The burgers were phenomenal but the fries were not up to par. Do your self a favor and skip the kiosk if possible. This place needs more human interaction not machinery, let's not go the route of McDonald's and ruin a good thing. Also walk in/sit down customers should have more priority than drive thru customers and it does not seem to be that way. Where are the cashiers ? ? ? The seating was fine but felt crowded with people waiting for their orders (this needs to be corrected) and also their staffing needs to be organized and sorted out to fill ALL the essential positions so service can be improved. I can only say about the ambiance is that it is hectic and unapathetic at this time. For the prices being charged you would think it would be made a lot more comfortable surroundings. Let's Do Better Shake Shack ! Model this location after the one in downtown Phoenix, we always were served well there. read more

We have been wanting to try this place and picked here over Texas Roadhouse to try something different. $70 for me my wife and 12yr old was a bit much but I did read they use good ingredients. I can't really tell you if it's worth it or good. Ordered pick up. They forgot our fries so we had to wait for fresh ones. Then we realized the forgot the Korean chicken bites. Went back in they had to make those and still gave me plain chicken bites. At that point we had the burgers for over 25 minutes before we gave up and started eating. The burger itself is likely quality ingredients but it was cold. The only one that ate was the 12 yr old. For the price they can at least get the order right. There's no way I'm picking my this over in n out when I have never had a bad order there. read more

2 hamburgers 1 fry 2 milkshakes $40 And honest to God in and out has a much better hamburger fries and shakes at half the price The food was not that great like I said in and out has a much better hamburger Well, I can cross this off my bucket list. I went there once I will never be back again. read more

Stopped here to try the milkshakes after a friend said they had the best milkshakes. Ended up going inside rather than using the drive through. Purchased 3 milkshakes (x2 vanilla, x1 tiramisu)--paid about $20. Waited about 10 minutes to receive them. Tiramisu shake was good, mostly espresso taste to it (rightfully so), husband got the vanilla shake and said it really just tasted like a McDonald's McFlurry--blended soft serve. The shakes weren't bad by any means, but not anything we'd specifically go out of our way to get. read more

Shake shack doesn't miss l!! Joseph and Daniel are two really nice and helpful individuals at the Goodyear location.

We order a grilled cheese combo. The sandwich was burned, not grilled and the size of a kid's meal. Incredibly disappointing. I wanted a K-Shack chicken sandwich, it was not available so i ordered a BBQ burger and it came with no BBQ sauce. The fries on the combos tasted like they had sat around awhile. The only bright spot was the Chicken Shack sandwich. I called the manager, expressed my dissatisfaction and he said he was sorry but did not offer to make it right in any way. I spent $56 for an incredibly disappointing meal. We will never go back. read more

Wow, I didn't think it was bad at all! This is my first time trying Shake Shack and everything went well for me. The restaurant was simple and clean. Because I used the Kiosk up front to order, I really didn't have much interaction with the employees. Thinking we needed to use the kiosks to order, we stopped there. They are a bit time consuming, so the folks that walked straight up to the counter to order, passed us by. We were lucky enough to have visited on free chicken sandwich day, so we ordered two burgers and got our free chicken sandwich. I thought the burgers were honest (traditional) and their meat and cheese were definitely the stars of the sandwich! The vegetables were fresh and the bread was fantastic, with a slightly sweet flavor that reminded me of Fuddrucker's when they used to make their own bread in house. I thought the chicken sandwich was pretty good as well with a nice peppery flavor. The french fries are crinkle fries and didn't think they were anything special. But there are other burger joints that are the same way. I do also wish that there was a better variety of sodas. I will be back! Their burgers are at the top of my list now. read more

See all

Just had my first (and likely last) Shake Shack experience. For a start, it's very expensive for fast food. Two burgers, two fries, one hot dog, and one drink set us back almost $50. The service was incredibly slow for 4pm on a Saturday. Lots of employees, not a lot of direction being given. Some were running around, others just seemed to be standing & waiting to be told what to do. We ended up waiting over 20 mins for our order to come out. Dine-in restaurants operate more efficiently than this - 20 mins is not acceptable for fast food. When the food did come out, it was disappointing. Fries were past lukewarm, almost cold to the touch. I thought the burger actually tasted pretty decent - but it didn't justify the price. Hot dog was nothing special at all. It's not a large restaurant inside. Every table was occupied and some groups were waiting for tables to open up. I was looking forward to this place when it was announced, but don't think I'll be returning anytime soon. You're better off sticking to the California-based burger chain down the street. read more

