Okay, so I like my nachos plain. Just with the chicken, beans and cheese. That said, they're usually great but this visit they were very skimpy! Hardly any chips, beans or cheese. I don't mind paying for only three ingredient nachos, but I at least expect it to be "full". read more

El Pollo Loco - Macaroni & Cheese - Fast Food Near Me - Goodyear, Arizona

Horrible customer service. When it comes to serve the food. it looks that they just throw the plates inside the bag like trash.

Always a pleasant experience when I come to this location. The management and staff are so kind, and attentive Definitely my favorite Pollo Loco location! read more

It's so disappointing to say how HORRIBLY el pollo loco has changed because of " aesthetics" .... The quality of the food is no longer the same. I've been a customer for years over 15 years now and it's so upsetting to say that the amount of food they provide and give for what you pay for is not a equal to the total cost it's so upsetting that even these restaurants hire people who have the worst attitude and on top of that the food you get is not what it's expected. El pollo needs to stop upgrading and making less food for such a higher cost. The tostadas start at $12 with tax and the size of it is like an appetizer not to exaggerate but it's TRUE. Definitely not the same quality at all. read more

8piece chicken 30mins wait DT Lack of effort to provided one order of 8piece "4legs and 4 breast". Annette store manager on duty and Reyna taking and prepping meals including her night shift staff around 6:30pm all choose to slack on providing a simple order that they quickly escalated due to lack of communication between them and effort to solve this by making this more complicated than needed. I asked her if she had less than 5 chickens on the grills because it takes a total of 2 chickens to provide my 8piece order and she refused to provide that information and said it doesn't matter my order is "BIG AND HAS LOTS OF PIECES". She prefer to do the extra work walking outside taking debit cards and charging others and boxing up other chicken pieces orders to provided the cars behind me so they can continue on, all while I waited. Meanwhile I saw her staff boxing up chicken pieces and sides for other peoples orders and I would question her and her staff how is that possible there are chicken legs and thighs but yet no pieces to complete my order? Annette even mentioned that those other orders didn't have chicken, I laugh because how does someone come to pollo loco and not get chicken. So what did they order that doesn't have chicken? read more

I've been going to El Pollo Loco for years, and usually get the2-3 piece dark meat combo. Today I tried the crispy chicken tacos. They were rancid, stale, and one had bones, and gristle. Nasty! read more

Would not recommend. El pollo loco is different from the eighties and nineties. Has a fast food vibe

So upsetting. I ordered the new family 8 piece dinner with mixed chicken and received the 8 pieces, although they literally counted 1/4 of a chicken leg as one piece. 5 out of the 8 pieces were skimpy pieces of chicken! I have a family to feed and this was clearly not what I paid for. I can't stand when business get ridiculously skimpy with you. I didn't realize how skimpy the pieces were until I got home. (Do not recommend this location. I have been trying to contact a manager but phone keeps giving me "user busy signal" ???) Also when I pulled up, 3 of the workers were outside hanging out with a visitor near his parked car. It seems there's no manager on site because I don't know how this is permitted? They all walked in as a pulled up to the drive through and one proceeded to take my order so I know they were on the clock. Very disappointed in my experience here. read more

See all

Customer service is bad at this location. Their orders are never correct. The manager Jesus speaks no English. He could not help. They need to hire people who want to do quality work. I'm so done with the place. The girl at the cashier never gives me a receipt ... sketchy. Luckily it's on my rewards app. This place deserves 0 stars. read more

Hubby had to clean the table as there was not one clean table in this place and it was just all around dirty! Pictures below The quesadillas were cold! We ordered two and they were both cold. Bummed as we sold Our Daughter how delish they were. My Double Chicken Avocado bowl that advertises its made with spinach ... it was made with lettuce with 4 pieces of spinach. The chicken was so salty my lips feel weird snd it was so dry I literally could not eat it. My husband said "this has to be yesterday chicken" I told the manager and he just smiled the whole time, no apology, no can I make this right? Nothing. When I turned around he and an employee were laughing. Worst experience in the place. read more

