We've been to Jade Palace restaurant several times for dimsum in recent years and have always had a pleasant experience. Today was no different. We ordered 10 plates for 5 people and was given a free dish which we could've done without because we had too much food already! We asked for chilli sauce and they brought us a range of sauces and more than one of each which was super generous. We ordered the usual shrimp dumplings and rice rolls but enjoyed the more unique plates like the pan fried eggplant, pan fried bean curd sheet and Rice roll with crispy bean sheet and fish. The truffle mushroom dumpling and beef tendon had really good quality ingredients. In the past, we've had the manager/owner come over to our table and check up on us. We appreciated that too! Thank you. read more

Speaking specifically about dim sum: Walked in on a weekday around 2 pm and was seated right away. Food was served pretty fast as well. My party of 3 got har gow, siu mai, truffle mushroom dumplings, rice roll with Chinese doughnut, and Portuguese egg tarts. I enjoyed everything. The har gow and siu mai were pretty standard. The truffle mushroom stood out to me because the dumpling was packed with mushroom duxelle, and the aroma of truffle was evident as soon as I transferred the dumpling to my plate. I also liked the rice roll more so than usual because the Chinese doughnut inside remained crispy. Sometimes the roll gets drenched in so much sauce that you lose that textural difference. Not here! And there was a good amount of pork floss on top too. Egg tarts are a dim sum classic, but typically it's not the Portuguese version. I don't mind that they broke from tradition! The custard was smooth and not-too-sweet and the crust was sooooo buttery and flaky. I don't go out for dim sum as much anymore because it's often too expensive for what you get. I've been to other places where you're double whammied with shrinkflation AND additional costs (tea charge, condiment charge, etc.). Jade Palace does charge for tea, but that's it. And the portions remain decent. I'd come back! Bonus: on my way out, I noticed a poster advertising they serve dim sum until 10 pm now. read more

Jade Palace Chinese Restaurant - Chinese Near Me - Burnaby, British Columbia

See all

This place has gotten busier over the years because it's a bit of a gem in the area. I highly recommend making reservations because on a weekday when we thought it wouldn't be too bad it was a full house. Luckily, for our group we had a reservation but just overall every single chair was being used for dinner. I love the food here and they have good dining specials. Because it was so busy that night the servers were being spread thin so a little patience went a long way. It's loud and bustling like most Chinese restaurants. The lot is quite tiny so you may have to park on residential streets and walk over. The crab with noodles, eggplant and beef and sweet sour pork are my personal favourites! Dessert for that day was tapioca which is also another win in my books! read more

Jade Palace Chinese Restaurant - Chinese Near Me - Burnaby, British Columbia

Recently visited Jade Palace for dinner with a party of over 12 people - the restaurant did well in providing decent portion size and their seafood dishes tasted good. I was impressed that they were just as busy and packed during the weekend evenings as they were for dim sum in the daytime - a sign for good value. Service: I find they have improved their service since my first visit. Although they were still busy; perhaps I cope better now as I have learned to be more thick skinned in getting their attention for tea refills or napkins. They are still understaffed so you must do your part to flag them down. Ambiance may need some updating as it can still feel cramped with tables close to each other; yet seeing how packed their restaurant was...perhaps their loyal customers in the local neighborhood would prefer lots of tables to accommodate more people and say the more tables, the better. In short, I was pleased with dinner taste and have returned again for dim sum. They offered an all day 10% off discount on weekends for dim sum and there's no extra charges for tea per person. This is a local dim sum place so don't expect exceptional service or superb tea but their dim sum items like buns, rice roll and dumplings were decent. read more

I came here for the first time for dim sum lunch. They did not disappoint. Food: 5/5 - all the dim sum we ordered were delicious. The portions were huge. Best to come here with a group of people so you can order more delicious dishes. I enjoyed the crispy chicken chow mein noodles and shrimp haw gow. You order dishes by checking off what you want on the menu. Service: 5/5 service was good and refilled our tea. Ambiance: 4/5 - place was clean and decent but needs updating. read more

