Staff is always super friendly. They are patient and kind with my elderly story teller father as well as with my autistic son. Everyone is so nice here, but Justin, in particular, was extremely helpful, informative, and likable. :-) Thanks Justin. Ambiance is fun. You can hear the sounds of meals cooking behind the counter. Got to love the classic red and white checkered pattern on the walls. Kind of cool you can get peanuts. The food is excellent. I think it's my favorite burger anywhere. So yummy. Kids love the grilled cheese and the hot dog as well. Keeps us coming back for more every time. read more

Waited an hour+ and decided that it wasn't worth saving $10 for that stupid promo. Had my pregnant wife waiting in the car, dying of hunger. The crew members were lost and didn't know what the hell they were doing and that one big foo looked like he just wanted to quit. I've worked FF and it is deadass not that hard during a rush. Multiple ignored customers and no sense of safety food standards. Even if the burger was free I wouldn't wait that long. Never coming back read more

We love five guys. The food is so good. Cooked to order right in front of you. When we want a good burger we go here. The fries are cut and made in hose too, they are so good! Service is always quick and friendly. The restaurant has in door and out door seating available. The restaurant is cute and clean. read more

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Decent, 5 guys is starting to lose their shine on good service in general as a company. I feel like we're paying more for food that's gotten mediocre and service that follows as the same. I'm not gonna state the obvious, which is actually 50% of my reviews, but additionally I will say, the kids that are working in the fast food industry, really could care less about their job or customer service! Every table in the place was FILTHY AND DISGUSTING! If you're gonna charge me over 20 bucks for a burger, fries and drink, have the decency to make sure your employees actually want to be there WORKING! And keep the place CLEAN! We actually had to get napkins, use the fountain drink machine to wet the napkins with water, and sip a table down ourselves! Just so we could eat our food! read more

Who eats a burger cold? 5 Guys burgers are juicy but I was desperate. I ATE A COLD DOUBLE CHEESEBURGER and my mouth wasn't coated in oil/grease. Best Burgers on the West Side. read more

I'm too indecisive where to get a burger. Stopped by here, never gotten a shake from here before, so I thought I'd try it. I got a peanut butter milkshake and it was BOMB! The flavor was perfect! I also ordered a cheese dog and a bacon cheeseburger with Cajun fries. The fries were ok, and the burger wasn't bad, definitely not what I'm used to. And the cheese dog was just sad, I was expecting melted cheese you pour from a ladle. I wasn't expecting a cheese slice. I'd come back, but only for their shakes, I'm intrigued by their flavors and I want to try them all!! read more

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Let me be dramatic for a second, because this bathroom situation deserves it. The burgers were good, the fries were fire... but the bathroom? Oh. My. God. Why on Earth is there a giant, ridiculous lock on the door like it's protecting national secrets? And then--THEN--you have to go on a full adventure just to get the bathroom code. Not a simple "here you go" moment, no. You stand there waiting in line because you can't just ask a regular employee for it--only the checkout person knows the secret numbers like it's some top-level clearance. It's almost like you're trying to unlock a safe deposit box just to use the restroom. I'm standing there thinking, "Is this really happening? Is this the Hunger Games of bathroom access?" No one should have to spiritually prepare themselves to pee. By the time I finally got the code, I felt like I had earned an achievement. Honestly, I shouldn't need a quest, a password, and a mini ceremony just to open a bathroom door. Great food, but the bathroom system? Chaos. Madness. Pure inconvenience. Fix the lock. Free the people. read more

I love a really good burger, but am tired of all of the chain burger places that don't put B,L&T on their burgers, or those that dress theirs with Thousand Island dressing. No, I want an honest burger. Where I came from, there was a restaurant called Giant Burger. They were piled high with lettuce, tomato and had a whole slice of onion. I still crave this burger and have been searching Phoenix for something similar. While I have not found exactly what I've been searching for, Five Guys has come close. In searching Yelp for burger places, I found very mixed reviews for this restaurant, so, I decided to find out for myself. Upon entering the restaurant, I must say that I was surprised that there were so many tables and chairs missing. There was seating available, but the dining area just didn't feel welcoming. Still, the dining area was reasonably clean. There were four young people behind the counter who welcomed us as we entered. We ordered several burgers all the way and medium fries. Aside from falling apart in my hands, the burger was delicious and better than any that I've had in the area. It overcame any other shortcomings at this location. The medium fries overflowed the cup and filled the bottom of the bag. They were fresh cut and delicious. The service was good and the employees respectful. The restaurant was clean and the food was delicious. It filled my soul! We will be back. read more

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Too expensive for what you get compared to as good or better. Good frys and lots of them. Just too much money for any add on.

