Huge store with a very varied selection. They carry trendy but also conservative looks. They have…read morelots of sizing available and the clothing displays are kept neat and organized I often base a store on its return policy and they have a seamless return, exchange and refund policy. Very nice staff snd everyone seems to know exactly what to do. The quality and pricing is reasonable.

Poor service and arrogant staff. Ever since this place opened, I honestly can't remember a single…read moretime I've received friendly or welcoming service. Everyone always seems either overly stressed, irritated, or simply in a bad mood. A little kindness and professionalism toward customers would go a long way.

I visited the store a few times mainly for the AERIE undergarments. I stopped in last Friday to…read morelook for some jeans and shorts. It was a little overwhelmed because they just have so many women's options. I really did like though that they had a tablet in the dressing room where you could request your sizes so that was actually super cool. The guy that was helping me was quick and friendly.. but there was a girl who was there too and she was rude as hell. The Brea mall has done lots of remodeling lately. It's definitely worth checking out and the store is near the new wing that recently opened.

AE was my favorite store when I was in college, and many years later, it has now became my own…read moreteenagers' favorite store. Not much has changed over the years, except now my daughters thinks that I'm too old to wear some of the tops, dresses, and jewelry. It's hilarious when I see a cute sweater and I get those "'Mom, not for you!" comments. AE at Brea Mall is very clean and organized. Love they always have a huge area for their clearance items. Their clothes are of great quality - for example, I was able to pass on some old jean skirts and sweaters I bought over 10-15+ years ago to my 15 year old daughter. So, some may think their items may be overpriced but you get what you pay for. Not greeted by any Staff during my entire visit despite non of them were busy since we came right when they opened and pretty much their first and few customers. A 6/10 for AE in Brea.

For years, I found Nordstrom Rack overwhelming because of its size and selection. This time, I went…read morein with a strategy: I focused only on tops and shopped only the XS section, working my way through one rack at a time. In about an hour, I pulled around 18 pieces to try on and found several great additions to my summer wardrobe while staying within my budget. The only frustration was that many items in the XS section were mixed with M, L, and other sizes, making it a little harder to shop efficiently. The associates at the register were friendly and professional, and they listened when I shared feedback about the loud music in the fitting rooms. Overall, I'm glad I finally found a shopping method that works for me. What used to feel intimidating now feels manageable, and I left with some wonderful pieces for my summer wardrobe.

Very disappointing online pickup experience…read more I went to the Brea Nordstrom Rack on Sunday, August 9 around 1:30 p.m. to pick up an online order. As you walked in, there are two signs advertising "Buy online for fast and easy pickups." Unfortunately, my experience was anything but fast or easy. I asked a cashier where to go for online pickup, and she directed me to a checkout line that extended all the way to the back of the store and appeared to have at least 75 people waiting, most of whom were making regular in-store purchases. I got in line, but remembered that on previous visits there had been an employee specifically handling online pickups. I decided to ask another cashier if someone was handling online orders. She was very kind and understanding and said she would ask the manager, Cynthia. I explained that I was frustrated about having to wait in such a long line just to pick up an order I had already purchased online. I was told I would still need to wait in line because Cynthia would go through the queue and process online orders in order. I said that was completely fine and I returned to the line. I was the second person in line who was there solely for an online pickup. Cynthia left to the back of the store to retrieve our orders. About 10 minutes later, I noticed that she had returned to the register assisting customers in line, yet had both of our online orders sitting in a basket behind her. This is where the experience became especially frustrating. Cynthia walked right past us on her way back to the registers but left us standing in the long checkout line, even though she had already retrieved our orders. I eventually had to ask another employee to get my order so I could leave. Only then did Cynthia take the other customer's order to her, after that customer had also been left waiting in line. I completely understand that stores get busy and employees have a lot to manage. What I don't understand is why customers who had already paid for their orders online were left standing in a huge checkout line when our orders had already been retrieved and were literally sitting behind the register. The cashier who initially helped me was kind and professional, and I appreciate her trying to help. My frustration is specifically with how the manager handled the situation. If Nordstrom Rack advertises "fast and easy pickups," I think customers should reasonably expect an online pickup to be handled differently from a regular purchase checkout. This was neither fast nor easy, and the way the manager handled it made the situation much more frustrating than it needed to be.

I love the new collection of different varieties of rose scents…read more I gotta keep one in the mail this week too receive a full-size body care item up to $16.95, so I stopped by the store at the Bree Mall. I can't believe I didn't have to purchase anything! "Covered in roses" is one of the new types of hand lotion. It smells amazing. Can't wait to start using it! The layout of this Bath & body Works is similar to other ones I've been in. And the staff are just as friendly and helpful.

