If I could rate my experience 0 stars I would! My family and I had to absolute worst experience at portrait studio on 11/25. I booked my appointment for my family photos almost 2 weeks ahead of time at 10 am for 11/25. I received a call from the store early last week to confirm my appointment. Never once was it mentioned that they had double booked themselves for the 10 am spot. I have a 5 month old baby that we were scheduling this shoot around his nap as well as a 13 year old. We had to wait 10 mins outside the store in the freezing rain while trying to call the studio to be let in, once let in because the doors where locked. we were informed that our appointment is pushed because they had over booked and only had one person in the studio. It took an hour for another employee to arrive and start our session. This employee REEKED of weed smoke and did not introduce herself was dry and didn't seem to care about the wants from my family for this session. The whole time she was acting like my children should know exactly where to stand and got short with me when I said her direction where to stand wasn't clear. She didn't help distract or even try to get my 5 month old to look at the camera. I personally had to keep running back and forth from each picture to try and get him to look even the ones I was apart of. There was no apology for our wait or for the lack of attention to my families shoot. 2 hours later only 3 photos turned out decent enough ( my son cried the whole time because we were going into his nap time). And we paid 172 dollars plus change for 3 photos ?! As someone who spent her whole childhood coming to J.C. Penney's for family photos and always looked forward to those day I t's disappointing to say my children couldn't relate and that my family will NEVER be returning to this location or any location for J.C. Penney's portraits again! I also called customer service to file a complaint was given a ticket number and when I asked when I should expect a call back the representative didn't even know if they will call me back! This is absolutely unacceptable please do not waste your time or money at this location unless you're okay with half done work and people who once again REEKED of weed smoke around your children ! read more

People are missing out on nice clothing. I always find something here and not cheaply made like Walmart then target. Great store kids stuff. I go here first @ typically find what I need. The shoes are cheap & ugly....don't recommend shoe department read more

So let me break down how this went based off the photos. First photo is my online appointment I booked. A screenshot of the person I booked with. When you book you get to click on and read various bios of experience. I liked hers and wanted to book my appointment with her for that reason. I got a phone call shortly after confirming my appointment with her. Notate I booked this appointment only about two hours in advance. But she showed availability. Flash forward to me arriving 15 mins early. 2:45pm. Photo number two is how my hair looked coming in. I check in for my appointment and am told my person will be with me shortly. The person who comes to get me is very clearly not the person I booked with. Here I'm thinking she must've just be setting me up and the person I booked with will be with me shortly. Nope. I look around, the person I booked with isn't even there. I think I booked for an ombré coloring service so this person should be able to give me that since they put her on me and I needed my hair done for tonight. I was wrong. I started off saying how I had a bad experience at a hair salon a couple years back and haven't gone to one since because of that. She asks what I'm looking for and I show her the photo of the ombré coloring I'm looking for. Photo number three. I told her the only difference is I would like the darkest part to be closer to my natural root color showing. She matches up my root color and we go from there. So my hair sits with foils for nearly an hour and half because after an hour only the sides are foiled and she hasn't even started on the back of my head. It's almost 4pm. She eventually gets finished with the back and I sit with everything for about ten mins. She checks on my hair and says she wants the back to process more and puts the heater facing the back of my head. Fast forward another 5-10mins. She checks my hair and we go to wash everything out. We get through with all the washing and drying and she asks what style is like and I decided on curls since I never curl my hair. I'm excited and can't wait to see my ombré hair. Final photo. My hair looks blonde with highlights. In no way does it look ombré or even close to the photo I showed. It literally looks like she touched up my roots and gave me high and lowlights. I paid twice the amount of what highlights and roots would've cost. I have two stars because my hair didn't fall out and it looks better than it did. But it was sooooo not what I wanted or paid for. It was not what or who I booked with and it was damaging to my hair to leave all that on there for so long. I do not recommend going here with expectations of getting what you booked or paid for. Because I certainly got none of it. I'm glad my hair looked better and I'm glad it didn't fall out. But when you book a device with someone and without any explanation don't get that person. When you have very clear expectations of what You want and don't even get close to that after 4 hours of having your hair worked on. When you pay for an expensive hair coloring specific style and obviously don't get that. It's not good service at all. read more

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I remember when JC Penney had candy and furniture and an auto center. That was quite a while ago. Along with Sears, it's changed little by little to dismiss many products, giving up almost everything but clothes. A few stores have included Sephora more recently, and considering how that brand is not widely available, it should bring younger female customers to the store. In fact, this store is in the process of a re-design to have a series of boutique-like departments. It will be like a mall-within-a-mall, potentially having what you want. Ron Johnson may have been on to something before he was dismissed. I'm not sure whether they'll make it on the inventory that was out on the sales floor. There didn't seem to be much, but it seemed organized and easy to see. I suspect it's going to matter about whether they can sell people on the brands they'll have...or somehow elevate the brands to have a better status. After all, who thought people would pay twice as much for wrinkled, dirty-looking Abercrombie & Fitch? The store will look good when finished, and since this particular location isn't in an indoor mall, it may prove really successful for one stop shopping. read more

