Top quality service and friendly staff. Have been a happy customer for over 20 years.

I'm in the Navy and took my uniform in to get name tags, a Navy patch, and Seabee pocket on my camo uniform. I told the guy specifically to not leave a gap between the name/Navy patches and the top of my pocket. I showed the guy an example image as well. I also gave him a patch that was supposed to replace the whole right pocket of my uniform. I explained it in detail on how it should be done and they told me that they understood. I picked it up five days later and it was completely messed up. I explained that it wasn't what I wanted and they made me still pay! All of the work was incorrect and lazily done. They ruined my pocket and now I have to buy a new pocket patch. Do not bring your uniforms here! read more

Dry Clean USA - They left a gap between the patch and the pocket. - Dry Cleaning Near Me - El Cajon, California

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The service was terrible--completely unprofessional, very rude, and mocking. They don't deliver on their promises. Be careful: check everything before paying them and go somewhere else--that's my recommendation. It was the worst experience; they are awful, sleazy people to do business with. read more

Very disappointed to have to update this review, but there's new ownership here and it's gone significantly downhill. Prices are out of control, front desk guy is weirdly argumentative, and the quality of the service has diminished. The old owner ran a great shop here, but it seems those days are over read more

Had slacks repaired and was very happy with their work. It was done in time. Great customer service and friendly staff. Price is just right. We will def come back here for dry cleaning and alterations. read more

i brought in two suit jackets and I've been here several times before but I guess they think it's smart to try and fool people by so called "taking care of them" they didn't take care of either of the jackets and I was easily able to tell because there were a few hairs on the inside of the jacket. that were NEVER touched. yet I still paid.. i never in my lifeleave reviews don't feel the need to but it is not okay for a business to try and take advantage of their clients and customers. I feel that I was not only taken advantage but looked at as a joke they did not even bother to clean it they just topped it off with a plastic sleeve. read more

We had been using USA previously since 2018. A few months back my boyfriend dropped off our $350 wool comforter and when we got it back it was completely ruined. Since we had used USA with no issues before, I packed the wool comforter away in the closet with the plastic wrap and all once my boyfriend had picked it up. A couple of weeks later I pulled the comforter out to switch my bedding and it was completely ruined. The wool was coming out of the seams and it was very stiff. No fluff at all. I am shocked that they would have even put it in the plastic in that condition. Clearly that was not how the comforter went into the shop as it was stiff like a piece of cardboard! As it had been a couple of weeks since the cleaning service, I did not take the comforter into the shop because I knew I couldn't prove that something else didn't happen in the couple of week in between. My fault for not checking the day we picked it up but who would have thought this would happen. I was completely disgusted that nobody had told us that the comforter was ruined. read more

Dry Clean USA - A piece of my ruined wool comforter - Dry Cleaning Near Me - El Cajon, California

Came in short notice to get a shirt with an autograph dry cleaned. Several stains that were never cleaned in many years. Did not get the woman's name who tended to me, but she was very sweet. 2 days and 1 extremely clean shirt later. Good business for Rancho San Diego. Thank you Will be returning here for my dry clean needs. (I see they also do tailoring services here) read more

Great job and quick turnaround when you need your items back fast. Friendly and courteous customer service was my first time using them and will definitely use them again in the future. read more

My favorite dry cleaner in all of San Diego! They have a quick turnaround and are relatively inexpensive. Their customer service is above and beyond. Thank you Dry clean USA for greeting me with a smile every time I enter! read more

I had most of my uniforms dry cleaned here until recently. They tried to charge me $15 for a 1 inch patch. Or a steel deal of 2 for $30.00. Don't waste your time drive down a min and head to advantage cleaners for half the price. (Same shopping village) the owner did the patch for free on the spot. Overpriced! read more

This is hands down the best dry clean service!! Same day service and most affordable I have found! Also their alternations guy is great he's very knowledgeable and does exactly what you need! Saved me money, instead of buying pants smaller because the waist was too big he alternated them to fix perfectly! The lady who runs it is so friendly and kind! Never going anywhere else! read more