Shake Shack Goodyear - Ice Cream & Frozen Yogurt Near Me - Goodyear, Arizona

I'm not sure what the crap is that I received, but I've had better food from a children's fast food restaurant. The burgers were cold on a stale, toasted bun. The fries were nearly frozen with the cheese sauce congealed on them, and the cherry limeade was pure cherry grenadine, with no limeade. No staff were available to take our orders, so we had to place our orders at a kiosk. The staff delivered the food to our table within a reasonable time. definitely will never be returning to this location or any other Shake shack if they are as bad as this one. read more

The food and service are fantastic!!!! First time at a shake shack ever & there was a small mistake with my order and Daniel went above and beyond to fix it and make sure we were well taken care of for the duration of our visit. It was such an unexpected and kind gesture. I had such a positive experience and will be back for more tasty burgers and fries soon :) the food was so fresh and tasty read more

See all

Server was polite and helpful. 2 meals ordered 1. Avocado Bacon Burger, garlic fries, and a soda. The sandwich was a single patty. It was ok. The fries were hot but had garlic powder caked on top. 2. The Big Shack Double Combo. It was room temperature - cheese already cool on the burger. The fries were room temp. They were replaced. However, they had the garlic powder caked on top too. Not a fan. Seasoning not mixed in. Pop for a drink. For a lunch date and my dates 1st time here, the cost was not worth the product. Maybe if it was busy, the food would have been better; who knows. 2 out of 5 is my score for this visit. read more

See all

The burger was great but the bun was cold. And my 1st order of fries had to be sent back for fresh. However, they were delicious! And the black & white shake was excellent but the sticky toffee pudding shake was $6.49 and super sweet. Not sure if I'd go back. read more

First time visiting this place -- and man, I really wanted to like it... but wow. Let's just say my wallet left feeling a lot lighter, and my stomach left feeling... confused. I ordered the Avocado Bacon Chicken Sandwich, garlic fries, and a Peppermint Bark shake. Total damage: $29.75. At that price I thought I was getting something fancy. Nope. The sandwich was smaller than my hand -- legit In-N-Out size -- but somehow $10.99. The fries? I'm pretty sure I've seen the exact same ones chilling in the freezer section at Sam's Club. And the shake was tasty, but for $9.99, I expected at least a medium. This was giving "kid's cup." Overall... I can't recommend this spot. If you want a solid burger without feeling like you just financed a small loan, go to The Habit. They won't do you dirty like this. read more

Went for "Friends and Family" Night. It was awesome, great customer service, and delicious burgers. We had a couple of different things from the menu, their burgers, avocado chicken sandwich, and their fries. And the shakes are really good!! So creamy, thick and delicious. The chocolate is my favorite. Dining room is small, but they have plenty of seats, and their decorations are cute! Also, outside sitting is available. read more

Shake shack definitely feels like it's on the pricier side when it comes to fast food, but it makes up for it with the quality of ingredients. I've only ordered online, but it has always hit the spot. read more

I have been a Shake Shack fan for a while since I found their location in Scottsdale one day. The Smokeshack Burger is one of the best burgers you can get at a drive thru place, and this time was no exception at the new Goodyear location. The diced cherry peppers are just beyond great. My only complaint is the wait time, but I didn't mind as much because I know they are a little more elevated compared to other chains and the process takes more time. But I did wait about 15 mins for a drive thru order. Also be prepared to spend big money as the food is not cheap, but so delicious. read more

I was so impressed with the service and quality food. Danny there really treated us with professionalism, and we LOVED the Smoke Shack burgers! read more