See all

Last night my husband wanted to come here for dinner since he's tired of the old same thing . Besides, he wanted those Tapatio French Fries . We ordered our food and the cashier said he didn't have fries. He looked on his register and didn't see them. I mentioned Tapatio Fries and found it. No biggie. Waited for our food, and 10 minutes later a young lady comes up to tell him, no fries. We thought they ran out. Sad face, but then she tells us they don't carry them anymore. Whaaat? We weren't hete all that long ago and now no tasty fries? Ugh! So, he didn't want to go elsewhere since he was hungry so we took.his meal with Mac and cheese and corn as the sides. Not the same, sadly. Now, overall I might rate this place 3 because of no fries BUT while eating his Mac and Cheese he said it had a metallic taste. Ten minutes after we left he had a very sour stomach. We stopped coming to El Pollo Loco years ago when they stopped serving French fries and came back not long ago when they had Tapatio fries. Highly doubtful we'll be back. I'd give them a zero but the lowest I can give is a 1 star. read more

See all

Chichén was delivered it had good favor but too much sauce not crispy. Service is good. In general have very good food with good Flavia. I was Dias apolinares the chiflen was not crispy with favor. read more

I got food poisoning after eating here! I ordered the double chicken tostada and several hours later fell ill. My family got tacos and burritos so I think it was either the lettuce or salad dressing, because they were fine. It was clearly food poisoning and lasted about 24 hours. The staff is really friendly and we have gone to this location many times previously but we will not be going back. It was awful! read more

The service was the best I've had in any fast food chain since I've been living in Arizona. The chicken avocado burrito was absolutely outstanding, way better than my dinner at Lonestar last night, I would much rather come to the crazy chicken over Lonestar steakhouse any day of the week! I will definitely be back next year. read more

El Pollo Loco - Fast Food Near Me - Goodyear, Arizona

Stopped for a quick bite. Great service. Fast and friendly. Needs a bit of cleanup in dining area. read more

See all

I ordered thru drive-thru on Wednesday and when I got home the chicken was cold, the Pico de gallio was nasty, mushy and not crisp. The chicken was definitely old and overcooked. The drumsticks were the size of hummingbirds. The breast pieces were dry and very overcooked. Very disappointing. I ordered a taco and there were bones. in it. I smashed my teeth on it. I will never go back to Pollo Loco again. read more

They close before they are actually supposed to be closed. If you can't honor your closing time then change your listed hours, simple.

I ordered two (2) twelve piece mixed family meals. This is intended to feed 10-12 people. That would be two pieces of chicken each. However, I ordered two (2) large Loco Salads. They provided only 4 sauces and 2 small salad dressings. I do not understand why they are so stingy with their sauces and dressings. Love their chicken and sides, but... read more

Food quality was poor. Do not order a bowl. The chicken was hard and portions were crazy small. What a shame. I used to like these chains. read more

It seems like every time we order from this location, something is missing. Three salads ordered in my order today....and NO SALAD DRESSING. I even asked the employee if the dressing was in the sealed bad and she assured me it was. Completely unacceptable. Also, I was shorted a pack of tortillas. Do better El Pollo Loco. If the order has a salad, DON'T FORGET THE DRESSING. Also, the receipt doesn't have a "survey ID" to even give feedback on the awful customer service at this location. read more

I ordered a 12 piece family mixed meal. Get home only to find out they only gave me 8. 50$ for 8 pieces of mediocre chicken! Never again at this place read more

Ordered the 4 piece and paid extra for the wing and breast. Pretty sure they just cut the breast in half, threw 2 of the smallest wings I've ever seen into the box and called it a day. The thighs would have been bigger than the breasts they gave us. Also the tortillas were stale. read more

I am huge on customer service and this place has none. I ordered through the drive thru and you can her the attitude over the speaker while I was ordering. Keep in mind I was the only car in the drive through and went at 3:30pm not even close to closing time. I drove up towards the window and noticed 3 people just standing around on their phones. The girl that was at the window had a mad look on her face when she was taking my payment and after she did, she went straight to her phone. Are they really mad that they have to work. This really irritates me because more places are employing people like this. I would not recommend this place to anyone. read more

I'd like to know when the "Tostada Salad" stopped coming with the tostada shell? Last time we ordered I ordered the double chicken tostada salad, and there was no rice? No beans? And no she'll? Just a bowl with chicken lettuce, and salsa and sour cream...that wasn't a "Tostada salad, that was a chicken salad with salsa. Disappointment to say the least. Now I see adds to say it has a "tostada shell" does it or doesn't it? If I pay for something, I want what I pay for! read more

Went to have a chicken dinner and was told there's an hour wait for white meat chicken. This was at 6:45 PM on a Saturday night. So frustrated and their attitude was well. That's the way it goes not oh we're sorry. Can we do anything for you or get anything else for you? None of that. read more