SPECTACULAR 5+ SERVICE. I had an emergency dry cleaning situation for my hubby and this place was the only one that accommodated us and we are so grateful! The workers here are so sweet and so patient and I wish I could give them 100 stars. We will go out of our way to make sure we only bring our clothes here from now on. Thank you guys for taking care of us! We really appreciate it so much and we will be seeing you soon! Lee & Rachel read more

Came in to get some shirts dry cleaned, two days later they were ready. Fair price. Friendly service. Quick, easy, and caused me no stress which is the type of service I like! read more

I brought some very long curtains here to be hemmed and dry cleaned. The cost was reasonable, turn around time was quick and they look fantastic! read more

Always good service. I think the only thing keeping me from lighting up 5 stars is they charge me full price when I have something just ironed. I am a regular customer and I think something can be said for that. read more

I have this lovely expensive shirt that I was afraid to clean but I decided tp take a chance! It was totally worth it! They javegreat prices and your item will be ready on schedule. They also do alterations and fix shoes. They were able to put a new zipper on some jeans I brought in and they were able to fix the sole of my sparkly Ugg boots! I will continue to use these guys and recommend them highly! read more

Been having my shirts laundered or dry cleaned here for the last several years. They have done a superb job every time and have never lost nor damaged an item. The prices are a little higher than most places around town but it worth it to me for the convenience. I wish they had a customer loyalty program where you received a discount after so many items brought or something like, launder 20 items and get one free! This is a good place to have your dry cleaning done. They also rent tuxedos and have a seamstress available. read more

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I have been a customer here for at least ten years and they have always taken care of me. Hands on owners ensure proper care of their customers at all times. In addition, the staff is amazing, especially Sandy....such great customer service. Thank you Dry Clean USA! read more

Dry Clean USA - Dry Cleaning Near Me - El Cajon, California

Always good service and very fair prices. I have been going here for over 20 years. I do not need to go anywhere else.

Sadly I will not be returning to this business. My first time here was perfect. I brought in pants to be fixed with a stretch material in the inseam as the inseam ripped and I needed something more stretchy for my daily work. They got my pants finished in two days it was awesome. I went back to do the same with another pair of pants and this time the experience was not great. I requested the same as the first time (Tuesday) . My pants weren't done how I asked the day of pick up (Thursday) they were just sewn back together. They said they would fix it and it would be done in two more days(Saturday). Sadly they were not because the person that would have done it wasn't there ( understandable) but I needed them for the following day (Sunday). I was told to come back in two more days( Monday) instead I came back three days later, since it was the weekend I figured maybe they needed more time. On Tuesday ( 1 week later from initially dropping my pants off) I show up and I am told that what I requested could not be done as they did not have the material and I would need to provide it. I wouldn't have been so upset to this if I would have received a call on Monday when the pants were supposed to be finished. But they didn't call me about it. So I requested my pants back. They did try to charge me for the patch work I did not ask for. I did not pay for the crease and press either as I felt that for the whole week of inconvenience it was the least they could do. My pants were not done and it took a week to tell me it couldn't be done without me giving them the material. I am really bummed about this experience. read more

I've been going to this dry cleaners for years and they have never disappointed me. I refer everyone I know here because I know they do a great job! read more

I don't do reviews but when i took something to get specifically sew on a bag and got it quick but the price WOW, it was cheap compared to taking it to the other cleaner just pass Ralph's. Won't go anywhere else but there. Thanks for doing my daughter school Bag the way I needed it! read more

I took my pants for hemming. Sarah was courteous. Then, I went to pick my pants. When I tried them at home. I found out they were never done at all. I took it back. And I was received by a very rude woman (Betty). Who could have cared less. She looked disappointed that she couldn't charge me again. She showed no apologetic impression what's so ever. Originally, I was planning to take to more suites. I am glad I didn't. And I wouldn't. Don't give them business. This way the learn the value of a customer in this economy. read more