Got home, no burger in cheeseburger.... Only bacon and fried pickles.. Went all the way back after getting home, brought in burger and fries to show them. No apology instead they told me "how do they know i didn't eat the meat" Totally embarrassed i left to never return. Not to mention it was tiny, size of a Hawaiian roll. Horrible customer service Food not worth the price, especially when not given what i paid for. I will not return Dear Ellie, Some impressions you cant get back. Especially when you get treated so poorly. My advice is to train your employees to treat people with respect, and to make the food they pay for correctly. Thats all customers really want. I wont be back but maybe this will help improve for possible future customers. read more

Shake Shack Goodyear - Shake shack cheeseburger with fries pickles bacon and sloppy sauce - Ice Cream & Frozen Yogurt Near Me - Goodyear, Arizona

For one mushroom burger and one small drink. My wife had a regular cheeseburger and a small Coke. Our bill was $39 dollars. I will never eat there again you serve yourself use a kiosk. It's terrible. read more

Nah, I won't be back. For a single avocado bacon burger combo I spent $20. Just to have a single chunk of avocado. I went at noon so it's kinda gross to have a browned (and unripe) avocado when they've only been open for 1.5 hours. The fries were fine. The drive thru staff was fine. Not worth another trip back. Makes sense now why they were empty at lunch time after only opening recently. read more

Shake Shack Goodyear - My Avocado Bacon Burger. 1 chunk of brown, unripe avocado. - Ice Cream & Frozen Yogurt Near Me - Goodyear, Arizona

See all

I've been twice now and have liked it both times. The inside is rather small and it does get crowded. There is outside seating, which will be nice when it's not 198 degrees out. Both times I've had the single Shack burger, which I've really liked. It's the perfect size when paired with a side-not too big. One time I got the fries and they weee decent; I sampled my friends cheese fries and those were good. My friends liked the fried pickles, but I thought they were too soft and soggy when I ordered them the next time I went. I prefer crispier fried pickle slice. The shakes are decent. Not my fave and not my least fave. Just middle ground. I do want to try the strawberry lemonade next time I'm there. The service was incredibly slow the first time we went in May and it was extremely packed on a Friday afternoon, but it was still relatively new then. Now that it's July, and other eateries have opened up nearby-it wasn't as packed on a Monday afternoon at lunch time. It was still busy, but the wait time for our order wasn't as long. I'll definitely be back. read more

Shake Shack Goodyear - Food - Ice Cream & Frozen Yogurt Near Me - Goodyear, Arizona

See all

Listen, Shake Shack is expensive. For two people to get a main, sides, and drinks, it was like $45. I would say that is how most mid-level fast food chains are now. If you go in knowing and accepting that, you're fine. I went today and the quality was great. The food was hot and delicious. The cheese fries are actually amazing. The place is clean and while there is little interaction with staff (ordering on kiosks), the service was good. I walked out happy and full. I will absolutely go again. read more

Let's start with service. First people there for the day. Cashier was very nice. Everyone else just ignored us. Food- burger was warm not hot and fries were room temperature. How can that be if it's made to order. Deep fried pickles were soggy. Double dipped in the fryer is my guys to warm them up. 4 people $107.00. I will go to 5 guys all day and tomorrow. Angie's burger is better and half the price! Save your monies and spend it somewhere that actually has great customer service and where quality matters.. The customers behind us took their food back up and got a refund and left. Our steak dinners last night at Long Horn were cheaper and way better quality. read more

Ick. The food wasn't very good and the portions were small for the money. We'll be sticking to In and Out for our future burger endeavors. By the looks of the other reviews, you'll be out of business sooner than later. read more

Nice clean establishment. Not busy. However not a good value for the cost. Burgers are the size of a kids happy meal burger. Bacon cheese fries are not my taste. Gave three stars for the staff friendliness and the cleanliness of the establishment. Value -1 star , taste -2 stars read more