Ordered large Cajun fries and they were so soggy and greasy we couldn't even eat them. Waste of $9.

Best tasting burger well with the price and as always an over abundance of fries. Plus anytime I have eaten here friendly service and more than helpful read more

So I mobile order as usual. Had to wait for fries no biggie. Fries put in bag and receipt put on bag and KEN order ready and hands me bag. Get home MISSING BURGER IN BOWL. I call, and guy says, "oh yea, you left it here!" I LEFT IT??@?@??@? Look at the cameras I took what was handed to me! WHAT A JOKE HORRIBLE CUSTOMER SERVICE. read more

After a bad experience I was happy that Chris the GM reached out to make things right. Happy to say I'll be returning again.

The service in taking the order was cool welcoming and helpful .. but in the actual food was a fail. We had a Togo order , and when we got home we found that our burger orders were mixed up so nobody actually got what they wanted. The burgers just weren't good . The fries that were ordered extra crispy seemed borderline line mashed potatoes soft and bland. I know they can do better because I've had better here but this just didn't taste good or give us the feelings of happiness as everyone was just finishing because they were hungry. read more

Always great fast service! Awesome burgers! Awesome staff! We only go to this location because of this!

Location is clean. Workers seem really busy and on task. We got cheese added to a patty on lettuce because of a food allergy to dairy today and had to have it remade. Then watched a bunch of other burgers be made but not our order remade which was a little frustrating since it was for the youngest in our party. The staff was understanding and quick to respond that it would be remade so that was appreciated. Paying $9 for a patty in lettuce seems a little steep these days though. The fries are so killer I'll gladly keep paying but the burgers seem thinner than they used to be. For dairy allergy info : the bun has dairy so you can order it plain or in lettuce but they don't clean the grill or anything or even put "allergy" on anything. I've tried ordering it plain but still react to the contamination. Fries are not supposed to have dairy according to their allergy menu so it's the only thing I've been able to eat. The dogs are fried on same grill ‍ read more

Good food but horrible atmosphere. It's so cold inside they had the air just cranked up to super cold. We and other people went to the cats to get jackets and sweaters. We told them to turn the air off but it stayed off for about 10 minutes and then came back on. So bring a jacket or blanket if you're eating inside. read more

Haven't been here for awhile and even though they are one of the more expensive burger joints I will have to say there bacon cheeseburger is one of my absolute favorites and there fries are really good as well . I wish they had better deals or meals that would price out cheaper just because 35$ for 2 burgers a regular fry and drink is a little much but there service is great , fast , and cooked to order fresh so you won't be disappointed . I will always keep coming back for that great burger . read more

Five Guys - Bacon Cheeseburger - Burgers Near Me - Goodyear, Arizona

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They load me up with fries... shhhiittttt ..... idk what you guys are complaining lol maybe because I go an hour before they close since I work nights :) read more

a small cheeseburger, small fries and small drink OVER 20.00! that is INSANE. Even though they provide zero service, they pretty much force you to place a tip on top of that. The hamburger was ok but the fries were soggy. This was my first and last time to go to a Five Guys. read more

Five guys used to be my number one go to burger place. From there freshly made burgers to their hand cut fries if you have a fix for a delicious burger this is a place to be. If the Price was more in line with other burger joints then I would have rated this restaurant hire but unfortunately it's kind of spendy for two burgers, a large fry, and two soft drinks pan almost 60 bucks. If you have a family or you're worried about your budget this might be a once a month fast food fix. read more

First time having a 5 guys burger.... hospitality was awesome. The crew working on this wed was super friendly and helpful. The burgers are great tasting, as are the french fries. Only thing is the buns here are not baked to withstand a double patty, mayo, lettuce, pickle, onion and tomato burger. It will fall apart on you. Nonetheless, I will be back for a burger without the extras. read more

Five Guys - Regular cheese burger, mayo, lettuce, tomato, pickles, onion, ketchup and mustard - Burgers Near Me - Goodyear, Arizona

I understand inflation, but wow, they have really jacked up the prices! My burger meat was smaller than I remember it and we ordered a large fry to share between 3 people which used to be enough but now they don't fill the bag like they used to. The manager looked very rough and was kinda rude to his people. He was an older shaved bald gentleman. He was very short and demeaning to the kids filling the orders. They took out a bunch of tables too. So we ended up eating standing up with people all around us waiting for their food. Felt weird and overpriced. So sad. read more

