Awesome customer service from Ms/Mrs Trish at the customer service desk this morning via telephone. She answered all of my questions I had and was patient and I felt like everything was answered and to my satisfaction. Have an awesome rest of your week Ms/Mrs Trish!! JC Penney's I hope you do let Trish know about her exceptional expertise and customer service skills even over the telephone!! read more

Fast friendly service here, and I love they have all sizes available when it comes to shoes and clothing. Store is clean and in good order. Reminds me of being a kid in the 80's visiting the local JC Penney for school shoes and clothes in North Hollywood. Now we are in El Cajon, and it is just as fun and pleasant. Good polite workers too. My favorite store in El Cajon! read more

I went in here today to buy a few t.Shirts, there was a young african american lady named joy who helped me out She was fantastic. She was very friendly, had a nice smile and gave me excellent customer service you can tell that she is a very nice person. If you get her to help you, you're very lucky whomever her parents are, they did a great job. read more

No sales people to help on the floor. Hard to find sizes in overstocked tables. Need more cashiers especially in the men's department

So incredibly disappointed with the customer service at the Fashion Valley JC Penney store. If I could give no stars I would. Tonight I found an item on the Penney's website on sale. Instead of going through the trouble of ordering online and waiting for it to be processed and mailed, I drove to the store so I can actually pick it up the same day. When I arrived, I found the item immediately but the price was more expensive than online. I asked the associate if they would price match, he said he didn't think so. I mentioned that I specifically came to that store to pick up this item and that I would really appreciate it if they could. He asked another associate, she didn't know. They called some other guy who was "in charge" He said they don't price match online prices. What?! It's the same store right? They would rather lose a sale than price match. Worst customer service EVER! No wonder they are closing down. Penney's you have to do better than this! I ended up going to a different chain store that price matched the Penney's price. "Big mistake, Big!" read more

I am disabled. The door from the east side parking structure is extremely hard to open. The button to automatically open the doors doesn't work. It's been like that for a long time. Thanks a long time customer. read more

Today is Aug 29, 2024. We returned an item for store credit to customer service. Rita J. Was very helpful and polite. Rita even recommended the Fresh Scents 3 pk that we ended up loving and purchasing. There were lots of choices, reasonably priced at 6.99 for a 3 pk. We also found very soft Arizona mens tees in lots of colors downstairs for 10$. This was a great price so we bought one of those also. I'm in a wheelchair so the fact that the store is organized and easy to get around is crucial. Even the other customers were helpful and polite enough to hold doors and elevators for us. We will definitely return to this store. read more

Been shopping at this JCPenney's for the last 25 years plus today. I was on my way upstairs to use the restroom I had stopped to asked the lady in the jewelry department for a bag because I was going to Change, my granddaughters dirty diaper so common courtesy get the diaper throw in a bag right!!? She said no I can't give you a bag. I looked at her and I said OK well, I'm just letting you know I'll going upstairs using your restroom and I'll be throwing a dirty diaper in your trash so your bathroom happens to smell I'm sorry but I'm just letting you know. I was so upset I walked away!! There's 100 bags right front of her face and she couldn't even give me one penny bag. All the interest I pay in credit cards all the money I spend at this store I couldn't even get a bag Rude just Rude!!! Otherwise everyone else is always very nice. Jewelry lady you might think you're pretty but you're definitely not!!! Ride equals Ugly read more

Today, as I was walking past the department, I overheard the manager speaking very rudely to her employees. This is not the first time I have witnessed this behavior. After she finished being disrespectful to her staff, I asked the employees for her name, and they told me it was Katie. I believe this type of management is highly unprofessional, and JCPenney should investigate her conduct. Managers should always treat their team with politeness and respect. If a manager needs to address an issue with an employee, it should be done privately in an office, not in front of customers. read more

went in and saw vincent or Victor I believe his name was in the jewelry department and he was so amazing! got my necklace detangled and my new chain as my other one snapped wonderful experience!! read more