I just love this dry cleaners. Betty does an awesome job getting stains out of clothes. I have been going here for years. The staff is always very friendly and professional. read more

I went there for the first, and last, time with 2 items to be tailored. One was a ankle length summer dress needing to be hemmed, and the other a pair of slinky pants needing repair stitching on a rip. Upon returning to pick them up, I was given my dress with an uneven hem, which was also wrinkled. When I brought it up to the cashier, she went to an older woman, (mid to late 60s) who came over. She was very rude and condescending in her response saying the wiggly uneven hemline was due to the material...which is a LIE since the material is striped and the original hem followed the stripe line! When I tried to tell her that she rudely cut me off and said "it's $27" 3 times in a nasty tone. I paid it so I could get my clothing back and leave, but I do NOT recommend this cleaner/tailor to anyone wanting good work, or even fair treatment. Horrible experience!! read more

So excited to have them as one of our Prom Dress Donation locations. Drop off your formal dresses here for The Princess Project!

i do not recommend this place , they are not trust worthy, they will change prices and service without your approval. i dropped off my shirts and pants that i use for work which they serviced once before, i asked for laundered not dry cleaned (same like before), few days later i went to pick up my clothes the price increased by $22. the cashier response was we felt that it was best to dry clean few of the shirts even Thu the prior time they did not need to be dry cleaned. i paid the over charges but i will not go back, read more

Pretty good standard dry cleaner. They can take care of military uniforms which is a plus. Seemed a little pricey but very accommodating to deadlines. read more

Dropped off my dress white jumper on a hanger and perfectly folded for a rush order to get a patch sewn on and was told it would be available after 3pm... showed up around 4:30pm and was asked to wait. Which is normally not a problem but then the lady started digging through bins and calling fellow workers on the phone to try and locate my jumper. She then pulls it out of the bin from the very bottom all wrinkled and smashed with the patch not sewn on saying oh their alterations person didn't come in today but if I could just come back around 7am to pick it up they would have it done.. hell no I'm not taking that chance when I have an event I have to be in dress uniform for. Had to take my now super wrinkled jumper and rush around to find someone that was willing to do it the same night... they had one chance and blew it. Won't be taking anymore items there. read more

My husband and I were in town for a wedding and he needed two dress shirts dry cleaned and this was the closest place to us. They were super sweet and courteous and were able to get them cleaned in 24 hours (in time for the wedding)! I don't live in the area, but if we did, we would definitely be back! read more

I wasn't blown away, but they did a good job and my stuff was ready when they said it would be. Staff was friendly. They got a stain out, but not on another stain, but I can't blame them since it was ink. Place looked a little dirty, especially the entrance carpet. They charge about the same amount as other places. read more

Went to a store in Miami area, near Old Cutler Rd I think, very unprofessional, employees lost several items in ONE visit. Owners, managers didn't care, no response to calls and subsequent visit to determine what happened to clothes. Never found lost clothes!..Long story short, you've been warned! Stay away from this business in s. Florida!! read more

Very Very Bad Quality. The owner Betty pretends nice, but it is all about money not customer service.. I took three jobs to this place and the messed all. Jacket was pressed with shinny look (cheapened the quality of the jacket) Also, two hemming jobs were done very poorly and came partially undone. Very disappointed. I really wanted to encourage neighborhood business. I am going elsewhere. Don't waste your money. read more

Customer satisfaction is not the pedestal that holds this business. It was a disappointment, after over 10 years and when we complained about a spot on a shirt that we don't recall being there, the owner insisted it was and every measure was taken to remove it , when I said the dress shirt is not wearable anymore and the facility should compensate us by at least a coupon or free dry clean, the owner said she will be out of business if she did that, does that mean they have that many complains? not sure! In all cases, we are free to choose where to go next but our business could have been earned for life if only the gesture to satisfy a customer was practiced here. read more