See all

This palace is always busy with lots of repeat customers Dim Sum is very popular My favourite is the pea tops in garlic and shrimp fried rice read more

See all

Absolutely unacceptable behaviour and customer service. I ordered for pickup and it said that my food sas supposed to be ready at 5:01, I patiently waited whilst the staff just blatantly ignored me and my questions and continued to serve other people who were asian and i wasnt. At one point i walked over to the manager to complain and ask when i can receive my food because at this point atleast 45 minutes went by but instead of a normal response i got told that "they'll look into it". I had to end up waiting until 6:10 to get my food finally and when i got it it was simply cold and soggy, completely unacceptable. Staff and Management should be ashamed of this behaviour and need to get their act together. Do not recommend this place at all. read more

Was really looking forward to trying this place after the reviews I read but it was terribly disappointing. The chicken fried rice was mainly rice, not much else. The breaded boneless chicken was also mainly oily dough, not much meat. The SnS Pork was the worst I've ever had, it was just gristle and rubbery tough meat. Almost half of the pieces were like bone-ends or knuckles. Impossible that the cook didn't know they were serving us sub-par "food". Honestly this is the worst chinese food place I've ever been to in all the world. Will never go back. read more

This has been my go-to place when I want regular, non-fancy, bring me back to the good old days dim sum where it feels like you jumped into a time portal and warped yourself back to simpler times..... only without the push carts. This restaurant is one of those that took over from another former Chinese restaurant, did not do much to the aesthetics of the place but know how to make good hearty food for a fair reasonable price. The boss is usually around and if you have come here often he probably has gotten to know you, it's a very family friendly atmosphere where you see the grandpa's and gramdma's, uncle's and auntie's... all who live around the area come in as they have an assortment of tables. You will not get any 'fancy' things here, but you will get the classics like har-gow, siu mai, chicken rice wrap, steamed rice rolls, congee, spring rolls, and some other variations. The portions are very good, as some put it, almost like Western Lake, but what you won't have here is your seat up against another person that is not part of your party. If you are out in this part of town and are craving dim sum, just know that they actually serve many dishes also at night, from the last time I asked them. They also have a full array of dinner dishes. You have to come in and try, and if you are someone from the area... I think you already know that this place is looking to be a staple. read more

See all

First time at this restaurant and it will be the last !!!! They charge for tea or water minimum 2 CND , they charge for containers to take home left over between 70 to 75 cents of CND . First time it happen to me at any restaurant in the world ..... yessss in the world ...because we travel internationally minimum twice a year . The chicken and ginger buns no flavour at all and not fresh. Chicken chow mein so dull , no color no flavour at all , we had to ask for soy sauce .... Thanks God they did not charge for it!!!! The halibut in supreme sauce ... chunks deep fried with a lot of fish bones ... very uncomfortable to eat. Only acceptable was the sweet and sour pork , but small quantity . The mystery is that it was packed with local Chinese people .... So, .....why such a bad culinary ???? Again!!! We will not visit it again .... Last but not least .... Service is ok ..... but not memorable read more

See all

Dim Sum Review Jade Palace replaced what used to be Ryan's Chinese Restaurant We got some take out dim sum Their website doesn't have a dim sum menu available so we just had to call and ask if they have specific dishes Steamed scallop dumplings with spinach (3 pcs) portion and taste was okay $ 7.95 Pork spareribs and chicken feet with Hotpot rice was very mushy $ 9.75 Sticky wild rice wrap with meat in lotus leaves - 3 pcs for 8.25 Steamed pork dumpling shiu mai ($7.95) tasted alright Chinese donut wrapped in steamed rice roll topped with pork floss was alright, but the rice roll was pretty thick ($ 7.75) Japanese style pan-fried eggplant with shrimp paste $7.75 tasted crispy We also go the house special Chow Mein $20.80 and its nice that they separate the noodle from the sauce I would opt to try their other dishes next time Overall, the dim sum dishes tasted just okay but its quite pricey You get 10% off for take out orders over $30.00 read more

See all

Consistently delicious! Hot & Sour soup always great, good portion size dishes, efficient service & large menu, dim sum is great too!

