the highlights I was asking for. She made a comment saying she usually works with "fun" colors. They also made comments making it seem as I was lying about my virgin hair telling me the bleach would tell them the truth... they made this comment multiple times. Then they both proceeded to tell me that I may have caught lice at work or my child's daycare and that Riverside county has the highest lice count. Very unprofessional because my child is a week old so she does not attend daycare and I'm currently not working. If they did not want to service my hair, because that is not the type of style, they do, they could have told me in a more professional way not by embarrassing me and making me feel bad about myself. read more

Employees are completely rude. I was driving around outside for 15 minutes trying to find the designated pick up area and then decided to just walk in the store 2 minutes after they close (which by the way their hours listed online are not accurate) and she refuses to listen to me and let other people already in the store purchase and when I tried to explain she cut me off and was totally rude. There is a nice way to tell someone information but she chose not to do that. I'm going to cancel my order and place another one elsewhere instead. read more

Came here to pick up my online order and the associate gives it to me in a black liquor store bag. I would have preferred to have rolled the pants up and place them in my purse, rather than walk around with that bag. I hate those bags! read more

Today I had an appointment to get a hair cut today May 7,2022 the style I wanted the hair stylist was not comfortable in the cut and I was not comfortable so the hair stylist went to her manager and explain her manager very professional walk over and talk to me and worked it out to have the stylist to shampoo me and than have another stylist do the hair cut which I was so thrilled with the end results I recommend KC Penny Hair salon they real know how to do your hair!!! I have been to hair salon and not receive excellent service like I did today with hair stylist Serephine very professional hairstylist along with the rest of the staff as well as the salon manager thank you ladies and Happy Mother's Day!! I have already book another appointment to come back!! Awesome service very pleased with my hair cut , and color read more

Review for SALON at JCPenney: Welcoming staff but sadly, they don't know what they're doing. I literally have a bald spot at the back of my head. I WANT MY HAIR BACK! :( read more

I've shopped at this JCPenney's a few times in the past. I wasn't impressed. Yesterday I took my daughter shopping for school clothes and the experience was quite impressive. I was asked more than several times if I was Finding everything okay from different Associates that were walking by me while I was shopping. I was asked again by Keisha if I needed help and at that moment I did. She went above and beyond with helping me find the sizes that I need it for my daughter. After shopping she was treated to a nice haircut @ jcpenny salon for $10 bucks. NICE! read more

My mom has come to the Salon here two times now. the first time in Jan 2018 was a great experience with Lydia. Lydia was nice and explained all of my moms options with cut and color. This first visit was 5 stars! However the second visit March 2018, was not great. Lydia was booked so my mom was seen by Olga. My mom explained to Olga the cut and color that she wanted, but Olga cut the sides MUCH shorter than what my mom had asked for. When I arrived, my mom was explaining this to me and said "it's not bad, but it is shorter than I normally get it." I could tell she was upset but still trying to be polite. Olga was giving a lot of attitude toward my mom for not liking it and when she was done, she just walked away while saying "they'll ring you up at the front." The cut was uneven and we ended up having to come back and have someone else line it up. Thank you to Sarah who rang us up for helping us sort this out. read more

ms. marsha is a cashier supervisor and is very rude. wouldn't accept my UNUSED return because she's stubborn and blind. even the employees said they seen and accepted worse shoes conditions yet didn't accept mine. read more

Awesome customer service. We walked in without an appointment and got service right away! Cheyenne was friendly and entertaining while doing my hair. She took her time and really cared about me and my hair. I think I found my new hair stylist!!! Awesome prices and service! read more

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Needed my hair done urgently, I don't live in the area but I work near by. Maritza did my hair. She did full solid color and a cut. She is very nice and knowledgeable. My hair color came out beautiful and so did my cut. I'll be returning. read more

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This review is directed at their on line pick up. Line is generally very long because it's combined with their returns. Today took 30 minutes because an off duty employee was taking up one of the two registers, chatting with the check out person but completely unconcerned with the growing long behind her that she was largely responsible for creating. You can get some good deals on line through JCP but the long wait to pick them up should be factored in to your decision read more

For the hair salon: I came with my mom and she doesn't speak any English and I tried helping them know what she wanted and the girl with the pink hair didn't have the time of day to help and rudely told my moms original stylist (which was polite and tried her best to understand) to call the manager. My mom decided to just leave and I tried telling them sorry. They wasted my mom's time and this isn't the first time they do something like this. Last time they told my mom to hurry and tell them what she wanted done cause they didn't have her time. They do great work and that's why my mom comes back but I'm going to keep my mom away read more

My wife and I came in about a week ago to order some glasses. They were running a special 2 pair for $99. Did not happen, their sales person was very nice but did not give us correct information in regards to the pricing. Needless to say we did not order any glasses because they're not true to their word. Would never trust JCPenney's Optical again. read more

I really love to shop the fine jewelry at Jcpenney. They have wonderful sales and deals. The Moreno Valley store is closest to me but I have had a bad experience the last several times I have stopped in. It's quite obvious these women don't think a "stupid white b****" can understand Spanish. They not only said derogatory statements towards me but also about the one black girl that was either working directly with them or stopping in from another department also. This is disgusting as they make a commission off me so their racism must be deeply seeded. I will change my mailing address online just so they do not get commissions for my online sale. As the Jcpenney closest to the buyers house receives credit for the sale. I'm over it. I will drive an extra 20 minutes to Temecula. These girls need a class on being classy. read more