Worst Jack in The Box everrr staff treats their young employees so terrible during rush? like it's already so crazy and then the little old cranky manager there yelling at their employees in front of customers? then they are holding people back because of a timer? what's up with that this Jack needs better improvement and management. read more

24 hours my butt! It's close right now! Nobody is in the restaurant working! This is so inconvenient

I thought I ordered a burger ,but I get home and see chicken nuggets?? (I thought the bag felt a little light) The numbers one the number board is covered in sharpie. Maybe I said the wrong number because I didn't understand their sharpie update. read more

The kid at the window was extremely nice, but the main issue is that I waited 30 minutes and I got the wrong order, it would've been perfectly fine if he had just told me that the burger that I wanted was unavailable but instead they charged me for the most expensive burger gave me one of the cheapest ones, I never write reviews or bad ones in particular but I felt the need to so if other people never go to this location read more

Just left this location & there was two boys in the back with no mask on just laughing next to the guy with gloves & a mask packing the food. They are also on their phone texting & while handling food. They overcharged us & when we asked for a receipt, the receipt paper ran out. Yea, the owner of this location needs to get it together because it's disgusting & no COVID precautions are taking place. I guess this is what happens when you have teenagers running the place, mixed in with blaring Mexican music & pajama parties. This place is a joke. read more

Hello , This is the WORST fast food restaurant in my area. It is rarely open on the inside , they never answer phone calls , Then I'll drive through the drive through and 5 workers are just standing around looking at me through window.. poor communication and they should never deny food to anyone in the community who has money to pay to for food that hasn't broken laws that is not American spirit. The Homeless Veterans , Regular homeless citizens and regular citizens that don't have a cars to use the drive through should be priority TOO!.MEANING so ...the lobby should always be open for tax paying citizens who don't have cars. This behavior is unacceptable due to company employees NOT wanting to put more effort into their job. ITS THE LITTLE the THINGS PEOPLE MAGA !!! read more

The prices are insane, the Staff are rude - the ones who speak English. They direct you to go park and wait for your food and when you finally get it, it is barely warm. read more

Horrible service cold as food soggy ass fries they asked what I order so I tell them n still give me the wrong food This place is horrible read more

Employees are a joke! Takes 10 min to place an order because they all want to either have a smoke break or puff their vapes instead of taking guests orders. After sitting at menu for 10 min just to have them try to tell you "cash only" is bullshit. How convenient that we get stuck in line with people both in front and behind you to be told it's cash only after placing your order. Since when when jack n box ONLY TAKE CASH? Sounds like money going into someone pocket for the late night crew read more

I went here for dinner for my family dinner spent 42$ to be served 2 burnt baskets of onion rings and you can't see it because the flash but my bun was also burnt then they would not answer the phone so finally I went in to show them the food they served me and watch me throw it away but then wanted me to dig it out of the trash to hand it to them to remake it just to throw it in the trash again in front or me read more

You need to pack your deliveries better for Uber. Seal the bags put some napkins and sauce in there like you care. Don't put the tacos upside down so they spill everywhere. Thanks read more

Jack in the Box - Ubereats unsealed delivery items - Fast Food Near Me - Phoenix, Arizona

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Great service, quality of taste is kept up as the standard. Employees always looking sharp. Someone is maintaining their staff efficiently, also reflecting courteousness. read more

This location always asks you to pull around, even if nobody is behind you. We ran to get something quick. We ordered with no car in front of us, we paid and we're asked to park out front. We wait over 15 minutes then go inside to see what is taking so long for 2 hamburgers. "Sorry that's how it is". We get the bag and leave unhappy. We get home (a mile away), the food is cool, old dry hamburgers and the order was wrong! No receipt was given to me read more

They always say they are unable to take orders at the moment. It will be different times of the day. No going back. Worst Jack in the box!

alright let's get started .. first of all I pull up to drive thru the girl was hard to communicate with.. then I drive excited as hell I was gonna the loaded tiny tacos. asked for extra ranch cause I love them w. ranch.. then I DIDNT GET MY LOADED TACOS. I get home look inside the box & there's a HAIR.. smh disappointed read more

