Please note this is a complaint sent to the corporate office in reflection of the service provided on my visit 4/23: I hope this reaches the franchise owner of this location! My fiancee placed a online order for pick up for approximately 6 pm; I arrived about 6:30 to pick up the order. Upon arrival in walking into the store I started to receive "non friendly stares" from one of the associates (whom I later identified as Maritza-I apologize if the spelling is incorrect). To add this is not the first time I have noticed her in the establishment, and she has given off similar types of vibes, but have brushed it off in the past. Even as I attempted to greet her with a short hello as I walked over to the other associate who was packaging the orders (I did not catch her name; young African American young lady; very polite) she gave off a look and vibe without acknowledging me back as if I was bothering her. I went about my business at that time and as I was greeted by the other young lady she asked was I there to pick up an online order and I stated yes. I initially gave the name of my fiancee (not realizing she had put the order under my name) so initially the other associate then looked up at the other bags above to see if there was an order matching the name I provided, and because there was not she then turned to Maritza to ask her a question about the order and at that time Maritza then turned to me with an attitude on her face and stated with an abrasive tone "you have an order for who???" I then stated my fiancee's name and then after thinking about said or it could be under my name as well. The african amercian associate then said oh, yeah that one is right here. I said thats my mistake I didnt realize she put it under my name for pick up; she indicated oh its no problem we just need a few mins for your fries (which I know from frequenting the store and other five guys locations past and present). I said ok, thats no problem and then proceeded to walk away to use the rest room. Maritza again gave off some type of stare/gaze as I was walking away and I initially was going to shrug it off until I thought about it after I came back to grab the food, and wanted to escalate my concerns to the manager of the store. I then asked to the main associate I was speaking with what her name was (at which time she stated Maritza), and then asked was the manager present and what his name was as well. Maritza immediately began to get defensive with her colleague asking her why would you give him my name, etc. and as I was waiting for the manager (Mark) to make his appearance I could continually hear her complain to her colleague about me stating I don't know what his problem is, and other remarks I will not repeat on this thread. I then stated to her its ok I heard you; you will find out what my problem is in a few minutes as I don't care for your attitude nor the way you are speaking to me, and repeated you dont need to speak to me any longer at this point. As soon as Mark comes out front without hearing much of what I need to say he is immediately defensive of the employee as I state to him I dont care for the way your associate has been dealing with me from the moment I came into your store. He immediately cuts me off and saids whats the problem I dont care for the way you are speaking to her (which I wasn't even speaking to her at that point), and I won't have any associate speaking to my employees that way, etc. and continued to be rude, disrespectful, and abrasive in his demeanor and tone at which time I also became upset and immediately retaliated accordingly and walked out of the store as I will not allow anyone to disrespect me in any, way, shape or form especially as a paying customer. I then stated on my way out I would be reaching out to corporate to file a complaint. I do not appreciate this type of behavior and feel it needs to be addressed accordingly by the appropriate parties. Furthermore what makes the situation worse upon getting back home the order was not fulfilled correctly . This is completely unacceptable and by far one of the worst customer service experiences I have ever had. It seems the service today is something of a constant as a reflection of a few of the yelp reviews (as I will also be providing one as well in addition to google) there are many complaints about the store; more in particular about the manager which tells me that because he acts this way its is encouraged by the staff; although not a reflection of the entire staff. I would like to be contacted regarding this matter and speak to someone further, and also would like to know how as a consumer this will be addressed. Thank you! read more

OMG, this 5 guys in goodyear sucks, the employees are rude, the kid doing the fries was really nice. The manager was rude. The guy cooking is slow as s***I have never been in a place where it's this slow for a pick app order. That I took 15 minutes to get here. And still, my food wasn't ready for 10 more minutes. Horrible service and the manager's like we'll call you when it's ready. Really? Dude, I can't stand here and wait for my food. I have to go sit down at the table, just bad service here. It's the second time I've come here with the second time being bad service. This kid is cooking, he is slow. I'm not gonna talk about him too much. But let me just tell you this whole crew needs to be revamped. read more

The burgers are still good. Small for the price. They no longer give a lot of fries like before but the fries are still delicious. The service at this location is absolutely horrible. This is the second time that I have experienced their rude staff. There is a young girl that is always staring at customers when they walk in. She does it to me, gives dirty looks, rolls her eyes and is just plain rude. We reported her to the manager which was a blonde lady at the time and they both just started laughing at my husband and I. So we didn't get anywhere and left mad. The staff thinks everything is a joke there. Second time I went she did the same thing. From reading other comments, I now know that her name is Maritza. Corporate needs to be involved at this point. Staff & managers are rude and just don't care to correct issues. read more