This restaurant is located in North Burnaby near Hastings and Willington. Have eaten here several times and have ordered delivery numerous times. We have enjoyed everything that we have ordered including dim sum. Prices are reasonable. Service is great! read more

Honestly, after reading most of the reviews, I expected this place to be less but as soon i got the dimsum and wow its actually pretty good. I got the: 1. Lo mai kai: its kinda mid 2. Cha siu bao: its good 3. The portugese egg tart: trully good and crispy definitely something you should get coming back 4. Hargow: one of the best in town 5. Egg yolk custard bun: this is very good 6. Xiao long bao: avoid at all cost 7. Rice rolls with tofu and fish paste: this is the best you should definitely not wanna miss this 8. Rice rolls with you tiao: this is quite good Now you know what to order here. Honestly, it is recommended in my opinion. Quite disagree with most of the reviewers. Cheers! read more

See all

We stopped by over the Thanksgiving weekend and the restaurant was busy. We ordered a six course lobster meal. There was some lag time between dishes, but we were given complimentary custard buns. That was a very nice gesture from the owners. The food itself was pretty good and standard for Chinese food. The lettuce could have been better as I found the leaves to be small. Servers were friendly. No complaints there as the staff came around regularly to clear dirty plates. read more

See all

We came back for a second visit and wow! Price: actually not bad for the wor wonton, about $14 for a small (8pc) Good: Wor wonton: broth was chicken broth and very clean tasting. Lots of veggies NOT coated in sauce - mushrooms, broccoli, carrots, celery, baby corn. Chicken, bbq pork, shrimp. Wontons filled with pork. It wasn't on the dine in menu so had to ask for it. Gold standard wor wonton now. Cod and tofu hot pot: so good. Lots of cod. Lots of tofu. Not a lot of mushroom. Well executed Scallop and egg white fried rice: my fav. So good. Nice wok hei. Red bean soup: average but I've missed it so I happily ate it all Service: you have to get their attention but they're polite and efficient. WOULD COME BACK ALL THE TIME!! read more

Jade Palace Chinese Restaurant - Wor wonton soup - Chinese Near Me - Burnaby, British Columbia

Service was good. The food looked and tasted decent, but when I got home, I spent the next three hours saying goodbye to my dinner from both ends. It was really bad. I can't ever recall being that ill. I don't have allergies and generally have an iron stomach. read more

Beyond average for Burnaby..you could do better at any food court in Saskatchewan! Not worth going! read more

The food here is great yes. However the customer service the the opposite story, they are racist people who only serve the asians my order was supposed to be ready at 5:30 however it is past 6:00 and they will only give the food to the asians. Do not come here unless you are Asian or want to be racially attacked. Edit: I have asked multiple times but they choose to ignore us and are just absolutely condescending. Please be wise and do not eat here!!! Ambiance= racist. Edit!!! It is now 6:16 and they have still not got our food, something I forgot to add is that this has happened 6 times in the past! read more

Passed by this place during its grand opening, but finally in the neighborhood to give it a try. Found parking and entered into a full restaurant with a littler lineup, surprised cause it's on a Monday afternoon. Finally got a table closer to the back and we placed our order for the following; 1. Steamed mixed meat with peanut dumplings. Pretty basic like most dim sum places, nothing special. 2. Steamed shrimp with chive dumplings. Basic nothing special 3. Steamed rice rolls with beef. Pretty fresh and decently smooth. 4. Steamed chicken feet with special sauce. Pretty basic but good they used big chicken feet not midget ones like some restaurants do. Got to have my chicken feet when having dim sum. No chicken feet is no dim sum. 5. Hong Kong style eggplant. Very nice! It's hard to find a restaurant that does this right or good and so far this one comes close. Lightly battered with a light crisp, well deep fried with a nice garlic flakes and light spice aroma. I recommend give this a try if you like eggplants. 6. Braised lobster with sticky rice and corn bits. The lobster was tasty and flavourful, not overcooked so that was good. The rice has that nice lobster oil flavour and wasn't smothered with some Chinese gravy sauce like some Chinese restaurants do, so double thank goodness. Overall, the restaurant has a very casual dining atmosphere, quick service, and the food is pretty basic in regards to taste wise but comes in BIG portions. For those of you who frequents Western Lake, their style here is almost the same, decent taste with big portions. Seeing the boss and the boss lady trying their best to accommodate the customers are a good sign. Their prices are average like everywhere now, this is 2022 not 1992, most dim sum dishes everywhere averages between $6-$9/ dish. I will probably go back and try out its dinner menu. read more