JCPenney - Hamilton - Women's Clothing Near Me - Hamilton, Ohio

Extremely helpful. Needed a sport jacket quickly. In and out in about 15 minutes. Then, at the checkout counter, Christopher was able to help me get the tags off so I could wear the coat immediately. Would I go back? Yes. I would. This was on, in a pinch, visit. Suited exactly what I needed. No pun intended. read more

This review is for Sephora. I used to go to ULTA, but their customer service has been really bad so I decided to give Sephora a try. I am so glad I did, I am so impressed with them. I've gone about 3-4 times now and every time they have been so helpful and I really appreciate that! This last time Kaela not only helped me but did a great job answering the phone and ringing customers up. Multi tasking at its best. Bonus, you earn points towards your JCP rewards! read more

JCPenney... where do I start? Ron Johnson tried to radically transform JCPenney from a run-of-the-mill department store to a boutique stores-within-store concept. Billions of dollars later, he was dismissed as the CEO (though with a hefty severance via a pre-negotiated golden parachute). Currently, only remnants of what Ron Johnson tried to do can still be seen. Sephora planted itself as a centerpiece of the store to attract younger shoppers. There seemed to be also a push for e-commerce. But unfortunately, it's needlessly confusing to pick up online orders. When we went in, we stood at a counter that says "online orders" directly underneath "cashier." But when we got to the counter (after waiting in line), we were told that we should instead walk all the way to the back to the service counter to pick up online orders. Of course, when you order something online, you don't get to try them on. So the logical thing to do is to locate the online order pick-up counter next to some fitting rooms. Unfortunately, once again that's not the case here. We picked up the order, then walked the entire length of the store to fitting rooms. Afterwards, we found out that the stuff we ordered online didn't have the proper fit as was described. So we walked the length of the store again to return it, only for no one to be there to help us. Anyway, it's apparent that JCPenney wanted to start something new. But too bad all that's left is a half-finished transition that is full of half-baked ideas and half-effort attempts at modernizing its retail operations. read more

JCPenney - Hamilton - This store seems to have reversed everything Ron Johnson wanted to go for prior to his dismissal. - Women's Clothing Near Me - Hamilton, Ohio

Shelves and prices not labeled correctly. Cashier arguing about prices. Even after going to where the item was shelved and seeing many of the same item I was trying to purchase with what she said was the wrong price she refused to charge listed price and still left the other items on that shelf with that 'wrong' price. The other item had no price and no label on shelf. Not a pleasant shopping experience at all. Looks like I'll be taking my business elsewhere read more

This is a review of the salon actually. I went in here last winter to get a manicure. I called ahead of time and booked an appointment for a shellac manicure. I asked the price and was told it was $25. That seemed fairly inexpensive so I made sure to double check the information. I arrived a few minutes early and was told to wait. There were about 6 salon workers and 1 customer. After about 15 minutes I was told that it would be another 15-20 minutes because an appointment ran over. I said that was fine (even though their late appointment was BS since no one was there. 20 minutes later, I was informed that there was no one there who could do a shellac manicure and they could only do a regular one. At that point, I was pretty angry but it was the day before Christmas Eve and I knew I wasn't getting in anywhere else. I just needed my nails to look good for the holidays so I agreed and said that was fine. They FINALLY got me to a table. The girl was new and had NO idea what she was doing. She seemed unsure of what tools to use and when. She barely filed my nails - she literally swiped the file across the edge of my nail once per nail. There was no shaping or anything. She examined my cuticles and deemed them "perfectly fine" -- they were a hot mess since it had been months since my last manicure. But, whatever. I had to ask her if I could pay before she polished my nails. She didn't understand why. I explained that I didn't want to dig around in my purse with wet nails. She looked confused and said "Oh." The girl that rang me out told me my total was $25. I argued that that was the price I was given for the shellac manicure when I called and that surely a regular manicure wouldn't cost as much. She said the shellac was not $25 and the regular was. I was really irritated but since Christmas is my favorite time of year, I wanted to be nice. I went back to the manicure table and it got really bad when she starting applying the polish. It was lumpy and she kept trying to just add more to smooth it out. It was ALL over my fingers. She kept wiping it off with her own finger which only smeared it all over mine. She dabbed the polish on and kept jabbing at the spots it wasn't covering. She applied a top coat that didn't cover most of the nail. And then she immediately started squirting on that Sally Hansen "quick dry" stuff that comes with the little eye dropper. It immediately started bubbling up the polish. She closed the bottle and was like "Okay, you're all done!" I asked her where the drying table was. She asked me what I meant by drying table. Another employee showed me where it was, flipped the switch, and said "Oh, it doesn't really work" Well, thanks. Finally, I just said "You know what? They can just dry on my drive home, It's fine." and I left. NEVER AGAIN. I had to find another salon in the morning to get my nails re-done. The girl who did them kept asking what I had done to myself. I insisted that it was done at another salon the night before. She didn't believe me. read more