My daughter and I wanted to buy some candles, but decided to not purchase one thing because the…read morenonexistent customer service. The store wasn't crowded at all, probably because it was a Thursday evening. When we walked in, there was a male employee to the left of us who saw us walk in but said NOTHING to us...NO greeting whatsoever. We both walked out. This Bath & Body Works is our least favorite to visit because of the numerous times we have received ZERO customer service!

I had a fantastic shopping experience at J.Crew Factory in Brea thanks to Keith!…read more I came in looking for white summer pants for an upcoming vacation and wasn't sure where to start. Keith immediately jumped in to help, bringing me multiple styles and sizes to try on. He was patient, knowledgeable, and incredibly easy to talk to. Because of his friendly approach, I felt comfortable trying on items I normally wouldn't have considered. With Keith's help, I ended up building a beautiful summer vacation capsule wardrobe. I also found out both a teacher and healthcare professional, I qualified for an additional 15% discount, which I greatly appreciated. The best part is that this shopping trip inspired me to go home and completely clean out my closet. I donated four large bags of clothing and, with just a few carefully selected pieces from J.Crew Factory (and a few items from Nordstrom Rack and some from my closet), I was able to create 42 summer outfits from only 7 tops and 6 bottoms! Keith's customer service went far beyond helping me find a pair of pants. He made the shopping experience enjoyable, helped me discover a new favorite store, and gave me the confidence to build a wardrobe that truly works for me. Thank you, Keith, for your outstanding customer service. J.Crew Factory is lucky to have you! 5/5 Stars!

Surprised (but pleasantly so) to see a J.Crew Factory pop up in this plaza -- definitely wasn't…read moreexpecting it, but the familiar "SALE" signs pulled me in right away. This brand always gives me major '90s throwback vibes, which I appreciate. The store itself is very clean, items well stocked and well-organized, with plenty of space to browse. There were only a couple other customers inside. That said, the staff were chit-chatting and didn't seem particularly engaged to acknowledge you as you walk by which put a bit of a damper on the experience. (FYI - I like to be left alone when I'm browsing, but a courtesy hello would be nice when you come in). I wandered around for a while but didn't find anything that stood out enough to buy --- the sale wasn't a wow-factor...even with 60% off clearance. Overall, it's nice to have this store here, but my visit felt a little underwhelming. Maybe need to try again for Black Friday!

No one else was present in the store beyond the employees when we entered on a Saturday afternoon…read morearound 6 p.m. The manager was curt and rude. When I asked the employee at the counter if she could cash out the remaining balance on a gift card of approximately $2, the manager very curtly and loudly, bellowed to the employee across the room as she continued tidying up what appeared to be accessories, "No, we can't "; the employee then had to convey to me, "No, we can't." No explanation given, very much a "Yes, your majesty" exchange between employee and supervisor. She then was talking to the employee about me while I was looking through the clothes, saying, "She probably used it online and so we can't give them cash back, but if she bought it in the store they could have", rather than having a conversation with me, the customer, directly. She then reshared this information with me after asking me if I had purchased online and told me that I should have bought it in the store. We didn't find anything and we just left. Her rude demeanor is probably a contributing reason why I didn't purchase in-store the first time. Lesson learned. I will not be visiting any time soon and it is apparent that others have learned the same lesson. The store looked tidy, new and neat though, almost castle-like. An extra star for cleanliness.

Very nice and helpful employees in WHBM I like the service at chino hills. I would like more…read moremerchandise and sales.

This is our closest, Tommy Bahama and my boyfriend loves their clothes. They are inside of Brea…read moreMall, which now has a very limited parking so be prepared to struggle to park. They are on the first floor close to Sephora across from Victoria's Secret. Their store is the standard Tommy Bahama very island vibes, clean and organized. I like that their staff typically leaves you alone and are not on top of you. They will offer help if they notice that you're struggling or if you request help. They have plenty of fitting room rooms that are spacious in the back. They also have a section of things that are marked down close to the fitting rooms. One thing I've noticed at this location is that they tend to carry the smallest size for women. Me being a XXXS I am able to find my size. Their clothes are in the more expensive side, but they are good quality and the materials feel soft.

My wife and I are somewhat in the younger population but love TB. My Dad and I are both members and…read moreshop frequently at this branch. Today however, when my wife and I walked in, both the manager and associate ignored us and didn't bother to ask if we needed anything. We were the only customers there around 4pm. I awkwardly had to ask the gentleman a question about the half- zips and he was dismissive and told me the size I wanted wasn't available in store or online whereas most associates before would at least make an effort to look. It bothered me and I asked my wife how she felt after and said the exact same thing. Disappointing to say the least from such a great, reputable brand.

Always get good service when I go in BUT please tell me why my shoe laces I just bought ONE is…read moreshorter than the other? Shouldn't they be the same length? Call me crazy

Great service, employee answered all my questions. It was my first time purchasing Docs. So glad to…read morehave this store at the Brea Mall. Great selection and price is expected as they are made very well. So happy with my purchase.