Rude employees at this location especially the girl that brought my order out on 7.16.22. The staff was so annoyed that I was a bit early for my order and they had to bring it out to me. The girl that brought out the food practically threw the order through the car window and walked away huffing and puffing like a short troll. Do better! Train your staff properly there's lots of people that would love a job and have respect for customers. read more

Just Came from the drive through spent 51$ only to discover family order half eaten chicken and burnt tacos and ripped up Tortias. Yall SCANDLOUS AF. read more

I don't even have to explain almost 8 for a meal and it's only half there, Covid isn't the only thing cheating people out of life's satisfaction. read more

El Pollo Loco - $7.59 REALLY!!! Double Chicken Bowl. - Fast Food Near Me - Goodyear, Arizona

Store states they are open till 10pm but they close early whenever they feel like it.

1 is understatement. I normally love love el pollo tell this happened and still disgusted. I purchased a 20 dollar order on tuesday round 3 pm with plans on eating some next day like most of us do. However. Not sure where it was in but a large dark hair was found in it !!!!!!! So totally disgusting i personally will not be back so horrid. Bout length standard pen prob females. Will never be back sorry for not close up but not touching it yuck !!! read more

El Pollo Loco - Fast Food Near Me - Goodyear, Arizona

Decided to try this location one last time. The dining area was closed due to no staffing according to the girl at the drive thru. We ordered a $40 family meal and the chicken was cold and dry. I've been to good El Pollo Locos but this location is as bad as it gets. read more

Stopped by while my vehicle was being worked on next door. Interior is surprisingly very nice with lots of seating. For lunch I ordered their Double Chicken Avocado Salad. The order came out super quick and looked good. Not only did it look good, it was surprisingly darn tasty. The larger portion of chicken with salad, sour cream, avocado, corn, etc was on point. Only thing keeping the experience from being a five was the chicken was fairly dry and that should be their bread and butter component. Overall, darn happy I stopped by. Now if only my car could get finished up. read more

El Pollo Loco - Very clean establishment - Fast Food Near Me - Goodyear, Arizona

See all

I purchased 10 pieces of chicken. It was fresh but looked like quail legs They use to be twice as by large

Ordered a 16 piece meal from this place and it was dry as the Desert, sides luke warm, and the total meal was garbage. Called the next day to speak to a manager, the man answering the phone at 10:55 am on Sept 4th and would not give his name, was argumentative and threatened me! Wanted me to take pictures? I did not call on Sunday because my family was here and did not want to make a scene!!! WTH is this moron talking about! I have eaten at El Pollo Loco for over 30 years, and this is the worst food and service EVER!! Run from this location and this "Manager" Needs to be terminated!! read more

We have been coming to this location since it opened, and have rarely experienced any poor service close to what has been described here. Occasionally there is a wait, occasionally someone at the window forgets napkins or salsa, but I've never experienced bad attitudes or messy/dirty dining room tables. The food has been consistently good and of better quality that other fast food alternatives. Once in a while there is a hiccup, but that is just what happens with human beings - humans make mistakes. So overall happy with the service, quality of food, and we will continue to patronize this location. For reference we have been customers at least once a week since this location opened. Never experienced the poor service that others have claimed. read more

Sucks is an understatement. Stood there for 20 min. Not a single "we will be with you" "sorry" just a bunch of workers who look like they are stoned zombies. Absolutely worthless and by far the worst loco probably anywhere. Owner should be ashamed of the horse sh$t service he/she allows. Bad bad bad! Stay awa Update : I did send comments to customer service at their direction. NO RESPONSE WHAT SO EVER. Garbage. read more

Thank you El Pollo Loco for the best catering on line and the pick up service was fast and efficient. We will return again and will definitely spread the news that you are the number one place to order from. Thank You, Jeanie read more

So excited for a location in West Valley other than Buckeye. Lots of staff working but poorly trained cashiers. We had to repeat our order several times and didn't even get a receipt. The shift leader was spinning our take out bag like a pendulum as he called our number. The two stars is for the customer service. read more

See all

I have not been to a El Pollo Loco in AGES!!! Got the 10pcs meal, mac/cheese, and beans. Of course it came with tortillas (you choice: flour or corn), we got corn. I swear the chicken pieces got smaller? It still taste good. The place was dirty. Most tables were not cleaned. read more

El Pollo Loco - 10 PC meal - Fast Food Near Me - Goodyear, Arizona

See all

I have a family of 6 every time I've tried to pick up dinner here they don't have chicken or the wait is over 20 min. I'm sorry but this is not good business I don't think I will come back to this location. Tried giving this place another chance. Still no chicken read more