7 bucks for a regular fries and have a cup of fries that isn't even full. you used to get a full cup and a bunch of extra in the bag. i asked the guy doing the fries and he literally, "thats a regular fries". will not waste my money on that small portion. have pics, it was pathetic read more

Five Guys - Burgers Near Me - Goodyear, Arizona

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So I had my first bad experience at this Five Guys and it was pretty bad. So my significant other placed an order and we went to go pick it up. I went in and the manager--a large, heavy-set guy with shaved head--comes over. I show him the order number and he asks for a name, so I give my spouse's name, he goes, looks, and tells me that there's no order under that name. I respond about that being a bit weird. So I send a text message to my significant other asking what name it's under. He then addresses me again, but smiles and in a lightly mocking tone, "Maybe it's under a different name, or placed for a different day? Maybe it didn't go through?" Though at this point I've already shown him the confirmation number which has the time and date for the order and he hasn't offered to check the order number--so definitely not helpful. I thought to myself that he might just be having a bad day, but then he smiles and waves at another customer that he seems to know walking in the door. My significant other forwards me the confirmation that she receives and it has my name on it. I calmly tell the guy, "my SO. says that it's under my name," and that gets me the order. At this point I'm still feeling a bit odd due to the mocking tone and because he could have just asked to see the order confirmation again upon not seeing the name on any order. So one of the staff places a cup for the fries into a bag and fills it with fries. That didn't seem out of the ordinary until I realized that he'd done so with the cup in the bag with the burgers in it. At every other location and every other order I've always had the fries placed into a separate bag to keep the wrapped burgers from getting particularly messy and the keep the grease from soaking through the heavy burger bag. To make matters worse when I get back to the car and we're able to pull out all the fries to check to make sure that our order was right we find that the burgers weren't even fully wrapped; just a single piece of foil with the edges kind of brought up and missing the usual stickers to hold the foil together--a double-patty burger should probably be wrapped with enough foil to fully enclose the burger. The bottom of the bag is a mess of leaked sauces, fry oil, and cajun fry spice; burgers from Five Guys do get the bag, messy, but never like this. read more

I used to work at Five Guys for three years when I was younger so I have a little bit of perspective when it comes to understanding quality expectations from them. This Five Guys was a nightmare. To start it's extremely poorly organized inside and makes it very difficult for an efficient flow of people waiting for their orders and eating. Everyone just stands around between the tables while people try to enjoy their meals. You could tell that everyone felt rushed or new. There were like seven young women working and one older gentleman who was manager on duty (black shirt, grey beard). You could tell that he was training a couple of the new folks but he was doing it in such an extremely rude way right in front of the customers. Essentially rubbing every mistake that they made into the workers faces. My order the first time at this Five Guys was made incorrectly of course. I had placed it "to go" and they hadn't even started making it by the time I got there 15 minutes later (was told it would be ready in 10). Unfortunately I didn't have time to wait for them to redo the order but while I was waiting I did happen to hear and notice several other complaints from other customers both calling in on the phone and in person. The ambience of this place felt very stressed and chaotic, won't be coming back. read more

Good burgers, decent fries. But the 3 stars goes to the staff that was low key rude. They gave my wife and I that, 'I don't wanna be here, so get the f*** out my face' vibe. And one of the girls that was running the cashier straight up sprayed something in one of the cooks eyes and she got heated and started cussing at her...just turned in to this awkward moment... I dunno...I'm down for a little fun in a work environment...but show a little professionalism at your establishment.. Represent your company well ya know? This is the only 5 guys I've been to, so hopefully it's just this location. read more

Cajun fries are everything and you get your money's worth !!! Facts!! Get a small bag and watch them fill it up read more

I used to regularly eat at Five Guys, but the price has become just too much. The burgers are still decent, but the Cajun fries have gone downhill. It's not worth it to pay restaurant prices for counter service food now. read more