Jack in the Box - I know u see the hair - Fast Food Near Me - Phoenix, Arizona

Customer service sucks and they don't want to work after dark they will tell you any excuse

For some reason, they are operating business but can't take cards at a certain point of time at night the system is to blame. So you in the drive thru with cars in front and behind you so now you're stuck waiting to leave and no compliment for the time consuming inconvenience. Oh yeah the drive thru female was so rude with a bad attitude. read more

I tried getting food from here twice in the last couple weeks and never could get anything! The wait is ridiculous! I sat in line for 15 mins to get nowhere! You had more service pre pandemic so idk what the issue is read more

Horrible place, twice I have gone through the drive through and have been told they can't take my order because they are counting the drawer, there are trashy punks working there with no supervision. Makes me wonder if they even follow sanitation laws. Not good, this needs to be looked in to. read more

This is a great Jack In the Box for a late night grab, one of the few that keep their shake machine on! Made us fresh food all warm, curly fries freshly fried. No errors and labeled our custom tacos. Literally so nice, at least the night staff is. read more

Jack in the Box - Fast Food Near Me - Phoenix, Arizona

Just spent 30$ at this Jack in the box, it was 5pm and all our food was disgusting and tasted like it was made hours beforehand. Worst money I have ever spent complete trash!! read more

Yo honestly food not even cooked right. Hella greasy. Fucked up order. Gave me two juice boxes instead of my sprite. Like wtf who does that

Is it really hard to get a order right?? I asked for 4 tacos , only got 2 and got fries when I didn't even order fries and even the receipt didn't have fries as a order! read more

The lady getting our order was mocking us when we were trying to Oder our food when we pulled up to the window they were busy talking too there friend for a while in the car in front of us we ended up not getting our order will never go to that jack again rude employee. read more

Lazy literally lazy they say their closed 1-2 hours before closing but they just sit around and watch the clock countdown been coming here for years but they like to hire lazy teens and they needa start hiring mature adults tired of this place read more

We ate here the morning of 12/06/20, it was awful.... The drive-thru line was long, when we got up to the order screen, we had to wait about 10min for God knows why..... We ordered the (2) Sourdough Jack deal on the app which was for $6, we got to the window only to find out that they ran out of the regular 1/4lb burger but they can make it with a smaller burger. We weren't given an option to either get a different burger or get it with double patties at least. We got home and the cheese wasn't melted, the entire sandwich was cold, we ended up had to reheat it in our toaster oven. It began bad and ended up being a nightmare...... I wouldn't go to this particular Jacks.... read more

Me and my aunt came to this Jack in the Box location on 83rd and camelback around 10:00 pm on a Saturday. As soon as we pulled in to the drive through the employee stated that he couldn't take our order because they only had one employee in the back cooking. When I asked for the managers name, the employee XAVIER, would not give me the managers name. When I asked for the store number, he then told me to GOOGLE IT! This was my first AND LAST time coming to this location and I will never again come to this location because of they way they treated us. I understand you may be frustrated and lacking staff , but there is a way to communicate with your customers, and the way XAVIER communicated with us was EXTREMELY unprofessional. Not only did we not receive any food, there was a long line we had to wait in just to exit because they did not have adequate employees. HORRIBLE experience! NEVER AGAIN! read more

Tried to order 2 sandwiches and their piece of shit machine wasn't able to swipe my card and then just hand me my card back like sorry you can't eat today instead of trying other machines, horrible customer service read more

MORTIFIED!!! I generally have a good experience here, food as I ordered, drive thru employees are friendly and it's the closest place to my house. It only takes one bad experience and this one is just more than I can ever forgive! Too bad too, cause I loved me some JITB. It's 2am and just picked up my out of town friends from airport who are starving after a long flight. Drive thru guy was nice and even gave us a free dessert. We get home and as we are eating, we notice a FRIED CRICKET in our curly fries!! Disgusting!! Needless to say, we all stopped eating and felt sick to our stomachs. I will update once I get a response from management! read more