Always great service, the gentleman working the register around 2:50 was a true demonstration of customer service. Really appreciate that kind of service in today's world. Good job. I believe his name was Mark. read more

Food took forever... Customer service is terrible the workers talk amongst each other when someone walks in and take their time before helping take orders. Love to gossip and work slowly to get orders out. The place inside was not clean or well kept. read more

We picked up 2 burgers and 2 fries to go. That was the biggest mess I've ever seen. Cut the burgers in half and they fell apart, the bun wa so soggy we had to eat the meat with a fork and couldn't eat the bun at all. There were tons of fries which looked and tasted like they were left over from yesterday. This was the worst hamburger I have ever had. read more

Five Guys - Burgers Near Me - Goodyear, Arizona

No bacon!! I asked for bacon, paid for bacon but no bacon on my burger!! Dont get me wrong my burger was still delicious but wouldve been better with bacon!! read more

Ran in here to get some dinner before a long road trip. The gentleman who helped me was so friendly and helped me with the menu. Thank you, Darion! Very clean, awesome music, great atmosphere! read more

I recently made an order from Smashburger delivered by GrubHub. I was very very impressed with the quality of the burger the mushroom truffle burger was absolutely fabulous ...the items arrived exactly at the time they suggested at 11:30. Later, I called to inform the manager how pleased I was with the order. and please pass it to his cooks that the meal was very very good . Sergio the Manager that I spoke to at the Avondale store.The GrubHub staff observed the distancing rules and was very accommodating and delivering the food. thank you again for being there in this time when we want to have some semblance of normalcy and still be safe. establishment and it was well worth it those burgers were absolutely wonderful thank you Y Watkins read more

Five Guys - Burgers Near Me - Goodyear, Arizona

My first time going to the location on Litchfield Rd., will not be returning! Their claim of made to order is just not so, soggy fries and a "cold" burger! read more

Delicious burgers, fries and shakes. These are so good that you don't feel that guilty devouring them. My exwife should feel real guilty and she's knows about what. read more

So my only grief are the prices. But in fairness, nobody put a gun to my head to pay $10.00 for a bacon cheeseburger (+$$ for fries +$$ for drink). So getting cost out of the way... I can genuinely say the burger was very good. Service was pretty friendly and fast. It's probably a $5.00 burger but you're paying extra for the service. Not sure if it's $5.00 (extra) worth of service I experienced. Honestly... if Five Guys has "Starbucks Customer Service" I might/likely would rate them higher. read more

went to this place at 5:30 pm and only 1 person inside the staff behind the counter looked bored. Here's why a burger is now $10.20 a bacon cheeseburger is $12.60 fries are $6 and a fountain drink is almost $4. At these prices I can get a full meal at a sit down restaurant for less. they will go outa business soon the lobby is empty at rush hour..... read more

Little expensive but worth it, the hamburgers are really good and tasty and don't forget the fries.

Staff was great at this location, but $17.50 for a bacon cheeseburger, small fry and no drink is unacceptable for fast food. It was good, but by no means worth what they're charging. I've had better and cheaper at full service restaurants. My fault for not looking closer at the menu prices...I just assumed it would be a "normal" price for what I got. Maybe 1/2 the cost ($8.75) for burger and fry and I'd consider returning. Need to make $$$ instead of $$. read more

Mmmm burger + fries... Am a fan of 5 Guys. Simple menu, good burger, and it's cool how the fries come from potato farms from different regions of the US each week. It's like I'm a connoisseur of fries. You can also malt vinegar them! Service is almost always friendly. It can be hard to get a table and there is a line that often goes out the door if it's anywhere near lunch or dinner. And not at all healthy. Just uber yum. read more

Don't ever order food from here online. They handle food off to people that ain't supposed to get the food and won't help fix the problem by even offering to just make the food over, when they made the mistake of handing it to the wrong person so just a heads ups read more

this was the first time I have come to five guys, have heard all the hype, but truly believe that they are over rated, I like that all of the burger topping are included in the price, and the burgers were cooked when order, but after watching them cook the burger, they used a burger press and squeezed the heck out of the patties, which left the burger very dry. I was just amazed how the line cook was killing the meat by squeezing all the flavor out. so because they will not cook to doneness and cook all burger to well done my burger was burnt and dry. such a shame. not at the top of my list for burgers. price is on the high side for a mediocre burger read more

