I had used this dry cleaners previously on and off. 2 weeks ago I decided to take some clothes in so I was looking on line looking for their phone number so I could get the hours of operation and I came across their reviews on Yelp which have mysteriously disappeared from this website. Needless to say they were not very flattering, it was mostly complaining about how they ruined some designer clothes. Well even though they were bad reviews I decided to take my clothes in anyways...Biggest mistake. First of all I took a designer shirt to get it dry cleaned and they wrote my name with permanent marker on the tag, which obviously made me very upset, but I also took some jeans and dress pants and when I got them back they smelled like they had been submerged in rotten stinky soap water, they smelled horrible. The worst part is that I was going on vacation with my husband and I just took the clothes in the hanger to my trip and when I went to put them on they smelled really bad and I had nothing else to wear. The smell spread out through out the whole hotel room and I was very embarrassed when some of our friends came over.
Once I got back I went to the dry cleaner to complain and to get my money back for the horrible service I received only to be told that even though the clothes smelled bad they had given me a service and that they fulfilled it, so they were not going to give me anything back. The lady at the front also informed me that the owner of the store was aware that the clothes smelled bad because one of their machines broke and that instead of letting their customers know that the clothes were going to take a little longer to get them cleaned they decided to give them out to their clients anyways. I told her I wanted my money back and she said that she wasn't going to give me anything back that all she can do is have the clothes dry cleaned again and I told her I DID NOT want to use their services any longer to which she said that as a client I HAD to give them a second chance to which I told her I didn't have to if I didn't want to. So we just kept on going back and forth. I then complained about them writing on my designer shirt to which she said that it was a way to protect my clothes because the tag fell off. I told her that I was pretty sure that there are other ways of "protecting" clothes besides writing on them with permanent marker specially with expensive clothes. She then called the owner to see what she could do for me. She was told that she wasn't to give me my money back and as for my designer shirt they could take the tag off for free. I am sorry but you do not take tags off from designer clothes. Anyways at the end I asked for the owners name which I was told it was Sam and I also asked for his phone number and I was told that they couldn't give it to me but that he was going to be giving me a call back as soon as possible. As of today I haven't received a call from anyone.
I also informed the lady that I read some bad reviews on Yelp about their dry cleaners and she said that she was going to talk to the owners about it and today when I checked back the reviews are gone...something does not sound right...
I please avoid this place, I will never take anything back to that place again. read more