Typically, Jamba Juice has pretty good customer service, but today - not so much. I went in at 6pm, the chairs were all up on the tables and you can tell the employees were just counting down the minutes to lock up, and the service reflected that attitude. Conversation went like this: Me: do you still do acai bowls? Employee: yes Me: can I please order one of those Employee: yes Me: a large please (hands her card) - she hands me my cup Me: ummm I asked for an acai bowl Employee: we only have 3 bowls listed on the board Me:.............. O_O seriously?!? Will not be returning to this location! read more

Ordered online and was ready in 15 minutes. Perfect taste and very friendly staff. Thank you.

Just came in here, and ordered like 6 drinks, and jen has got to be the best worker. She's nice and she's funny and takes care of the customers. Shout out to you Jen giver her a raise or promotion. read more

I've only been to this Jamba Juice once before, but after a crazy and stressful Saturday I walked in to order. I was enthusiastically greeted and placed my order. The man at the cash register was extremely cheerful and seemed pretty psyched about life in general. I have to say it made my day better. I'll be frequenting this place a little more often. Oh and my smoothie was delicious. read more

Fast, clean, very nice, tasted awesome, great with kids. They have a nice outside patio area with tables and chairs. Restrooms were nice too. read more

I am usually a fan of Jamba Juice and have never had bad experiences in the past. But at this particular location I had a poor experience. The cashier was pretty rude. When he was ringing me up I scanned my phone to pay and he just stared at me uncomfortably and said what? I need money aren't you gonna pay? I explained to him that I already did and I scanned my phone a second time. He started to argue with me until his co-worker came over and proved to him that the register had already accepted my payment. I will say that they made our drinks pretty quick but when they finished them nobody called out our order and they just left them on the bar. I had to go up and ask if they were our drinks and they didn't know. This was not a good experience. read more

Very nice customer service great quality of juice, people is great restroom os clean graet experience in jamba juice in concord ca

I've never had a problem with a long wait, even when there is a long line in front of me. I once used a gift card that, unknown to me before I made the order, was about a dollar short of the required amount needed for two large drinks. The guy who took my order let me place the order anyway, and didn't charge me for the full amount. The staff is friendly, efficient, and good at customer service. read more

I really love and enjoy Jamba Juice. The location is really close to my home and a great way to spend the day. For the past year, I absolutely came by almost every week to get Jamba Juice not just because of the drinks but because the people ringing up the orders were quick and kind. But, I haven't gone to Jamba for at least a few months due to crappy service. Today I tried to give it another try so I went in and I guess they were training new people because I didn't recognize anyone. The person that rang me up and took my order was a young lady. I said Hi but she didn't say anything. (Which was kind of rude) The store was empty, a few people sitting outside so the drink was made really quickly. The women had terrible customer service I didn't take a look at her name but honestly I will not be going back. No smiles, no cheerful attitude, it was like attending a funeral but with a colorful setting. I think they need to hire kinder and more outgoing people again!!! Hint: Also for those survey coupons buy one get one 50% off there is no need to get a new one each time. Apparently due to learning from a argument from one of Jamba Juice coworkers I realized the code (on the receipt) can be reused as long as it is a different day. And since they will not allow it written on the paper you either have to print it out or have it on your phone... :) read more

Don't let past reviews fool you! This location went under NEW MANAGEMENT in August 2011 and it has just got better and better since! I used to stop in here on my way back from DVC to Clayton all the time and I never got good service so I stopped going! Now, the new staff is fantastic. Even when there is a wait because of under-staffing or just a general average hot day rush, their staff always makes sure to apologize and ensure that they do everything they can to make the customers happy. It's so nice to see such a good change. There is an abundance of new faces and they have made such a good impact on the store, I'm so glad! read more

I Took my granddaughter to Jamba Juice today. I noticed a lot of people waiting for their orders and only two people working there. One was taking orders. The others was making the drinks. I considered leaving because of the crowd, school had just let out, but because my granddaughter wanted to get a Jamba Juice, I relented. Big mistake! An hour later we finally got our drinks. My granddaughter told me that the cashier was in tears because people wanted their money back and couldn't wait any longer to get their drinks. Lots of people were going in and leaving quickly because of the lines and the lack of service. I feel sorry for the people that work there and the people who had to wait forever for their drinks. I don't know if people called in sick or they're just having trouble finding help. I see more and more help wanted signs at businesses. Employees that haven't been chased out want more than just minimum-wage without benefits. Our consumer society will be negatively affected with this growing lack of customer service. read more

This is probably my favorite place to go and drink some juices with my family. The people there are very nice and kind. If they are late for making your order they apologize. This is a very nice place! read more

You do realize as valid as your claims would be, they are people to and they do not live to serve you. When I go there it's seem to be fairly busy though it would be smart to avoid them around the hours of 2pm-4pm, due to the fact there is a school about a block away from the store. They are friendly and you should try to treat them like human being in my experience that definitely helps. People serve other so they can live, they do not live to serve other people ...try to remember that. read more