This place is absolutely atrocious. The burgers are laughable for the price and surprisingly, the service is even worse. We ordered as a family at the kiosk for takeout. We still have to take a number, which I did. I sat and waited, and waited, and nothing. Despite having a number, which I'm still not sure why, they also said they'll text you when the order is ready. After 20 minutes, with no number call out or a text message, I finally walked up to the counter asking where my food was. The person at the counter looked at a woman in the kitchen, asking for an update, and without a glance the woman said 15 minutes. Not sure how you'd know my order would be another 15 minutes without knowing my order or even locating it on the order screen. Ironically, moments later that was determined to be a lie, because my order was sitting in the web/app pickup area despite being clearly marked kiosk. So, now, my food is cold after sitting for an undisclosed amount of time and the most an employee could muster was a half-hearted "sorry." Then, above all else, my order was missing shack sauce and ranch, which were both clearly on the receipt. So the food is second rate fast food garbage at a premium price and the service is worse than McDonald's tier. Maybe, if they paid more attention to their food quality and customer service and less time to their "locally sourced wood tables," it might actually be a decent establishment. Side note: it's also hilarious that they encourage you to tip the kitchen. Like for what? Tip them on not being able to make decent food, package it correctly, or provide customer service. Nah, hard pass. read more

See all

I do enjoy the burgers but it is expensive so I would like to give it more 3.5 but since we can't do half I'll go towards 4. Using the computer to order was faster than waiting in line. Not much seating inside so we sat outside. We got two avocado burgers two drinks and one cheesy fries still came out to about 40 bucks. That's where shake shack can improve maybe doing some combo meals or something. Overall good food just empties your wallet read more

5:00 pm trying to order two burgers to go. We can't take your order unless you wait until the next shift comes on. What? Yeah, they're counting the cash draws now. In my entire life I've never been to a place open that couldn't take an order. They're working hard to maintain their Low ratings. Not good read more

Pros: Good food Cons: Terrible service I've been here maybe 12 times since day 1 of them opening. Here are my observations: * 15 kids on shift, half of them not doing anything, looking like they don't want to be working. No hustle, no motivation, not helpful. Lazy young workers doing a bare minimum effort. This goes without saying that this doesn't apply all of the staff, but most. * Opening day I went here there was a worker on his phone outside complaining to someone that he doesn't get paid enough and doesn't get any tips. He did this openly for everyone to hear him loudly on his phone, on the property, on the first day... Not a good a look. * Chitter chatter constantly with people working in the drivethru. It takes so long to get your food- even when the place is dead late after noon. Do they not have enough cooks? Do they not have enough stoves? * Without fail, the majority of the time I have gone here one of a few things happens: they forget an item of food, they messed up an item of food, they ran out of something. I've gotten better at checking my order before I leave or pull away from the drive thru to ensure I'm not missing anything or they didn't mess up my order. But this happens a lot and I catch it more frequently now at the location. All of these things can be solved by hiring the right people and conducting the right training. I try to avoid coming to this place, simply based on the service alone which is sad because the food is pretty good. read more

We went to "this" Shake Shack in Goodyear yesterday for the first time. When we arrived 2 of the 4 self service order screens were not working and no one was at the register. We waited in line to order for about 10 minutes. While we waited at our table we noticed a huge amount of bags of pick up orders waiting to be picked up. Also, there was a long line of cars outside at the drive up window. It's no wonder that it took 40 minutes for our order to arrive! The fries and burgers we received were not hot. No way we would wait again, so we ate them. We just wanted to get out of there. As we were leaving, a huge amount of people were arriving. Good luck to them. All in all we spent well over an hour at this place. If this slow time to order and get our food was because they were swamped or under staffed, they should have temporarily shut down the online orders, if they were incapable of handling all 3 at the same time. Will not go again until we see consistency positive reviews. read more

Looking at the reviews from previous months I can see that they have made some good progress. We had a great experience. Stop here for lunch and was very impressed by the quality of food and the freshness. We went in with a party of 6 and everything we ordered came out fresh and hot. Our wait time to receive our food was around 15 minutes. Along with door dash orders and drive thru orders the service was impressive. Staff were friendly and very accommodating. Ambiance was nice the place was very clean. Definitely going back. read more

I took my mom out and she got a single burger and I got a double and we told the person no cheese but i assumed that it would come with everything else... lettuce, tomato, sauce.... and neither burger came with any of that... read more