My fiance and I bought wedding rings at their jewelry department and let me just say their jewelry sucks. We went to their fine jewelry department for a set of rings for us, we got married November 16th 2023. Mine didn't even last 4 months. In the first month a stone fell out of hers and then a month ago a stone fell out of mine, and just now it broke! That was the last straw, so here I am. Their jewelry is complete junk! Disappointed customers! Going back there to either get a full refund or reluctantly exchange for something different. read more

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Awesome place to get affordable suits and coordinating pieces. They always have sales and coupons online. I got 70% off of my purchase and going to look fly on my interview tomorrow. They have a decent selection of plus size pieces too that are nice looking, professional, non mumu/tents. They look presentable. If you, like me, have put on the Covid 19+ *wink wink* One star off for the inoperable HVAC system. I mean it took me about 20ish minutes round trip, but I was fully drenched in sweat when I left. That is just inhumane for your team members. The workers I interacted with were amazingly helpful and pleasant, even though it was at least 90 degrees inside. read more

Absolutely horrible customer service. I went in to another location who didn't have the dress size I needed. They told me it would be transferred to this location by May 31, 2024 (it's June 2nd as I'm writing this). I went in and waited for about 30-40 minutes for them to tell me they didn't have it and it actually got delayed until June 5. I never received an email telling me it was delayed and everyone there was absolutely clueless about what to do. The lady told me that they don't email people to let them know there's been a delay too. Like what? They just apologized and said there's nothing they could do. Just annoying that it took 40 minutes for them to just tell me to come back on June 5th. read more

Genuinely some of the worst customer service. We brought our jewelry here for a repair and no word from the company if it's ready. No luck trying to call the store either since no one answers the phone in the jewelry department after calling four days in a row at various times and waiting on hold for over 30 minutes. I'm disappointed in this store. read more

My wife and I want to take the time to recognize and honor 2 outstanding female employees Victoria and Sahar Both were very friendly warm and helpful !! They made our shopping experience very enjoyable I hope Victoria and Sahar are both recognized by management for their outstanding work Now for a NEGATIVE experience I was shopping in the Men's department looking for white dress shirts A female employee with a scarf or turbin around her head completely ignored me as i was searching She offered no greeting or DID NOT offer to help me I don't know her name BUT it was in the Men's dress shirt department As far as I'm concerned she failed as a JC Penny employee She definitely needs to be retrained on how to Excell in customer service She got an "F" Victoria and Sahar received an A+++ read more

I'm leaving a review for Christina in the portrait center, she was fantastic. Was kind and patient during our family photo session. She was creative and efficient. Our photos came out great and we were in and out. we went in with a Groupon it was an amazing deal we will definitely be back. Thanks Christina. read more

Unorganized No customer service No prices in most of the shoes . No one around to ask An when you finally see someone they are talking g about personal stuff . Store had shoe sales and no prices on shoes or any labels marked what belongs to what. read more

JCPenney - Sales, and no tags or what price belongs to what. Disorganized store - Department Stores Near Me - El Cajon, California

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I placed an order from their website a couple weeks ago which I've done before I would've normally had them shipped to my home this time I decided to try pick up. I hadn't heard from them about my order that was supposed to arrive on Wednesday last week so I was in the area and I decided to drop in and see if it was in. it wasn't of course and I was told that it would be the following Tuesday. While I was in the store, I was told that the elevators weren't working, nor were the escalators... what?? on top of that the pick up area is upstairs. The clerk told me that I could be shown how to get upstairs. I declined because I have a bad knee and I didn't feel like walking up the escalator, which doesn't seem very safe. the clerk, a very nice lady proceeded to ask me if I had a JCPenney credit card. I told her no and that I didn't want one. She continued badgering me to get the credit card. I flat out said no several times. I asked her how long it would be before the elevators and escalators would be fixed and she said very soon. there was another shopper in the store. I think we were the only ones in the entire store and she whispered to me as I passed that they been broken for quite a while. when I got home, I discovered that I had a voicemail from JCPenney, and that my order was indeed in the store I waited a few days to go pick it up because I didn't want make a trip back. When I went back to pick up my order, my husband went with me and I asked him if he would go upstairs and get my order. The elevator still wasn't working, so she one of the clerks escalator that was working going up so he went up the working escalator, got my package and then he asked her where he could go back downstairs. He didn't know where it was and she said oh just right around the corner, so he goes around the corner and yes, there is a down escalator, however, it wasn't working He is having issues with a knee and he had to walk down the escalator, when he got back to me he was grimacing with pain because it hurt his knee. Needless to say, I'm not going back there and if I do order anything I'll have it shipped to my home, in the meantime, I bought some thing and the same clerk as before started badgering me to get a credit card again I just said no I don't want it and she continued ranting about how much money I could save blah blah. I turned around and left. I believe this store, along with the entire mall will be closing. That's a shame. read more