Shame on you jamba juice. I walked in and wanted to get fresh squeezed juice, but you were all out of oranges, carrots and greens; which meant you couldn't make any of your fresh picks. I took a long walk expecting the juice to be my reward but your poor inventory skills resulted in me resorting to go to cvs next door to buy the bottled stuff. Disappointed, I love your fresh squeezed juice... read more

This is by far my favorite Jamba Juice, and trust me I've been to about 15 different ones! I always received the best service here, though a couple people in particular stand out to me. Jerry, who I believe is one of the managers is awesome. One time with my mistake I told him I wanted the whey protein boost instead of the soy protein one, which threw my whole drink off, and with no charge Jerry offered to make me a new one and was super nice about it. Another time, after a long day at work, I went into Jamba because it was buy one get one free, and Karl helped me out. He was seriously amazing. He recommended a new drink for me to try, which was delicious, and he made me my drink that I usually get as well, which was also the bomb! His personality, and excellent customer service at such a late hour really made my whole day! If he isnt a manager already, I hope he gets promoted very quickly because his knowledge of the menu, and what things taste like is exceptional. Thanks Jerry and Karl, you guys are the best, keep being awesome!!! read more

I was having an insane morning; trying to get this and that done while picking up breakfast for my mom and I. After I got home and unloaded the dogs; both Jambas were knocked from my hands and completely demolished. I called the Clayton Jamba to have them remade since my mom was rushing to work; the ladies made them quickly and didn't charge me for MY mistake. I bursted into tears I was so overcome with emotion! I am so grateful and thankful that good people are still in this world. A little kindness goes a long way. I'm already a loyal Jamba customer but this store will always have our business. read more

My kids and I are always at Jumba Juice. The last two times I was there, the girl who prepared my order was rude. I had 6 cups and she did not put the straw in any of them. she just handed the straws. She was my cashier once before and she was rude than. He boy friend was in the store when she was taking order and was not listening. read more

So, I was sick and I decided to go get a Jamba juice. Being sick I was in a hurry to get out of there. I noticed that he put my whole Jamba juice in an Orginal Jamba juice. I had ordered a power size they split it up and I was on my way until I was like hey this isn't what I ordered. I decided to call to see if I could come get the other half of my drink because being sick I was really wanting the rest of my drink. Oh my gosh the girl wanted to argue with me telling me that I must have gotten the right size and asked if I knew the names of the people who rang me up. Then she asked me just how full my cups were and grilled me about it. She then said fine if you come back I'll make you a new one and oh make sure you bring your cups. like I have it out to rip them off for a dollar or 2 come on. This was my first time at this one and I think it's going to be my last. Such a shame because it is closer to my house but, hey I'll drive the extra mile for better service. read more

My husband and I came in here last night at about 6:15pm. It was totally empty so we figured we would be in and out of there pretty quick. WRONG!!! it took literally 20 mintues to make 2 smoothies (both which were watery) and one of the girls that was working disappeared in to the back, my husband said he saw her on her phone. We will not be coming back to this location. read more

The non-profit I work at usually buys $5 chocolates for its staff but I suggested Jamba Cards instead, which are easier to buy and transport and everyone loves Jamba and they're much healthier. Anyways, Jon and Age were very fast in ringing up 100 $5 gift cards and very pleasant. Also got two smoothies, which were blended just right. Now I keep hearing big thank you's from the staff for buying Jamba cards. Plus, there's been an added bonus which never happened with chocolate: staff members are going out together and bonding while getting using their Jamba cards on their breaks. My usual experience at this Jamba is that they move you through the line fast, good customer service, and smoothies always blended just right, not chunky or runny. read more

This location is great. Clean and friendly. We enjoy going here they are always good. The one in Pleasant Hill needs to take lessons from them read more

Great service every time! And one of the staff just got some new Raybans and he looks amazing!

This Jamba Juice always seems to be slow in the late morning and early afternoon and there's no rush. Employees take their time, what happened to completing orders in 3 minutes? As someone who once worked as an employee for Jamba Juice years ago, I find that the standards for employees' performance has gone down. Also, consistently this Jamba Juice does not prepare and thaw enough apple cinnamon pretzels! I've actually asked an employee why they're always out of These pretzels and her response was "we only pulled out 4 so the rest are frozen." Ughhh hello, if they seem to be selling quickly, when you're down to 2 maybe pull two more from the freezer and let them thaw, guarantee they'll sell by 2:00pm. And then pull more or don't for afternoon rushes. Wish team leads and a mangers would better teach employees how to be efficient, because Jamba Juice is a great place and many people look forward to a smoothie or baked good when they crave it, and when you walk in to find what you want not ready because they simply aren't re-stocking and are just going through the motions of working it's disappointing. read more

this jamba juice trys there hardest to please all the people that go in there. all the you people that just complain about them dont know what they go throught to get the job done. i have worked for a jamba bfore and its not easy. yeah were sorry that it takes a little time to get your drinks out. the emplyees do what there told and if there manager makes the schudel wrong they have to deal with it. so before any one can bitch about not getting there drink on time, you try to do what they do while getting yelled at by people. read more