Five Guys - Menu board - Burgers Near Me - Goodyear, Arizona

Super friendly, fast And delicious food! We all had bacon cheeseburgers and fries. Everything was perfectly cooked! The restaurant was very clean though the bathroom could have used a little work. Plenty of seating inside and out. The bacon was crisp and delicious. Lettuce was fresh. We love our Five Guys burgers and this place was better than most we have been to. Highly recommend this location! read more

No I'm not the biggest fan of hot dogs in fact they rarely eat them, but I am the biggest fan of the Five Guys Hot Dogs. They have fast easy friendly service. Yes there are so many options but the cashier is always willing to help you figure out exactly what you want with a smile decent prices quality food clean restrooms and dining Halls kitchen seems clean shoutout Goodyear looking fantastic nice change from the the last time I was in read more

Five Guys - I'm not a big hot dog fan but I am of five guys dogs! Yum! - Burgers Near Me - Goodyear, Arizona

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Milkshake machine seems to be permanently broken just a fyi. Good burgers and fries. Customizable drink machine with Coke products. The food was quick and fresh. Just a bummer they don't have shakes read more

Very good hamburgers. Probably the best in the area (Goodyear) A little pricey but I feel it's worth it. I order online and pick it up. The employees are usually friendly and efficient. Besides the hamburgers we've had the veggie sandwich and it's really good as well. I highly recommend this location! read more

Feels like a step above a normal fast food joint. Fresh cooked burgers and hotdogs with unlimited toppings so you change up the flavor each visit. Their fries are excellent and have a Cajun seasoning option. Also have free peanuts while you wait for your food to be cooked fresh. Food is slightly more pricey than surrounding fast food spots, but their food is a bit better tasting too. read more

Not worth the price. 16 dollars for burger, fries and a drink. Why wrap a hot burger in foil as soon as it comes off the grill? When I unwrapped the burger, the bun was falling apart and soggy. Fries were soggy and thrown into the bag. The whole thing was a soggy mess and not worth the price I paid for it. read more

Enjoying a big juicy burger . Lot's of french fries to share. You can use as much items on your burger that you want. They have grilled onions to put on your order. read more

We walked into the restaurant and was blasted by music so loud that it was difficult to give our order. We had to yell our order and could barely hear the cashier. There were only two tables and one had one chair at it and one of the employee's was sitting at it and never offered it to a customer. My complements to the the young man making the fries and completing the ordered. We had to get it to go as there were to sit down. The burger, hot dog and fries were fantastic! Didn't feel it was managed well! Will give it one more try! read more

Service there is absolutely trash lmfao. We ordered our food online AHEAD of time so THEY have time to make it before we can come pick it up. It says it'll be ready within 5-10 minutes. And as soon as we got there, the employees were standing around not doing shit my husband went up to the counter and asked for the pickup.. they then decided to make the food right then, so gotta wait a whole 'nother 10 minutes. He asked what took so long? They said they were "busy". Literally standing there staring at the air? Lmfao lazy mfs read more

Sadly this is a 1 Star, service was horrible. Had a 8 person crew behind the counter and still messed my order more then once. The kids making the Pattie's and toppings happen to just care more into a personal conversation while customers are waiting for their orders. read more

The service is fast, the place is clean they all smile and the food comes out perfect read more

Five Guys - Amazing - Burgers Near Me - Goodyear, Arizona

I did an online order here for the first time. Before C19 I would always come inside and eat and I thought doing an online order would be fun and why not? When I got there they had plenty of space to stand 6ft away from others who were waiting too. Waiting didn't take long, it was an understandable wait time as it takes time to cook burgers and get others meals out to those before you. It was super quick and they were very kind and made my meal super great! read more

The food is good, the staff is always very nice. But when I order food online, and maybe this is just me, but I expect my food to be ready and waiting when I get there. Not here! They start cooking your food when you say you're here for your pickup. Now I totally understand wanting fresh hot food, but I'm also ordering it online for a reason, usually on the way to work. So now I'm late cause I had to wait for my ONLINE ORDER! read more

Five guys is always a good place to eat I always just get the fries because it's a huge portion and it feeds my whole family. The burger place but is kind of ridiculous so that's why we hardly come here read more