JCPenney - Hamilton - The worst manicure ever. - Women's Clothing Near Me - Hamilton, Ohio

JC Penny seems to have completely reinvented themselves. I've started to shop at JC Penny more and more and actually enjoy their products. Although some of their product lines can be on the pricey side, they have a number of lines that are affordable. We had a "buy $10 of product and get $10 off," which, in essence is a free $10! In addition, they had copies of coupons that were "buy $25 and get $10 off." I knew were were going to buy $25 worth of stuff as we were shopping for school clothes! So, we actually used both coupons by having one person take an item that was about $11 and used the first coupon; so that shirt only cost us just over $1! We also had other clothes that came out to about $40 and we received $10 off (or 10%, whichever you preferred) - it was a good deal. I seem to get the $10 off if you buy $10 worth of product coupons frequently in them mail... I wonder how they make any money doing this... The people are very nice at this store! One time were were her, we were looking at a specific shirt and they didn't have it on the shelf, they helped us try to find one or one that was very similar. I thought they were done helping and about 5 minutes later one of the employees would come back to us with another shirt to see if it was what he (a 7-year-old) wanted. To me, this was great customer service! I would definitely go back here. Although it is a little pricier than something like a Kohl's, it's a good deal if you have coupons. read more

Great prices and reward system. Friendly staff. Clean and well organized!! This is one of my go to stops when needing clothes. Above average petite department that has some items for younger folks!! read more

Ok experience, but not great. We have plenty of weddings coming up for which Jim ordered a tux as per one of the wedding parties he's in. When the tux came in the mail it was in a plastic wrapping, folded and wrinkled. The box was also barely taped together, which could easily send the contents spilling out with one bad bump. We stopped by this store to return the portion of the tux that didn't fit as it didn't come with a return label in the mail. We asked the lady at the front where we should return items and she pointed us to a checkout counter. After waiting in line with no other customers behind us, the lady muttered under her breath that we were supposed to go to the other side of the store to make a return. Ok, that's fine, but why did the greeter send us here. Either way, we had to go way out of our way to get to this store and then to have the employee give off an attitude was a big disappointment. All in, JC Penny is what it is...we probably will not be back based on the shipping/packing quality and the experience we had in store. read more

After an accidental canceling of our credit card we were trying to order from JCPenney in Fairfield commons. I believe the managers name was Bob who helped us and even though we created a terrible situation he worked for over an hour. To fix the problem for us and bail us out of a problem right at Christmas time. That is why we were always shop at JCPenney Fairfield commons and not on the Internet because service matters and they provide great service. read more

Worst service ever.....do not buy appliances from JCPenney they damaged every appliance we ordered at Black Friday sale (GE Right Height Washer and Dryer) GE Microwave, Dishwasher, Fridge and Stove ...GE made it right themselves JCPenney did nothing!! Took them 3 tries to get drapes I ordered right... I am so disappointed in this Company anymore I shredded my Credit Card!!! I am done!! read more

Horrible! Dare you to try to call the store and try to speak with a operator you won't get thru to anyone, nobody answers the phone other than makeup dept and the girl can't transfer me to blinds dept she said she didn't know the number to call back the main line and try home dept, which I tried every dept and nobody will answer a phone. I have been trying to call for 4 days now to get to blinds dept and can't get anywhere read more

I had my hair highlighted and cut at the J C Penney salon, just a few days ago. A Stylist was recommended to me, so I gave it a shot. I am very picky when it comes to my hair, so I was anxious. My stylists name was Libby Jones. She absolutely nailed it! She took a lot of time to consult with me, asking a lot of questions about how I style my hair, and what I wanted. I had a picture of the cut, which she did a fabulous job on. The hair color is gorgeous. The price was very reasonable. Because I was referred to her, the cut was free. And, the gal that referred me, will also get a free hair cut. The only reason I didn't give her a 5, was because she cut it a little too short, in the back. But, still almost a perfect experience. I would highly recommend Libby. read more

The Sephora inside JcPenney associates were the rudest people I have ever encountered. Its no wonder they act the way they do when their store manager is argumentative and conniving. I spend a good portion of my disposable income at their stores to be ignored, so the associates can make up excuses as to why they cannot assist me when I ask and text on their phones. I was made to feel as if I was in the wrong for simply asking for a sample. The container even had a "try me" sticker and half the vials were missing. I was given numerous, false reasons as to why I was treated like I was. The Sephora manager told me she didn't know how to rectify the situation because she is new and so are all her associates. Just a horrendous experience. There are other places that will treat you better for being a loyal customer. read more