Shake Shack Goodyear - There was no lettuce, tomato, or sauce on this double shack burger........ - Ice Cream & Frozen Yogurt Near Me - Goodyear, Arizona

We decided to check out the new Shake Shack location to see what all the hype was about. Unfortunately, our experience left us pretty disappointed--starting with the price. $17.49 for a burger, a small fry, and a small drink? That's fast food pricing gone wild. My wife and I spent $43 on what felt like a very basic meal. When the food arrived, the disappointment continued. The burger was surprisingly small--about the size of something you'd get at McDonald's--definitely not what you'd expect for the premium price tag. While the service was quick (likely helped by the place being nearly empty), it's hard to imagine many people choosing Shake Shack over the many more reasonably priced alternatives nearby. For the same price or less, you could enjoy a better experience at places like Chili's (with their 3 for Me deal), In-N-Out, Culver's, Whataburger, or even sit-down spots like Red Robin--where $17 gets you a full meal with a drink and bottomless fries. All in all, the food wasn't terrible, but it certainly didn't justify the cost. With so many better options out there, I don't see this location thriving unless something changes. read more

Great food! Customer service was good week # 1 then I guess the cashier got burnt already. Rolled her eyes when I said they got my order wrong. It was just two shakes. Geez! read more

Shake Shack Goodyear - Smores Shake - Ice Cream & Frozen Yogurt Near Me - Goodyear, Arizona

Expensive for what you get. We split a burger, shake and fries and it ended up being around 30$. It had the audacity to ask for a tip on a self service kiosk. No one's even at the counter to take orders if you prefer to deal with an actual person. Fries were cold and had to send them back. Only going for them is they have a pretty good burger. read more

Was soooo excited when we heard this place was opening. Let me tell you, the prices are insanely high. We ordered for 6 people, but $130.00 for 6 people?!?!? If it was just the insane prices it'd be enough to not return, but the lady at the drive thru window had a horrible attitude. She was bothered when we verified the total price (the total on the screen when ordering was $109.47, dollars forgive us for asking why it was $20 more when we got to the window). She slammed the window at least twice as we were asking for sauce, then brought in another employee to help? Truth is, she was tired of us asking basic questions. Now as we verify the order, we are missing two fries. We went back in and thankfully the manager on duty was very nice and gave us the fries. She indicated that the girl we had the bad experience we had in the drive thru was with an employee named "Dakota". Normally we wouldn't call someone out by name, but Shake Shack needs to know. Very sad too, we love the one in Vegas and it's always a must stop out there, sadly, this one is 10 minutes from our house, and we won't likely be back. read more

Horrible service oreded food thru kiosk got text saying order is ready and will be brought out shortly...15 minutes later had to ask for the food it finally came out burgers were ice cold. Ended up getting a refund manager didn't even apologize said they were really busy with 1 car in drive thru. No wonder they have 2 star rating for new location. read more

Terrible place! 2 burgers. one fry and one o ring, 2 drinks...just over 40 bucks and the burger I got, with the lettuce wrap was crap! Never again!! read more

I decided to try the new burger joint in town. I went to drive through line around after 2 pm, Four cars were in front of me, so I thought "great this shouldn't take long...sat there for 35 minutes before I got to the menu screen to place my order: a bacon cheeseburger, fries and strawberry milkshake, I sat in line for 20 more minutes before I got to the window to pay and pick up my meal. I didn't complain about the long wait because it looked like they were understaffed I was just glad I'm finally going home to eat my lunch. Ha! I get home and the bacon cheeseburger was super plain, no sauce, no tomatoes, pickles or whatever makes a good burger- just dry! Their fries- just ordinary. Nothing really to rave over. The strawberry milkshake was good but I've had better. I was hoping it would taste like Nations milkshake from the Bay Area. read more

Burger was overcooked and crunchy. Bun was cold and clammy. Fries were good tho. It's annoying that you have to ask for a drink refill as the employees do a great job of ignoring people standing at the counter, probably beacause they have to walk around to the back to get the refill (versus at the counter like Chick-fil-a). For the prices they charge, the burger should have been much much better, and there should be a better way to get a drink refill. read more