One of the Best Fast Food Burgers Around. Im not typically a burger person. However, occasionally I get a craving and Five Guys always hits the spot. Five Guys is a chain burger restaurant but unlike any other. The burgers at Five Guys are always fresh,hot, and juicy. The burgers are tender, tasty, and well seasoned. In addition, to great burgers are Five Guys Fries. Do not order a large order of fries. The large of fries is not large it is enormous, it is a lunch bag full of fries. My nephew, sister and I barely made a dent in them. Five Guys burgers are the closest you will come to burgers you cooked yourself. Five guys allows you to customize your burger with cheese, bacon, grilled onions, mushroons, and to many other toppings to name. If customizing your burger isn't enough, you can do the same with your drinks. Five Guys soda fountain has every coke product from mello yello to dasani water. You select your base soda and and then add flavors like cherry, peach, or lime. So you can customize your drink as much as your burger. Prices are reasonable, employees are friendly and accommodating, and the service is quick. read more

Fresh yummy juicy burgers and crispy fries... I ordered the small for burger and fries... LOTs of food.

The burgers are delicious and the cajun fries... oh my goss. Had a foodgasm from eating those fries. Literally. The peanuts are free so grab as much as you can. A bit pricey, but, worth it. Just go buy those fries and nothing else. read more

Five Guys - Burgers Near Me - Goodyear, Arizona

I don't review burger places.. unless if one of those times when I do. I have tried five guys one time, long ago.. and now I did it again. It wasn't my idea, but I did go along with it. 'Nuff excuses. So I ordered a burger. No cheese, no bacon but with grilled onions. Apparently did my selective memory forget that a burger is a double burger. This makes it trickier to eat. Oh, yes it does. Five Guys is an attempt to make fast food burger joint to be a little bit more than a fast food burger joint, without having anything special to back that claim up. Now the burgers here are fine. I do like them, but the cost-increase is not justified. I have heard some people truly rave about this place, but it is the same'ol, same'ol burger place that has developed since the 50'ies. The burgers are good, as they are in many other places. But it's only a burger.. not a magical burger, not a meal-o'meat extraordinaire - just a tasty burger. Nothing more. Other good-tasting-burger-places you can have a good craft beer and a waitress fetching you all your wishes, but at five guys it is only the burger.. the rest is standard chain BS. I do believe they have better meat and condiments than the chain-burger-place, but then again.. I feel I have beaten this horse enough. Good burger. Only. Nothing more. No beer. Sad face. Need a tip? - Have a better burger at a place that serve beer. read more

We've only grabbed it to go which in my opinion is the better option, you don't have a ton of space. Burgers were delicious, definitely living up to the hype I've heard from others. Price point isn't too bad and serving sizes are generous. We have a family of 4 and split 2 orders of fries with plenty left over. It will probably replace In and Out as our go to burger place near the house. read more

Love this place! Like the one in Tempe, they also have the newer Coke machines which I LOVE! I was excited to see it since I was able to try it out when I was in Atlanta a couple of years ago, even before they were in any stores or restaurants. It took me back to being in junior high making a drink with everything on the fountain. My burger was just as ordered and my fries were fresh and crunchy. They were friendly and the food came out very fast. read more

Walk into this place and you know right away its not your average fast food joint. The peanut bags and shells are everywhere so if you are allergic to peanuts you definitely wouldn't be a fan here. The serving sizes are not for those wanting to keep calories low. We ordered the regular size burgers and they were enormous I couldn't even imagine getting their large ones. The fries are my favorite, the peanut oil makes a huge difference with the taste although they are heavily salted so for me that is just heaven. They have the new coke machines in here that have multitudes of sugared options ready to trigger the onset diabetes. Yes folks clearly not a place to stay healthy but a good cheat for week. read more

Five Guys - Opening Night! - Burgers Near Me - Goodyear, Arizona

LOVE IT! - We finally have a Five Guys near us so I had waited to try any FG's as we would have one soon. I was very pleased and glad FG's is now here! To me the meat wasn't greasy as fresh, not frozen meat which will always be juicier and have more flavor. The fries are very good, note the "small fry" is plenty for 2+ people! Sure it's not cheap, but when is a quality product? Regarding the noise, sure it's a bit louder, but with a busy open kitchen, hard flooring/ceiling surfaces this will happen. Oh, love the Coke Freestyle machines! read more