Zero stars! The "manager," and I use that term very loosely, is a complete tool! And I am being undeservingly kind. A young man came in this evening (4/21) to pick up his Doordash order. He arrived in his Engwe bike. For those who are ignorant to what an Engwe is, as this store "manager" is, let me enlighten you - it is an electric bike - not a motorcycle! To simplify, it is a hybrid bike meaning you can use your pedals, full electric or electric w/pedal assist. Based on the ridiculous, embarrassing display by this piss poor "manager"/human being - he was not only CLUELESS and IGNORANT but full of himself. Only to look like a complete idiot! There, I said it! The idiot proceeded to approach the customer from behind the counter in a confrontational manner. Keep in mind, 1. His bike was not blocking any walkways; 2. He was next to be called and was; 3. His order was prepared, brown bagged and ready to go. When the young lady called him to the counter and the customer moved ahead, thatvis when the idiot escalated the situation and forced the young man out. Then he proceeds to instruct the female employee wearing glasses to cancel his order, picked up the bagged order stated that it was going in the trash before going out of view for five minutes with it in hand. He then came out with the same order and walked towards the customer who pleaded from outside the establishment for his paid meal so that he can just ride back home (30 minutes away). But he didn't stop there, ladies and gents! Nope! His fragile ego led him to posturing and aggressive body language towards a man about 4-6 inches shorter and 200 lbs lighter than him. I imagine it must've made him feel empowered and manly. In truth, all he did was reflect poorly on the Five Guys franchise, made the other customers and his high-school aged staff uncomfortable, and made a complete ass of himself. He was completely unhinged! As a NYer introduced to Five Guys in my home city years ago, becoming a fan and a faithful customer, it broke my heart to see this. You can thank this idiot for the many that will never walk through this establishment again. I hope that young man dumped that guaranteed contaminated meal, made it home safe and never wastes another dime in this location! He should also report this idiot to Five Guys HQ, the Health department, the Better Business Bureau and DoorDash! You, yes you, IDIOT - you should be ashamed of yourself!! You fail as a manager, as a human being and as an example to the younger generation! Or any generation for that matter! read more

Five Guys is always awesome. Fresh cooked burgers and toppings with the best French fries on the planet. They actually know how to properly cook raw potatoes to make French fries. However, carbs and I are no longer friends. A bun less burger with grilled veggies - mushrooms, onions, peppers, and fresh lettuce, tomato and pickles makes a nice "naked" meal served in an aluminum tray. The only problem is I have to smell the awesomeness of the French fries without partaking. At least they don't have cheesecake - that would be too much of a temptation. read more

I ordered a large cajun fries. From two prior visits I had received more than enough that it overflows into the bottom of the bag. Last time, my fry cup was barely full but I let it slide. Tonight , I ordered another large frys and yet again the cup was not full. I complained before I left and they took the bag and came back with it. I opened it at home and yet again the fry cup was full but not overflowing as was expected. So, five guys, why are you being stingy? Is there a potato shortage? Or is this shrink inflation?? Or are your employees discriminating against certain race/age/genders?? read more

According to Nashville Five Guys has the best frys. Lemme tell yah Five Guys has THE WORST frys. They put an extreme amount of salt on them and they appear to look fully cooked but they're actually super soft and light which is not a good taste in my opinion. However, the burger was good! I got the bacon cheeseburger with mayo, lettuce, and tomato. A classic burger with a classic taste! I also got a strawberry milkshake which was yummy! I just can't fully enjoy a burger without a good fry. read more

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I use too love coming to five guys with a amazing crew and burgers. It hasn't been like that for the last past years. The employees look super unmotivated and their prices skyrocket. Five guys doesn't feel like a fast food restaurant anymore. It feels like a restaurant to me. For 2 burgers and a drink it came up to $30 dollars with no fry's to me that's Ludacris!!! read more

This place is filthy.... the tables are all dirty, the floor is disgusting and the drinking fountain has drink splatter all over it and is dirty in general.... Update: while we were eating, an employee came out and tended to some of the mess... on a positive note, the burgers were great ... read more

Night crew on 3/25 definitely excelled in customer service great workers with friendliness and positive attitude 10/10

Super annoyed right now , I payed almost $4 for like 8 fries ??? I've been here pretty often and have never gotten close to nothing amount of fries. I don't know if it was purposely or not but there was also like way more ketchup than I would need for even the normal amount of fries so that made it worse (probably why the girls were laughing) It wasn't even busy either. -.- read more

Five Guys - Burgers Near Me - Goodyear, Arizona

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Over $10.00 for a burger and $5.00 for fries. Didn't expect to spend over $32.00 for a party of two. Took 20 minutes until it was ready. They let there employees eat where the customers eat. They should have a space in back for that. Music is so loud it's annoying Food is ok, a bit greasy but it's good but not $10.00 good. Employees were polite and hard workers. Doubt I will go back. read more

HAIR IN BOTH MY BURGERS! I was half way through my burger and found a hair. Of course before flipping out I thought maybe it was mine. BUT NO I pulled out a long ass piece of hair right out of the patty so much so a piece of the burger was still on the strand of hair. Then as my friend eats their burger there's hair all over their tomatoes! Unfortunately I'm too far now to turn around to inform them so yelp will have to do. read more

Five Guys - Burgers Near Me - Goodyear, Arizona

Worst experience ever, was told five guys does not make milkshakes, as it is on their menu and was treated auful the whole visit.