Love this Store! My favorite place to shop for the best clothes I can always find some great deals! read more

Took some extra Christmas photos today and have to give a shout out to Chad! They were super super busy and double booked but he was really nice, kind, and patient. read more

You there deserve a big big Raise!! Your team is awesome! You guys Rock!!!! Yasmine, Edwin and Rania!! I wanted to be part of your wonderful team too! You guys help each working hard to make sure the line down and Everything customer is acknowledged!! I love how you 3 help each and readily available to assist customers immediately!! Yasmine you know your the Queen of that store they sure need to make sure they do something super special for you!!!!!! Your always welcoming and your beautiful smile makes it a pleasure to shop their but most importantly a joy that you were the one that help me. You have taught Edwin and Rania to be their best because of the great leader that you are!!! Thank Edwin and Ranja also for being so Awesome as well!! Hopefully your company can give you a day off paid or a 100 gift card or more for always doing a great job!!! Most importantly making sure the store looks up to par everyday!!!! Hope your company compensates you 3 as great workers are hard to find!!!!! I will recommend everyone to see u three! Go see Yasmin, Edwin and Rania for all your shopping needs!!! Make sure you leave a comment. Y'all 3 Rock!!! Keep u the great work!!! I'll follow up soon! read more

JCPenney - Department Stores Near Me - El Cajon, California

Bad experience from JCPenney, 355 Fletcher Pkwy, El Cajon, CA 92020. We purchased a power XL smokeless grill ( large in size ), and we were searching for clothes and requested at the billing desk named Karina to keep it for 5 minutes in the desk. She said that once you purchase it, we can't keep it, JCPenney should know customer relationships. Usually, Upper-level management is responsible for in-service before new /old employees enter in public interaction /customer care. read more

Racist store. Went to buy my son Nikes and some tops and bottoms. Kept being followed around and every department I walked to an overhead speaker said, " customer at (wherever I moved to) needs assistance". There were people everywhere coming and going but it was only happening to my son and I. Mind you, I had a $500 purse and was wearing Guess. I'm not broke. We were harassed to the point that when we got to the Levis section, I flipped out, made my son put everything down and walked out. I spent $400 at the mall instead. Racists bastards. read more

Just went back to school shopping at JCPenny in El Cajon and I was nervous that I was gonna have to take some stuff out but we had such an amazing employee help us out, her name is Jaimee. She was so awesome!! Helped us as much as she could and we were able to buy everything we needed!! She is so amazing she deserves a raise and a paid vacation!! Bless her heart!! read more

I found what I was looking for, so two stars for that. Lots of pretty dresses and a lot of fitting rooms and they don't require a rubber glove exam to enter them. That's good too. My biggest complaint: GET PRICE CHECK MACHINES. What the heck JCP??? Are you trying to compete with target or are you just giving up? I probably would've gotten a sweater that I liked if I'd know the other two pieces I bought were marked down. But you have to stand in line just to get the price. Which means long lines because no one knows what the final price is, it's got ten tags on it with ten prices, or no tags at all, just a bar code. And the poor cashier has a giant pile of clothes behind her that people had hoped were on sale but they weren't. This place is a mess. Circling the drain and that makes me sad. read more