See all

We have made several inquiries with the manager and waitress concerning the delay in receiving our food. Regrettably, their attitude suggests a lack of concern. The wait of nearly two hours is subpar service. read more

Ordered the set lobster dinner for 6 people, 4 guys and 2 ladies, we have enough to take home for lunch the next day. All dishes were tasty and big. Will definitely good back. read more

I ordered an hour ago online and was told delivery would happen 20 minutes ago. When I called I was as told they hadn't received my order. Then was put on hold for quite a while. Then was told they are too full and busy to deliver today and something about me not paying yet. I pay for delivery when the delivery happens. I'm diabetic and waiting for food that's never going to come. Their bedside manner is atrocious and I will never order from these rude people again. read more

Jade Palace Chinese Restaurant - Chinese Near Me - Burnaby, British Columbia

Expensive and bland. Food is under-seasoned to say the least. Vancouver's standard for Chinese food is way higher than this. Skip it.

Had a very good dim sum lunch here today. Very traditional dishes but tasted very good. Service great and wait for the food to arrive was not long. Maybe 6-8 minutes but then everything is cooked to order. Expensive, but fast and good. Now days which place is not expensive. The boss seeing that we ordered over a $100 of food gifted us with a plate of steamed bow on the house. read more

The service is absolutely disgusting. waited in the rest for 1 hour for a pickup order that we arrived on time to pick up. rude staff. will not be dining or ordering take out from here ever again. also shared our experience with others in the community. they don't listen at all to what your saying and talk over you. rudest experience read more

Expectational dinner for 2 for Christmas eve - - all very fresh and tasty - would recommend -10 times better than last year - keep up the good work. Was ready on time for my pickup. read more

Tried their dim sum several times and have been quite pleased. Their dim sum food quality is very good. Service is solid. From the outside, the restaurant looks a bit sketchy and interior is dated but the food is so good. Don't focus on appearances. The restaurant usually has a steady flow of customers but no line up. read more

Scheduled an Uber delivery the day before Christmas for Christmas Day dinner. Confirmed with restaurant by phone at 4:30pm on Christmas Day. Restaurant confirmed delivery at 6:30pm. Received an order cancellation notice from the restaurant at 6:00pm half an hour before delivery. Had to scramble for an alternate Christmas dinner for 12 people last minute. Pissed. Was a regular customer. Will not patronize this restaurant anymore. read more

Good dim sum, easy parking and great addition to the neighborhood! Their "specialty baked BBQ pork buns" is a must try

Family and I had Dim Sum at this location. Food was pretty decent, but service wasn't great as they were pretty busy. Holiday around noon? Pretty normal. However, the reason why I'm giving this place a 1 star review was our experience when we were paying the bill. The bill ended up being around $220 for a family for 6. My dad gave them $275 in cash. About 5-10 minutes after they picked up the bill, they returned with the bill in hand and said that it wasn't enough. The waitress is giving us an attitude about this because they had lost one of the $100 bills, and of course assumed that it was because we didn't pay the correct amount. We're mad about this situation and ask to review the security footage. The manager says alright, we'll take a look. During the quick scan around the payment area, they had "found" the $100 bill stuck to another tray. They apologize, but I'm pretty sure they wouldn't have done the quick search unless we complained. I don't recommend this place for their dine-in service in any way, shape, or form after this experience. read more