Asked for a side of sriracha and got this so wrong just laziness so sad smh could have gave my the plastic little cups but noo lazy read more

Jack in the Box - Fast Food Near Me - Phoenix, Arizona

Unfortunately the whole experience was highly disappointing. Window had no idea that I had ordered and upon returning with the wrong meal the cashier served me the most half-hearted fries I have ever seen. I can tell by the previous reviews on here that they seem to do zilch when coming to improvements, so let me be clear. I will never be returning to this Jack in The Box location... and I live a block away. If that doesn't tell you something about this franchise location, Adrienne Ingoldt, I dont know what will. read more

I originally wanted the steak and parmesan loaded fries but they were all out of the ingredients I guess. so then I ordered curly fries and chicken nuggets and asked for lots of ranch. When I received my food, they gave me normal fries instead and bbq sauce and no ranch. and then when I tried to call and let them know that I was frustrated, nobody would answer the phone. read more

Came late at night. Was told cash only, went to the circle K next door to get cash for my order. Went back (within a matter of less than 3 minutes) and then was rudely told that they were only accepting EXACT change/cash. I proceeded to order tacos as I did have change on me at that point, then was rudely told that they conveniently out of what I wanted to order. I told them my second option off the menu and conveniently they were out of those too. Hire different night staff is all I have to say. These nights staff are LAZY! And did not want to work. read more

This jack in the box has the worst service, they take more than 15 minutes to take your order in the lobby, the person that is taking orders is in the back at all times, after you order you have to wait about 30 minutes or more, and that's because the girls on the back are texting , this is so ridiculous, this is a fast food place but yeah you have to wait a long time to get your food, I would never come back here, I forgot to mention that your orders is always wrong make sure to check before you leave!! read more

In all honesty, i've been coming here for 3 years, not often, but often enough often to know that this has never been under the best management. Its really dirty and sometimes they carelessly throw your order together. Bunch of teenagers on their phones with gloves on. Tonight i came but they were only serving fried items. 80% of the menu wasnt fried.. A better perspective of this place is when i came here for a shake and they closed at 9.. but its supposed to be 24/7 as i was leaving there was an employee fighting with a group of customers near the back door way..not professional at all but good food nevertheless‍ read more

CHECK YOUR ORDER BEFORE YOU LEAVE !!!! I went through the drive thru and got my order. I usually check it before I leave to make sure I got everything I paid for. This time I didn't and of course, they forgot two of my items I ordered. And they didn't even give me my receipt so I couldn't prove to them what I ordered and paid for !!! read more

Wow, this place is full of idiots now. I ordered 4 tacos no lettuce, all have lettuce and 2 had no meat, I mean how dumb can you be! Also ordered a large oreo shake, got a small one, curly fries and wanted to add cheese but had already paid, they had no way of charging for a side of cheese, wanted to refund the whole order and start over, I mean, its a tiny cup of cheese. I will definitely never be back to this one! read more

If I could give 0 stars I would. Ordered 2 combos and did not receive the hash browns. Guy at the window said he put ranch in my bag for the tacos I ordered (he did not). Ordered mini pancakes with French toast sticks and only received 1 syrup. This is why fast foot workers don't deserve $15 an hour. It's not hard to get an order right and throw sloppy food in a bag read more

I wish I could give it a zero star. Worst place I have ever been too. I literally ordered a munchie meal and they gave me the wrong order. There was the buns, cheese, pickles, onions, and NO MEAT OR CHICKEN WHATSOEVER! The fries & tacos were cold, and when I called to make a complaint the manager told me to come back and get the money and a free shake. When I went back they didn't give me my shake :'-( read more

This location has the WORST drive through (and probably inside) service we've ever encountered every single time we come to this location. Extremely slow, rude, and they just genuinely seem like they hate their jobs here. Not to mention half our order is always wrong before we pull away from the window. We even have to ask for straws. Absolutely ridiculous, I would not recommend this location at all! This is the third time in a row, we will NOT BE returning! Save your time and money and go somewhere you are appreciated as a paying customer. read more