I like to shop at JC Penney for clothes, shoes and jewelry. I came here with a $10 voucher if you spend $30. I actually spent more than that. I ended up buying a dress that was on sale for $20, a charm bracelet, and some candy for my daughter. The whole store had a sale. So much to choose from. The store had a lot of items on sale if you look hard enough. As I brought my items to the register, checking out was easy. The cashier was nice and rang me up quickly. Line went fairly fast. If you have a JC Penney card, you can save lots of money with their coupons. I realized this store also has a Sephora which I like because some malls don't even have Sephora which is a make up store. I was so tempted to buy but it will just have to wait until next time. I definitely liked the items here. The second level was the kids and home department and there were exits all around the store. I had a good shopping experience here. read more

JCPenney - Outside mall entrance - Department Stores Near Me - El Cajon, California

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JCP is still decent even though you can find better brands at Macy's for a cheaper price. The employees are somewhat helpful but I noticed some employees ignoring another employee. To me it seemed like they did that because she didn't look like them. I know its 2015 and we're not in the south but something about this situation didn't seem right. Well anyway JCP does have some major deals and usually they will have a huge clearance section. The Sephora is a nice size and the girls are pretty helpful and have a decent amount of make-up on. The men's department is small just like at any other department store but I'm used to that now. So overall this JCP is alright just look around before you actually buy. read more

JCPenney - Department Stores Near Me - El Cajon, California

I used to enjoy this store. I went yesterday and it was so changed. Someone shouted hello the minute I stepped in and it was not genuine, it was obligatory. The clothes are not the same quality and sizing was off. I wanted to purchase two blouses and one didn't have a tag. The salesperson tried to find it on the computer and after taking a long time, I said forget it. I bought three items and she left the hangers on all of them...I had held up the line for so long I just left. Quality lacks and then everyone was walking around on cell phones. Ridiculously this new culture that everyone thinks is so hip. Upon leaving, another person was shouting hello to someone else and I just thought it ridiculous because it's so fake. JCP needs to get a clue...the old guard doesn't want false respect, cheap seconds clothing or high prices for junk. read more

This is for the hair salon. Took my daughter in today and randomly found Christine, who had time for a cut. She fixed my daughter's choppy cut and restyled it into a cute bob. My kid is happy. It's only $14 for kids 12 & under, too. read more

JC Penney's I sure wish you would've finished going bankrupt before I bought my machine. The way back up your customers. Well will just say bankruptcy is never going to be soon enough for you! By the washing machine from there have had nothing but trouble since we got it had more damn people to my house to repair it then Beyoncé had her birthday party. And still they never were able to fix it. Then I find out it was recalled for burning peoples houses down. And they say sorry got to deal with Samsung and Samsung only wants to make you buy another Samsung product. Why would I want to buy another piece of crap? Spending $900 on a machine in buying a five year extended warranty by get you nothing but screwed if you're dealing with this company. I am so disgusted totally disgusted with JC pennies and company. Yelp needs to make it so we can give negative stars! read more

I love MJ's work (mention me, Naomi)! He is so great and knowledgeable with hair. My daughter has mix hair (all curly) and she has some heat damage. He was able to develop a plan to help her get her hair into shape and shared with her the knowledge she needs to get to the place of her final result. MJ is patient and respectful to maintaining her hair length for the moment. Go to MJ and mention me, Naomi. You will not regret it! Love him he should be called hair wizard! His schedule is Thursday 12-8/Saturday 2-8/ Sunday 3-7/ Monday 2-8 I'm next in line to get my hair done and will update with my hair pics! read more

JCPenney - Go to *MJ* and mention me, NAOMI! You will not be disappointed. 3 - Department Stores Near Me - El Cajon, California

I came in to jcpenny for a damage item and the worker that was helping me was being disrespectful, however I asked her to talk to the manager. But she kept insisting that she couldn't help me out and she was about to call the security on me! The manger then came to assist me and I thank her so much for helping me out and she made sure I left satisfied! I really appreciate your service May and I will be back for more :D read more

Extremely disappointed in the staff. I took my child to JC Penny Fletcher Parkway to get her her some much needed clothing. She had grown out of what she had. It was disappointing that there was no dressing room for the children. We had to carry everything downstairs (without a bag or cart) to the adult fitting room. As we approached the fitting room, the staff member commented that we could only take in 8 items. This was not ideal since my child needed an entirely new wardrobe and I had about 40 items. Due to the circumstances, I asked her who will bring us our items and get us different sizes (remember children's Dept. is upstairs and I can't leave a young child alone in the dressing room). She stated, "you have to get it yourself". At this point I was a bit peeved. She began to give me explanations that made no sense. I received the following comments, "we don't work for the government", "those are the rules", "you can't take more than 8 items because the clothes pile up in there and it's a lot for us [employees] to put away". I became tired of the excuses and asked for a manager. I was told that there was no manager and the employee is the supervisor. Of course I didn't want to talk to her. The employee then offered another supervisor who is the same level as her. I declined and decided I could write to JC Penny Customer Relations. As I was figuring out what to do, I notice other people walking into the dressing rooms and not one word was being said to them. At that point I felt that we were being singled out. We eventually got into a dressing room. I had to make numerous trips in and out to get items for my child to try on. As I did, I overheard the staff complaining and commenting on the number of items they have to put away. At this point I was not happy with the unprofessional behavior. Not to mention it was ridiculously hot in the dressing room (no or low AC/ventilation). When we were done, we went back upstairs to the children's department to exchange sizes and check out. The gentleman at the register was extremely nice/pleasant and let me know that there was an acting manager on duty. Funny, how I received a different story downstairs. We won't be shopping there again! Staff in the women's Dept deserves zero stars! I'm giving 2 stars because the staff upstairs & in children's dept. were nice and delightful. To the rest of the JC Penny employees, if you don't like people, have no customer service skills, or dislike your job, then get a new one!!!! Preferably one that doesn't require customer interaction. read more

Not a bad JCPenney. I have always been a fan of Penney's since you can literally buy everything you may need and the prices are always great. This most recent trip I went to purchase a new purse with a gift card I got for Christmas. The purses were 40% off so I knew I could get a good deal and although the purse was still a bit expensive, it was worth it. The last purse I got from Penney's last 2 years of every day use. You can always go on their website and look for coupons and I highly suggest it so you can continue to find great deals. I also got $10.00 off of my purse on top of the 40% off. The store can get a bit messy because it is so large but I just suggest you be a kind shopper. It is never okay to wreck a table of folded shirts to find the one you want and then after you look at it throw it on the table. It takes a lot of work to keep a store clean and presentable and when customers think they don't have to be polite and respectable it is even harder to keep a store clean. Overall, a great store that I will always be a customer of. read more

Horrible place, they don't answer the phone and lose things. Don't recommend. Was on hold like 20 min

A few months back I purchased $320 worth of make up from Sephora. Because I live in Ramona I don't come down the hill very often but Friday I tried to go in and exchange an item and return a $15 item. The lady behind the counter told me I could not do it because it was over 60 days ago. That may be their policy but it should be changed, not to mention the dirty nasty look on that girls face. This is why department stores will eventually be nonexistent because millennial's have no clue what customer service is. I was a cosmetic line manager along the time ago and would've bent over backwards to make my customers happy. Now I understand why people are buying make up online even more days. read more

LARGE Assortment mens clothes!!! WOOT And they fit! and I am hard to fit! LAdy at the register was very nice. lol she liked my cheap repairs i did on my boots. I caulked the hole on the tip of my steel toe Gave me a % off for a item i had that had a defect. Mens dress shirts are hella nice. Sadly she forgot to take one of the tags off so i have to go back soon to get it removed anyways yes great place Great prices read more

I shop and then I leave. Easy enough with the friendly staff and plenty of mall parking. Good prices but you have to spend the time to shop and look, being a man, I hate that but I did it. read more

Dirty store, poor service, deceptive marketing practices..... This company will email you information about promotions and coupons that they then refuse to honor. No wonder they are quickly ceasing to be. I for one will sing a song at the funeral pyre of this once average American institution. JC Penny, you were never good but at least you used to be acceptable. read more

There is no secret as to why this company is going out of business. The store is a maze making it impossible to find things, they have no signs explaining where things are, even at the escalators, and it took forever trying to find a cash register. They just don't get it, look at successful businesses like WalMart, look at struggling businesses like Sears, JC Penny is like Sears, unwilling to change from the past. read more